This is the worst McDonald's I've ever been to. I've been twice and each time my fries were cold and hard, the fish sandwich bread was hard... As if it had been under a hot lamp too long. I returned my food for a refund cause I don't like repeating mistakes. read more

I have never, ever seen a restaurant inundated with so many reviews by so many Karens. I've been here like a hundred times and they've never done anything wrong. I've never waited anywhere near to 40 minutes or an hour. Maybe 20 minutes at most because the drive-thru line was long. The food is fine. It's McDonald's. It's exactly what I expect and sometimes it just hits the spot. read more

The Only McDonalds in the world that will argue that they put a sauce in the bag when they didn't. These are some stupid workers they have in here, stingy and rude. I ordered 40 nuggets and they gave no sauce and then tried to charge me for BBQ Sauce. All of these weirdos need to be fired. read more

I hardly ever do a review on places, but I felt the need to today. My daughters and I placed a mobile order so I wouldn't have to unload the kids to go inside. The drive through line was incredibly busy so we just parked in the curbside spot. I checked in and 15 minutes later we still hadn't gotten our food. So I had to unload both of my kids to go inside. There were soooooo many people standing in there waiting for their food. I finally got someone's attention and was not treated in a very friendly way. I explained that I placed a curbside order and still hadn't received it. Almost 5 minutes later, the lady practically threw my food at me on the counter and said they were just waiting on my nuggets. I took our food and drove home...everything was cold by the time we got home(5 minutes awa), so it obviously wasn't fresh food. It was a very disappointing experience and didn't feel valued as a customer at any given point. I don't think we will be going back to that location. read more

Second time I stopped by after the remodel. Two Weeks ago I was served by a really rude manager. Meal arrived after 40 mins with no apologies. Gave them another chance today. Horrible experience. Stressed out under staffed crew. Lobby filthy. Front counter only takes cash and mobile order didn't work. Naturally I and others walked out dissatisfied. Not sure how their fancy remodel is going to be financed unless they get their act together. Sonic hold a spot :) Take your $$$ somewhere else. read more

This could be the worlds worst McDonalds.... I ordered two big mac meals for myself and my pregnant wife. When I got home, I noticed that BOTH burgers only had one patty. I drove back to McDonalds with one burger and left the other half-burger with my wife. They gave me attitude and one complete big mac. read more

I love this McDonald's and am appalled by a lot of the reviews. Bee Cave is notorious for stuck up rich people who expect steakhouse service from an inexpensive fast food chain. They've renovated the entire McDonalds which is very interactive and chic as of recently, and even before the renovation it was already very crisp and clean. The lines in the drive-thru are usually long and sometimes take a bit (I imagine it's all the Lake Travis soccer moms), but if you spare a little bit of energy to go inside it's a lot more timely and lots more hospitality. The employees are very personable considering what they're paid and for 11th and 12th grade I would go once a week during lunch hour and the employees handled the stress well. Someone in the reviews complained about people speaking spanish behind the counter, but it's because they're talking to employees and the only time they need to speak English is when addressing a customer. Also, dont give a 1 star if you go to McDonalds during breakfast time and expect lunch catered specially for you. read more

This is the worst McDonald's franchise I've been to in Texas, Pennsylvania, Oklahoma, Michigan, Illinois, California, Washington, New York, Wisconsin, Ohio, Indiana, Missouri, Florida, Tennesse, Hawaii, Arizona, Kansas, and Arkansas. read more

Of all the McDonalds on planet earth, I'd rather go to the Bagdad location. Typically you can count on consistency at McDonalds. This one however is like playing Russian roulette lunch. 9-10 times they will give you the wrong food, never are they in a good mood, and they set the record for the slowest service in the fast food business. Not too sure what the problem here is. Language barrier, lack of effort, confusion or just bottom of the barrel workforce, but Jesus Christ. How hard is it to push the little picture of the hamburger and hand that thing that looks like it out the window ? Not the McNuggets or an egg McMuffin. Iced tea doesn't fizz, coffee isn't a milkshake. Some training maybe with with flashcards ? read more

