When you go to the drive-through, the speaker is Blasting you tell them it's Blasting and they still yelling at you then you go up to the window to pay you tell her the speaker is blasting. It's hurting our ears. Normally it's very low and she's paying no attention to what we're saying then she closes the window. read more

We ordered and paid through the app but the manager claimed she didn't receive the order. We showed her the app showing that the order was complete, we showed her the emailed receipt and we showed the charge on our Amex bill but she wouldn't give us the food and claimed there was nothing she could do because she didn't see the order on her end. Such a total waste of time and a completely incompetent manager who is not fit for the job. Awful. We'll never go back to this location. To add to the concern, we saw a rat run out of the back and workers who were engaging in smoking some type of substance in the parking lot. read more

We paid on the app, and they refused to give us our food. Even showed the manager our receipt to prove that we had paid.

We paid on the mobile app and they refused to give us our food. We proved our payment and they still refused to give us the food we literally paid for. They were rude and it was overall a horrible experience. The location seemed dirty and unclean. read more

The workers were mean, the food took very long to come out and over all was not very good, do not recommend coming to McDonald's in Brewster , I'm also of suspicion that they were smoking back there, I smelled a stench of weed and the worker coughing read more

McDonald's - Terrible worker - Coffee & Tea Near Me - Brewster, New York

THE BEST FOOD IN THE WOOOOOORLD 100% GO TO IT its so nice saff are so nice no trash supper clean tables and chairs

This is your standard McDonald's. The parking lot is nice and tidy and the inside of the restaurant is clean. It's on the smaller side and not as much seating as the McDonald's in Danbury but it's a similar setup. We ordered on the screen and had the food delivered to our table quickly. Food was hot and fresh and the service was friendly. The only bad part was that they had a smoke detector or something that needed a battery and there was a loud "beep" that went off a couple of times a minute. I feel bad for the workers who had to hear that all shift! I'd say this is a solid, reliable place. read more

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Ordered a sandwich, said NO EGG, guess what it had!!! Yup eggs! I brought it back to the counter and within a minute they brought the sandwich back minus the egg I could've done that myself !!! What if I had an allergy? read more

Seriously horrible. Stopped for the bathroom and food. Woman's room is closed. And men's room has no toilet paper and when I asked they told us no but you can use napkins. I had to order on the kiosk and the lady was hovering over me. Which just pisses me off. I'm looking through the menu, leave me alone please. . I asked if there was any Bathroom anywhere nearby like a gas station or another fast food spot and this lady told me no. I go on my phone in the car and there's a Burger King right down the road and like six gas stations on the way and another one near the highway which I said "We're going by the highway is there one over there?" She told me no. -___- The guy I was with used the men's room and he came out and said there was no soap and the water wasn't running in the bathroom. So he told the lady and she said "oh yeah the plumbing is messed up! the water doesn't work." As she pointed over to the exposed pipes hanging out of the wall. Excuse me? This business should not even be open right now. How are they washing anything back there? How are they washing their hands where are they using the bathroom? I am appalled with how horrible this experience was. People barely speak English here. & no wonder their plumbing's effed up if they're handing out napkins to be flushed down the toilet ‍ oblivious people. There's nothing I hate more. Absolutely never again. Avoid this s*** hole! read more

McDonald's - Worst experience ever - Coffee & Tea Near Me - Brewster, New York

This is the medium fries I just ordered. Was too far from the store by the time I opened the bag read more

McDonald's - French Fries - Coffee & Tea Near Me - Brewster, New York

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The burgers and the frys are way over salted, I ask for the burgers medium rare and got them super over cooked and barely any taste just so much salt on them and the drys were terrible. So much salt. What are they trying to do to people? If I wanted salt I could put my own. They give you a absolutely no choice on how you like your food. It's like take it or leave it so I'll leave it and i wont come back. Over priced too! read more

This place is a joke I went threw the drive through ordered chicken nuggets for my daughter and some food for myself When I got home They hadn't put the two sauce in the bag that I asked for Then I had to drive back When I asked to talked to the manager she was on her cell phone When she did come over I told her the problem She looked at me and asked what I wanted I told her I would like a new order because mine is now cold and can I get it with the sauce now She never apologized and just went back to her cell phone And when I got my new order they still messed up and forgot the fries The woman manager shouldn't be in customer service because she definitely didn't care about serving customers and should maybe go work at a cell phone store read more

LITERALLY NOBODY AT DRIVE THRU - Went to this location today and sat at the drive thru for 10 minutes. No answer. A line of about 5 cars behind us at this point. Then we drove to both windows AND HONKED with nobody there. UNATTENDED. We eventually went inside and told the staff what happened and he literally stared at us and took our order. HE LITERALLY SAID NO WORDS. THIS IS TERRIBLE SERVICE AND UNACCEPTABLE. read more

