mhmmmm goddamn so goooood, didnt mess up my order at all, and yeah that park their, so big someone can get lost ij their. great mcdonalds would recommend 10/1 read more

BY FAR THE WORST SERVICE I HAVE EVER EXPERIENCED! that little prick Jacob that talks down to people as you are ordering needs to go! I personally am a manager and could NOT believe the way I was being talked to! I have never yelped before and went out of my way just to make a complaint about this one place! The food was cold and he over charged me! I will never and I mean never come back to this horrible place!! read more

They would not accept my APPLE PAY. Then wanted to charge me 11 cents for a ketchup packet!

Ummmmm first of all you guys need your employees to work on their attitude. McDonald's has the worst reputation when it comes to their employees. I never come here but I brought my nieces and I can't believe I got that attitude from the cashier. I remember trying to work here when I was a teen, the interview seems pretty legit like they're looking for professionals with good personality, but I was wrong obviously! read more

This place is the worst! Their ice cream machine is always broken. They then started to say it shuts off with a timer, then they said they shut it down at 9. They are all confused, horribly managed, and it is a train wreck. Do not go here. Complain to corporate about this piece of crap franchise. read more

I think I would receive better customer service from a rock sitting on their counter. The staff was completely out of sync. Their ability to place a sense of urgency or some kind of order to what they are doing was completely lacking. The girl who took my order walked away to refill the ice-cream dispenser. She stood there chatting with another employee while filling the machine completely oblivious to the fact that my food was up or that she had overflowed the machine and was spewing the mixture out onto the stack of trays for dine-in service. When she noticed what she was doing she was courteous enough to throw out an F-Bomb to the manager on duty in a most casual fashion, "Ohhh F*** my bad". My food sat ready to be handed to me while they all stood there gawking at her stupidity. When I finally received my food they had omitted part of my order. They have ants and bugs crawling all over their drink station. Not to mention my food was COLD! I will never eat here again. read more

BY FAR, the WORST McDonald's I have ever been to. Period. I cannot believe a place like this is allowed to exist. Wow...just wow! I lived in Dana Point for 3 years and within a mile for 18. I have been to this McD's plenty of times over the years. It is honestly so bad that I felt I needed to warn people. The food is cold and undercooked every time, definitely a health safety concern. The staff is the worst part of this place. They are the dumbest of the dumb. I went to this place 3 times in one week once since it is literally next door to my gfs house and they messed up my order every time, significantly. The staff was rude and high on drugs. They also took $5 of my change once and refused to give it back until I fought with the manager. Several times they have left out over half of my order. They always screw it up, regardless, every time. There are also often homeless people and tweakers begging in the drivethru, however i feel that is to be expected at most mcds. Anyways, the managers are incompetent as well as the staff (who mostly don't speak english), the food is not only awful but a safety concern, the surroundings are grungy and dirty, and almost every night they "shut down their system" for most of the night and only accept cash. They are also very rude and unprofessional and unethical. They tried to take $5 change when i gave them a $20 bill to pay for a $10 order. Idiots...absolute idiots. It would have been one thing if they politely gave me the money they owed me back, however, they got angry and tried to keep my money. The guy who "accidentally took my money" seemed like he was being sneaky and trying to lowball me on my change. He was unapologetic and generally a major douche. All in all, I would say just avoid this one. If you must get McD's, there is a pretty decent one in San Juan Capistrano, 2 exits away on Ortega, or one in San Clemente off Pico which is also pretty good. DO NOT go to this one. You will regret it and they don't deserve customers. This place needs to be shut down, I have alreadyproceeded to file a complaint with the BBB and am trying to file one with the Health Regulation board. Let's get rid of this garbage dump of a McD's! Lack of respect for customers who keep your business going will eventually lead to a loss of business. Get your shit together PCH McDonalds or get off our coast! read more

Save your money , don't eat at Mc Donald's on coast Hwy they never change the oil every thing taste rancid , wonder why their stocks are falling and to give them one star is pushing it !!!!!!' read more

Got to be the worst McDonald's in the country! Did not honor the current ad on TV for $2.50 Double Combo --- always lousy drive thru service read more

