Brad and Ray at McClain's Sanger are two of the most professional, knowledgeable and friendly guys you will ever meet. I had a minor issue with my 5th wheels lithium solar batteries and both men immediately responded to my call. I was given solid advice about correcting my issue and they spent time communicating with me and not rushing at all. They stuck with me until my problem was resolved which included a follow up call. I bought my 5th wheel over a year ago from McClain's and this company really does stick to their promise of being there for you like family. I can't express enough how much I appreciate the dedication this RV company has for its customers. If you looking for repairs, upgrades or purchase this is the place to go! read more

I have no idea if they provide good customer service and care when someone is purchasing an RV, but our experience with their repair center was exceedingly disappointing. We stayed at their next door KOA (very nice BTW, would return) and made an appointment for service on Monday morning (5 dys later) after the Dallas Motor Speedway NASCAR race. We arrived 30 minutes early and dropped off our 5th wheel for 1) 4 new tires, 2) repair of a broken window, and 3) repair of a leak in powder room plumbing. Nearly 6 hours later, we learned that they had yet to put on the tires and were unable to fix the window or the powder room plumbing. They said the entire window would need to be replaced (NOT true, when we returned home my husband ordered the 60$ part and fixed it himself)! They didn't even bother to say why they didn't fix the plumbing issue. I suspect they either didn't know how or didn't have the parts or I don't know what, but they should have notified us hours earlier so we could've been on our way. Really frustrating! Would not schedule repair service with them again. read more

We purchased a 5th wheel, we have been calling and calling to get someone out to fix it, we get the same thing which is i'll call you back and no one calls back. We call back and nobody answers. We have talked to two Separate managers with basically the same outcome!! Very unhappy, not to mention the sales guy was a little pushy when buying to complete the sale before the 1st after we told him it would be the 1st or 2nd of that month... we paid for mobile service but still have not seen anyone!! I will be going in for that refund very soon!! read more

I just can't say enough nice things about everyone at this specific McClains. We found a used RV and reached out to Chester via Facebook and then made the 2 hour drive to see it in person. When Chester wasn't available Roger stepped in to help us and showed us several RV's that were used. He never tried to get us into something new or point us in a different direction. Extremely professional. When we decided on our model to purchase they took our info and made our appointment to pick up the RV and attend RV school which they allowed us to video record. They didn't pressure us only said they would be on contact if anything else was needed. We decided after leaving that another unit fit our needs better and the change was made seamlessly. When we arrived to pick up the RV Sebastian walked us through every nook and cranny of the RV showing us how everything worked. Dustin who worked our loan was quick and thorough and had our paperwork done and ready for signatures. Even though we had to wait for Rhonda to quote the insurance everyone was nice and checked on us and helped us get the RV all hooked up to our truck for the tow home. I highly recommend and will bring all my future business here. read more

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So I purchased my Rv on Black Friday 20205. The sales lady was super nice as it was her first transaction, paperwork was fine, paid cash but it was missing the display screen for the cameras. On the paperwork we agreed that they will just cut a check back to me for $300, seemed pretty easy...not easy. Here we are in June and I'm still asking about it so last resort I'm letting you guys know to avoid this place at all costs as they don't honor what they say, but imagine how bad they will screw you in the maintenance/repairs if this is how they treat you right after the sale. read more

Sanger office is full of crooks and liars. beware, the used rv's maybe damaged or messed up. they will tell u it works fine and then u drive off and they ghost u. read more

They absolutely stood by their 30 warranty! Absolutely did everything, special shout out to Nita in service!

Stay far away from this place. If you are in the market for any recreational vehicle you can do much better. We bought a 2019 Cherokee Alpha Wolf from this dealer in late April of 23. We paid $24,500 for this travel trailer. Less that three years later, they contacted me asking if I wanted to see it. I haven't used it more than 5 or 6 times in the less than three years I have owned it and so I decided to see what they could do. I just got a call back 7 days later with an offer to purchase for $5000. So essentially, I am being offered 1/5 of what I paid for it. Its be very lightly used. I told them I was insulted and to never contact me again. I'll either keep it, or find a much better offer. Stay away! On a side note, I called a few times over the last couple of years to cancel my extended warranty and GAP coverage but they never returned my calls or even responded to my emails. There are many other choices in the DFW area. This isn't where you should be looking. Just look at all of the negative reviews. read more

