These people fought for $20 an hour and they STILL can't get a freaking order correct!!!! If you are going to fight for more money then at the very least get a goddamn order correct!!! How do you freaking miss not 1, not 2, but 3 freaking burgers?!!!!! You guys do NOT deserve $20 an hour!!!! Just over paid and lost 3 burgers!!!!! NEVER again with this location!!!! read more

The switch to kiosks has made everyone unhappy, from customers to the staff. Customer service is atrocious, and the staff has openly encouraged customers to let the new owner know just how bad things have become since the switch. Mcdonalds used to be a place with smiling faces. Definitely not this one anymore. read more

I I use the drive-through to order a Big Mac meal I got to my job And open my little box and this is what I found. What the hell!!! If you're in the area, use the jack in the box across the street! read more

McDonald's - I went in the drive-trough I ordered a combo Big Mac Meal I got to my job and when they open my hamburger box, this is what I found!! - Fast Food Near Me - Calabasas, California

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Do yourself a favor and find some leftovers in the trash outside of Albertsons. Besides the horrible customer service and severe hygiene issues, this Mcdonald's is horrible. Constantly forget items, cold and gross food. Major disappointment read more

Service was horrible the male employee had told me to order on the machine I did after that it sent me to pay at the counter employee just ignored me standing there and proceeded to help someone else then when he got to me he said my order wasn't there and was giving me attitude waste of my time I just left and didn't get any food. Needs better customer service and workers that actually know what to do . read more

I received a warm greeting and the food and coffee were fresh and hot! It hit the spot. Though I did carry out, the environment was clean.

First, they took my order wrong. Instead of chicken buttermilk sandwich which is #4, they gave me 4 chicken tenders. T We waited for sandwich to come out in the parking lot for a good 10 min, there were hardly customers there due to corona virus scare. We were shocked to see bottom part of my sandwich looked like this when we got home after all that waiting. read more

McDonald's - This was the bottom part of my chicken sandwich. How can they give out food like this? - Fast Food Near Me - Calabasas, California

The fact that I'm taking the time to write a review of McDonald's tells you how bad my experience was. One of the rudest employees I've ever seen. I read you loud and clear- you hate your job and you hate every customer that walks in. I do not recommend encountering this individual or eating at this location. read more

Service non-existent, cleanliness bad, the impersonal part of ordering from a screen...trash. Oh, and the bun that goes in the center, was placed on the bottom, not the center. Bad, bad experience. Ownership/management needs to talk to this "team" asap. read more

Workers rude for no reason. Orded a kids meal, she chose a toy and instead got a peice of paper. I asked lady at the front to please get what I ordered.The lady at the front told me she'll go check and took one step to the left then walked right back and said they don't have anything else, disappointed in customer service no need to be rude. Horrible experience horrible location DONT come here unless you want rude workers talking at you with attitude for no reason. read more

They would not give me my 75 ranch no matter what I would order. The food was okay, but I need 75 ranch to perfect the meal. The ambiance of the restaurant was cold and stiff. I would've felt better being in a cup of ranch. I am so incredibly disappointed in the workers for not giving me my order. I want my 75 ranch. Give me my 75 ranch. read more

You always hope McDonald's will at least be consistent. Lukewarm, soggy and salty and of course, no ketchup. Go somewhere else!!!!

Food is what it is. But please take the time to clean the trays. If the trays aren't clean, which is what your present to your customers... one can only imagine what else isn't cleaned. Mine had old ketchup smeared into the edges. Certainly from days prior. read more

McDonald's - Smeared ketchup from yesterday - Fast Food Near Me - Calabasas, California

This McDonalds was genuinely horrible. The customer service was outrageously rude and non helpful in any way. The forgot stuff and refused to give us the rest of our order even tho it's on the receipt. They continuously rolled their eyes and made us feel uncomfortable. Food was also stale and food had no flavor. Plus it was cold. Overall a horrible experience and that's saying something for a McDonalds. If I could I'd give it ZERO stars. read more

Horrible service I ordered on the app combo Big Mac with tomato and received it without and when I asked for it I encounter bad attitude and blame that I'm lying so I was told Very bad service Mng did nothing and I had to wait for while to get my big mac McDonald's are not the kind of business that care anymore about his customers since you can encounter this in many of McDonald's restaurants that don't want to give you mayonnaise or charge and most of the time your order is wrong , cold food and most of the time really bad attitude. I stop buying there and I hope you all will too . This corporation needs to start giving a damn about us the customers . read more

We walked in about 4pm and no one inside the restaurant. The 10pcs niuggest and fries are the worst I have ever eaten, barely edible. I am not a fan of Mcdonald's and it just make me not want to come at all. read more

