I came in to use the restroom and I was gonna order a drink and fries but when I walked in to the bathroom it we discussing oh my !!!! Some one went in and threw paper all over and did number 2 and left the paper all gross in the waste baskets and the other stall it was with some ashes on them or something that looked like ashes I didn't want to find out also it smelled horrible !!! I used the bathroom quick and didn't order a thing I just couldn't imagine wanting to have a quick drink or anything I don't know if it's the customers or if the staff is lazy . Well anyway won't be going in there again read more

Beatrice manager at this Mcdonalds was so kind didn't give me any problem when they made a mistake taking my order. She was awesome. Thanks again. read more

This location constantly runs out of items, constantly asks you to wait for long periods of time for items that other customers behind you most likely received and their McCafe machines are down like 90% of the time. If you want food actually fast or you want them to have what you want then go to another McDonalds. read more

Slowest location ever. Everytime I come here it always takes forever whether it's the drive-through or not.

this is the most over priced mcdonald's i have ever been to in my entire life. the mcdonald's in vegas and the airports are cheaper. and it was disgusting. the workers are rude and so is the manager. never coming here again. read more

For some reason I love McDonald's hot chocolate but once I when to this location it ruined it for me it honestly taste like worm milk it's horrible the white oak and roscoe location is better I wish I could give them a zero rating read more

Night crew is trash. I've been here on numerous occasions as it's on the way home from work and I literally spend over 30 minutes in the drive-thru. There is absolutely no reason for it to take this long. The one star is generous. read more

Horrible customer service experience ever. Asked the person in drive through question about their breads. He kept getting annoyed. So we pulled up to the front door to pay. He got the money rudely. Super rude and just ignored the fact that I wanted to see what other bread they had... Went to get his manager because I asked to tell me a bread that looks like pieta bread. Had to go in to get my coffee I hear him telling his other coworkers that I asked for pieta and totally laughing at me. Asked the kid standing in front of me for that guys name. He said " I'm not allowed to give that information". I'm a manager myself, if a customer wats a workers name they have to receive. Finally called the manager up and he gave me the kids name. Making fun of customers because they never eat at MC Donald's not okay..... actions need to be taken with " Dylan ". Customer service is key. And if you can't satisfy a patient you should not be working. read more

Johnathan is doing a great job. He treated me like a king and was so nice. I just had to Yelp him.

So the spicy mcchicken meal always comes with two spicy mcchickens. Today I only got one in my bag. Would one of the employees here explain why they can't count? In return, I will explain why they don't deserve $15/hr. read more

Horrible waiting time plus they don't accept McDonald's coupons because they are "privately owned" -___- they should have a sign then...so I don' t waste my time waiting in line just to get rejected lol ): read more

Most McDonalds are about the same. The reason todays experience was so nice was the person working the drive thru spoke perfect english. This made the experience stick out as a positive one, Having said that I would like to see McDonalds work on healthier choices. Todays choice was a egg mcmuffin. and coffee no hash brown. read more

Very long wait on drive thru always, slow slow look if you want fast service don't come to this McDonalds its always packed and the service is very very very slow. read more

This place is horrible! I waited in the drive thru line for 15+ minutes and they didn't even get my order correct! There was trash ALL over the floor that could be seen from the pickup window and the manager was extremely frazzled... I'm not sure how this place is still in business. Don't waste your time here!! read more

Service is always slow and the orders are always wrong..... Never seem to get it right. Worst customer service ever... It's the closest to my house so I keep going hoping that it's will get better, but it just seems to get worse as the staff changes and more young kids start working. read more

The 2nd best McDonalds I've been to EVER in my life I don't know what it was but the service was super fast. The employees were excellent and the place was so clean you could put ketchup on the floor and use a French fry to dip it and eat it! They didn't screw up on the order (the other McDonalds usually always mess it up) but not this one. This McDonalds is def top 5 McDonalds I have ever been to. And I'm from Michigan. The only reason it's not a five star is because of an employee smoking cigarettes immediately outside of the McDonalds building and that was just a bad look. It didn't reflect the good service of the employees on the inside. read more

Bought a Medium Caramel Iced Coffee. So tasteless!!! Tasted like water!! It's so disgusting! I hate it. I've been to other McDonald's and always get the same drink and it always turns out good. But this one that I bought here, ew. I hate it so much. read more

This McDonald's is the worst .food service to slow food taste like old leftovers they need better service wait is to long .

