Mathew arrived at the time he said he would. Which I really appreciate. He resolved my HVAC issue promptly. Was thorough and professional. Thanks Matthew! read more

I contacted this company because of the $35 commercial I saw on tv telling me to get my heater checked out for only $35 by the best! I've moved into a home where I have never used the heating unit and just be before I turn it on to make sure there is no carbon monoxide leaking out. [[HIGHLIGHT]]Because it is a busy time of year I was given an 8 AM to 5 PM window, but I had one appointment from 2 PM to 3 PM that I would be unavailable and the dispatch person told me that would be OK.[[ENDHIGHLIGHT]] Shocker, the one hour that my person was to show up was during that hour that I was unavailable and I was for the next day where I was unavailable due to prior engagement. Also, I got a phone call in the morning telling me that because this was a maintenance issue. It would cost $70 not $35. Had it been a diagnostic issue it would be $35 meaning if my heater were actually broken. It would be $35 But because it was working it would cost $70. Yeah, I'm Gonna use a company who uses this logic? FALSE ADVERTISING! read more

Review update: After becoming aware of our issue that they did not accept their discount coupon a manager from McCullough contacted me and apologized and arranged to have the discount applied retroactively. We recognize and appreciate the quick follow up and result. Thank you. We still feel that with several months in advance scheduling it should be possible for vendor to offer a two hour window for service instead of tying the customer up all day. read more

Ever since McCullough installed our new HVACs, their warranty service and troubleshooting for minor adjustments have been excellent. Our latest service, by Junior dJ, was wonderful. Not only did he make some air current adjustments, he explained everything us to help us understand our thermostat settings better. I really appreciate that their techs always respond to our requests promptly. All companies could learn from McCullough's model about treating customers as a priority. read more

We are very happy with the service from McCullough. Our Ac drain line was clogged and they were able to send Alonzo over within a few hours. He was professional, knowledgeable, and patient. Got our AC running again (didn't even mind our chickens!) and thoroughly inspected the unit. If we ever need it, we will definitely call them again and ask for Alonzo. read more

I had an issue with uneven heat flow in my house. Matt, as always, made the right diagnosis and completed the work to fix the problem. He was professional and clean in his work, making me happy I am doing business with McCullough and their professional service team. Highly recommend read more

I was so disappointed in McCullough- I asked for a quote for repair & a quote for replacement. I received the quote for repair, but had to call them 4 times before they told me they would not give me an estimate for replacement- even though I asked for that when making the appointment & also when the technician was there. I explained my tight timeline, but they would not give me the estimate I paid for. I had to pay someone else to do the job that I paid them to do. I told them I needed a full refund. The next day they conveniently changed their mind & tried to give me the estimate that I no longer needed. After more calls- they finally agreed to a partial refund- but they still charged me $138 for no reason. I was disappointed. My recommendation - call a different company & skip McCullough all together. read more

Want repairs? Save money? Nah - McCullough wants to sell you a new system. We called McCullough for service for our HVAC that was not heating on Christmas Eve. They came out and said they could fix the problem for $800. However, they strongly suggested we replace our unit for $12-15 thousand as we would get better blowing and more efficient heating, as our previous unit was 'overworked' and we needed a bigger unit (we've had it for many years, no problem). We said we needed to think about it as we were headed out of town for Christmas. We got back on the 27th and called McCullough to order the part to fix our existing unit. They said it was on a TWO WEEK back order. After 4 days of no heat downstairs where we live (using space heaters and wearing sweaters, hats, boots while in the house), we'd had enough discomfort and decided to see if another company could help us. We called another company (due to their 5 star service reviews) and they came out, replaced part, and we were done, in less than 3 hours. The repair company, once they fixed it, also told us the McCullough company should have access to the part locally (as he did) but their strategy, as a company that sells products on commission in addition to doing repairs, wants us in pain so we might spend thousands of dollars on a new unit so we wouldn't have to wait for the part. Good lesson learned for shopping around. read more

McCullough installed our new HVAC unit in 2013. We recently had issues and called them for service since it could be under warranty. The problem was intermittent though and the tech did a very thorough check but couldn't find anything wrong. It worked for awhile and then started acting up again so they sent someone else and after another thorough check suggested it might be the thermostat causing the problem. Turns out they were right - we bought and installed a new thermostat ourselves and it fixed the problem. I like that they took the time to explain all the things they did check and didn't try to upsell us or charge us for anything that didn't need to be done. Very quality oriented company and very professional. read more

Geoff was great! He came out in the hottest part of the day and was very professional, direct, and was able to thoroughly check our HVAC system for any issues. I highly recommend McCullough for all your heating and cooling needs and Geoff as your technician. read more