Bought an RV from this place in April 2025. They installed a dishwasher for me however they plumbed it up to the cold water side, thinking they did something. Worse, yet the shower drain was leaking the day I bought it. Didn't even make it out of the RV lot next-door they own so they could fix the shower drain the day after I bought it Figured out today when they did the drain repair, they disconnected the two furnace duct lines. One was just shoved up under the shower, not connected to the duct exit. The other duct got separated from the manifold. Oh, when it took them five months to complete the registration on the RV took about 20 phone calls, multiple FEDEX paperwork sent to me after I spent four hours there the day of closing when they had a two week notice and to retain a lawyer to finally get the registration paperwork completed. The sales department was great. The finance and the service department come down to one day of an ultimatum. I was one day left before going to file for buyback under Texas law of not getting the registration within the limitations of the law. read more

Saw an interesting rig on their website I was doing research on and it fit my criteria. Called them and told them I wanted to look at it and get it inspected. Hour later they called me and told me someone else was interested and I could hold it with a refundable deposit. I was suspect on timing but I was interested so I bit. I flew out and hired independent inspector. The pics online did not reveal the poor fit and finish from manufacturer so I had a backup with a class C used at McClain's. Went to their other dealer in Denton, liked what I saw after that inspection, helped tech figure out genie problem, settled on a price. Sanger sales guy had me drive his vehicle back to Sanger location while he drove class C I just offered and they accepted on to finish deal. I was caught off guard by his aggressive driving and thought, "wow, it is drive it like you sold it not stole it." With speeding, tailgating, and weaving around traffic, I predicted he would rear end someone and he certainly did at the exit in Sanger. Damage was fairly minor but with an accident, I obviously did not want the vehicle only being a year old. Management was not satisfied with that and tried to convince me to but it. Here we are two weeks later and still no refund on deposit. I now have to examine litigation options over a simple refundable deposit (I have refund agreement in writing). If you don't want the trouble I would stay away. Buying an RV is already like rolling the dice, but steer to those dealers with excellent reputations. read more

We drove over 2 hours to begin the process of researching and shopping for a new RV. We arrived at McClain's RV in Sanger around 12:30 p.m. on Saturday, June 14, 2025, hopeful and ready to start gathering information. Unfortunately, our experience left a lot to be desired. Upon entering, we were greeted by a receptionist/salesperson sitting at a round desk. He didn't bother standing up, shaking our hands, or making any genuine effort to welcome us. We explained that we were beginning the search for a toy hauler RV, with plans to purchase within the next six months. When we shared that our budget, he bluntly responded that he didn't have anything for us. That was the end of the interaction. While we appreciate honesty, his tone and attitude made us feel as though we weren't "wealthy enough" to be worth his time. He didn't ask if we were open to new or used RVs, didn't offer to refer us to another McClain's location, and didn't express any interest in helping us at all. This was especially disappointing because we'd visited a different McClain's location in the past and had a very positive experience--staff there took the time to show us options within our budget and treated us with respect, even though we weren't quite ready to buy. We came to McClain's hoping to find a different brand than the competition carried, but based on the customer service we received, I can't recommend this location. If this is how they treat potential customers, I'm not sure they value customer relationships at all. read more

Salesman lied about the unit. The delivery guy didn't unlock the unit when he delivered it and the keys were locked inside, it took over a week to get them to send me a key to unlock it. Then refused to take my calls after the sale. Will NOT recommend and definitely will NOT go back. I wish I had read the reviews on the dealership before I bought through them!! read more

Please read before buying from McClains! Bought a travel trailer from them a year ago. They convinced us to buy the extended warranty for $4500. One year later and only used twice several things are wrong with it. We are told nothing is covered under the extended warranty. The service department people were extremely rude and talked condescendingly to us. Told them we would just sell it and they offered us $10,000 less than what we bought it for. I looked up the value on it and even called other dealerships and it is worth WAY more than they told us. They had the nerve to ask if we wanted to purchase a new one. I will never be buying or getting service from them ever again. read more

