I went for a quick drive thru for the breakfast menu! Horrible!! Couldnt complain because i was already driving.. The sausage mcmuffin was too hard and my orange juice tasted so bad and my hash brown was cut in half and was burned.. What kind of customer service is this? I used to work in Mcdonalds when I was young and our manager would always tell us to give our 100% to show the customers that we give them a good meal and have their money worth. But what happened to this store?? There might be a bug on it that I have eaten and I dont even notice it. I will definitely have the Franchise Board know about this. I tried contacting the store as well and no replies. This is so unprofessional! read more

I asked for a medium sized strawberry banana smoothie and 2/10 of the cup was pure air!!!! It was not what I paid for and when I asked if they can fill it up and they said they couldn't and laughed. Basically a small :/ read more

McDonald's - Fast Food Near Me - Altadena, California

Maybe I just came at a good time or something but the food was so fresh and tasty here. I don't know why it didn't get that high if a review score, but my one time experience here gave me an impression it is better than most other McDonalds. Food: My friend ordered a Big Mac meal and when she got her Big Mac it looked perfect. It's rare that the real food item looks just as good as the ads that portray it, but this Big Mac looked just as good, and according to my friend it tasted great, too. I ordered the Chicken McNuggets and was expecting old reheated soggy nuggets that McD usually has, but was treated with brand new fresh and crunchy nuggets that scream of 5 stars. We ate our fries that turned out to be the perfect crisp to the bite. We both looked at each other with a "what the heck?!" face! Service: They were pretty speedy for a McD that was flooded with a full drive thru on a rainy day. The people who we ordered and paid from are very nice. Environment/Location: Location is a bit obscure with a wwird turning in lane for yhe drive through. The building looks old like it's been there for a while. Wasn't inside but it looked okay. Overall: 4/5 I usually woupd rate McD in the 2.5-3 range but this one surprised me with their food, so I'm giving it a 4/5. read more

McDonald's - Fast Food Near Me - Altadena, California

This McDonald's is the reason why people own guns... Not only are they're serving Big Mac's at this joint, but are serving Super Sized McRetards on the side. How do you order a McRetard you ask? Just hit up the drive thru and you'll probably get one without asking. Story Goes: I love McCafe anything, especially their Caramel Frappes and Iced Chocolate Drink. Now when they introduced these on their menu, I was excited to order one. However, there's been more than 5 occasions when I tried ordering a Caramel Frappe or an Iced Chocolate drink only to have the person working the drive thru have no clue what the hell I'm talking about. It clearly states on their menu that they have them, but I always get the typical response of "Huh? You want a what? The what? Uh, I don't think we have that. Wait... okay, we have that." Only to get a Chocolate Shake, a Mocha Frappe, or even an Hot Fudge Sunday... sh*t. Maybe I'm the McRetard cause I keep coming back to this place, but this Mickey D's is so close to where I live, I can't resist... Why this place kinda blows? - Crap ass drive thru especially anything past 8PM. - Some of the workers are more ghetto than the cast of Jersey Shore. - The future degenerates and skidmarks of society hang out here after school. Why didn't this place get a 1 Star? - Their inside service is actually okay. - Not all their drive thru people are McRetards. - It's so close to where I live. read more

McDonald's - McDon's: place so ghetto, they can't even fix their sign. - Fast Food Near Me - Altadena, California

This location recently went through a renovation in an attempt to modernize its dining room. This is my first visit so I can only assume it's nicer than what it used to be. It was really busy on a Sunday morning, so hopefully that was the reason it was a little dirtier looking than most I've seen. The food was tasty. read more

McDonald's - Recently remodeled - Fast Food Near Me - Altadena, California

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I really love McDonald's breakfast ...but lately when I order through delivery I'm always missing the condiments or in the case of oatmeal they don't include the raisins or apples..I use to call and speak to a manager to get reimbursed but it happens so much I don't even bother...I need to find a different place ....I hope they become aware of it or maybe they just don't care read more

Don't even bother they will for sure get your order wrong. Also avoid the managers specially Karen. Arrogant and no type of communication skills. This mcdonalds gets a big F! read more

McDonald's - Blobs of mayo! what the hell! - Fast Food Near Me - Altadena, California