I have been to this particular location about 3 times and always the service is horrible. Tuesday, July 28th around 3 pm, I went through the drive thru. I CLEARLY stated that I wanted 2 Chocolate Chip Frappes. She mumbled something back at me. I asked her to repeat it. She said "2 of them?" I said yes. Then I think she mumbled the price, not sure. I pulled up to the window to pay, and she repeats my order as 2 chocolate dipped cones. No, I said that was 2 chocolate chip frappes. When I went up to the pick up window, there were 3 employees, all standing there, with smirks on their faces and that sarcastic smiling, almost shaking their heads as if I had caused the problem and I was an idiot. He gave me my order and I asked for napkins, and he handed them to me with that same smirk on his face. Believe me, I wanted to reach through the window and slap that look right off his face. And they actually think they deserve $15 an hour???? Ah, that entitlement mentality.... read more

this place is bad. they didn't get our order right even though they repeated it and it was on the screen. i ordered a pumpkin spice latte and we asked if i could get it cold and the order lady said yes. so funny that when i got my latte it was hot and they couldn't make it cold. whatever i won't be back. read more

on our way home from corona, we were trying to find a place to eat for breakfast and we came upon a mcdonalds. the people that worked there were helpful and really fast for getting food out. i would recommend for how fast they get the food out to you. that's why they call it a fast food restaurant aha. i give them props read more

I hardly ever eat fast food. I haven't even opened the bag. This isn't about food. The reason for this review is to whole heartedly thank the shift supervisor for looking out for me. You gave me a discount when you didn't have to for what I do for a living. Thank you man. That made my day. That's all. read more

Had only one drive up line open instead of two. Line long and slow. Very slow. Did not have food item and I waited out of line for awhile. Still nothing. I left. Staff was sorry about wait and polite. Needless to say this is a management issue. Perhaps cutting staff to make mo money at the expense of my time ? Would expect better in city full of 1 percenters. Guess it's time for robots. read more

First impressions are always strongest. From the beginning of my stop in to the local McD's it was looking grim! Before ordering I stopped into the restroom stall to find the floor littered with toilet paper and ass gaskets (seat covers). From the depth of paper I have to assume it had been at least half a day since anyone had made any effort to clean up. I don't know about you, but restroom cleanliness is at the top of my list of requirements for the place that cooks my food. Maybe they got a rush (at 9:30pm...) and hadn't had time to clean up yet. I proceed to the counter to order, the girl behind the counter is very friendly and attentive (+ for her!). Two customers seem to have the other 3 workers occupied with memories and hugs. While I wait for my food I check for ketchup packets by the soda fountain. No ketchup packets, but I do notice a similar sight to the bathroom, piles of used napkins, dirty soda lids, straw wrappers cover the entire counter. I guess the 6 employees I see just couldn't see that far? One girl is on the register, as well as drive thru, 2 in the back making food. They are excused in this instance due to the fact that they are the only ones I can tell are being productive at all. As for the other 3.. So work ethic doesn't live up to my standards, that happens more frequently than not. Dirty customer areas make me wonder about the food prep areas! I get a dollar menu double and small fries. The burger has obviously been sitting under a heat lamp for a while, the ketchup had almost completely dried up. Fries were cold. For $3 what more could I expect.. No ketchup was offered, but 6 napkins were in the bag. Conclusion: Where's management here? I still can't give only 1 star because I've been to worse places!! read more

I just want to say it's bad enough to have a low talker working the drive thru and the cheep crapy sound system that you cannot understand word they say when you order read more

It's one of the worst. Ordered ice cream cone and this guy brings it to tge window already falling down sides of cone. I asked a girl if she could get me another one and she did. Her reaction was as if it is a regular occurrence. French fries are sometimes extra "pale". Not sure why....very strange looking. Probably better that they suck....it's bad for you anyway. read more

I was disappointed with my experience. Understaffed at one of the busiest times of the morning and I was not informed that they accepted cash only until I got to the window to pay for my order. Needless to say I will not return to this location. read more