Unsure why this place has so many negative reviews!! We absolutely love going here! They have a small play place, perfect for my 4 years old. They often have balloons and coloring stuff! Staff is always very kind and cheerful! We usually place our order via the app and have it brought to our table! Food is always fresh, hot and well assembled!! read more

I took the kids for their frozen slushy and they loved it! The inside was pretty clean and the staff were very helpful! read more

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been waiting for 22 minutes after placing a curbside order. 6 cars have come after me and gotten their orders before me. McDonald's, don't piss me off read more

I got a Diet Coke from the drive thru. Came back to the same McDonald's and ordered a burger and fry. I asked if they could refill my Diet Coke. They said no free refills if you leave and come back. I'd understand if this policy was for orders from the previous day. But 2 hours in between, cmon now. I guess the $1 soda is worth more than this 1 star review. Have a good day!!! read more

First of all, the restaurant is spotlessly clean. And I use drive through and there is an older woman who gets the order right every time and smiles and is nice. I like this McDonald's and stop for an ice tea almost every day. NOW, I don't eat McDonald's food but they have the best ice tea! I just crush the price was better it's now $2.27 for a large ice tea when it used to be $1.10. McDonald's, like all fast food restaurants with drive through made money during 2020, so why the big price change!! read more

I was a longtime patron of this establishment until now. All because they have removed all but 2-3 trash cans from their parking lot. Used to be 8-10. I used to be able to drive up to a trash can after eating my meal in the parking lot, but no more. This lot is full on any given weekday at lunchtime with people eating in their cars. I'm told the reason is because customers were also putting their personal garbage into the cans. So now what do we do with trash from your meals? If I were still a customer, I'd leave it in the parking lot! Not going here anymore. Village of Deerfield aware of this???? read more

Normally enjoy this location but the "manager" I dealt with here was so rude honestly if I hear his voice from now on I won't spend money there. read more

I just had a most disgusting experience at the McDonald's on Waukegan Road in Deerfield. I used the drive-thru. Some young kid claiming to be one of the managers made my drink incorrectly but when I pointed out the problem he refused to remake it or apologize. I get this drink every day from a McDonald's and although a lot of times they don't know how to make it properly, it is always very politely corrected. This guy though, rather than correct the issue, insisted on refunding me the money. When I asked for his name, he told me he doesn't have to give me his name. McDonald's should be more careful who they hire. This guy is neither employee nor manager material. Certainly, it needs a person that knows how to deal with people politely, respectfully and professionally. After he handed me my money back he proceeded to wish me a great rest of the day and a wonderful Holiday in the most despicable phony way that one can imagine. That kid has big issues and he should not be working there at all. He would be a good looking guy if he wouldn't have such a disgusting personality and all I could think about was the horror I felt for any girl that should cross his path. I just might want to add, I am a daily customer of a McDonalds. I get this drink and more at least once a day, everyday. I will never again go to this McDonald's in Deerfield. That is certain! read more

Just came by and not one item I ordered was made fresh. The staff didn't care and the fries are cold and soggy

I normally order a coffee in the am, however I have points that are ready to expire, so I ordered a Big Mac. Absolutely the worse sandwich I've had at McDonald's. The sandwich is smaller than ever, the bun is very hard to chew, like rubber. The burger had too much salt, I couldn't finish it. Can't under why everyone wants to ruin a good thing. Revert back to the OLD Buns. read more

McDonald's - Suppose to be the McDonald's Big Mac - Burgers Near Me - Deerfield, Illinois

It's McDonalds. You know what's on the menu, you know what you're going to get, and you know how the whole thing works. Went through the Drive-Thru. Everyone was very pleasant and following COVID safety precautions. Food was hot, accurate, and met expectations. Things are tough and they're handling it well. Plus, they're nice and pleasant. That's important to me, especially in 2020. Good job to all. read more

Went inside for our happy meal because we had to wash our hands. Wow!!! There was a play room with a computer for coloring, a foot stop machine, a climb area, and a shoe cubby. Our minds were blown!!! And Ronald was sitting on a bench. The bathrooms are clean and easy for children to use. The manager helped me with my application order. Just really great!!! unexpected fun!!! read more

McDonald's is McDonald's. The food is consistent regardless of which one you visit. I don't visit them often because I always feel their food is not the best or least calories I can find for lunch. That's why I was surprised to find the double cheese burger was only 400+ calories. (It's nice they show the calories next to the meal pictures but a pain that you have to keep watching the screen to see when menu items appear as they scroll through them like a slide show.) I was also surprised that this is definitely not your father's McDonald's. Check out the pictures. I was amazed by the interior. If you plopped me down in the middle of this place I wouldn't know I was in a McDonald's. It looks like a great place to grab a laptop and camp out. Or even a book. I saw two people doing that when I went here for a late lunch. read more