Based I love the fries. They're so good I had an orgasm. A stronger one than I get from my girlfriend. read more

This location has been a serious letdown for years now. They close randomly close early with no rhyme or reason, despite their store hours being clearly listed on their windows and websites. They always mess up orders. The last time I ordered from them, they forgot my Big Mac in my Big Mac meal. How??? Do yourself a favor and drive the extra ten minutes to Sonic or Whataburger on 71. This location ain't worth it. read more

Woooooow what the heck is this supposed to be. I ordered a filet-o-fish. When I got my order the bun was hard as a rock and the what was supposed to be tartar sauce looks like some kind of white creamy substance that doesn't really look edible. The piece of fish is mushy as if it's been soaking for hours. Very disappointed and annoyed. read more

McDonald's - a hand holding a sandwich in a box - Fast Food Near Me - Bee Cave, Texas

I ordered Mc Tenders and the cashier told me that they have never had that on the menu. So, I ordered 2 cheeseburgers, Egg Mcmuffin, 2 apple pies and a Happy Meal with 4-pc chicken nuggets. They were able to give me my order in less than 5 minutes! Great! But when I arrived home and opened the Happy Meal there was no Mcnuggets! I live far from 12514 W Hwy 71 Bee Cave, TX 78738   |   miles away Get Directions   |  (512) 263-8083 The store is always dirty even though the dining area is closed. read more

Today I stopped here at 10:54 AM and tried to order lunch not realizing that their lunch menu opens at 11. Note that there were probably 8 cars in line in front if me that I could see. As I got to the mic to order the guy says "we are not open for lunch." Confused I replied, what time does lunch open, and he said "six minutes." Ok... so my question for mcdonalds is would you rather me sit at the mic for 6 minutes or submit my order 6 minutes early so by the time I arrive at the window I can have my food at exactly 11:00? Not exactly pleased with my experience. I pulled out of line and headed elsewhere. read more

service was really bad and they treated us like a piece of garbage/crap I do not recommend this McDonalds it's really bad plus the manager told my mother that she did rob but actually she did so please don't go to this place just go a better place and spend a lil more money than this peace of crap just go to Chick-fil-A and it's way better service read more

Just went through the drive thru and after spending $15 the lady refused to give me or my daughter sauce. She wanted to charge us for it!! I could understand if we didn't order any food but we did. What was worse was her nasty attitude. At least refuse us sauce without the nasty attitude and facial expressions. Super rude. read more

I drove 20 minutes to get my girlfriend her favorite beverage, a McDonald's Diet Coke, only to be served the wrong beverage. At the drive-thru window, an employee told me they were out of Diet Coke, then corrected herself saying they actually did. If she had just told the truth, I could've gone to a different location. But instead, someone made a bad judgement call to deceive me and tell me it was what I wanted. It's improbable that this was a careless mistake. I think this was an preconceived deception. One of the employees thought regular Coke would be good enough. But it's not the same. And I'm disappointed they wouldn't just tell me. read more

This used to be the only McDonald's i would visit and my favorite. I pass by on my way to work and it was always a quick and easy stop. The employees were always super friendly, my order was always correct, and it was fast! I stopped going for a little while because i moved, but started again recently. In the last week and a half I've gone and my order was messed up four times!!! Four! Which means it was wrong every visit. The first time i let it go. The second time i called and got no answer. The third time my bf went and once again it was incorrect. Today i asked him to go back for me and low and behold, completely incorrect once again! I asked him to check the bag before he left but he was rushing to get to work and forgot. We both work and don't have time to go back and get our order corrected and shouldn't have to. I understand that mistakes happen but i think it's completely pathetic that four out of four orders were incorrect on top of longer wait times. I know it's McDonald's, but that's even more reason why it should be simpler to get it together. read more

Takes forever, the fries were unsalted and burned to a crisp, the tables were a bit dirty.