Took camper that we purchased from them 1.5 yrs ago in for repair. McClain had installed an after market awnings on the slide outs. one awning had come loose from side of camper wall and the electric jack was not working. They failed to warranty the jack or their workmanship on the awning. Took over a month to get an appointment took it in and it sat there for 3 weeks before they got to it. price to repair or replace was $880.00.they wanted to replace the awning even though it was not torn it had just come loose from wall. we picked it up brought it home repaired the awning ourself and took jack apart and cleaned a connection inside and all is perfect. they have the worst service ever. read more

Well.....I believe I'm going to adjust my review to the last possible report possible. Customer Service "SEEMS" like it will be great when meeting and greeting (buying) but it goes down hill very rapidly. What has gone wrong with this after purchase is, I believe, the reality of how they service and it is extremely disappointing. The "Walk-Through" was an absolute disastrous joke - if challenged on this I will give details and names - but it was horrible. The follow up and follow through for issues to be resolved has been disastrous and very disappointing. Mattress Tags Setup Stabilizer Bars How to use items in our RV is still unknown Customer Service is where longevity is nurtured- it's unbelievable that this group cannot do that well - they have the framework but not the acumen to follow through. read more

I was on my first solo trip from Amarillo to Dallas I stopped by the service dept to see if they would check out my sway bar. I was unsure. Turns out; my hitch was set too low and I was given a good lesson on sway bars and hitches by Jeff. I feel much more confident on my drive back to Amarillo. Thank you Jeff! read more

After finally reading the reviews I wish I had looked at them before buying a used rv there. Don't let the friendly staff or the beautiful building fool you. We told the salesman were looking for a used trailer, he sat down with us found out what we were looking for then took us out and showed us several units. we found a unit we liked and during his pitch he told us THE TRAILER HAD BEEN THROUGH THE SERVICE DEPARTMENT ANF WAS EVERYTHING WAS FINE NOTHING TO WORRY ABOUT. There was a spunky feel in the bedroom floor I wondered about but trusted it was ok after being inspected by the service dept. MY MISTAKE. We took delivery and several months later we had everything ready to take a trip, the spongy floor got worse. I took the trailer to service and told them he problem. To make a long story short they never said they fouled up and sold a unit that hadn't been properly inspected and the 30 day warranty had passed. I did have them give me a bid on an insurance claim for hail damage which was almost twice what another authorized shop quoted. All I can say is BUYER BEWARE especially with a used purchase. If you can have someone else with you when you look at purchasing as they may see things you don't as you are caught up in the sales pitch and your Desiree to buy. read more

They were all for us and gave us the best service when it came to selling us our fifth wheel, but when we needed work on it... from stuff that was a combination of our mess ups and theirs... they didn't prioritize it at all. We had an insurance claim... so it's not like they didn't get paid... and they fixed 50% of the work. We had to bring it back 3x and it still didn't get fixed completely. Now that we want to sell the travel back... within 6 months of having it... they are giving us 30k below what they sold it to us for. I told them I'd pay 10k down to meet them halfway.... And they just don't care. Go somewhere else! Customer service is terrible - unless you're buying an RV from them. read more

Horrendous experience buying a class B RV here. I live in North Carolina and I put a deposit down on a new $90,000 RV via telephone to my saleman Jeremy McDaniel. A few days later, on the last day of June, my salesman called and asked me if I could please do him and the dealership a huge favor and officially purchase the RV online before I arrived 5 days later in Texas to pick it up. I was hesitant because I knew this put me in jeopardy in case there was a problem with it. Jeremy personally reassured me they would inspect the RV thoroughly and there would not be anything wrong with it. I agreed to purchase the RV early to help them out. Jeremy said he would get a bonus and the RV dealership would beat their rival McClain's dealership in sales for June if they sealed the deal that day. So I spent all day sending paperwork back and forth. The reason for the 2 star review instead of a 1 star is because Jeremy picked me up from the airport. When I drove the RV off the lot, 12 minutes down the road the check engine light came (common timing for a check engine light to come back on after the code was cleared). This is a new RV that had 800 miles on it because Winnebago has employees drive their RV's from the factory to the dealerships, instead of putting them on a truck. I drove the RV back to the dealership. I was terrified and angry that my brand new, $90k rv had a check engine light on. I told them that I didn't agree to buy a new rv with engine trouble and that Jeremy guaranteed there wouldn't be anything wrong with it. I said I wanted to switch it with another identical RV. They said that was not possible since I signed the paperwork 6 days earlier and everything had been processed. They said I could "trade-in" my RV, they would buy it back from me for around $20,000 less than I just bought it for. I was irate. Out of the kindness of my heart, I put myself in jeopardy and bought the rv before I got there, to help them out, plus I was assured nothing would be wrong with it. Now they not only will not help me out, they penalize me $20k for just wanting what I bought and was promised, a new rv with nothing wrong with it. Also, upon the first rain I experienced, there was a huge leak coming from the ceiling. I'm very disappointed in my experience here. After I called Jeremy and told him about the check engine light, he tried to help by saying they could take the van to a Dodge dealership to fix whatever was wrong with it. This was just not ok, since I had to get back to NC right away for work. I told him I bought the new rv with the reassurance from him that there was nothing wrong with it and wanted to switch it for an identical one without a check engine light on. After that he disappeared, took the rest of the day off, and didn't show up to fight for me with the management. read more