My original downstairs air conditioner was beginning to fail in the brutal summer heat. I decided to replace my unit and set up an appointment with "Bull" to discuss options. He was very professional and informed about the variety of options. He sent me an estimate the same day which was organized and easy to understand. I made my choice, but decided to wait for "winter pricing" to get a break on my purchase. Lucky for me I was able to use the winter pricing earlier than I had anticipated. The unit was installed in one day and quality control inspection occurred about 2 weeks later. Jimmy made some adjustments to enhance the cooling and Bull presented me with a personalized cutting board! I actually was stunned with the gift. I am very impressed with this company on all levels. read more

One of the 3 worst experiences in 25 years in Austïn. Scheduled a bid to replace HVAC and was so disturbed that I finally had to ask the man to leave. He was in the attic inspecting old setup and I guess he decided to go wander through my house unaccompanied. and as I was rushing to catch up to him, I saw the flash of a camera at least 2 times near some art work. He had turned the corner and he was taking photographs of the interior of my home---all without my permission! Then asked me to show him the other rooms in the house. Thinking this photographing stuff was kinda sketchy it made me suspicious. I've had several quotes for a/c done recently and not a single one--NOT ONE--has taken any photographs of the interior rooms in my house. Called McCullough office to let them know I asked their rep to leave and why. Some joker named Tarnow who called himself then owner decided the thing to do was to 'mansplain things to me. Yeah. Needless to say they not doing any of my work and I do not recommend them. Watch these guys closely if you let them in your house. Oh and I almost forgot: no mask. read more

Are you the type of person who fears taking your car for routine maintenance because you'll have to fend off the hundreds, maybe thousands of dollars in up-sells and false or exaggerated issues they'll hit you with? Well, these guys will do the same with H-VAC, maybe worse. These guys are crooks. Plain and simple. My house was on the market and our buyers had requested an AC inspection. Our friends at McCullough's decided to turn this into an unsuccessful and blatantly negligent money grab. They created an extremely deceptive report and used all kinds of (should be criminal) tactics. Let's walk through this; 1. They said our coils had lots of rust. They added only a zoomed up picture of rust to the report. Our inspector who came later the same day showed a full picture of the coils. The rust was only on the casing that lines the outer edge of the coils and not actually on the coils themselves. Picture attached***** 2. Small but ridiculous. They said our thermostat was broken. They took a picture with the flash on so it was too light to see the digitals. I knew this was a lie unless the thermostat just stopped working in the 2 hours he was there. I took a picture post his inspection... thermostat was fine. Picture attached**** 3. Said there was a leak. No leak discovered by the other repairman. 4. Decided (for whatever reason?) to say our co2 alarms and fire alarms all needed new batteries. I'd changed every single one in the house prior to putting home on market just weeks before. 5. Estimated $4,500 in repairs. Our agent's repairman came up with nearly the same findings minus the mostly small lies they put together as additional scare tactic which I've listed above. Guess what? $330 was the real price. Invoice attached. I don't know if the buyers were colluding with McCullough's to try to take more money off the house or if McCullough's was trying to rip them off thinking either us or the buyer's would cover, but either way, this is awful business practice. read more

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So very happy I chose McCullough for my new HVAC system. Alex guided me through the process, explained what would be done and got me set up with a low interest loan through the City of Austin. I signed the contract on Friday, install began Tuesday and was done Wednesday. The next cold front was due that Friday. The HVAC installers, whose names I don't recall were just great. I have had a new system installed in a previous home and I walked into a house that was a filthy mess. NOT SO WITH MCCULLOUGH! Those young men covered the floors with drop cloths AND vacuumed the hall tile where they had been working. Not sure if I should adopt those guys or marry them.(joking of course) Vinnie and Arian were SUPERB. They did the insulation and weatherization services. What a great job they did. They even installed weather stripping around the door between the laundry room and the garage! For the first time in the 15 years I have owned this house, I did not feel the need to run a space heater in the laundry room when the overnight lows were expected to dip into the 20's. One always likes to be on hand when there are workmen in house, so naturally circumstances dictated I had to be away more than home. I felt SO comfortable leaving the house with the McCullough employees at the house. They called when they left and followed my instructions on locking up. I don't know how I could be more pleased. I am warm, comfy and happy. read more

I am at a "maybe" here as we are still waiting for the proper resolution for such a long-standing problem which involves an obvious-from-the-get-go defective product and too many visits over far too lengthy a timeframe occurred wherein the fact of the failed system was never acknowledged. Time after time with read more