Incredible service! The workers here are very good. They are quick and efficient. They deserve a raise!!

Went there today. Filthy place. Roaches crawling around my table. Grossed me out I threw away my food.

11:15 pm , Just waited in the drive through for who knows how long. Couldn't leave because of all the other cars waiting as well. Apparently the published hours of being open until midnight are just a guideline and not a fixed rule, because everyone inside was gone without having the consideration of turning off the lights. Luckily the cars in front of of us finally figured out no one was going to wait on any of us and pulled out letting everyone leave. This location is known for horrible counter service and getting orders wrong in the drive through, now this , I guess your staff wanted to get an early out. Just say your closing at 9 10 or 11 but for Pete's sake communicate. Really disappointing!!!!! read more

There are not many options after 9:00pm for a starving 12yr old who just played a 2 hour soccer scrimmage. Never in a million years would I choose McDonald's over chik-fil- a/Wendy's/Sonic... but we are limited. Young lady at drive thru window handing out food; you are kind, polite and have a genuine smile... despite the nasty rain. You will go far in the service industry if you choose. Young man/boy taking drive thru orders and collecting payments at first window; I sincerely hope the service industry is not in your future as you will starve to death. Very unpleasant being talked down to by you. Maybe you don't want to be there...but the fact that we just spent $12.00 on a single meal because nothing else is open should make you think twice about your attitude/customer retention! You seriously need to be pulled off any customer F2F and put in BOH. Thursday evening, July 8, 2021@9:15pm. Galleria McDonald's Drive -thru Will eat at 7-11 next time! read more

Received cold, hard burgers and cold fries after a long wait in the drive through. We eat McDonald's a lot, and it was the worst I've ever had. Follow up visit received warm orange juice. Recommend you get your McDonalds at the Y or any other location. read more

Awful. Was only preparing orders for drive through. Taking money from customers inside but not preparing orders as a big backlog built. Will not go again. read more

Not sure of the bad reviews before but I got to this particular location about once a week (at least) for 1.00 breakfast sandwiches each time I drive thru.....and they NEVER screw up my order......never. Always good customer service, friendly staff (either drive thru or when I go in and order). I always go back to THIS particular location due to the speed / quality and customer service I receive each time. read more

Horrifyingly disappointing McDonald's. I wasn't expecting much because, let's face it, it is McDonald's. But, I've had good food from McDonald's in the past. Bathroom was semi clean, I've seen worse. Neither of the soap dispensers had soap in them. Fries sucked. Tasted awful. Both burgers tasted sour. The buns looked like they had sat out in the sun for days. We paid for a kid's toy and didnt get it. There was trash sitting in top of ALL the trash cans in the restaurant. Trash was also on the tables and floor. The restuarant itself felt grimey and gross. The ice cream machine was working... and it was after 9pm. So that was a plus. read more

My 7 year old granddaughter always tells me to check the order. But because of wanting to not block drive thru and being hungry and wanting to get home I never do. She is right, the order is 90% of the time wrong. read more

Ordering at drive-thru Me: Bacon egg and cheese bagel Her: that's all? Me: Two hash browns Her: That's all? Me: Large OJ Her: That's all? She should just say " I am in a living hell working here. You are a total pain in my ass and I would like to end this conversation and your order as soon as possible." Why would the owner of this store allow his employees to treat customers like this. PATHETIC read more

While looking at the menu we were told by the cashier to order on the touch screen kiosk, while we prefer in person. We mentioned we would rather not order on the kiosk and she ignored us. Bad service. Also seems very dirty inside. read more

