The employee taking orders, KELLY, displayed a highly disrespectful attitude toward customers. After making a mistake, she attempted to cover it up by being dishonest, blaming the customers, and raising her voice. I tried to address the situation with the manager, ERIC, but he dismissed the concern without offering any resolution. I've been visiting this McDonald's location for years, and while most of the staff have been friendly, this incident has made me seriously reconsider my opinion of the store. Have reported the issue to the Headquarter and will continue doing so. read more

McDonald's - Disrespectful employee, KELLY - Fast Food Near Me - Bedford, Massachusetts

Every time I go here (drive-through) they manage to forget part of my order. They need some way to fix this so that they stop doing it. Last two times it was the 2 Apple Pie special. Get home, expecting a nice meal and dessert, and no apple pies, again. Frustrating. read more

Happy Wednesday! I wrote a review a while ago and seems some things never change. I ordered a steak egg and cheese bagel for breakfast. Got to where I was going and found it to be a bacon and egg bagel. Brought it back and they apologized for the error and gave me another bacon and egg bagel. I put it on the counter and left. I will never visit this McDonald's again. Have a great day! read more

I wanted to share the best experience I had here there were two individuals that shinned. They were stellar employees and listened to my order, did what they could to make my Oreo shake happen (which they did). Employees like this should be commended for their hard work and efforts. They add to the success of the company. When I tell you above and beyond, it was definitely a must to write about my experience my pleasure to write this review to let everyone else know exactly how amazing they were. Jordan & Kailiyah deserve recognition for their outstanding customer service and professionalism. read more

I will never go to this location again! One of the employees ( a young man in an orange hat) seemed to have a cold ( sniffling) I think wiped his nose, and was openly sneezing at the drive through with open drinks ( he did not have a mask) this is just disgusting , I'm happy he didn't handle my food. Even pre covid thus would be unacceptable read more

This is the best McDonalds in the area. I always get fresh food here. Even when things aren't perfect the staff is nice. This is the only McDonald's I go to and I live in the Northshore. read more

I really enjoyed my breakfast today. The employees had my order warm and tasty!! They were also very attentive to my needs. I will definitely be coming back!! read more

We live a few blocks from this McDonald's and I tend to go there frequently for a coffee and a breakfast sandwich in the morning. My teenager works there part time so I hear the inside gossip. Basically it's a standard McDonald's restaurant, nothing special that stands out. Most of the workers are Mexican or other Hispanic immigrants; some can barely speak English. A few of the part timers are local high schoolers, or just local people. The locals are the worst employees; they seem to come work for a week, then stop showing up. The immigrants and high schoolers basically keep the place running. Now as for the food. It's McDonald's. They don't pretend to be natural, or gourmet, or healthy. You get fast, greasy food that is only tasty while it's hot. Wait an hour and it's not so appetizing. All McD's are like this. I miss the salads and yogurt parfaits that they used to sell; I'm told that these items were discontinued during the Covid19 lockdowns, when labor was scarce and they couldn't store the salads safely, or some such reason. I've written to corporate HQ and requested the salads be brought back, and was told "this was a temporary promotional item". Huh? No it wasn't; they had it for years. I use the McD's phone app; it's a bit glitchy, sometimes can't figure out if it's breakfast time or lunch time and won't show you the correct menu. But generally speaking it works. It's much better than just ordering at the counter or drivethru. You accumulate points pretty quickly that can be used to get free food. It's actually dumb not to use the app, given how quickly the points add up. Plus every day there's something or other in the specials. Lately it's been $1 breakfast sandwich. Or you can get the $0.99 any size coffee. Or the 2-for-1 McCafe deal. The dining room has reopened and it's a spacious and pleasant place to hook into wifi and just spend an hour not being bothered while you sip your drink and nibble your chicken mcnuggets. I recommend this McDonald's, particularly if you use the phone app. read more

Stop here in the morning on my way to work & they are always on top of their game... The drive-thru backs up sometimes, but they keep it moving... Typical food as you would expect at McDonalds, just better service here! read more

McDonald's - Fast Food Near Me - Bedford, Massachusetts

I just ate the best quarter pounder with cheese I have ever tasted. This burger was 1000% better then the second best I ever had in my entire life. I had to tell someone immediately. Whoever made this happen should get triple pay. read more

This McD sucks. Takes to long and the Happy Meal just have the same toy, weeks after week.