This MacDonald store is located at De Soto and Vanowen in the city of Canoga Park, CA. On 11/22/18 I was there and ordered an egg McMuffin and a breakfast platter. They forgot the ham in the McMuffin and the sausage in the platter. When I confronted the manager she was extremely rude and with a horrible attitude, she slapped the meats in a bag and without an apology or saying we are sorry. Boy does she need more training. If I could I would rate this store a big fat 0. Never will I go there again. Who ever the hell trained her should be trained themself. read more

Next time I will drive a bit further and avoid this McD's at all costs. A few days ago I drove thru to get food, the girl on the speaker was way slow and repeated order wrong, so we went thru the order again... Pay for order and I realize she forgot to put a large fry on, so I order it. Well, I should've had 3 large fry and I ended up with 1! Tonight I drove by and got a snack for the fam, I'm waiting in drive thru behind a car at kiosk 1, I'm in front of kiosk 2, but it's dark. Car pulls forward, I pull forward - the worker takes an order from the car in back of me now at kiosk 2 which is dark, he tells the lady to move forward and she's like I can't there's a car in front. So I just drive up to window one and the worker is asking me what happened, I'm like how would I know? I explain and he was slow to get the point - then he says he don't want no problems. :-/ So I go to window 2 the lady tried to hand me the wrong order, the manager is wandering around then he comes to give me my order. I said what the heck happened, he said I don't know have a good night. I said sir I was here a few days ago and had issues during this shift and now this tonight. He kisses me off and says sorry about that have a a nice night. Food was nasty and cold fries. This location needs help. And judging from all the reviews I just read it has for a while. read more

The best...they should keep the social hour a little longer and it also is very refreshing. Drive thru is always slow and very busy at least 20 min wait and their always missing something. The ice coffees are horrible. read more

slow service one person on the register. AVOID if you can, go across the street to Jack in tbe box.

Fool me once, shame on you, fool me twice, shame on me... NEVER again will I visit this location... Went through the Drive Thru 2 nights ago (Sunday, 9/6/2015), and 2 large fries were each HALF full... this has happened repeatedly, and I have called them out on it, but they never fix it... unfortunately I failed to check the bag until I got home, so that just made me more annoyed... . Previous visits for Breakfast, (walking in) have taken 15 minutes, when it should take less than 5... read more

I'm pretty sure we're all used to our orders being incorrect at places like this but this experience I had was a little different. I was in the drive through and right as I was finishing ordering the lady asked me if I wanted ranch. I said sure 2 should be fine and I went home to see no ranch in the bag. I mean why offer Yanoe? I didn't really care too much im used to things like this I just thought it was funny how they offered and still didn't do it. Anyway mc chickens always hit the spot therefor 3 stars read more

Visited the drive thru for fast dinner after long day at work. I ordered a Big Mac combo. I was stuck in the drive thru for 20 minutes with other cars. Not sure what's the deal with this place with taking this long. read more

I went in a couple of mins ago , great service damion got my order correct. & was quick to handed out. Thank you for the cookies damion, I'll definitely go back to this McDonald's! read more

I've never in my entire life had to sit for over fifteen minutes a drive thru after 10 pm. Then, not only did they not give me the diet Dr Pepper I ordered, they have me diet coke and not coke zero. Bullshit. read more

Cashier , I think his name was Jahed or something like that , rolled his eyes when we took to long to count our change read more

McDonald's - Brought a mcdouble and this little tiny pickle was on it , like what is this ? - Fast Food Near Me - Canoga Park, California

See all

This must be the worst location!! Drive thru people are unorganized. I paid for the food I ordered and the girl at the window says I need to wait on the #4 mobile spot until they complete my order. I wait and notice a lady employee come out with a bag and gives it to a car that was behind me and they drive off. 30 min later I go into the McDonalds and tell the lady at the counter that I have been waiting for my order over 30 min now!! I tell her I went thru the drive thru and you told me to wait. She gives my receipt to another employee and shes like oh we did this one already. I'm like yeah you gave it to a different car!!! This is so annoying!! They have no way of tracking the driver thru orders!!?? Really!! No sorry, no apology for their mistake. They just said ok well we need to re-do the order! Yeah you think idiots!! Worst worst worst location!! Incompete and unorganized. The people inside looked like chickens with their heads cut off. read more