Lathan Bolton was our sales rep. He is so very knowledgeable about all of the products and helped us find the best RV for our needs and budget. We bought from the Dallas RV show and feel they worked out a great deal with us. Chase met us to do the walk-thru of our new RV the day we came to pick it up and he too was so helpful and knowledgeable patiently explaining how to operate everything. I highly recommend this dealership and the two great people we had the pleasure to work with. You won't be disappointed. read more

I purchased a Momentum 395M, over the phone. Not because of Covid, because I am in Arizona. Hunter was/is extremely kind during the transaction. Typical salesman..not at all. To this day, I know I can contact Hunter, about anything. He becomes your friend. Genuinely. And that's the kind of salesman we all need, our friend. My purchase was July 2020. read more

they said our RV had been inspected and everything worked. the slide was not working smoothly. this is a known problem on this model, they should have been looking for it. they are now trying to make our warranty coming pay for it. it's McClains responsibility not the warranty company, They do not communicate, they have been mistaken or possibly lied, they are said repairs under their warranty would be prioritized, they haven't been. there is more than this too . read more

Purchased my slightly used 2019 Camper 4/13/23 from McClain in Sanger for some reason they did not pop up on BBB. This purchase was for my handicapped brother. Got it home and started to do a more thorough inspection of all the different components. After inspecting the roof I noticed a few roof seals that needed some touch up due to some light cracking. I reported 2 days after purchase to hopefully be covered under warranty. In my opinion this should have been done in their prep to deliver to customers. I asked if they could send a tech to come seal up the few concerning areas. They don't do that. I said ok, no problem, can you mail me 1 tube for free and I would do the work myself. "I'm sorry we don't do that either." I finally said can i go to your location near me and just pick up atube for free. "No you will have to pay for it." The only option they are giving me is to take it the hour and half back to the dealer and they will fix it for me. It will cost me more in gas, 1 way, than it will for the tube of caulking. On top of the lack of service the finance person messed up on the paperwork 3 times and I had to sign multiple papers multiple times, one time after i had already left with the camper. They tried so hard to get my business, and once they did, nothing else mattered to keep my business. read more

1 star is too high.... too many rv/camper dealers on 35 to settle on this one. Keep on trucking

Awesome service! Everyone was helpful and courteous. Had to drive extra to get to their Sanger office, but It was worth the five star service I received! Hunter Pruett made our purchase of a Grand Design Momentum an awesome experience! He is more than willing to go the extra mile to accommodate you. In most of my experiences once you sign the papers they are done with you, but not Hunter. Two weeks after purchase and he's still checking in with me to make sure everything is good. Couldn't be more pleased!! read more

We purchased our Grand Design Imagine travel trailer from McClain's in Corinth, TX on May 10, 2021. We did the deal over the phone from our home in CA and when we got there to pick up the trailer they allowed us to have a certified RV inspector go through the trailer and do an independent inspection. The inspection lasted for 7 hours. We were provided an extensive report with photos. McClain's was very good about putting the trailer in a spot with electricity and water and sewer so all systems could be checked. The inspector did find some things that needed repair and they promptly repaired everything. We did stay 3 nights at their small RV parking area with grass and a water and electric hookup. We had ordered a Pro Pride hitch and also bought a new truck and they installed the Pro Pride and Justin (the amazing service manager) even came in on Saturday morning to make sure the hitch was installed so we could head home. We are very happy with the dealership and would buy from them again. read more

