It took literally 30 minutes or more to get food, took 10 to just order. I wish i had looked at the reviews before stopping but i was hungry and figured its mcdonald's... what can they mess up? Food took forever they didn't ask me for my drink order. They just gave me a random Coke and then my double quarter pounder did not have a quarter pounder meat on it it was just a regular patty at least it was cooked the whole way though instead of like the other picture on this yelp read more

I'm a little torn because they made such a turnaround that I gave them a high review. People are still friendly, food comes out generally accurate. The speed of service is worse than terrible. I've been waiting over 20 minutes and still 3 cars in front of me to order. Seems the last several times I've been here they have been doing 1 car at a time to fudge service time numbers. I've seen 5 cars behind me, 3 left and replaced with new cars. It's not even that busy. Bring something to do, you'll make a day trip of it. read more

Ordered a double quarter pounder with cheese. They served me a single. Lost like $3 on that transaction and it was the only real fast food for miles. Also slow service. The place is positioned right by a state highway, so these kinds of errors are actually a big deal. read more

Very slow service , the people look like they don't know what there doing. I have waited for 15 mins for my meal . Terrible service will never come back here again read more

This probably the worst location I've ever been to. They are ALWAYS extremely slow even when there aren't that many customers and they do not care. They put no effort into speeding up. I just waited over 12 minutes for an iced coffee. Just to walk in and see it just sitting on the counter and nobody knew anything about it when I went inside to get it myself. Then they consistently try to charge extra for sauces that COME ON THE SANDWICH or don't even bother to put the sauce on the sandwich at all. They need to get it together. read more

They are not efficient And very very slow. The average wait time in the drive through is usually 30 minutes.

We have been in line at the drive thru for twenty minutes, and they still have not opened the damn window

Every time I visit Brenham McDonald's, their service is terrible, and I only order drinks . They take forever, and employees-have no manners. read more

No issues on my visit. Placed my order via the kiosk and received my food rather quickly. The food was fresh, hot, and delicious for a McDonald's. The staff was very courteous; however, the dining area wasn't the cleanest but I was getting my food to go so I'm not deducting any stars. If I had dined in, yes I'd take away two or three stars as there is no excuse for a dirty dining area. read more

Like every other fast food place they can't seem to staff this location. Lobby is supposed to close at 9 on Sundays and the app lets you mobile order and select pick up in lobby. That's hard to do when the lobby is locked at 815pm and the app isn't updated. Turns out they'd let you in, one by one, if you showed your mobile order or were a door dash driver. That slowed things down a lot, so it's not fast food but it's cheap and open. The staff are friendly, just doing twice the work with half the people. Order was correct, hot and fresh. read more

Just yesterday I ordered a six piece nugget from this restaurant and i was disappointed, the nuggets tasted like the grease they were cooked with was not changed for weeks, i have been sick since i ate the first nugget yesterday and i am sure i have food poisoning. read more

If I could give 0 I would. The last few x's this place is so wrong. Today I waited 36 min in the drive thru with no cars ahead of me for 1 coffee. I get it & it's cold. Like not even Luke warm. They want me to come back for another. For real? read more

Worst McDonald's I have ever been to. Rude staff and very poor quality food. This place needs to be shut down.

I swore I would never go back to the McDonalds in Brenham, Texas, at least three months ago or maybe 4-months ago! I just got tired of my orders being wrong and the employees working the drive-thru windows being rude and having a don't give a S--T attitude! The digital order screen was black when I drove thru 3 or 4 months ago and guess what, today 12-15-24 it is still out of order! This slows down the drive-thru as expected! It took almost 30 minutes from when I got in line until I pulled away with my order! Credit is due; they did get my order correct! You can just let your restaurant go to hell when you're the only McD's in a small town. Brenham welcomed a new Chick-fil-A a couple of months ago, and their service and quality for a drive-thru breakfast is 10+. read more

I'd give no stars if I could. Went at 7 am 12/12 for breakfast. The lady working the first drive was so rude. I kindly asked why and she said because I was holding the line mind you I had been in line waiting patiently for over 10 min like everyone else. Her rude comment and crappy service is unnecessary. read more

This McDonald's just charged my card $20 and we didnt even get anything!!!! Gave them our drive thru code and then were told they were out of everything we wanted. Charged us $20 anyways!!!!! read more

Absolutely the slowest drive thru anywhere. This isn't the only time it has been bad. If it wasn't for the location, I would never stop here. read more

This McDonald's is nasty. The service is terrible and the food is worse. And we are huge McDonald's fans.