Passed this place as we dropped our dog off for boarding. The drive through line was insane so we went inside. Dining room clean. Bathrooms clean. Ladies working at a million miles/hr to get orders out. Really appreciate their hard work - when we came outside with our to-go order, the drive through line was gone! read more

No slide, no Szechuan sauce, no 5 stars. Also the drive through concierge was a tad snippy when we needed a last minute Diet Coke. The customer is always right, but i don't think this McDonald's really lived that motto. Also, apparently Miriam the manager sucks, which I feel is reflected in the 6.3/10 rating of pure mediocrity of her staff. Get it together Miriam. Color scheme inside is nice though, gray industrial palette was tre chic. Oh fries were toasty and pleasant though. 3/5 stars. read more

I ordered a cup of coffee and a filet of fish at approx 11-something PM on a Saturday night. It came to $6-something I drove off and tried the coffee - it was not hot - barely warm. I threw it away at a gas station later on. It was a total waste of $. The filet of fish sandwich was good. I was highly disappointed with the coffee to say the least. I think the woman should have just said "We don't have any coffee" in other words, be honest. I will avoid this place from now on. read more

This has to be the worst McDonald's ever. I wait at least 15 minutes every single time I come whether I order two things or eight things. Either no one acknowledges you when you try to place an order personally or they hover over you when you're using the automated computer. No customer service whatsoever. read more

During my experience there was great service. My food was nice and fresh when it came out. I did not experience any problems. Manger Celia always is attended to serving costumers quickly. I really like how they maintain this McDonald's. read more

I'll keep it straight. It was good, when it was specifically because of speed. Then, one of the employees was fixing the ice cream machine. Eventually, it would blow up all over her face, and everyone was laughing. Then, I would just check my phone because I have my friends here and there. All of a sudden, one of the employees comes up to me and asks if I'm recording. Made me feel extremely uncomfortable. Then gives me the vibe that she wants me out. So basically, don't have your phone out in this place. Crazy how one single question and attitude can completely ruin ones experience. read more

I would say, Meh. But that's overstating it. After you have been to other McDonalds and they are much like this one. Packed with very long lines and the wait is never worth it. But at least at this McDonalds I get what I ordered. The other's in this area get that wrong more than they manage to get it right! Unreal. So this one gets the free pass for being at least better than that. Do not get your hopes up though and the lines! OMG you may need a snack to take with you while you wait in these lines. The are New York sized lines. I suspect the lines have more to do with folks thinking I better stop at this one because there is a huge drop off if I don't. It is still a case of you know what you are going to get when you go here and the prices are in no way cheap or special. You will pay for it but what you get is going to be closer to what you typically get at a fast food joint. May the force be with you. read more

Stopped in one time for a chocolate shake. Was told they don't sell those (not a McDonald's mainstay item any more, I guess.) Stopped in another time for early lunch thinking McDonald's switches over at 10:30? Nope! Not here! So basically I've always been disappointed. read more

McDonald's is getting more and more disconnected from its customers by the day, so the bad experiences I saw on the McD's Facebook page are not the exception. Based on my recent experience at a McDs near Brewster, NY, they don't even want to interact with their customers in person any more, but just want you to use their ordering machines and pick up your order. I stopped at a McDonalds on Rt 22 in New York, to buy a fish sandwich. I went up to the counter and the people behind the counter looked a bit confused. A young lady came up behind me and told me that I should use the machines that they have set up for people to place their order. I politely told her that I didn't want to. I just wanted to order my fish sandwich, hand the server my $5 bill and leave. She again asked me to please use the machines. I decided not to be as detailed in my reply, so I simply said, "no." She again asked me to please use the machines. I again said no. She again asked, so I told her that I was simply going to say another simple word and said " goodbye." She told me to have a nice day and this McDonald's staffer watched me walk out the door. I enjoy talking to the servers, sometimes playing a little and want more out of a business than "use this machine," stand in a different line to have some call out your number and routinely tell me to have a nice day when they hand you a bag of food. I was amazed that they would let a customer leave rather than take an order in person. Instead of a person taking orders, they have a person directing people to use the machine, refusing to take an order and cash from a customer. Really? Okay, I am done venting... at least here. I will post this on Yelp and a number of other review sites. Any company that would intentionally let a customer with cash in his hand walk out the door because he prefers human interaction to the inconvenience of having to dig out his credit card, stick it into a slot, wait for it to be recognized, drill down through a menu to find the simple fish sandwich he wants, key in his PIN or ZIP code, wait for it to be approved then take a slip of paper to stand in a different line and be handed a bag of food will no longer be my go-to place when I travel. She was polite when she told me have a nice day, but seemed to agreed with me that if I didn't want to use their machines to place my order, I should leave. read more

Sweet employees and good service. You can never complain about McDonald's. Love the crispy