NEVER gets my order right and than I have to argue about it because they don't want to give me what I paid for having the receipt in my hand. I seriously hate this McDonald's. They hardly put mayo on the mcchickens. It never fails. I won't be returning to this one. read more

I cannot believe the McDonald's corporation allows a franchise to operate this way. On multiple occasions, I have received wilted lettuce in my salads although the expiration date on the bottom of the bowl had still not been reached. I can only imagine how soggy this salad will be tomorrow on the day it expires. Also on multiple occasions, they had trouble getting the order to me. That is, I watch it get prepared but then no one bothers to hand it to me. Today I had to ask for it. And they were out of nuts for the sundae. But I suspect no one wanted to take the time to look for more in the back. The manager was standing right there and he offered no assistance. It seems that they all suffer from "it's not my job" mentality. read more

This McDonalds is dope!! Good people good manager's.... It's always our own people putting complaints shame on you..

this place is horrible! today i ordered a sausage egg mcmuffin through the drive thru but they gave me two burritos instead. I had to drive back from school to say they got the wrong order and it turns out the manager messed up! then, an older lady came in with the same problem and the manager told someone else to handle the situation. If you're going to mess up and can't handle your stress, then why even be the manager? and it's not the first time it's happened. this location lost another customer. read more

The service here is so baaad . I came on a friday night to get a mcrib , i ordered a meal and guy gave a dry one . Like literally with no bbq sauce . Not coming back here . Try to go somewhere read more

Don't know why this location is so bad, but don't know why you wouldn't post a sign when you don't have half the freaking menu available. Customer service needs a COMPLETE overhaul... and after taking our sandwich order, saying "we don't have any sodas, frappes or milkshakes, is that OK?" IS NOT OK. #IllDriveAnotherTwoBlocks. #FastFoodFail read more

Tonight was my worst experience of any drive thru McDonald's ever! I was asked to pull forward and my food would be brought out to me. I waited for more than 10 minutes and the food was never brought out. I pulled back around and talked to the manager and she had the nerve to tell me that it was because they were waiting for the fries. You mean to tell me that all the cars that left behind me (in the span of more than 10 minutes) didnt have any fries with their order? Puh-lease! Then the manager tried to give me coupons for free food. Like I'm ever going back here again! Then to top it off, they didn't even have my order right! Never again! read more

This is the worst McDonalds in the chain. I can never get my food on time. I was the only one in the drive thru at 5:05 I ordered the Egg White and Turkey Sausage sandwich which I know takes longer than the usual 5 minutes to fix. But after 15 minutes of waiting where they told me to wait no one had come to bring my food. So I thought they forgot. I went in and ask where is my food. They handed me a bag and knew I was upset because I told them I have been out there for 15 minutes. Then sarcastically said "Have a nice day". I said nothing then went to my car and look in the bag and they forgot to give me my hash brown. Now I am very upset and go back in and get two because of my inconvenience. Then again sarcastically 'Have a nice day", I get to work get my food and no utensils. I am so thru with that McDonalds. They do this all the time. Every other Mcdonalds I order this from it is there in 5 minutes. Even when I order Ubereats from the one on Erwin the whole thing takes no more than 25minutes to my door. I am complaining to the company about this. read more

Always gets your order wrong or forget something you ordered like every single time. Gone there like 20x I have ordered sausage with pancakes with coffee. They forgot the sausage shit you not 10x I finally one day tell them don't forget the sausage and they forget the milk for my coffee and the syrup read more

This place is the closest to where I work so I will occasionally stop for a quick burger. Consistently, without fail, my order will take 10 minutes or longer, the order will be wrong, or they will full on forget about it. They always seem to have more than enough staff so it seems their system is failing. It may be a literal case of too many cooks in the kitchen. Or needing a revamping of their process. There's a lot of people running around back there and only one or two really seem to be doing anything. Everyone else just seems to be causing chaos and disorder. read more

By far the worst McDonald's I've ever patronized. I've only been to this particular McDonalds three times; understanding that things are not always perfect, I've returned because it is nearest my home. They just seem to get worse with each visit. They are slow and unorganized. Service is a part of my business so I understand that you can't please everyone all the time but they are the worst. Someone needs to step in and give them some additional training! read more