I just do not understand this place. You always have to check your food at this locations whether it's then putting the WRONG cheese on your sausage & egg mcmuffin, or NOT putting sausage in your Hotcakes with Sausage order. I usually check my food, but thought this order was so simple...no way they could get it wrong. Got all the way back to my office and low and behold...missing a sausage patty. It's terrible. read more

McDonald's - No sausage in my Hotcakes With Sausage order. - Fast Food Near Me - Calabasas, California

Drove thru for a bacon Mc Double and a spicy McChicken. When I got my receipt, I was charged for two cheeseburgers as well when I notified the gentleman working the register in the drive-through, he got Leticia who refunded me $5.50 change which was short of the total for the two cheese burgers without tax and other chargers added. When I mentioned it to her, she huffed and told me to pull forward to the next window, which I did. Kenya, I'm guessing is more of a supervisor than Leticia, came to the window and explained what she did was incorrect and for it to be done properly, we would need to refund the total amount and then recharge me for my items which I was happy to do. I gave Kenya my credit card and she went to the front registers in the restaurant to do the transaction. In the meantime, Leticia came back up to me in the window and asked me to pull forward while I wait for my food, which mind you was sitting right next to the window that Kenya had brought when she had to discuss the refund and what was needed. When I told Leticia I was not going to pull forward and wait for my card she walked off in a huff and continued to give me rude looks. At that point, Leticia said something I didn't hear and Kenya again Kenya had to tell her she still had my credit card and was finishing the transaction appropriately since she (Leticia) had messed it up in the first place and caused the whole situation to begin.. Sigh.. My punishment for going to McDonald's.. Glad they were unsuccessful of stealing from me! read more

used to have the best service. ordered a togo order. waited outside for 20 minutes. i went inside. they had a bus of people ordering and the lady told me i'd just have to wait. i asked her to please cancel our order because my daughter would be late to her softball tournament. she told me that i'd have to do it. McDonalds just lost a very loyal customer. If you can't handle an online order, then let customers know. read more

Worst worst worst service ever !! They should fire the manager seriously I bought some fries n she just tossed them fries in the bag . She's got attitude, unprofessional terrible service And at the end she just threw my bag on the counter like I was a dog or something Seriously don't come here it's the worst Mc Donald's location I've ever been to. read more

McDonald's - Worst service ever - Fast Food Near Me - Calabasas, California

Everyone complains about services and cleanliness omg then cook at home , to be honest i love Mcdonalds all the restaurants are the best u want good services dont be rude people wont be rude if ur not ok also and every place theres no work everywhere u go , they have shortage of people working and there doing like 5 things at the same time think before complaining. read more

I never thought I'd give a review for a McDonald's , but the people here are so rude. Literally pulled the fries with no salt spiel like I've ALWAYS done just like everyone else does who wants to add salt afterwards and when we get to the window she said "we don't give people salt when they say no salt" but said it so petty and so angry like they were butthurt over it , then gave us one packet of salt all while her and the employees were sitting at the window staring at us. So not that serious and that sucks that they hate their lives so much that they wanna be salty and keep all the salt for themselves BAD SERVICE SMH will always eat McDonald's but not from this location with the weirdest fools UPDATE : just bit into my sausage McMuffin and it had pickles in it We went back and ordered a new one and they said hold on the egg is cooking when I DONT WANT AN EGG Bunch of clowns Gave us an apple pie which probably was spit in So overall they don't give salt and put pickles in their breakfast sandwiches read more

Ive been going here for years but these last few months the workers have been so rude everytime I go. They mess up my order almost everytime even just now after I paid they only gave my half my order. This place sucks all it needs is new management and better workers then it would be good again. read more

My order: 2 double cheeseburgers with NO pickles 1 regular cheeseburger 2 happy meal plain cheeseburgers What I received: 2 double cheeseburgers with EXTRA pickles 1 regular cheeseburger with NO pickles 2 happy meal plain cheeseburgers with onions Thank you McDonalds for my laugh of the day. August 31st. 11:53am. KS #13. Order 63 read more

Sadly live a few blocks from this McDonald's but have decided to frequent the one in Agoura from now on. Every single visit they have messed up my order! I have never encountered such rude disrespectful employees. How are you guys still in business? If you hate your job, then find another! You are in the food industry- it is your job to get the orders right and to provide good customer service. read more

this was the worst mcdonald's i have ever been to in my life. the workers were absolutely rude. they were giving us attitude not giving us the food that we bought that they forgot to add. i didn't get my extra fry or my toy for my meal. they weren't responding to customers quickly one fucking bit when you go to the counter, they neglect you unless you say excuse me loudly. i would much appreciate you getting these workers fired please. i would rather go eat at burger king. 0/10 mcdonald's experience i will not be going here again. read more

