This McDonald's needs new management. They always forget something in your order. I work next door I go often for convenience. Yes this happens often. read more

I'm surprised people have had bad experiences because I have been here 3 times and have had nothing but amazing experience! However: I only order on the app for curbside pickup. I work around the area and only have 30 min lunch and the drive through is always packed! I always place a mobile order and have my food within 5 minutes! No joke. I think they might prioritize mobile orders or something so I recommend you use that read more

Worst McDonald's around. If you can afford the time to drive elsewhere, JUST DO IT! Yelp needs to allow for 0-.5 stars because that's what I would give this place. I have gone a handful of times and they only got my order right once. Soooo annoyed and over it. How hard is it to listen and transfer the information to the register? From there complete the order according to the customer's requests. SMFH Simply, bad business! read more

This place just has the worst service, I'm sorry but they do. Not sure why I keep returning .

If I could give 0 I would, and ordinarily I wouldn't even waste the energy or time on reviewing a place like McDonald's but my mobile order had at least a dozen flies crawling in the happy meal and on the drink lids. We were going to brush off the first two we saw if it was only that but then there were more so we called to complain. All they could say was "there are no flies here so come back and prove it" which I am not going to waste the gas on nor did I get a video of my boyfriend opening his burger and a fly literally crawling and flying out of it - neither of us have ever seen this in our lives and we both work in the industry. Do yourself a favor and drive the extra 10 minutes to any other location - or head somewhere else altogether. None of us really need this anyhow and you definitely don't need anything from here. read more

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Found this at the bottom of my drink from the food I got earlier. I had a metallic taste in my mouth but honestly thought I was just imagining things. Absolutely the last time I take my family to this McDonald's. Service is always terrible at the drive in too. read more

McDonald's - Got to the bottom of my drink earlier and found this. - Fast Food Near Me - Altadena, California

Worked retail so I get it but man. Waited for a bit in the drive through, thought parking and ordering inside and boy was I wrong. Ordered XX:45 and finally got it at XX:09 the next hour and even then I had to wave the guy down. No bullshit I wish I was joking. At least the fries were on point... read more

McDonald's now charges you for creamer, $.30 each. That means if you like your coffee sweet you're better off making it at home or going to a knock off starbucks place. To add insult to injury I order 20 xtra vanilla creams and my coffee doesn't taste sweet so sometimes they don't add the creamers. I paid $9 for this darn coffee and these Idiot workers can't even put in the creamers making it so not worth it. One time I even ordered a large drink and they gave me a small told me they were out of cups, I asked her to make me an extra one because I paid for two large sweet teas and they were both unsweetened and smaller sizes. She told me to come back tomorrow and pay for another medium cup and she'll give me a large, she's stupid this is crazy. Don't go to this location is it a ripoff and will take your money. I hope this business blows up or gets sued. read more

Always the slowest service here they walk around and not acknowledge you even the managers please save yourself the hassle don't come here !! read more

This has to be consistently one of the worst McDonald's within 20 miles . Every time I drive up late at night I'm always met with one or both statements: 1 ) " We're only accepting cash only orders at this time " or 2) " I'm sorry we are out of that menu item " What the hell is going on here ? It's advertised as open all the time. I have a suggestion : Call it McDonald'sJack ' because as soon as I hear those nerve wracking excuses me I roar past the speaker system and make a 3 minute drive west along Woodbury Rd to the Jack in The Box on Windsor that's always open , always has menu options available and always always has their credit/debit card machine working . Ciao read more

There is something wrong with the food here if uou go to another one La Canda or on Lake it taste right. This place is bad and did not use to be the fries are even trash read more

If I could give this place negative stars, I would. Always out of key things. Always a long wait. I'm going on a 25 minute wait as we speak for two cheeseburgers and two fries. I could have gone to the grocery store, picked up the items and cooked myself in this time. They just don't care here. Update: Now they've decided to cut back on food prep but haven't reduced any prices. See this picture of a half a piece of cheese?!?! read more

McDonald's - Filet of Fish - Fast Food Near Me - Altadena, California

Ordered an egg McMuffin and there was a huge bite taken out of it. Calmly asked for a new sandwich and they gave me a Sausage Egg McMuffin WITH A HUGE HAIR IN IT. I didn't want to make it a scene so I just asked again for a new sandwich and the kitchen staff erupted in Spanish chatter about me. Unfortunately I speak Spanish. read more