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This McDonalds is nice and clean. The people here are nice and have a good customer service attitude. Even has a play park. I recommend this place to anyone looking for a nice clean McDonalds to go to. read more

McDonald's - Nice looking environment. - Burgers Near Me - Deerfield, Illinois

Food is the same as any other McDonald's with service typically being very good. What makes this place different is the atmosphere. Dining here is like being at an upscale restaurant. read more

Clean wonderful manager. Great deals. Great prices. Hamburger and fries were hot and seasoned great and delicious! . The manager and his assistant go around cleaning constantly! I like the yellow red colors very cheerful! Visit this location you won't be sorry!!!' read more

I am regular at McDonald's The one in Deerfield is excellentr I never had a issues with them Staff is very friendly and courteous And Food is always hot read more

One of the craziest and disrespectful times of my life trying to order food! I approached the counter tonight around 9ish or so going inside and ordering. I talk to a very young gentleman who didn't even wait for me to speak before making a comment about my Biden pin I had pinned into my hat. "Another Biden supporter" was what I was greeted with. When I had asked him to elaborate he rushed me and just wanted to hear what I wanted to order. After me asking him what his deal was he started to get very racial and acted as if he owned the place. After me asking to speak with the manager he laughed and said " I am the manager" and stormed in the back to tell co workers it looked like. After getting called the hard R and dealing with such an unpleasant service this makes my blood boil. I caught his name (PETER) or at least what was on his tag but I would say he was either a 5'11-6'0 tall high school student/ younger man with dark shorter hair. I had already tried calling corporate but looks as if I'll have to call tomorrow morning/afternoon when offices are open! If anyone can please help with this issue my name is Marcus reach me at 773-791-3762 Can't believe we are in 2023 and still dealing with racists and ignorance read more

This McDonald's is in dire need of a visit from corporate management to do re-training and implementation of standards. The customer service is so bad - so terribly bad - that it's an embarrassment to the company. And, let's be frank, I'm not coming to McDonald's to be fawned over. On my most recent visit, I placed an order in the app and then checked in when I arrived and parked in the curbside spot. The app tells you that in most cases, the wait should be about five minutes. I sat in my car for fifteen minutes watching cars come into the drive-thru and leave with their food, which didn't make any sense at all. At the 15 minute mark, I turned off my engine and went inside to find out what was going on. An employee made eye contact with me at the counter as I walked in and then walked away without saying anything. I got her attention and told her I had been waiting for 15 minutes since checking in. She stood there, unsure of what to do, while the manager started asking her questions about my order and where it was. The manager, who clearly had her hands full, also couldn't be bothered to turn around and say anything directly to me. Neither apologized, but I finally got my order (the hashbrown was undercooked; everything else was standard McDonald's fare). On the visit prior, my husband ordered from the app and I went inside the store to pick it up because he didn't realize he needed to be closer to check in at the restaurant. No problem - the app says if you can't check in to let a crew member know and they can access the order. I did, and the crew member said there was nothing they could do and I would have to place the order again. This seems contrary to the app's instructions. Fast forward to having to dispute a round of charges from McDonald's because they couldn't be bothered to look up the actual original order with the confirmation number I had and then charged me twice. It's really just abysmal here. We most often order breakfast so maybe that's what we're doing wrong? The McDonald's on Skokie Valley Road has much better customer service and management of their processes. On our rare McDonald's breakfast mornings, we'll head to that one instead. read more

Not our usual stomping grounds or choice of fast food options, but it was after bowling across the way and there was a need for fries and ice cream. We ordered an ice cream cone, 20piece chicken nugget and got a medium fries and strawberry smoothie. On their app they offered a free medium fries with any order. The store is more modern inside than it appears on the outside. read more

McDonald's - Burgers Near Me - Deerfield, Illinois

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Only McDonald's I have seen in awhile that has no soda machine, no ketchup or napkin area... staff still not friendly... sorry for asking for napkins read more

The service was not good, I deleted my previous comment of who was working, but if ur reading this and didn't give me my sprite, ur lucky I don't call u out read more

Very nice looking McDonalds, but consistently one of the worst in terms of service and food. As this is located near several shopping center and business parks, this location can get pretty busy for good portions of the day. However, service isn't always the fastest, their machines seem to be down more often than others (especially if you're trying to use the app), the seasoning on the fries isn't always consistent, and prices seem to be a bit higher than other locations. An alright McDonald's if you need fast food in the area -- but other nearby locations are more consistent in food delivery. read more

I love McDonald's! It is a real dissapointment, when my local McDs is this bad. Some stores have it together, while others are a complete mess. This store is the later. I work nearby and I'm not exaggerating when I say this restaurant screws up 50% of my very basic orders. I ask for nothing special or specific. Like #2 with a Coke kind of simple. Management needs to get serious. It's not your location, it's your service. For the record I was visiting this morning to partake in a breakfast sandwich on national McMuffin day instead of hitting up wendy's new b'fast. So dissapointing. read more

Monday @ 5PM our crispy chicken sandwiches were cold, tough & not crispy. Likely the worst we've ever had anywhere.