This McDonald's suck, to blatantly put it. I went through a drive thru once and I was ordering some ice coffee. I was sure to tell them that I wanted cream and sugar. When I got to the window, I asked again to confirm and not ruin my day with a wrong order. The worker said it in a way that I just didn't understand. She said cream and sooogar! After I asked her to repeat it a couple of times, she groaned and rolled her eyes. So I was like never mind and drove away with my coffee. Pretty rude if you ask me. Now this McDonalds used to have a ketchup dispenser, but now they took it away and provide ketchup packs instead.. That's just horrible.. Stop being so cheap and get the ketchup dispenser back ! I've already filled out a survey regarding this, but I don't know if that'll change anything. read more

What ever happened to customer service? When did drive-thru workers stop talking to customers? It's ok - start off slow. Give a "here you go" when handing over food. You can progress to "thank you, have a nice day" down the road. I give this store 2 stars because the food is generally good (by McDonald's standards) but the customer service leaves a lot to be desired. Employees here could learn a lot and likely increase sales by visiting a Chick-Fil-A and taking notes. read more

The staff here showed up every day during the pandemic and are always working hard. Working with a demanding, unkind, self-centered society is probably the most challenging part of this job. Thanks for your hard work, McDonald's friends! read more

It's McDonalds. Cheap. Dependable. Best value for the price around. If you order the standard menu items, they do a pretty good job. If you give them a special order, be sure to check it as their error rate is higher than 50%. Some of that is a result of the turnover in personnel and some is that a number of the employees are not fluent in English. They almost all have a good attitude, however, and are happy to fix their mistakes. Drive-through people miss a lot of the extras, like salt, straws and napkins. They are happy to supply all those things but you often need to remind them. read more

We all know McDonald's so I don't have to explain McDonald's atmosphere. It's your average McDonald's and as we all know the food is very unhealthy. I'm not saying the food is bad just that it is unhealthy. McDonald's also doesn't have much of a menu so the choices are small read more

One of the best McDonalds in the area, and it has a drive-thru ! This is one of the only places I trusted during the pandemic as their safety procedures are top notch. Their coffee is usually excellent for the price, although sometimes not, so there is a bit of a gamble here. read more

I go there sometimes 3 times in one day and they always have something wrong with my food the lady never listen I'm tired of telling them I'm allergic to egg and they will put extra on my food read more

I had a great experience at this location, The staff was friendly, food was fresh and hot, location is clean inside and out. Perfect to stop in and get a quick bite. I will go back if I am in the area and hungry! read more

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This McDonalds in Bedford Mass is very well run. It is very clean, and they are very fast and accurate with their orders. The food is always fresh and the staff is very friendly and helpful. It is also quite convenient and right off the highway. read more

Im done buying any kind of food from this McDonalds. They ALWAYS mess up my order, I have complained multiple times and nothing gets done. Its honestly ridiculous. I didn't realize how hard it was to make sure to get an order correct. Dont come here at all. read more

Great coffee at a great price. The staff are nice, fast, will take special requests. Really nice place.

This review is for the Carmel Mocha Latte. For a meager price of only $1.79 for a med. This latte is as good as Starbucks in my opinion. Good Work Micky D's read more

Crappy mcdonalds ever! Went there with my kids a few Friday's ago. I had to send our fries back cause they were cold,something I've never had to do before at any mcdonalds. There were bunch of employees just bullshitting around. I think because it's the only mcdonalds in the area they can get away with being mediocre. Good coffee though. read more

Stood at counter. Waited. Waited more. Heard someone say "customer," but still waited more. Just left.

I stopped today around 2pm for a late lunch. I tried the ordering system with table service and that worked just fine... BUT...I have NEVER seen this place SO dirty. The trash collection that faces the street was overflowing with the door open and spilled soda on the floor. The girl who was doing table deliveries walked through the mess several times while I was there. Apparently that's NOT HER JOB to clean up. Very poor. read more

Got off the highway do to stopped traffic & used the drive-thru. Service was fast & food was hot & fresh.

