Food: 2/5 Fries on the edges were cold immediately upon receiving them, while the fries in the middle/bottom were still decently warm. Tells me my order sat on the counter for way too long. Burger was never warm as the cheeses were still flat, never melted against the patty. Thankfully I have a drive home and just microwaved my burger. Tasted fine, just disappointing to wait so long for cold food. Cured my hankerin' for fries, so that was nice at least. Service: 2/5 Drive thru times are just s l o w. She got my order quickly but then I sat in line for a long time, for cold food. If you have 20-40 minutes to just sit and wait in line when it's slow, then this place may work for you. The Lee road location is much quicker, but unfortunately I think they use different fries cause they aren't the standard McDonald's size, so I wanted to try this location instead... glad I didn't have anything better to do than wait.. It's 2/5 because the staff were nice enough, they just need to get their sh!t together, which I don't think they ever will. Ambiance: N/A, typical drive thru. read more

The food tastes like bricks. But my father my friend Sophia and I pulled up to the window to get our food (2 happy meals with a Oreo flurry and and a strawberry milk shake) and this man about 6 foot 5'10 with brown default hair about 22 years of age with dark brown glasses and a turquoise Hawaiian shirt greets us, and hands us 2 Oreo flurry's and 2 happy meals, but you haft to remember we ordered 2 happy meals with one Oreo flurry and one strawberry milkshake and my father politely corrects him and I don't know if he was having a bad day or what but... he just lashes out "NO YOU GOT 2 FLURRYS NOT 1 FLURRY AND 1 MILKSHAKE" and he just went on so we drove of! I think his name is Kirk, love that man read more

I tried this McDonald's on the way back from Lansing, and everything went smoothly. The fries were perfect - hot and salty. I tried a Big Arch for the first time, and while it was very tasty, it was a lot. This is a huge sandwich. I especially liked the white cheddar cheese and the crispy onions. read more

Easily the slowest drive-thru experience at any McDonald's I've ever been through. What could possibly be going on in here to make 36 minute wait time! I'm not kidding 36 minutes! I watched the guy taking the orders swipe through Instagram photos for five minutes until he decided to talk to the next customer read more

McDonald's - Slowest drive thru ever - Burgers Near Me - Brighton, Michigan

I can't say enough how shitty of a place this dump is. First muffins should be toasted second hash browns crisp. Never happens here, does this place even have competent management. Everyone knows 90% of the staff doesn't care they just want a check. Management needs to do better stop trying to be friends with your staff and manage them. read more

Even though we knew there were busy and made us wait with no line for about 15 minutes we still were Going to treat the employees with respect and talked to well, after asking why we're still standing we told them we didn't get are order taken and got asked "what you want" in a rudely manor. This wasn't just once but my order my friends and an individual while we were waiting for are food. Do not recommend this location! Very slow, and bed service. After all that when I received my milkshake it was even full. read more

McDonald's - Burgers Near Me - Brighton, Michigan

Coffee tasted absolutely terrible. It was quick service but does not make up for it. Horrible.

A fountain Sprite sounded so good! I went to McDonald's to get one. Can't go wrong with a $1 fountain drink. While there I was enticed to get a cinnamon roll. I don't know why my expectations were so high. Maybe because back in the day they had the cinnamon pull apart a that were amazing? It's a cinnamon roll that must be mass produced and thrown into the oven. It's dry. Probably from sitting in a warmer for 4 hours. Even the center of it is dry. I will say that the amount of cinnamon was legit and it doesn't leave a weird film in my mouth like some other fast food type cinnamon rolls do. The icing is just a simple powdered sugar icing. If it were a thick cream cheese one, it would have made the money and calories more worth it. It was actually bad enough that I didn't eat more than three bites. At least service was quick and staff was nice! Next time I'll try the apple fritter... maybe... read more

McDonald's - Cinnamon roll - Burgers Near Me - Brighton, Michigan

Appalled with how absolutely disgusting this place has gotten. The trash cans are overflowing over, ketchup smeared on the floor, nothing refilled in the self-service station. The cashier is that of an annoyed twenty some that just looks at you without any sort of greeting like I should read his mind that he was ready to take my order. The bathroom was some sort of a science project to see how disgusting it could get. My daughter had to use the restroom, we walked in and straight out and I took her to my vehicle to put on a pull-up for her to use ....that was the cleaner option! NEVER AGAIN will I come back here until they get their shit together and management manages and gets rid of the trash they are employing. And yes the manager as there!!! read more

It used to be fairly decent. But recently they have a whole new staff because everyone else quit. I just sat in the drive-thru for 20 minutes while they took orders from the other line. When I got up to the window to pay he ignored me for a while. Then he just open to the window and said "Are you okay?" I told him that I didn't know. I said that because it was such a hassle ordering in the first place and I wanted for him to come to the window and verify my order and tell me to go ahead. He just said "move forward" in a very rude way without acknowledging me or my order. And I was there the other day to get a Coke and quarter pounder with cheese and they had run out of large cups. How the hell does McDonald's run out of large cups? Another time very recently if I hadn't noticed I would have driven off with the wrong order. This place is definitely hitting rock bottom. And this is not to mention a fact that McDonald's in general has become extremely cheap with their rewards that's why I'm going elsewhere like Wendy's and Taco Bell lately. read more