This place is a joke. If I could give no stars, I would. I went to the drive thru for a CHOCOLATE CHIP frappe and fries. When I was handed the frappe it looked like Carmel so I asked was it and was told no. I took a sip and it tasted like Carmel to me. When I said it tasted like Carmel I was then told other chocolate chips were ground up in the frappe. So, I thought okay maybe I need to drink it some more, plus I was running late for my daughters gymnastics. As I was drinking there were NO chocolate chips. I immediately called; the phone rang and rang. I hung up and called back. Someone answered the phone screaming "yes, yes" and placed the phone down. It sounded like the manager, Karen. I called back and of course the line was busy because they took the phone off the hook. I dropped my daughter off and went back with receipt I. Nana that clearly said CHOCOLATE CHIP, needless to say the manager, Karen was rude and so was her other employee (didn't get his name). I told her she was the one who made the frappe and she knew it was caramel. She proceeded to pretty much ignore me, TRIED to not allow me to finish my story regarding the phone situation. At any rate I asked for her managers information. Let's see if I get a return phone call from Jamie. I stood there for about 4 minutes listening to another customer complaining about there not being any ice or any soda available. I asked where my frappe was and was told I said I didn't want it. So now, I'm super pissed. I told them to run me my frappe or my money back. The guy went to get the manager, AGAIN but of course she doesn't want to come back to the front. He said he would make it so I stood there to watch (making sure nothing was done to my frappe). I FINALLY got my CHOCOLATE CHIP frappe. You could clearly see the difference. This McDonald's sucks and I will never return. This place needs to shut down already!! read more

Zero stars for customer service. I ordered at 11:40am and everyone that came after me got their order already so I'm wondering where my order is. At 12:00 the manager on shift pulls out the happy meals and food out of the bags for Uber drivers. A mistake they made. I thought they would remake the food, but to my surprise she says it's ok still. So basically the food is just sitting getting cold. This is fast food that doesn't last long in the first place. I mention the food is cold now and she mentions it's warm still since it's in the bag? Really? This isn't rocket science. read more

DO NOT COME HERE!! Ordered 1 medium fries for curbside pick up. It's been 20 mins and it's still not here. Are they GROWING the potatoes?!? What the heck? I couldn't even go in to ask what's going on. So I finally called and they said their monitors are not working. Smh. read more

The drive thru is always cash only. Weird right? I've gone to this location at least 5 times and I've always experienced an issue, 4/5 it was cash only and the last time my food was inedible. My fries were old and cold so I asked for a new batch. All they did was put the old fries back in the fryer (which of course made them worse than before). The employees are rude and when you ask for something they act as if it's a hassle. This place needs a revamp ASAP! read more

We come to this Mc Donald's once in a while . Even If it's just for something sweet or food. Never had a issue or problems everything is great. But when we last went recently we ordered our food we went to go sit down. When they called our number, our order was in a bag for take out. We didn't say it was going to be to go. We were eating and my husband wanted a refill and they said that they don't give anymore refills anymore. If I wanted another drink I would need to pay again. The cashier didn't even bother to mention for the drinks there is no refills. Asked to speak to the manager and asked her why can't I get a refill and she said "well that's our policy . That is why the drink fountain is not out there anymore ." How are they going to put a policy for no more refills and customer have to pay for another drink. Also customer service has changed and some don't even inform you fully or want to answer your question or even understand. read more

i was told that mcdonald's "doesn't do refills anymore" on soft drinks? is that just because you guys are lazy? is this all mcdonald or just your mcdonald's? because you seemed to try to make it sound as if this was all mcdonald's locations and not just you deciding not to do a refill. just curious which one it was? read more

Fam I know y'all miss me. My inbox and compliments is popping. I didn't even know I could get hit on through Yelp ;) but sheesh y'all ladies making me feel myself. So I told myself last time i reviewed mcdonalds That I wasn't going to have it anymore..... well ... here my black ass is again. So it was 3 in the morning fam. My tummy was rumbling and I was out so I was like Ima stop and get me some chicken nuggets( until now I thought you couldn't go wrong with some chicken giblets). Some medium fries and a sweet tea. I pull up home. I dive into the bag quicker than Michael Phelps be diving into the booty. To my disgust.... the chicken nuggets AND French fries were wet. As if they didn't fry them or microwave or nuke them or whatever the hell they do to "cook" their food. Fam it was like they didn't fry them but they just let them thaw out like I used to do the chicken when my mom would threaten my life. It looked like a chubby girl (chicken nugget) and a mad skinny girl (french fry) went for a quick dip then sun tanned. Brown, but still wet . My head told me Na fam don't do it you know better My stomach said fam, you're hungry fuck it. So I ate them. Never again fam. Idc how undercooked food is. This stomachache doesn't happen with food. Y'all feeding people some form of leprechaun or chupacabra. I been on the toilet all day. My booty been popping like it's chewing stride bubble gum. My booty raw dog. Y'all ever poop so much it feels like your booty got rug burn? Like some body gave your booty an Indian burn. I ran through a while charmin roll dog. Like the boot was on fire. Not eating MCrabies anymore Issa no from me dog read more

McDonald's - Wet Mcpigeon nuggets BARF. - Fast Food Near Me - Altadena, California