Wait time in line is easy 20 minutes and that's when they are not busy. It's crazy. They need to revamp management

Waited 30 minutes in the drive thru. Thought about leaving but had already placed a mobile order. The employee at the window was extremely nice. It's hard to find people that want to work. I completely get it. So many are understaffed. Food was hot!! Although the wait was long, I'd give them another try. At least they were giving out fresh food. read more

Nothing like waiting almost 5 minutes just to ask for ketchup because the employees are standing around chatting. Then to have both my burger and my husband's burger uncooked and pink. The only one helpful there is the manager. I can't believe how terrible our experience was. read more

McDonald's - Uncooked burger. - Burgers Near Me - Brenham, Texas

If you would like to start your morning off with a nice cup of rude, condescending, ungrateful attitude you can go here and Dora the employee will give you all you need!! This employee does not know f*** all about customer service! Doesn't feel like helping her crew mates because it ain't her damn job. I think it's time Dora Explored for another Job! I don't know how no one has rolled her out of there as often as she likes to roll her eyes to customers! Lord pray for her if you do anything from this review just pray for her! read more

Stopped here along a road trip and unless you want to wait 30 mins, get your order messed up and wait an additional 30 mins for a small coffee I would go somewhere else. When I politely reminded them I was waiting for my coffee after 17 mins the cashier rolled her eyes & audibly sighed. It seems that they are extremely disorganized as they got the orders of the 3 customers in front of me (plus mine) wrong. read more

Seen some bad reviews . The service was solid and the food was McDonald's I'm loving it haha . Keep it up guys

So I'm writing this sitting in drive thru waiting on an iced coffee. Two cars in front of me, no big order it appeared passed to vehicle. 12 mins. Then, when I get to window, they informed me they were out of the flavoring, but substituted if for another. I said I didn't want it. She gave it to me free of charge for the mix up. On top of that, I had a free drink coming due to their rewards program, and not knowing the order was to be comp'd, their system glitches and I lost my free one. And that might have been ok if I'd liked the one they comp'd me, but no one in truck would drink it. Ahhhhh read more

This McDonald's made things right after the other one in Brenham gave me 2nd degree burns.

The manager could not count change manually. The MANAGER... and no one else understood how her math was wrong while I was explaining.

Friday June 7 @8:30pm Absolutely horrible. First and last visit to this location. I placed what I thought was a relatively simple order. 2 bacon mcdoubles add jalapenos. Lrg fry and lrg coke Fish filet add cheese and pickles (because I know it only comes with a half of a slice of cheese). Lrg fry lrg diet coke. Simple enough. You'd think. I received my order. missing the slice of cheese and pickles on the fish sandwich. Also missing the second order of fries. When I brought my order back to the counter the shift lead asked for my receipt. I informed her I didn't receive on. She said she cant give me anything until I give her a receipt. Also refused to reprint my receipt for me. At this point I was frustrated. The person that was riding with us ordered right behind me. 2 mcdoubles pickles and ketchup only. Lrg fries and lrg drink. His received order 2 mcdoubles onions ,pickles and no ketchup and no cheese. To which their reply was to remake it he would have to wait another 15 mins. When I at this point asked to speak to the manager I was informed she was eating and is not to be bothered. At this before I came unglued inside this store I walked out. Leaving my incorrect order on the countertop and left to a far better establishment for a meal that I received correctly the first time. read more

Just remodeled and worst than before. 200% turnover in personnel. Most are Totally uninterested in customers and the good ones leave for better opportunities. Have no idea whom might be the manager is to offer comments and feedback. Our church group would come in after 8:00 am service but now we are searching for another place because of poor service, not food quality. McDonald's new order online in the store is a failure, waste of time. read more

Workers were rude as can be. Service was slow, and workers couldn't hear me because they had earphones in. Place needs to be shut down. I mean have some pride in your job. Ok started to eat and saw a roach on the table I was fixing to eat at. This place needs to be shut down. read more

Horrible - 31min for two happy meals - do better McDonalds. If this one stinks, recommend corporate fix it - it's tarnishing your brand.