In the past I used to have problems with this McDonald's location making small mistakes in my orders, from time to time. In the past two years, I haven't had a single problem with my order. They have way fewer inexperienced kids working here, than in past years, and many more seasoned employees who know their stuff. As such; the quality of the food, the quality of the service, the speed of the service, and the cleanliness & maintenance of the restaurant makes this my personal favorite McDonald's restaurant in the area. It's easy to get in and out of this location, with the main entrance/exit on Waukegan. It features two lanes in, two lanes out, and easy turn-about, and a timed traffic light. You can also exit through the neighboring Bank lot onto southbound Waukegan. There's a lesser-known additional entrance/exit on westbound Lake Cook in front of the Luna. There is plenty of parking around the McDonald's restaurant, including a second lot that's better suited for eating in your car. The lots are all well-lit, regularly patrolled by Deerfield police, have plenty of garbage cans, are nicely landscaped, and actually features some wildlife (there are several grey and black squirrels that live in the trees, and a number of birds who regularly stop here). The drive-thru recently added a second lane to optimize traffic (though they'll close one lane during off-peak hours). Their lit menus are very easy to read, the speakers are very loud & clear, and I appreciate the screens to help ensure they get your order correct. Their drive-thru staff are excellent - super fast, and always seem to get my orders right. If you do the online orders through the McDonald's app, there are 4 parking spots at the southeast end of the loop for pickups. You can also pick up through the drive-thru lane. I heartily recommend using their app to order, as its really easy to customize your order and they always have superior app-only special deals. They bring out your order just as quick as if you went through the drive-thru, and it's probably less prone to mistake if you put in a complicated order. The restaurant itself is fairly large, with a nice dining area. There's plenty of seating, in numerous sections, suited either for individuals or large groups. The restaurant is nicely decorated, featuring a gas fireplace that's sometimes lit in the winter. Everything is nicely lit with overhead lights, as well as big windows offering natural lighting in the daytime. The whole restaurant is kept meticulously clean, even after the lunch rush, and the bathrooms are top-notch. The counter has several registers, and can power through large groups in minutes. They have bright video menu boards, making it easy to browse. Their drink fountain features a consistently good syrup mix, with adequate-to-good carbonation. In pretty much every regard, this is one of the nicest McDonald's restaurants in the area. It's still a McDonald's; there are no Michelin stars, you're not gonna get a gourmet-anything here, and it's probably not healthy to eat here too often. I mean, c'mon... It's McDonald's. However; grading against realistic expectations of a McDonald's restaurant, and comparing it to the other locations in the area, this is definitely one of the really GOOD McDonald's. Be sure to check their app for special deals and coupons. read more

My husband and I returned because we Needed convenience. Much improved since the Natzi Tina left. Staff actually friendly now and you receive your cups when you order now. Note: Natzi Tina is now manager at Portillo's in Vernon Hills. read more

found 2 medium short black hairs in my burger, don't get Big Macs here I was super grossed out because one of them was hidden, another sticking out read more

The only reason I am giving this Mcd's location the stars is because of the interior. You have to see it. Its decorated like a home you could find in Deerfield. A rich persons home. Imagine eating your double quarter pounder with cheese whilst sitting on a lounge leather chair. Your drink and fries sitting on an wood end table. Or.. sit with a group of your friends in front of one of the fake lit fireplaces. Is this kind of shit necessary?! Another tediously busy Deerfield location filled to the brim with Milf-ity soccer moms. Find self-serve drinks and condiments in one area. They need more of these self serve stations. One to share with the horde of people is a mess. Trust me, AVOID a time which could be considered school lunch time or after school. The drive-thru is slow and a line can be seen up to the stoplight. SUV's and minivans galore. read more

Not the first time i have gotten an order screwed up here but this time deserved a yelp review. Refer to pictures, you will see a vanilla shake with a small amount of faded chocolate on top. Well my friend ordered a chocolate shake and that's what they gave us. We asked about it and let them know that we had ordered a chocolate one so maybe it got mixed up. The response was It's fine just stir it around. Well we did, it was fucking vanilla and your customer service is bull shit. I don't do this much but i will go out of my way to make sure people i know don't go here. NOT OK read more