Absolutely the worst McDonald's I've been to, I understand forgetting items but twice in one day and 4 big items each! To top it off when I go back to the store the bum manager blamed Uber eats for their incompetence and carelessness in pack long orders. The manager did not want to reveal her name nor did she wear a name tag, which is clear that this happens often enough for this chick to want to constantly hide her information. I give zero stars for this place and will never be going back to this establishment, and will inform everyone I know around this botched place that they are completely useless. read more

Came at exactly 5am so only two people in front of me. Had to tell loud in the drive thru cuz they couldn't hear me. Annoying. Was in and out tho read more

This place gives McDonald's a bad name!!! What fast food place cancels free refills?!?!? I can't believe the owner thinks this is cool. I will NEVER come to this McDonald's again. In case your curious the McDonald's in La Canada still has FREE REFILLS!!! Don't waste your time servicing this McDonald's on Lincoln!!! Stop giving your money to this establishment!!! read more

Drive thru is incredibly slow. There was 1 car ahead of me and it took almost 10 minutes to reach the pickup window. When I got to the pickup window, they tell me, "Oh the Dr Pepper is watered down is there anything else you want?" That was not the first time I've gone in and either the shake machine is not working, drive thru is slow (always) or the fries were stale. It's not much better when I go into the restaurant. Doesn't take long to place an order, but it takes a long time to get the order. It's always something. I only visit this restaurant as a last resort, but I will go out of my way (La Canada or Lake Ave.) from now on, it's not worth the aggravation. read more

Went to the drive through just to get a Coke. They gave me a half flat coke, something that has probably sat there for half the day. I drove off, came back, walked in, dumped my coke and refilled fresh coke myself. Nothing was wrong with the machine inside, just a bunch of lazy workers chit-chatting and not caring. This McD is a joke! GTFO. read more

15 min and still waiting in line through the drive-thru. I've moved only 3 cars ahead. 2 cars ahead of me already bailed, and I'm next. Im still waiting to place my order. Terrible. :( read more

I'm not sure why people give this McDonald's a hard time. I have nothing but good experiences there ! When I ask for extra sauce they always hook it up and my fries are always hot . read more

Service terrible. I have pre-ordered on the app and waited 15 minutes at curbside pick up. I have waited at the drive through window several minutes waiting for a beverage while staff chatted. Last time I visited they got the order completely wrong. I was a couple of miles away when I discovered the error. Couldn't drink what they gave me and had to throw it away. The food is one star at best. The draw is convenience. If they can't get that right, why go? read more

This is the second time this McDonald has messed up my order. Today I asked for a number 7 combo and the staff member gave me the incorrect order and I said no I would the Number 7 combo and then only charged me for the sausage burrito and I said this is for the number 7 combo correct and he said yes. Low and behold when the food comes out it's incorrect and also the receipt it's incorrect. I told the staff worker that took my order that I asked for a number 7 combo and his reply was Oh.... I'm done read more

This place is horrible! The line moves every 7 minutes and the people here are rude and useless. They looked at me all confused about their job and when i tired to use the online rewards they took the code and it went through but told me that it didn't work. I didn't see until after i left that they accepted the code. It was a two badly trained girls one was a torta and the other was build like a churro. read more

Anyone know why thete's no drink machine in the dining room and no refills at the counter ? What a strange McD ....

This place always messes up my orders on Uber eats , my fries are always stale and my sauces NEVER in my bad leg even after I call them to make sure it's in there. And why are they becoming so greedy with sauces now ? read more

Please beware! They do not have free refills for soda anymore! So no reason to dine in anymore if I can't refill my soda read more

I generally like this McDonald but last time I went, the ice cream machine was down unfortunately. The burgers are good though

So each time I'm there, they always forget to put bbq sauce in the bag even though they ask what sauce I want and I'm usually like whatever.... but this time!!! (Sigh) they forgot to put 10 McNuggets in my bag and only gave me 9....it was a sad day for me read more

McDonald's - a box of fried chicken nuggies - Fast Food Near Me - Altadena, California

Lord help this place, amen Can't get it right also under staffed long drive thru line all the time read more

After working out, love to come here to get a drink. Very convenient! Only problem is that the other people must be thinking the same thing because the drive thru is very busy. Plenty of free parking whether it's in their private lot or street parking. I also like the fact that it's close to the freeway. read more

Gets worse every month. These workers have absolutely no training and it's obvious. There is only one good worker here and he is an older Hispanic gentleman , and he is amazing, you should promote him and let him train the rest of this horrendous staff, always something missing, mishandled, incorrectly charged... I mean if I had to tally , this McDonald's probably owes me hundreds of dollars by now. read more

Prices are very high compared to a few years ago...dissatisfied with lack of courtesy from cashiers

4 dollars for smoothie and 2/10 of the cup space is just air. That's bad too bad. It's better to order small size smoothie I believe where at least you are not buying just air. read more

McDonald's - Mango pineapple smoothie - Fast Food Near Me - Altadena, California