I waited over 45 minutes For a coffee and a 4 piece nugget and the order wasn't even right when I received it and when I went to ask them to give me the things they forgot they chuckled at me and said that they were out of stock up front and it was in the back so they weren't able to get it for me even tho I payed for it. On top of all of this when I spoke to a worker about getting my items they missed their coworker added a comment in saying that "she really doesn't care" so I asked if it were to hard of a task to go to the back and get the things I ordered and when the finally reluctantly agreed they still forgot one of the items. read more

It's ok, I mean like the fries are usually kinda cold when you first get them, but there not like like warm either, there just not the desired burning hot. And the buns are usually way too big for the sandwich or burger. read more

Always a good time here, Kirk is the best! Every McDonald's needs someone like him! Consistent & quick!

They like to close their lobby during rush hour and buses. Suppose to close the lobby at 10, have yet to see that actually happen at 10 as opposed to the usual whenever they feel like it read more

This was the best Mcdonald's I have ever had in my life. The food presentation was immaculate. My Bigmac looked like it should have been in a commercial. The sauce to burger to bun to lettuce ratio was amazing and every other Mcdonald's is sub par in comparison. I have a softball tournament today and I know that i will go 6/6 with 2 home runs today alone because of how i was fueled by my meal. The fries were crispy and salted with a spicy coke, and of course, the previously mentioned incredible Bigmac. I will never forget this Mcdonald's. read more

I arrived at 8:05pm yesterday for a milk shake... there were 5 to 6 cars in line and it took 20 minutes to receive my order... it took 10 minutes for the 1st associate to collect payment at the first window. I couldn't get out of line to leave because it was bumper-to-bumper. We sat there as each guest received their order. Instead, they should have instructed people who had to wait for their food to move up. This way other guest could be served without waiting. It was ridiculous. This wasn't the first time this had happened and I will never return. I blame your management team for such poor service not the associates... read more

Almost never eat McDonalds anymore but we're from out of town. Been to ones that have the kiosk but this place is a dump. Trash everywhere and apparently "all registers are down " so it's kiosk ordering and card only. No cash. A few folks had to leave hungry. The drive Thru clearly gets priority... this is the slowest fast food place ever. Did I mention this place is slow and the service sucks? It royally sucks. And the gal screaming out everyone's numbers is the worse... I'm writing this review while I'm waiting for the food so you can imagine how long it's taking for us to get our food. However I definitely had time to use their disgusting restroom before sitting down to Troy this review. Also we are eating here and the kiosk tells us to grab a number ... "table service" it what it says haha That's a joke also because no one comes out to bring you your food. They just call out a random number on your ticket. These lonely numbers will sit here lol night haha Why we didn't walk out beats me.... we still have got our food yet but I'm done with this review. You guys all get the point right? read more

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the service is the worst I've ever had anywhere. a guy in front of us didn't get his food he ordered before us. the food is cold and is low grade value. read more

i'd like to formally complain about the service i of this McDonald's location. I tried to order the grimace shake 5 times and they said the machine was down, this is completely unacceptable. I'd like to also complain about how i was sitting in the drive thru line trying to pay and the woman completely ignored me, and i was sitting there for about 5 minutes with no response! currently having a complete mental breakdown about this and am not taking this lightly. read more

Took 20 minutes to get one sweet tea, everyone that ordered after me got their order before me. Trash place, trash service.

So I ordered a deluxe crispy chicken sandwich The sandwich had no taste The bun was soggy The mayonnaise was slept all over the The top of the bun And I ordered two large fries there's hardly no fries in there and I ordered two large cokes and they never gave me them so that was a rip off read more

They're always very busy, and the dual drive-thru lines are usually long, but I they move surprisingly quick. The staff are always friendly and my orders have always been accurate. read more

Just popped in to my favorite McDonald's on a beautiful Sunday morning to pick up mom and me some breakfast, I had preordered our meal before I left home, Pulled right up to the speaker, Nobody else within line, gave them my mobile number. Is Collin was waiting and handed me my receipt, The car at the food window pulled off and it was finally my turn. The young girl at the window didn't seem to know what to do she was looking at me and looking back as if somebody was giving her directions. She asked me to pull up because the coffee wasn't ready. I couldn't understand why the coffee wasn't ready, So I asked her what do you mean the coffee isn't ready, She replied again can you just pull up. So I went ahead and I set my timer for 6 more minutes, Still nobody in line behind me so I pulled back to the food window again. And I asked again what is taking so long with my coffee? I explained to a new girl that walked up to the window that he'd been there a long time at least 12 minutes and my coffee what's wrong with my coffee? She raised her voice pushed the other girl out of the way and began to go off on me about how I had not been at the window for 12 minutes and I had not been through her drive-through for 12 minutes and she was speaking over me super rude very loud the other girls felt intimidated and backed off I don't know who she is except for her name is Katelyn. I parked my car and went in and wanted the store manager, Started talking to another lady at the front Counter and Kaylin walked in put her hands behind her back spread her legs like she was some type of a lieutenant sergeant and said I'll take it from here I am the floor manager there is nobody else here if you don't like it you can call corporate. So when she began shouting at me in front of customers I am not confrontational, I left the building, I went to my car and I'm reaching out to you through your corporate website. read more