20 minutes to get my order and it was 2 sundae's, fries and a coke! A girl was just walking around with empty happy meal box the is the worst McDonalds!! This place NEEDS new management!!!! read more

Horrible location ever!!! I come here once in a while, I always get a wrong order or something is missing. I never get my receipt. I've called to ask them about my order and as soon they hear manager they hang up. Today my fries were missing and my condiments!! read more

Lackadaisical, s-l-o-o-o-w service. They almost always get the order wrong at this location -- maybe a drink is missing, a food item. Spoken to the manager to politely complain, twice; nothing changes. Poorly run franchise location. Be forewarned. read more

I've had it. It's always bad. Always pull over and wait. Always overcooked fries or the time my quarter pounder ended up being two plain meat patties in a box. I GIVE up, and I live right next door so it's too bad ‍‍. Figure it out guys. read more

11:14 AM and no breakfast? I thought Mcdonald's was breakfast ALL DAY. Maybe more like lazy workers.

This location is close to my house so when I'm rushing to a meeting I stop by to get a breakfast sandwich and coffee. Unfortunately for some reason they can. EVER get the order correct. Today I asked for an Eggwhite Delight with turkey sausage. Even after asking them to check I STILL got an Egg McMuffin. When you try to call them to get it corrected they NEVER answer the damn phone. #overit! read more

McDonald's - Fast Food Near Me - Altadena, California

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This is not stated out of spite or contempt: The acrid stench of putrefied, sewage consumes this busy establishment. There is no doubt a huge crack in the septic or solid waste expulsion matrix that the county health department should immediately look into for an abject violation of sanitation codes. It's absolutely horrendous! read more

I order a Scs and got a spicy crispy chicken with cheese and I hate chesse , they offered me everything BUT a spicy chicken sandwich when I asked for what I ordered they said they didn't hear it so I ended up wasting 32 dollars for 2 that I didn't like and got no sauces read more

Waited 25 min in drive through. This place is utterly not capable of giving people there orders in a timely matter. I will never come here again. read more

I work nearby so I've gone here a few times on my break. Everyone is super nice and service is fast! I think there needs to be a quality check on some of the items though. Every time I've gone here the fries are a kinda soggy and the drink is really watered down :( read more

I have been coming here for two weeks for morning coffee. On the plus side McDonald's coffee is better than Carl's Jr. or Jack in the Box , the other local drive thru options, and the app has really good deals. My complaint is with the staff. My same coffee order comes out differently every other day, several staff are so badly spoken they are unintelligible in English OR Spanish making it is difficult to order over the speaker. There is about a 25% failure rate in my simple large iced coffee order. About 30% failure rate in applying the coupon code given when ordering. Hard to believe that sort of loss is sustainable. read more

The service here is great. Employees are nice. But the drive thru is not well planned out. When we got our food, we couldn't get out. Seriously bad planning on that part. Also, that same day, there was a man asking each and every person for money in the drive thru. Then if you didn't have cash, he asked for food instead. Ok, but he's getting cash from a lot of people in the drive thru, then you're asking for food? I was seeing bills being handed to him. Then this same guy literally waits at the food pick up window for the food people allegedly ordered for him. Unbelievable. I have no issue helping people out, but this was on another level, and no one in the restaurant seemed to care. Never going there again. read more

STAY AWAY FROM THIS MCDONALDS - Associates are rude/location is filthy. I spoke with the manager Gabriella and the associate Julian. To start Julian took my Order wrong. I then spoke with Gabriela and she was giving not only myself but my friend an attitude. She gave us burnt food and also completely gave the order wrong. When I was speaking with her she had her back to me and and was not eager to give good customer service. Being in the customer service field this is very unacceptable. Wish you could leave no stars. To top it all off the food tasted old. read more

I wonder who is doing the hiring here, and what the poor worker's schedules are like. They are all very young, so I'm assuming the manager is making their schedules not work out with their school schedules. I went in and only one girl was working the registers, bless her she was doing her best as the line grew large. I think there were 2 drive-thru people (the line itself was crazy long which is why I went inside), and maybe one person cooking? Unless the first drive-thru person was also cooking. Thankfully no one inside was rude to the lonely cashier. I hope this location hires more people who have accommodating schedules so the cashiers aren't in distress and the customers aren't left waiting. read more

Took lady 10 mins to take my order with me at the front of the line. Took then 20 mins to get 3 cookies and L drink and a cheese burger.