We just spent $1600 on cameras for our RV. The store staff was extra helpful. As we were installing the cameras at a nearby campground. We realized we didn't have screws, I called McClains to see if they could give us four screws. They said they could not, they only provide screws to customers paying for the camera installation. It was disappointing to see that they couldn't offer us $1.00 worth of screws to help a customer. read more

I see why this place has the ratings it does. I went in to have a ball hitch switched from a drop to a rise. I would do it myself but my tools are being shipped as I am moving across the country. First not a soul greeted me when I came in. At least three people walked by didn't even acknowledge my existence. I wandered around until I finally found the service department and the "service" advisor. When I asked about getting the ball switched over, first she didn't have anyone that could do and then she had to go next door to another office to ask that person. She came back to explain they could do, but it wouldn't be for about 30 min to an hour. I said fine, how much? She explained that it would be 30 min of shop time so that would be $115 plus taxes. I am not going to pay for 30 minutes of ship time for something that will take one person 2 minutes to do. I wasn't expecting free, but $100+ and an hour wait when I saw 2 different shop employees sweeping a perfectly clean floor? This experience is how you ensure that people won't come back to use your service department. read more

If I could give this dealership 0 stars, I would. My husband and I found THE camper of our dreams. A beautiful fifth wheel solitude in which the model is very hard to come by. The next closest one to us is in Oklahoma City and at yet another mcclains (which I will never recommend to anyone regardless of location). I reached out to the mcclains in Sanger for this particular camper and my husband and I drove over an hour to look at it. Instantly fell in love! It was PERFECT for us. When we walked in the door we were immediately impressed with their professionalism and the tidiness of the store...little did we know they would be doing us so incredibly wrong! We ended up putting $3,000 down on this camper as they would take a few days to run our credit. My husband goes back and forth for the next couple business days on the amount of money we are to put down, what our monthly payments would be, etc. It was a little odd as the numbers kept changing and not in our favor. When the finance Dept and my husband finally came to an agreement, my husband told them "sounds good! Let me just double check with my wife and I'll call ya back". So he does, has to leave a message and when he receives a call back, they tell him "We sold it to someone else. Do you want us to find you another one or do you want your money back?" Are you kidding me??? Who does that!!! AWFUL BUSINESS! Who the heck would want to do business with someone like that after they did that to us? What was the point of us putting $3,000 down??? People don't put earnest money down on a house for them to turn around and sell it to someone else! I was VERY disappointed in how they run their business and if that's how they do everyone, RUN FAR FAR away from this place! We ended up getting in touch with another dealership who was waiting for this particular model from the manufacturer and drove even farther (3-4 hours from our house) to purchase it. The new dealership's numbers were WAY better, required less money down and only a $500 deposit where they DIDN'T turn around and sell it to someone else! Hopefully McClain's doesn't burn all of their customers like this or else they won't have many customers. read more

Place looks great only if it had better costumer service. I walked in and I talked to one of the sales rep named Brandon and I asked him to show me some RV all I got well the prices are in the trailers outside u can look at them if u like. 0 help what so ever then I asked if it was a possible way to hook up the trailer to a septic tank and he was like I don't know.. I am looking to invest in 3 trailers for a rv park and this place just turned down a costumer. read more

I have had nothing but Great things to say about this RV repair shop!! I have used the body shop and the repair shop and they have been amazing!!! We give 10 Stars!!! read more

Went to McClains for a water leak in our new Winnebego after talking with Kenny on the phone. The service dept upon our arrival was ready to help and spent the next 2 hours making sure that everything in perfect order. The trailer needed a small repair and was handled while we waited. Absolutely the best customer service we have experienced in the last 40 years of our RV travels. Will definitely return to them for future needs. Gary Vaughan read more

We bought a Grand Design trailer from them this July. At first, we went through them to get our loan, they ran our credit and income and they told us it would be a certain amount down. We paid that amount. Since it was a holiday weekend, we had to wait for banks to open, and when they did the next week - McClain's business office told us we would need to put more money down to secure the loan. So, I went and secured funding through another lender who was actually lower in interest and lower in down payment than McClain's preferred partner. That's where things went haywire. Business center was never available for a call after we decided to go with another company - either from my lender or myself. We were promised the trailer on a certain day - it was about 2 weeks later that it was actually delivered. Total run around the whole time. Fast forward to this fall - we took our trailer on a vacation to TN. While we were there - we noticed that the ceiling was starting to bubble in the bedroom and the furnace would not come on. So, we called McClain's to schedule a repair appointment that way we could pull it straight to their repair department on the way home in lieu of having to set up a time later. McClain's response was "Those are issues for Grand Design to fix". They are the ONLY SERVICE DEPARTMENT ON THE GRAND DESIGN WEBSITE!! We love the trailer. We don't like McClain's. We will be talking to Grand Design and finding another service partner. read more