It's McDonald's what do you want everybody knows it everybody eats it even if you don't want it. A little disappointed though just found out that iced tea from fast food restaurants are full of propyleneglycol which is a horrible thing to be drinking. I know it's a corporate thing so I can't take it out on just this one store but I just wanted to make a post. read more

If I could give 0 stars, I would....3 rd time in a row ....no hash browns in the bag when got home....this location has absolutely nose dived....and workers want 15$ an hour...wow... read more

First time trying new deluxe crispy chicken and I'm in love!! Better than any other fast food chicken I've had. Also, store super clean and decorated nicely with spring flowers. Put me in a good mood. read more

I would rate this higher if they kept the ice filled in the lobby and cleaned the tables in the play area. We come every other weekend and every time we need tables cleaned in the play area. The play structure could use a good hose down too. Other than that the food is normal McDonalds food and the employees have been fine. Some more helpful than others. read more

McDonald's - Playspace - Burgers Near Me - Brighton, Michigan

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This McD needs more staff. This place is FRANTIC. That is the problem. Manager is busy constantly wiping surface and delivery to curb. Silly way to run any business these days read more

This McDonald's does not take pride in the Hotcakes, on 2 occasions the hotcakes served to me have been lukewarm, dry, and tasted like the person who made them reheated the hotcakes. Do better! read more

Every time I go I deal with either crappy service and good food. Or good service but horrible or messed up food. I went today before fireworks to grab a pop and ice cream and the lady said they couldn't sell ice cream but could shakes? Okay.. ordered a shake. Said regular and basically got yelled at through the drive threw "UM SMALL, MEDIUM, OR LARGE!?" I said medium and ordered my pop.. which they didn't have either? (Coke) and when I just said never mind and went to drive away the manager (I'm assuming the women in black at the pay window) started screaming and waving out of the window like a banshee (goodbye!!! See ya!! Bye! Whatever!!) super unprofessional and honestly I can see why these "children" don't deserve $15 an hour. Not worth your time, money, or health. Sorry McDonald's but you're just helping people kick junk food by hiring rude employees. read more

Alway a painfully slow wait an service. Morning, afternoon or evening, doesn't matter... plan on waiting A LONG TIME!!!

Hor-Horr-Horrible service at night. Didn't answer drive through, so went in (burger fry flurry), waited 20 min, finally spoke to Manager on duty. He was uncaring, low energy, had nothing to say... Mgr Laura: do SOMETHING to improve your service, and take care of the people trying to give you business! read more

Stopped here for quick bite at 8:30 a.m. with my munchkin. Drive-thru was extremely busy, so we opted for sit down. Counter was busy with customers so we used the Kiosk. Our order came out fast, delivered by manager Kim. She even got my diet coke no ice for me (she didn't gave to). Kim was very friendly and conversing with her was like talking to a life long friend. Great service read more

Stopped in after a long flight home to grab a quick bite to eat. Servoce was fast and food was good and hot. I accidentally left my travel back pack there with valuables and no identification. Was pleased to find it turned in and all my stuff still in it when i returned. read more

Soooooo slooooowwwww! Staff is not the friendliest, and when I pay for large fries I expect large fries, not medium fries in a large fry container. Get it together, McDonalds. Should have gone to the McDonalds on Lee Rd. Won't make that mistake again. read more

Worst service ever! The manager would only take cash. After we came back with cash they were suddenly taking debit again? I believe the manager was siphoning money. She abruptly told us to leave. Horrible service do not come here! read more

This restaurant in Brighton for a McDonald's fast food during the day only is the best fastest fast food you will find in the state. Saturday and Sunday you roll the dice with service speed. But during the week hands down for lunch it is the fastest most efficient fast food restaurant I have ever been to. read more

Yet again another McDonalds that can't make the simplest order. Order a quarter pounder meal chicken nuggets. Wrong stuff on the burger, fries far from fresh and no dipping sauce that I ordered. Then when calling the store no one answers the phone. A pathetic example of customer service. read more

I come to this location many mornings however the last 2 weeks they have been out of toilet paper in every stall, everyday. I have asked twice for toilet paper and they tell me they are out. How can a place of business be out of toilet paper. Can the manger not run across the street to Costco and buy some until the truck delivers it. 101 customer service people!!! I will go up the road to the Whitmore Lake location from now on read more

I know this is McDonald's, but I have never been to a more disgusting fast food place and that says a lot because in America our fast food chains are pretty sketchy as is. This place is filthy, not one clean table to eat. Staff is slow and you will wait on food for at least 30 minutes inside, I guess they forgot the meaning of FAST in a FAST FOOD RESTAURANT. The staff is rude and they have no manners and they aren't accommodating. Do not come to this McDonald's if you can go to the Howell location, WAY BETTER!! #BrightonLocationsSuck read more

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