McDonald's - This is what passes for a Chocolate shake. Horse shit - Burgers Near Me - Deerfield, Illinois

I'm still trying to figure why I came in here. I actually parked my car and came into the restaurant. There was only one order taker and a line inside so I suppose I should have waited in the double car line outside. Who knows? I should have left right there. Anyway after finally ordering I got a receipt with some big numbers which are used for your particular order. I looked up on the screen and I was the sixth person in the now TV screen line. Many folks were visibly upset as this line was taking much longer than the order line. Finally my number is called and I grab my bag and sit down to chow. I always loved their double cheese burgers and big mac's but both of these were barely warm plus their fries, which they are known for as being the best anywhere, were not hot... which made me HOT!!! Portillios is only about three blocks from this poorly run restaurant. The whole time I was choking down this barely warm crap I was wondering how in the world I talked myself into coming in here instead of Portillios which I love. Solution; I took the meat patties on the double, put them on the B mac, ate (choked) that and went to Portillios and picked up Big Beefs to have for dinner. Happy day! read more

There is no way to get a drink. No way to get ketchup. What happened to America. 13/min wage and they are surprised you ask for ketchup when they prison hide it read more

Excellent location and the best service ever from a mcdonald's. I am very very impressed. Time 4:25 pm. Both windows had sharp dressed men who were very polite and courteous. best food as well. Highly recommend! read more

Like most McDonalds they went through a recent remodel. The location has 2 drive-thru lanes to keep up with high volume. I have only used the drive thru during the mornings but this location has always been efficient and the orders have been filled correctly. Food is consistent with Mcdonalds standards. read more

McDonald's - Egg and cheese biscuit w/ hash brown - Burgers Near Me - Deerfield, Illinois

I have no problem with this McDonald's when it comes to any breakfast items. I generally am satisfied with the food and the service during the day. I am writing this to warn you against getting that new Smoky double quarter pounder. Just thinking about this now makes me nauseous! It is extremely gross and a heart attack in one or two bites. There is nothing smoky about it. It's loaded with gross mayonnaise and a ton of tomatoes. It's a horrible sandwich and very expensive for nothing! There are also two patties that were very greasy. No cheese that I remember. read more

Good and cheap food, especially their Big Mac and chicken tenders. This McDonalds is very convenient since it is located near two main roads, Milwaukee Ave and Lake Cook Rd. This McDonalds can get very busy during lunch hours but fortunately the drive through is large enough to handle the crowd. Sometimes this McDonalds is slow in preparing the order even when it is not very busy. They also do not have the newest machines available although they do accept online orders. read more

Good evening, just flew in from Cali and our military family of 12 were super hungry so we decided on our favorite fast food.....McDonalds!!!! Very disappointed in the drive thru service and customer service as if they were forced to work at this location.....I even asked the drive thru employee that may have been the managers to smile please and he gave us attitude.....how disappointing......Make America great and smile....1/23 @1900hrs... read more

One of the freshest McDonald's! Go here for breakfast and the occasional late McDouble & fries. It's always on point. I never write reviews for fast food but this one is locally owned and never lets me down when I want to indulge read more

Handed my drink to the lady in front of me who fully took it into her car before realizing it wasn't hers then handed it back, and it was then given to me. Nice. read more

I live a few blocks away from this place, so like it or not, it's my McDonald's. I'm not a fan of the food, but as a guy with three kids, it definitely serves its purpose. I took my two oldest here the other day and we placed our order at the counter, like one does. The food came blah blah blah blah blah blah blah. Look, you know the drill. But here's why I'm writing a review for my local McDonald's on Yelp: ANTS! My kids and I sat down at a booth. Quickly one noticed a couple of ants crawling by my foot. And the longer we all stared at those two ants, we started to realize the entire floor was moving. The floor space in our booth was literally swarming with ants. My kids screamed and we quickly relocated to an ant-free high top table across the room. Here's the kicker - I walked up to the counter to discreetly let them know they had an ant swarm, and the guy's reaction was a very loud, "AGAIN?!?!" He then proceeded to verbally dress down another employee in front of me and my kids and stand over her while she sprayed and swept up the infestation. I mean, hey, it's McDonald's. This isn't really a complaint. I'm perfectly comfortable eating in a restaurant that has an ant problem, and can work through the uncomfortable feelings one gets when watching someone yell at an employee in public. But if you're gonna Yelp anything, it may as well be ants, right? Just to let folks know? read more