I am not one of the so-called "stuck up rich people" Kaitlyn C. complains about in her review (and I strongly suspect she's wrong). I'm one of a great many people who drive by this particular McDonalds (TX Hwy 71 near Bee Cave and the Galleria shopping center) on the way in and out of Austin, and I still give it only two stars. Here are some of the reasons: (1) The staff is woefully undertrained or uneducated, and occasionally (with my wife) somewhat surly. Our experience, in three visits over about six weeks (which will keep us from going back), has included order takers who speak with very thick Mexican accents and sometimes have difficulty communicating with English speaking customers who don't simply give a name or number from the menu. (2) When I went inside the restaurant and elected to order at the counter rather than the touch screen kiosks (which were all occupied), the counter person seemed confused about how to take my verbal order (for a quarter-pounder without cheese). I don't care to order at a kiosk; that's apparently (according to other reviews) a reason to treat me differently. (3) On Dec. 16, 2018, around 4:30PM, my wife wanted a cup of hot chocolate (usually great at McDonalds). She was told by the drive-through person that they were busy, and "don't have time to make any of the special drinks." When my wife asked politely if they were short on staff, the woman said "I'm not supposed to talk about that." A minor thing: when she got coffee instead, she had to ask for a napkin and sweetener. My point is that the low ratings for this McDonalds probably aren't random, and very probably aren't just from "stuck up rich people." This participular store seems to be ignoring customer needs and service in favor of cutting corners on staff and staff training/supervision. They're giving a usually-reliable, predictable franchise a bad name, at least for us. read more

I would avoid this place at all costs if you actually want food. 20 minutes and still no food. Looks like there new fancy ordering system is a complete flop. No order at all on what order comes out when read more

If you come here and try to customize your order they're not gonna hear u and just give you some random food ! You don't want onions on ur burger? That sucks cuz ur gonna get the whole damn thing ! read more

Avoid this place. Saturday night at 7:45 and restaurant was closed. After knocking to see what the deal was tHe manager on shift opened the door with attitude. No way the owner could possibly know how poorly his investment is being managed by the subpar folks he has running it. I personally saw 5 different families walk up and leave. We are now at Chick-Fil-A. Restaurant open. Great service. read more

Ever time I go here they forget half my order! This is now the 3rd time. It's the only Mac Donald's within 20 miles. Then you call and no one ever answers the phone! read more

Worst McDonalds I have ever visited. Service is not only horrible, but rude!! Believe all these reviews because this place is a joke. My order was wrong as well. Didn't bother to turn around and get it fixed because there was no way I was going to let them take an hour, continue to be rude and get it wrong again. read more

They could remodel all they want, service still sucks. Drive through lines are painstakingly slow and maybe a 65% accuracy rate. They ALWAYS miss something. Someone needs to coach them on how to clean inside bc seating is horrible. Overall, this place is garbage and should get zero stars. read more

Won't be back unless I' m desperate to make my granddaughters happy. Rude and disrespectful staff during the lunch rush don't make up for the comfort food we love. Pick another Mickey D's location or hit the drive- thru lane at this location. read more

I bought my daughter a 4-piece chicken nugget meal. When I got home I opened the container to find no nuggets. Instead there was a vomit-like substance inside of the container. After minutes of staring at it in disgust I figured out that it must be tarter sauce. I called them, and asked for my money back. He said he'd do that and hung up on me without getting my information to credit the card back. I needed a nudge in the right direction to stop feeding my child this stuff, and I believe that this is it. read more

McDonald's - This was inside of my daughters Chicken Nugget container. When will yelp allow for less than a 1-star rating? - Fast Food Near Me - Bee Cave, Texas

Can't blame the corona for the terrible food. This store ALWAYS has subpar food compared to other McDonald's stores. Ordered nuggets, burger and fries. Burger refirgerator cold, no exageration and fries seemed like they had been double fried because they weren't sold after prepared first time and instead of ditching them, they re-fried them to sale. Literally hard and dried out. Yoohoo, Corporate, pull this franchisee's store and resale to someone else--they're failing you. read more