If I could give zero stars, I've given this location more than one chance and things just never get…read morebetter. Employees don't care You'll wait forever for your food - drive thru or walk in Even if it's not busy you'll wait..and wait...and wait. Burger King should just close this location.

If I could give it zero stars, I would... This place is worse than ghetto. I walked in and sat…read morethere and stared at people for over ten minutes.And nobody acknowledged that I was even there to place an order... Finally, the guy from the back who's cooking, said.Hey, if somebody taking your order yet? I said this place is a joke and I walked out. Stay away ... order somewhere else

I am writing to formally report an unacceptable experience I had today at the Captain D's location…read moreon Merchant Drive. Earlier today, I purchased a meal that included a cheesecake. After leaving the restaurant and returning home, I noticed that the cheesecake I was given was spoiled. Due to the obvious food safety concern, I immediately drove back to the restaurant to request a refund. Upon returning, I spoke with an employee named Louis. He informed me that refund requests "expire" after 45 minutes, despite the fact that the issue involved spoiled merchandise that I could not have reasonably discovered until opening the item at home. He stated that his general manager, "Jay," was not available and could not be contacted, and he did not know his full name. I was told the manager would return in the morning. I explained that I would be on a flight in the morning and would not be able to return, at which point I was told there was "nothing that could be done." I did not request a replacement cheesecake, as the original item I was given was spoiled and raised concerns about food handling. Ultimately, the restaurant kept the merchandise, and I left with nothing. In addition to the refusal to resolve the issue, Louis's demeanor was condescending and dismissive, and the level of customer service I received was extremely disappointing. This situation is concerning not only because of the customer service failure, but because expired food should never be served, and refund policies should not override basic food safety and fairness. I am requesting a refund for the spoiled cheesecake and a review of the customer service practices at this location. I would appreciate a follow-up regarding how this matter will be addressed. Louise keep the cheesecake and I left with nothing.

I put a DoorDash order in and they fucking stole some of my food like the one thing I wanted the…read morecrabcakes

Been coming out to Marietta lately and stopped by here a few times to grab some chicken or on this…read morelady this trip a couple of burgers. I always read. This is Jack in the box for some reason not understanding that this was Jack's country kitchen. Seems to be the chicken is the most popular thing here which is pretty crunchy and hot when you get it fresh and has great flavor. I've had the two piece chicken and the two hamburgers for five bucks sandwich, pleased with the product The wait t here is pretty long, but a good staff and they work hard. From the inside the kitchen looks pretty crowded so in the drive-through gets full on Sunday and the line grows inside. You can wait 20 to 30 minutes but at the end of the day is worth it. Certainly satisfies my craving for the day.!!

Went to Jacks today and what a mess. Lots of workers (to many Chiefs, not enough Indians). People…read morewaiting on food, a number of people waiting to order and customs coming back in from the drive through because their order was wrong. Took me 10 minutes in line to order our food. My wife's order was wrong and my chicken sandwich had nothing but 2 pickles. We want be going back! PS GET IT TOGETHER

The worst service and bad attitude coupled with the food being subpar makes me wonder how on earth…read morethis place stays in business. The owner/management should be ashamed. DO NOT GO TO THIS PLACE! IT IS HORRIBLE.

Horrible! Can't get an order right. dont go to this location…read more Went thru drive-thru 25 minutes from my house... they Got the order wrong and didn't know until I got home. The would have fixed the issue if I would drive back to pick up... 50 minutes round trip. Just go elsewhere!

This establishment never fails to disappoint. The krystals were (as usual) ice cold. We ordered…read moreno pickles, no onions, and guess what, THEY DIDNT LISTEN to our order. They just heard 12 krystals. There were a ton of onions, (which I'm allergic to!) and pickles! The meat isn't real beef burgers. This krystal has been needing to shut down for years! It's dirty, clueless to the orders they get, and the associates simply don't listen. Please, SHUT THIS PLACE DOWN before you poison someone!!!!!

Like another reviewer said, MAJOR ATTITUDE at the drive through. Asked for a meal advertised…read moreonline, was told it's not in the system yet. Then why is it advertised?Then despite speaking clearly and succinctly, was yelled at by the rude man taking my order that he "can't understand me". Needless to say I drove off. NEVER going back and if you're smart you'll stay far away as well. Would give zero stars if I could.

Very bad service if you're ordering through their app. They will pull you to the side and you'll…read morehave to wait until drive-thru lane is empty even if you order ahead of time. They gave me my drinks without straws.. The food is alright, but waiting 20 over the estimated time and having to drink off the soft cup is not it.. avoid this location!!!

Terrible service. I specifically asked for extra ranch and they have me none. They were fairly rude…read moreon the speaker. Will NOT eat here again.

I had the sizzling steak and chicken fajitas, and all the trimmings! Along with a couple of…read moreModelos. Very good and tasty!

Ww just placed an order to go for three of their Arroz Texano. Steak, chicken and shrimp with rice…read moreand covered in cheese dip. Its really good! However, when we got home to eat, and opened the containers the carryout containers are not even half full! We just spent $65 and we're still hungry! The attached pic is of the container with the most food! I called and spoke to the manager and they are going to give us a small credit the next time we order. Next time??? We have given multiple chances to thus restaurant over the last few years, and they continue to disappoint. Go to the location in Hiram, another Mexican restaurant or to taco bell if you want to get what you pay for.

Watery peach shake. No flavor. Will definitely never get it again. Burger was okay. I would say…read morethis place seems overrated and overpriced. Plenty of other good places to get better quality food and pay the same price. Staff was super nice though.

Still one of my favorite guilty pleasure burger spots. The customization of your own burger is…read moregreat. The staff is usually friendly and attentive. Custard is great.