For a McDonalds restaurant, this place is pretty decent. Clean seats and tables, a stylish section in the center of the restaurant, a soft drink fountain to fill your own soft drinks. The only drawback was that every time we visited, the food was not very "fast" as in the time it takes for us to get the food from the time we ordered. read more

They shouldn't put high school kids on the register period. They always look stoned and then look at me funny. They couldn't get a simple grill order right. I asked for no pickes on both doubles and add bacon. Sure enough one burger had bacon another had extra pickle. And the slip even said that. I know and remember what I ordered. For now on I'm looking at my slip before I get out of line. I usually don't look at my slip because I didn't think I had to. I don't want to come off as rude either. When I sat down to eat that's when I saw this mistake. I ate it anyways. Just too many people in line to have them fix it. I would of waited another like 20 mins unless I cut the line. Other times I go there it's usually good service and the food was good. Not impressed Mcdonald's. read more

Just a plain Mickey D's. Nothing special. I've never had a problem here, though. Plus, nice wall décor themed with Bedford, MA history

I stopped in last night for a bite on the way home. I really wish I had not. I went through the drive through and ordered a quarter pounder with no pickles. What I got was a quarter pounder with no pickles but it was also missing a very important part, the meat! So I drove back and went inside. Was ignored for a while wile I waited. The girl did help me and apologized I said no worries and she had them remake my meal. Mistakes happen I was happy. They even gave me another thing of fries and a free meal. That got them the 2 stars. Then I get in my truck and head home. After a few bites I was thinking something was wrong. I turn on the light in my truck and look and the burger was RAW! I don't mind a raw burger from someplace like Mortons but NOT McDonalds. read more

In town for business. I grab breakfast every morning. The restaurant is clean and food is hot. I get everything I expect from a McDonald's. No complaints noted. read more

Asked for light ice in my drink but got more than half filled with ice. When I asked the person in the window he rudely said the machine dispenses and he can't do anything about it. Not coming back here. read more

Horrible service and order is always wrong. Have been here on more than one occasion thinking it was a fluke. They forget something everytime and everyone that works here seems like they hate their job. What happened to customer service? You will not find it here. Will not come here again. Will drive out of my way to go somewhere else. read more

Bad service all the time and bad food half the time. Fries are oftentimes bitter from old oil and burgers are always drenched in sauce or ketchup. Manager is terrible, clearly hired to fill some quota. An exercise in political correctness gone wrong. Some cashiers barely speak English. Manager harassed me while I was eating, got pissed off that I reported her to corporate. The imbeciles there did nothing. McDonalds is losing business to fast food chains that know how to hire. read more

Now that I know which McDonald's this is, I can say it is probably the best one I've EVER been to! You'd almost think it's a real restaurant or something! The service is always great, the place is immaculate and the food is always up to specifications and hot! read more

To be sure, McDonalds isn't the best source of nourishment- we all know that. I can't expect 5 star service either...That being said this is the absolute worst McDonalds I have ever been to. They used to be better, but when we come its usually later in the evening, and we only come very rarely now. Today was one of those days. We were asking the guy what happened to the grilled chicken sandwich combo. He kept insisting it was #11 I said doesn't that have bacon, I don't want bacon. He insisted it didn't. I got home and opened it up and there was bacon, the mayo I specifically asked not to have and also cheese. We basically got a chicken club. I had a retail me not coupon and showed it to the guy and asked if he could take 10% off he said I have no idea and swiped out card and we asked "what are you doing? We should have gotten 10% off!" he said "Maybe next time!" We talked to the manager to rectify the situation. First I was disappointed to see the manager walking over because I realized it was the guy we hated to ring us up or hand out our food. He had no customer service skills at all and was always rude to us. He didn't he proceeded to tell us that the coupon works and how to cash it in. We had already done everything he said. He walked away and did nothing. We have a family of 6 so our order would have scored us a few bucks off- not a fortune, but I only chose McDs because of this coupon tonight. We forgot one thing so my husband ran back in to get it and the guy apologized and said he slipped a coupon for a free meal in the bag- there wasn't one. This entire time we kept smiles on our faces and tried to be upbeat and positive, but that got us no where. I'm not the kind to rant at McDonald's so I decided to rant here instead and decide never to go back! I love Wendy's so much more anyway. read more

The food is either warm or cold! The drive through signs you can't read they were designed by a moron! I wish they would put a burger king in and get rid them read more