You can keep your new ordering system, next time Burger King, I want to order food not touch screens, just looking around people look lost, not good read more

This is the worst McDonald's on the McPlanet, thanks to manager Miriam. She's always rude and always seems to want to be somewhere else. On today's visit, I asked for a sweet iced tea. The sign said $1.29 for a small, medium, or large. She gave me the small and I asked for the large. She wanted to charge me an extra 11¢ for it. A concerned employee told her she was wrong. Miriam rolled her eyes at us and the employee brought us the tea. I asked the nice employee whether Miriam was the manager and she said yes, clearly unhappy about Miriam and her ways. It's official, I am not returning to this McDonald's again until I see that Miriam has been pushed through the McFlurry machine. Owner of this McDonalds franchise-try some mystery shoppers on Miriam. read more

Why can't this place honor the McD's app???Managers-with one exception, have trouble reading /understanding the app information. Managers certainly don't exhibit customer service skills -come on Brewster McDonald's train your people and honor your App. One super employee-Carlos at the window always polite. read more

If I could go lower than the one I absolutely would I read that a lot of places and I actually understand completely. since Friday and up to this very moment three straight times I've ordered a number seven only to find out when I got home all I got was the fries. In a span of 5 days days they had neglected 2 put the cheeseburgers into the bag what are the number 7 they sure don't forget to charge me but three straight times they did not put the cheeseburgers in the bag yes I should have checked at the window but I don't understand how difficult it is . I can't comprehend how difficult it is to put two things in a bag and then you try to call them and nobody's picking up the phone therefore I have no choice but to type out my frustration. Do yourselves a favor stay away from that McDonald's unless you like going home with out having the food you purchased. And I know I'm not going back because I have a child I'm not going to get her back into the car seat and drive all the way back over there it's just basic math two items ordered two items charge two items paid for it should be a no-brainer to items go in the bag there's pictures of everything at that McDonald's maybe it draw some pictures on how to put a food item in a bag. They sure don't forget charging you for it three times in five days. read more

This mcdonalds stinks!! Never fill up your fries, the food is always cold or not ready so uou have to wait in lot for food, wont go there ever! Disgusting. read more

The man who takes the orders during the day is great! He's so kind and patient! Excellent representative of the company.

This is absolutely the worst McDonald's on the east coast, and I'm pretty sure, I've been to them all. Two managers are rude, never smile or say hello. Food is usually gross. Restaurant is dirty. Fries are always old or over salted (I've seen on several occasions two or more people salt the same fries). Flies all over the place. No such thing as climate control and the worst???? You will wait forever for his horrible food. They focus solely on the drive thru. Have four people working the drive thru while one of them occasionally puts an order together for the inside customers. Not enough servers. Owner needs to get here soon. I highly recommend the Carmel McDonald's a few miles away. Great food, service and workers and clean place. read more

surprised at the horrible reviews, have eaten here food is standard mcdonalds quality but staff has always been friendly and accommodating and drive through line goes quickly. read more

Full menu is not displayed and employees are unfamiliar with their product. Ordered 2 bacon clubhouse burgers. Employee checked to make sure they had them, yet when I got home I had 2 completely different burgers. Was disappointed and annoyed. Checked reciept and was charged for the more expensive burger and given 2 quarter pounder deluxes instead. Not worth the hassle to drive back. Needs to invest in better training and management rather than improving and updated aesthetics of building. read more

A 1 star rating is really to high for this McDonald's. WOW, I really thought I was in the twilight zone, employees who were getting orders wrong and then when you tried to correct them they still put it through the way they wanted and had me paying for things I did not want. I even spoke with the manager, she was dismissive and basically ignored me and walked away, REALLY?! I am a US Marine and it really took all my strength not to blow my top. My family and I will not be back any time soon, more like NEVER! read more

GET YOUR ACT TOGETHER, MCDONALDS! You need to hire people in the back who know what they're doing! When the manager Tyler is here, the place runs smoothly. Tonight he was not here and I waited 20 minutes for a salad (which was pre-made!) and a chicken nuggets Happy Meal! Unacceptable! Then they bag it up and hand it the me and I asked for a tray and cups for our drinks ( which the girl putting the order together forgot) because we were staying, not taking it to go. Nobody bothered to ask that, either. May I also add that we got here at 7:50 pm and there was NO ONE sitting and eating, but a lot of people waiting for their orders. All the people working in the front of the house were just standing there with their backs to the customers, waiting for the food to come out. Then the girl would just call out the order number when it came out and just place it in the counter- no "thank you", no "have a nice day", nothing. The McDonalds in Carmel puts this place to shame. They hire local high school kids who are happy to be working and they are all so pleasant and polite. With the exception of the young manager Tyler who befriended is a few years ago and we watched him move up the Management, most people who work here are not very friendly. It's a shame. read more