We have been using McCullough for years. I really appreciate they are a family owned independent business from Austin. Our latest occurrence was a blown capacitor. Technician diagnosed the problem quickly and was able to get us up and running in no time. I don't love the markup but I do not feel qualified to change it myself. Overall we have always had a great experience will continue to call them with our air conditioning needs. read more

Desmond was prompt and on time to service our old and ailing hvac unit. He discovered that it low on refrigerate and added some to get us through the next couple of weeks. He informed us of our options to repair or replace and did not pressure us to make an immediate decision. He said he could set up an appointment to discuss replacing unit. It's not often in these times that you see this kind of service. Would recommend to Desmond and McCullough. Plus the service call was less than half of other he companies . read more

Fast same day service water was leaking through ceiling and offered a great price on their yearly service.

The monthly membership program is a waste of money. They were supposed to check my air conditioner every 6 months. They did not (and said someone turned off the notifications -?not me?) so I am sitting in a 90 degree house barely able to breathe. Yes, someone is supposed to come today but the membership was worthless. They can't even give me a targeted time of day. I am older and having trouble breathing. Total waste of money. read more

This is a belated thank you for Desmond's July 2022 AC weekend rescue service. His diligent pursuit of a solution successfully solved system and circuit breaker failures. From first call on July Friday (102°), our AC breakdown was reported to Desmond who called us within an hour. He arrived, same day, to assess the AC shutdown. The value of having a McCullough annual maintenance contract was reinforced by their excellent service response. The system needed a new sensor, and an electrician to replace a broken circuit breaker. Desmond persisted through testing to reveal the problem and multi-step solution. He called us to check on the results of system tests while responding to other weekend calls. Desmond also consulted with Jenson of McCullough; who confirmed that a new sensor was needed. Desmond's consistent communication was reassuring as he worked to reestablish peak AC working condition. I high recommend McCullough's service team and their maintenance contract. read more

My Lennox a/c system started leaking after 11 years. Fixing it would have cost $2,500. So, I looked into options for a new one. After researching various brands, I decided to get a new Carrier system. I requested quotes from various dealers in Austin. McCullough Heating & Air was the most responsive showed the greatest interest in gaining the business. I told their sales manager Derek - he goes by Bull - which features are most important to me and he explained all options and recommended the Carrier Infinity system. It is the top-of-the-line Carrier system, the most energy-efficient, it removes the humidity - which was especially important to me - and comes with a 10 years parts and labor warranty. The Carrier Infinity system is highly rated in online reviews. So far, the system has reduced my overall electricity bills by about 15%. The indoor comfort is greatly improved over the old Lennox system because the Carrier Infinity system very effectively removes the humidity and is extremely quiet. It features fully variable speeds with what Carrier calls Greenspeed Intelligence. While the Infinity system is more expensive than traditional single-stage models, Derek gave me a very good price that made choosing the Infinity system a no-brainer and a smart investment in indoor comfort in the Austin summer heat. Rebates on the most energy-efficient a/c systems are also the highest. McCullough Heating & Air had a very professional crew installing the system in about 6 hours. Thank you McCullough Heating & Air for the great service. I will enjoy my new system for many years to come. If you are looking for great service and a great price on a Carrier a/c system give them a call and ask for Derek. read more

We called McCullough and their tech guy Noah was here promptly. He found the problem (which guys from two big national companies missed). Now our A/C blows cold. Our compressor runs quietly. Both Noah and the office staff were friendly, honest and a pleasure to deal with. Highest recommendation. read more

Our A/C unit was intermittently shutting off over the weekend. I called McCullough on Monday morning to make an appointment and got one for the same day. Our technician Matt called about 30 minutes before he got here to let us know that he was on his way. Once he arrived, he found the problem quickly (a slow draining condensate line) and got us up and running. Very friendly, professional, knowledgeable and informative about our A/C system. Add to that a very reasonable price for the service call and it turned out to be a pretty painless repair. I can definitely recommend McCullough for your A/C needs. read more

Buyer beware. I went with McCullough because they were local and their ads and personnel sold me. Paid 15k for a new system and these hacks couldn't even install it correctly (see photo), they choked the system and won't bother fixing it. They also broke my faucet and I had to pay for a plumber to fix. I can't get my house to 72 degrees and after a year I can't get them to come out for the one year maintenance that's included with a new install. Once they have your money they cut and run. I suggest going elsewhere read more

McCullough Heating, Air Conditioning & Plumbing - Hacks!! - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Matthew came out to give us a second opinion on our heating and air conditioning system. Our regular company told us that our system needed to be replaced at $18k+ for a single unit. Matthew from McCullough performed a thorough inspection and found that only an electrical connection needed to be replaced and the outdoor condenser deeply cleaned. I highly recommend this company if you want keep your existing system running at a reasonable cost. read more