I like this McDonald's. I usually go in the morning, on my way to work, to grab an egg mcmuffin for breakfast. I think McDonald's is my fave for fast food breakfast. Their coffee is the bomb! I rather have their drip coffee over Starbuck's any day. Egg mcmuffin are always tasty...never had a bad one. Drive-thru staff are always friendly and efficient. No matter how long the drive-thru line, I can zip through in less than 10 min. I have gone inside before and it is relatively clean. I think they redid the inside and outside of this one a few months (or maybe a year back) so it still has the brand new look to it. Parking is a little awkward, especially in the mornings when the drive-thru line is long and parked cars are usually blocked by the ones waiting in the line. But I think all the regulars are aware of this and are conscious to not block people in. Overall, teamwork attitude for both the employees AND the customers! read more

This place is seriously a joke. 5 out of 5 times you go your order will be wrong. I've been given an uncooked chicken sandwich, a sausage mcmuffin with egg- that had no sausage in it, sweet tea instead of iced tea, ice tea instead of sweet tea, sundae with no fudge, hamburger with no bottom bun (that was interesting). The other night I went through the drive-thru and it took over 15 mins. Wtf is wrong with this place? I've ordered stuff just to be told after I pay and get to the window: Worker: sorry we don't got that right now. Me: what? Are you sure? Worker: um... Let me check. Oh yeah we do have it. Hold up. Seriously? This happens ALL THE TIME! I actually now drive out of the way to a farther McDonald's just to avoid this place. I think they mess with people on purpose or for fun because there is no way these people are that stupid. Also Altadena Sheriffs are always there running the license plates of people in the drive-thru and parking lot, I guess it's a great place to bust wanted criminals. read more

First off, the drive-thru girl must have been working fries, cause she was super salty. I'm going through at 11:59, trying to grab a flurry with my Monopoly pieces, cause I'm loyal. I ask for a regular, m and m mcflurry. She rings me up for a snack size. "Ok", I think to myself, "I'll just let her know at the window". I pull around. Get to the window, she's busy somewhere else, probably with those fries. "Hey, um.. Sorry, but that flurry is supposed to be a regular" "Let me see" So she takes the Monopoly piece. Looks it over for a second, then starts tapping away at the screen. I pay for my other stuff and I pull forward. Once I'm at the next window another girl, less salty, hands me a mcflurry. But it's not a mcflurry, it's an ice cream with a little bit of Oreo on top. Not blended. No spoon. Just a mcflurry cup with no flurry. Just ice cream and a leel bit of Oreo on the top. So she hands me the rest of my stuff. "So sorry about this, but my flurry was supposed to be m and ms" "Wait...So do you just want some m&ms on top of this" I mean, I'm not a monster, I just want M and Ms. "No... Is that ok" "Sure" So she takes the Mcflurry sans flurry back into the store. I, of course, watch her like a hawk, because I'm sure Salty back drive thru girl and less salty front drive thru girl are now acutely aware that I'm a "problem" AKA I'd like a normal McFlurry with flurry and M and Ms. She doesn't mess with it, but I watch her skip the flurry again. She hands it to me. "Thanks" "..." "Bye" tl;dr: I went for an M&M mcflurry and I got a McSalty and a Mc, no flurry, with a side of M and Ms read more

McDonald's - Here's the Mc. - Fast Food Near Me - Altadena, California

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Convenient, fast, clean, and modern. I know it's a franchise but this particular location +1 above the around the area. Definitely liking the iced-caramel coffee... I might be a regular here. Awesome coffee and free wi-fi, how come no one told me about this! Ship-shape clean and bunch of happy/smiley servers. -free wi-fi -quick drive-thru -teamwork attitude -clean/modern "I'll be back, for real" read more

The kids always seem to hook it up nice and proper. The fries are still the best ever, and 99cent double cheese burgers don't hurt either. Very cool! read more

So let's see. I grew up here and its not too far from my residence however, I skip this McDonalds if I want anything more than a sweet tea. They waste my time running out of ice cream every summer, they even run out of ice. They aren't very keen on appearance of the ghetto staff. It's just a quick fix. read more