The dealership is a Full Service place . From buying to campingat the KOA . The Sales team, Service team,and Body Shop team Are here to help.. Nathan Can help you find the right RV for your Family.. read more

Go somewhere else, the service here is horrible. My 5th wheel has been there fo4 for over 4 months, and is in so many pieces I can't take it anywhere else. Phone calls and emails aren't returned and management/ ownership doesn't care. I have purchased 3 units from McClain's but no more-never again. read more

Buyers beware!! My daughter and her husband purchased a trailer from McClains in August 2019. The first camping trip was at the McClains RV park to help you get to know your RV. Nobody came and did squat. The trailer had a huge birds nest in the lines and the trailer leaked water inside and flooded. Took it to the service department and they supposedly fixed it... fast forward to Oct and the last camping trip to Jellystone and for the 4th time in a row the camper leaked water and flooded everywhere. The service dept did not fix the problem. Now we have a damaged RV that is beyond repair and McClains has basically given us the middle finger. Hunter Pruett's sales pitch is his service department is far superior to other competitors. His service department is a joke folks. These guys have no clue what they are doing. When we returned the trailer for the 4th time the service dept lied and said: the customer took a shower in the trailer to make sure it didn't leak" ARE YOU SERIOUS???? Just beware of purchasing from then or find a good repair shop. Warranty? LOL!!! this place is a big joke! Upper management as been the rudest and the most hateful person we have every dealt with. I will say this Hunter Pruett has tried to help but his manager said he told us things to remedy the problems just to get us to shut up. They are trying to drag their feet hoping we will go away with a trailer that is unusable. Just please beware!!!!!!!! read more

Please go somewhere else this place is a joke! Sales guy is nice and the guy that does the repairs is nice but if his crew screws up it's on you they still owe me refrigerator doors they tried to blame me for and i thought to myself these guys can't be serious. Then all the leaks from a brand new camper that I bought there I bring it in to get fixed are still leaking apparently I'm a better plumber than these jackasses. Frustrating is hardly it I'll never buy a camper again much less from McLains 60k and water damage what kind of bullshit is that! read more

We just traded in our pop-up for a new Grand Design 2800BH at McClain's RV. This was the first time we've ever done business with McClain's, and we could not be happier. Everybody we worked with was incredibly friendly and helpful. It seems like the consider themselves family with each other, and they extended that friendliness to us - their customers. We have not had any service work done, but so far, we've got nothing but praise for McClain's. read more

Fantastic customer service went to look at one travel trailer but it was similar to one that we had already seen. The sales person, Nathan Quigley, asked what we were looking for when we explained about needing no steps inside he showed us a brand new model that was perfect for what we are looking for. Worked with Ken Hernandez on the financing they went above and beyond to get the lowest payments we could. Highly recommend McClain's RV superstore in Sanger to anyone. read more

At first it seemed like a great store. We drove 45 mins to see Grand Design fifth-wheel trailers. The sales associate Allie didn't know anything about the new models "2019" she showed us several 2018 models. We still haven't completed our list of must have verses wants and even some of our don't wants. We told Allie upfront we won't be purchasing a travel trailer today. We are very serious about getting a trailer. We just purchased a F-250 and had a gooseneck and companion hitch installed and are itching to get something hitched up. So we are motivated buyers. After seeing only three trailers our salesperson stated that her manager told them not to spend too much time with anyone who wasn't buying a trailer today. What a disappointing visit, we left with so many unanswered questions. There had to be more than 20 trailers parked in the lot awaiting service. This was one of the easiest decisions I will have made during my travel trailer buying experience, I will not be spending one cent at this dealership. We drove down the road to another dealership of a deferent brand and were treated with the respect and attention you would expect someone who is about to spend 50 to 100 thousand dollars on a travel trailer. read more