Took advantage of their discount for my yearly ck up on my a/c. As always, they called before they arrived, were open and honest about the visit, showed me images from the service , made me aware of what to do to keep my unit in tip top condition. Highly recommend. read more

Service is always fast and thorough. Each of our technicians has provided us at least a 30 min heads up before arrival. They're considerate of the folks who work from home, and service is always completed thoroughly and quickly. Importantly, they're very cost conscious. We had a coil die in our AC and they were immediately on the horn with warranty and getting the parts for free. read more

Good, Fast Service but Extremely High labor rates, high pressure repair tactics & upgraded parts prices onsite! Rip Off!

Comfort Club member with the promises listed below, but please beware the "priority service when you need it" is a stretch. Called on a Saturday afternoon and was told to call back on Monday... Really? Nice Club. Always pleased with the service they do provide when they do come out! Priority service when you need it No service call fee 15% discounts on parts and labor Emergency Service 365 x 24 x 7, with NO overtime charges, ever Lifetime warranty on all electrical repair parts (with continuous membership) read more

Fantastic experience! Came out to fix our AC same day that I called. The technician was courteous, knowledgeable and fast. Reasonable price. Definately using them again! read more

McCullough installed my AC unit almost 20 years ago and it's still going strong! They come out and service my unit whenever I call and their technicians are always professional, knowledgeable and courteous! They have a great team and I won't hesitate to have they replace my unit when the time comes. read more

Called for a manager and no call back to respond to my issues. They worked on my AC and 3 months later the same issue was occurring. I had to pay additional fees and they installed the unit but the rep said they don't know how to maintenance these units. How could you install a unit you can't trouble shoot or maintain I asked and he didn't know. They also installed the li e where I can't even install my filter. read more

I signed up for their Premium Comfort Club maintenance plan last year for three units and as such I am supposed to receive two inspections per year. I did receive the first one, however I called today since it had been six months since then, to find out when the second inspection would be scheduled and was told they could not do anything until September. Really? That would be close to a year from the first and the way I count that is not two per year. Further, the person on the phone claimed it was my fault for not scheduling the visit. I was not told this was my responsibility and I did not have to schedule the first one. No one was available to discuss my dissatisfaction and someone may call me later this week. In my view they are not living up to the agreement which is quite expensive. I think I would stay away. read more

So glad we purchased the annual maintenance plan when we bought our new HVAC system from McCullough 2 years ago. Outstanding service! Today Jesse did a very thorough job educating us about items we needed to know and showed remarkable patience with all our questions. Very knowledgeable, friendly and helpful. So glad to be a McCullough customer! read more

So pleased with the prompt care in restoring my AC, starting with the super kind and helpful receptionist all the way through to EJ and the team assessing the problem and moving quickly to get my unit up and running within an hour! Especially after having lost my AC amid a 45-day triple digit heat wave! The team was courteous and thorough and the cost was very reasonable. I definitely recommend McCullough and will call again if the need arises! read more

Ac broke on Tuesday. I called the company and they sent a crew to try to resuscitate a zombie. A 13 year old unit from a spec home by street man. Cheap unit that survived longer than it should. On Thursday morning they tried to fix it with repairing valves and recharge. It wasnt possible. That afternoon, a sales rep gave us the options to replace the unit. We chose option 2, they took care of the rebates and on Saturday morning Derek and Dalton showed up on time to start the replacement process. 10 hrs later they left and the house is spotless. The lady of the house is more dangerous than the dog when things are not done her way. These guys earned this 5 star review. read more

Total HVAC replacement: The Comfort Advisor did a fantastic job of concentrating on our specific needs without trying to up-sell. The installers were very knowledgeable and competent. I strongly recommend McCullough Heating & Air Conditioning for all your HVAC needs. read more

Excellent first impression. Setting up a service appointment on a convenient date was simple. Desmond arrived on time, and was very courteous and professional, explaining my options thoroughly and offering his recommendations. He got my old AC working again in a flash! read more

McCullough Heating and Air Conditioning made a service call to prepare my AC for the summer. besides replacing my thermostat and checking out my air conditioning, the service tech fixed a problem that 3 other companies had not been able to help with. when I told the tech I could barely hear people when my air conditioner was working he knew what to do immediately and it took about 10 minutes. I'll never use anyone but McCullough's again. I give them 10 stars!! read more

Had a routine service visit performed. Everything went smoothly, no complaints. Communication and scheduling was all well handled. Was really imprfessed by the young service technician, Alonzo. Very professional, courteous, & knowledgeable. read more