All tables were dirty, with many having old to go paper bags. Had to throw away the trash myself and grab a wet cleaning rag that was left on the trashcan to wipe down the table myself. Other customers, especially those with kids, did it as well read more

The drive-thru is the BEST on the morning shift...fast, efficient, friendly. The drive-thru is THE WORST in the afternoon and evening...go to the McD at Kanan or Mulhulland at these times... Slow, rude, mix orders up...I was 2nd car in a 3 car line and was "parked" for 12 minutes as they "gave away" my order to the guy behind me and hsd to remake it. And they demand $15 per hour...2 stars only due to morning crew. If I didnt stop by occasionally in the AM, it would be 0 stars. (Statements made as a composite of 3 checkins and a number of visits "pre-Yelp.") read more

This was a very nice McDonald's. We used the touch screen to order & pay. Food was fresh, hot & tasty. Good job. Not much more to say.... read more

Came to this location 3 different times and all 3 times they got my order wrong.. i rate a negative 10 on their service

10:20pm 3/28/2021 Woman working in the drive thru at this time should be fired on the spot. I ordered some food for my kids including an ice cream cone for my daughter at home. She hands me the ice cream cone, then makes us wait about 10 minutes for the rest of the order, by which point the ice cream cone is melting all over the place and I'm holding it out the window so it doesn't ruin my car interior. When she finally comes back with the rest of the food, I ask for a fresh ice cream cone because it's melted since it took so long for the rest of the food, and this genius says, "you're supposed to start eating it when I give it to you.". Like it never even occurred to her that the ice cream cone wasn't for anyone who happened to be in the car. I explained it was for someone at home, and she sighed and rolled her eyes, and huffed and puffed, then came back with an ice cream cone that was half the size. I will never return to this location, and I live down the street. Nice move, genius. read more

Lady working the call box was irritating me with the attitude. I worked in customer service, I know people are jerks, but this lady was the literal stereotype of the "does that complete your order" tiktok vids. Lady, don't rush me. Or I'll come back and make you explain to me every single item on the menu in the drive thru. All I'm saying is I get people are rude, but I'm wasn't until y'all getting irritated when I try to continue my order. You know, for the other people who want to eat too in my car, and also for being petty with the sauces. You guys are playing, don't give me that dirty look, other lady, when it's blatantly clear you giving my friend 3 honey mustards and forgetting mine. Now with a one star, I'd usually say "I'll never return again blah blah blah". I know it'll piss you off more if I just keep coming and ordering bigger orders and asking for like 6 sauces each. So see you next time! :D EDIT: I read through the the reviews and it seems like you all just hate your jobs. Here's a thought, why not quit? You obviously either hate your jobs, or enjoy purposely messing up peoples orders. I'm sure you could find a happier place to work, so you don't get sh!t on by Yelp anymore. Btw I don't think ya'll meant to but I got extra fries so thanks? read more

Went on a Friday. Got there at 11:50. They told me it was closed. McDonalds hours online are till 1pm. Very rude telling me it's closed. Did not pick up their phone when I was calling prior. read more

Being as there are no late night dining options in the area, this was our last resort. Open 24 hours, but the doors were locked at 11 pm, so I guess drive thru only. After placing our order at the window, waiting 10 minutes and no one showed up so we left without food, also since 2016 no more dollar menu, BOO! read more

No chocolate shakes! During a week of 100+ degree temperatures! Though honestly, this McD's is pretty known for being a let down in general. See my other review for details. read more

I used to go to McDonald's a lot for their one dollar coffee. I would often end up buying more but it was the one dollar coffee that got me to go in there in the first place. Now McDonald's thinks they have a two dollar and 50 Cent cuppa coffee. They will no longer be selling me coffee or the other items I used to buy along with it. Actually I thank them because I'm tired of eating fried hamburgers, fried chicken and french fries. So that's a big McBye-bye read more

pretty much like all mc D's exept this location tries to screw you in the drive thru !! when you order a mc muffin meal... which comes with a small coffee, they always charge you for a Med. coffee that you did not order.... they obviously train their employees to do this for obvious reasons. If I wanted a Med. coffee, I would order one. its a scam !! Yea.. Im lovin this..... NOT !! read more

Food just like any other McDonalds the service is terrible! Always short and the workers have such a bad temper. It happens all the time.

Disrespectful and gross service in the evening. I will leave it at that and already sent complaint to McDonalds.

They always have been and the drive through is still the slowest fast food drive through ever. It never changes . How isnthisnfast food when I spend 20 min in the line . I can get a burger faster sitting down at islands. Update... order was wrong and different than recipt and girl at second widow was not nice. read more