This McDonalds was way under staffed the day I passed through. I ordered 1 kids meal 4 count nuggets and a large fry and waited 18 minutes. The little girl working the front was so overwhelmed and explained they only had 3 employees including the shift manager that day. read more

Poor customer service .. we ordered a kids meal and cheese burger . We got the kids meal.anf then got the cheese burger.. dam I thought they were suppose to come together.. the food was cold . Smh.. ewe.. read more

First of all, they have terrible people skills and they do not sound friendly or act friendly. Obviously it is difficult to make a simple sandwich for them. Also, apparently it's real hard to read a receipt that's shows how you ordered your sandwich. They have a lot of work that they need to do up there. read more

I hope they read these. From them closing early whenever they want , to the managers smoking in the door way , it's not even funny. The management and employees smoke as your walking into the front door, how sad / disgusting. Secondly they close early ALL the time. Even the girls working at the gas station day it's stupid. When you call them you likely won't get through because their horrible staff is usually on the phone outside talking to their friends on the phone while smoking. I knew McDonald's was bad, but this is just depressing. read more

We just left this place and left all of our food on their table. I ordered a MacJr when they finally gave it to me i realized they missed the pickles and the cheese so I went back to the counter and very nicely asked for my order to be corrected. Well the guy takes back my burger and on the side theres a mirror and I see the man in the back wearing blue gloves sticks his hand down his butt and then handles my food after The wort part and that did it a second time and I immediately told the the person on the register while this guy is walking back out to hand me my burger!!! I made it known to the people eating there what I just saw, my son and boyfriend just stud up we didn't event touch our food, these people didn't even offer to return our money they just looked at us and kind of ignored what was happening no one apologized or said anything to us!! Im calling the franchise. People like this should definitely not be feeding families with this horrible and unsanitary type of place!! read more

The worst service and food ever for a McDonald's..staff is rude and your lucky if you get a thank you. Food is terrible. Pass this place up, it's not worth the stop. read more

This Mc Donald's is Horrible. I just got ripped off there. Gave the lady at the drive thru a twenty and they shorted me 10 dollars of my change. Listen it's not about the money, there is s principle here that this location misses. Been that way a long time. All the locals know it, I just took a chance.....again. Rather stupid of me. Food is cold and precooked most of the time. This so called Manager named Kim Hancock said she called he Owner and he (Antonio Campos) said he would not give me the money I was shorted...Unbelievable...... This location only is able to serve traveling customers because they are not aware of the problems here. My hope is to get the word out thru Yelp and other traveling Websites. Mr. Campos have you forgot the principles a business is built on, or do you consider all your customers lyre's and thieves. That really talks about your character Antonio. There will be an add placed in the Brenham Banner Press this week... Look for it. John Alexander Brenham read more

Customers, especially drive-through customers ~ be sure to carefully count your change before you leave! The employee working the drive -through window appears to have a scam going. I caught it before I drove off and went in and demanded my correct change, but this location gets mostly out of town business since it's on a very busy highway so no telling how many people this has happened to. She's not ripping off McDonald's directly as her register will still balance at the end of the day, but she's stealing from customers. In my case, I handed her $11.02 for a $6.02 order so all she had to do was hand me back a $5 bill. She handed me ones instead, which I thought was strange but maybe she was out of $5's. I pulled up and counted my change; she'd given me 4 ones, not 5. Then I looked at my receipt. She's rung up the amount I gave her as $10.02, not $11.02, so when she gave me back $4 her register would still balance, but that extra $1 must have gone straight into her pocket. I saw something like this mentioned in a previous review from years ago and the store owner didn't correct it, so it may be an ongoing situation. That's why I decided to directly warn people myself instead of contacting the manager. read more

Honestly my experience doesn't even deserve 1 star. Husband and I just stopped by this McD's while traveling from Houston to Austin. As we did not want to park and go inside, we went up to the drive through "order board" expecting to hear "Welcome to McDonalds. May I take your order?" Instead, we got zero/zip/nothing but silence. Husband started saying "hello?" Silence. Said "hello" 4 more X. Silence. Ok plan B: Drive forward to window. Car ahead of ours getting 2 ice cream cones finally leaves. Lady at the window takes our order. Well not really...not the order we were there for. She says "you want grilled ckn snack wraps? We don't have grilled. We are out." Ok then we will take a double cheeseburger and a home style burger. Wait... Wait... Wait... Wait... Finally, we are handed the bag and, we drive away. But surprise---Got a single cheeseburger...not the double I ordered. Have never ever ever ever... Did I say NEVER EVER had an experience at a McD's...and mind you, I have been eating at McD's for 40 plus years. ...going back to the '60's. Bun wasn't even centered onto the patty. If this is a franchise, the owner needs to know I had the worst experience EVER at his McD today---and next time I'm driving from Houston to Austin, I'll keep driving on past this place. If this is the norm, I'm surprised this McD has ANY customers! Corporate, are you listening? My guess is their main business is from CLUELESS travelers like hubby and me! read more