The drive trough is really fast that is good, but the stuff is not professional. They forgot to give me napkins and bbq sauce which I had asked for. Also they were not really friendly and showed how tired they were. Yes, it is the late time, but nobody force you to work here and take this shift! Better to drive couple of miles to the next McDonald's. read more

This is a relatively new McDonald's. This place is clean and the staff is attentive. Many mornings I lay awake in my bed wondering how my ex Rebecca is doing. I'm up at 4 am LA time which means it's 7 am in Albany where she is now. Is my ex Rebecca awake? Is she tending to her young twins? Or is she still in bed with her husband, my cousin? Does she lay her head on his chest and talk about her dreams like she once did with me? Or do they lay in silence waiting for the other to get up and start their day. Walking silently through their morning routines not saying anything worried that another fight will start. A fight about something stupid like no milk in the fridge. That she will share the fridge door shut and exhale like her lungs burst open. She would drop the cereal box on the ground and she will follow the Cheerios to the floor. My ex Rebecca then started to cry and curl up into a ball and I had to go over and hold her. I apologized for forgetting the milk but she said it wasn't the milk. It was never the milk. Then after a moment she got up, put herself together, and left for work; as the words "i love you" left my lips. She didn't look back or say 'I love you too' I rubbed my face trying to keep it together so I could clean up the kitchen floor and get to work. That was the last time I saw her in person. Her stuff was gone when I got home from work. I didn't cry at first. I was actually relieved. I was released from the fighting, from the yelling, from not knowing what I was doing wrong. I was released from having to remember the milk. The drive through can get backed up. Also try to get an apple pie, they are delicious! read more

I've eaten here a lot since it is near where I live and there isn't much else that's as convenient in the area. Unfortunately, today I was served a quarter pounder with cheese that was raw, cold, and blood red inside. Several other customers had the same problem with raw meat in their burgers. I was given a refund, but no further efforts were made. I didn't even get an apology from the manager. I only took one bite, but I'm still pretty alarmed. Maybe this is a sign that I should eat better food. read more

I am a registered nurse and understand the importance of hand washing in preventing the spread of disease. I was at this McDonald's washing my hands before eating and in the time it took me to wash and dry my hands, I saw two employees use the restroom and rinse their hands with plain water before returning to work. No soap was used by either one of them. Just a 3 second rinse with plain water after touching their private parts to urinate. I will report this location to the health department. There also isn't a sign in the restroom to remind employees that state law requires them to wash their hands after using the restroom before returning to work. read more

Horrible customer service, girl was texting and had me wait to pay. & they gave me half filled medium fries! read more

McDonald's - Medium fries?! - Fast Food Near Me - Altadena, California

It's McDonald's. It's tasty, we all know no matter how bad the reviews people write or how they always mess up your order, your always coming back. I do. There's a Pokemon go stop and gym at the corner, sit at the window to access. read more

The only McDonalds I know of right now around the area that serves good ole SWEET TEA for a buck. After ballin' it up with tha brothaz at the Magic Johnson 24 hour fitness, a 42 oz. Sweet Tea for $1.08 at Mickey D's across the street quenches my thirst every time. Disclaimer: My review is based only on the Sweet Tea. That's it and that's all. Here's prayin' for a complete launch of the Sweet Tea at all Southern California Mickey D's locations. read more

Two burgers let me wait 17mins. That was make me don't want say anything. Keep away here read more

Service is always great here, but if you're going to put that you're 24/7 on this platform, BE 24/7. Otherwise put a sign out- OR tell us when we come to the window. Even if it's raining. I promise... we'll get the idea. That's all. Otherwise great. read more

I used the curbside pick-up service for the first time and very satisfied. The service was fast and loved their hash brown! Will come back :) read more

The bad reviews for this location are well deserved. This is the worst McDonalds in the nation, hands down. Unfortunately it is close to me so I keep fooling myself and coming back. I have NEVER had a good experience. Never. Not once. It takes an eternity to order and receive your food no matter how busy they are. I would rather starve than go to to this location. They are constantly McFailing. read more

Just paid over $4.50 for a filet O fish sandwich. Get home and what I have is a very thin piece of fish that doesn't cover bun and overcooked so it tasted like leather. I will NEVER order it again and you ought to be ashamed for charging any price for it. read more