I asked if there was ketchup in the bag, the guy didn't know. I asked for ketchup, just in case - guy said, "Here's a little extra for ya.' And handed me two packets. Two? Oh boy I sure hope there's more in there. Then he forgot my drink. I had to go back for my drink. When I finally open my bag, the burger is cold and smooshed flat. And there was no other ketchup in the bag. Also, this location is overpriced to hell. I'd let my kids go hungry before going back, even if they were like 'wah wah we haven't had any food in 3 days wah wah' read more

Nothing has changed here. It is obvious that management doesn't care about bad reviews or they would have improved by now. I think they have actually gotten worse. Went to get a 2 cheese burger meal and some nuggets for lunch today. First thing I noticed was a dirty dining room. Tables not clean. Ordered my food as takeout at the kiosk. Waited over ten minutes and then got 2 burnt and cold pieces of crap. Told the employee at the register that you have dirty tables that need to be cleaned, "Ok" was the response. Sat down at a table to eat after cleaning it myself. No one ever did come out to clean the dining area. What more needs to be said? For $13 I could have gotten a much better meal at a regular restaurant which is what I should have done. I don't think I'll try eating here again. They are not going to change. Nice going McDonald's! read more

We had to wait for 2 chicken sandwiches and large fries. Bag was greasier than the fries. Fries were uncooked. read more

McDonald's - Bag full of grease - Burgers Near Me - Fernley, Nevada

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I stopped just real quick with my parents to get some lunch and ended up being a 15 minute ordeal just to order. Then no receipt was given to us and it went to hell from there lol. Maybe the lady was new or something idk though... read more

sadly but true ours in fernly nv is the dirtest disgusting resturant ive been in we wont be going back here there were several employees in the corner on the clock just chillin and laughing i wanted to tell them to clean this dining room up ... chairs and tables had food on them just disgusting ‍ read more

This McDonald's has some serious issues especially when it comes to people who dine in. I go to this McDonald's enough and I usually dine in. On average I usually wait 10 to 15 minutes before I have to get up and go ask where my food is which is what I had to do tonight. This happens 9 out of every 10 times that I eat here. Then I get a cold burger that has been sitting there for 10 to 15 minutes and I have to have a fresh one made. Everyone in that dining room tonight had to get up and ask where their food was after waiting for at least 10 minutes. It is very apparent that the employees that work here don't give a crap about people who dine in and care more about the lazy people in the drive through. Whoever manages this McDonald's should be fired for allowing such poor service and quality of food. read more

The worst McDonald's I have ever been to. Fast food....NOT. Ordered a hamburger and fries and waited 15 minutes. Only 5 people in the whole place and people were getting pissed. Not sure what the problem is but no one knows what anyone is doing here. Carry your patience if you are stopping her for a "quick" bite. Manager very RUDE when you inquire as to the whereabouts of your supposed fast food read more

absolutely disgusted !! missing food in our order from DoorDash , the food we did get the chicken sandwhiches and burgers has NO MEAT AT ALL. we came down to McDonald's with all the food and was told by the manager (very rudely might I add ) that she couldn't have it fixed and to contact door dash. Even though McDonald's screwed it up The lobby was absolutely trashed and they weren't even busy but had people standing around like they didn't know what they were even doing but she couldnt fix an order she screwed up. Absolutw crap ! read more

I got in line at 5:28 with only 4 cars in front of. So slow, my food wasn't even that good. Fries tasted old. No reason I should have spend 20 mins in line. I waited at the pay window for over 5 min before I was even noticed. read more

90% of the time, your order will be forgotten. Expect to have the staff check on the order status and don't be surprised if it hasn't been started yet. Even after a substantial wait... Very curious as to what the issue is at this McDonalds as the service has been a problem even before the remodel. Oof. read more

There was an mean ass employee at the window she made fun of my haircut and gave me cold fries this is totally unacceptable and action needs to be taken i refuse to get made fun of by a girl with red hair and glasses with nose rings talk about my cut and give me cold fries fire her!!! read more

I came here today and had amazing service! I know sometimes there is a wait in drive through but today I decided to come in and sit down, the remodel is really nice on the inside and even though I was up front waiting for my food the gal said please be our guest, sit down and be comfy I'll bring your food to you don't worry! So I did. And I waited a few minutes, she brought my food out to me and was super sweet! read more

If you want to try the world's slowest drive through, the worst customer service and the complete inability to know how to wash one's hands after you're picking at your arm while you're standing at the window! Then come by Fernley's favorite McDonald's...... If you want to be completely ignored and treated like you're an idiot when you say that you aren't appreciative of the service. I guarantee you I will rather go out of town to get my McDonald's from here on out if I ever get it again so my advice is stay away! There are other places in town hat would love to have you stop by... try Yvonne's. Her food is amazing! read more

This is the most filthiest McDonalds I have EVER been to. The bathroom was disgusting as well as the whole restaurant. Six employees standing around bsing! The floors in the lobby as well as the kitchen area were filthy gross! Needless to say, I did not order. This place should be shut down! read more

Yall get mad when we ask for ketchup at the window but when we ask at the speaker y'all still don't put it in the bag! No wonder y'all ain't got no workers read more

December 27, 2018 Thursday - 7:00 AM for breakfast 2 Adults and a teenager Atmosphere - NA stars Food - 2 stars Service - 1 stars Background - Driving from Reno to Orem UT. My daughter ask what are we doing for breakfast. So we found there was a McDonald's in Fernley. Atmosphere - Not rating this as we went through the drive thru. Food Drink - Large Mocha for the long drive ahead. Breakfast - A single sausage McMuffin with sausage as this is my guilty pleasure at McDonald's. Well they slaughtered this poor little sandwich. The muffin was beyond toasted, charred hard bits inside the sandwich. Service - Slow, very slow. Strange I wrote that on my last review. I did not have a timer going. I pulled up to window 2 after paying. I probably sat there for five minutes, then a cash transaction happened and a large drink was sent out the window. So clearly it has been a long time. So wait and waiting so more. Now I can actually watch my daughter's smoothie being made. The lady pours a good amount of the smoothie on her hand. Then you can see her make a second batch. When she pulled the blender out you could see it all white, strange. Then her manager arrived to make the drink. She passed off to and another lady then it was passed of to me. Still waiting on food and the other drinks. Finally got the food, then I watched my coffee being made. Why are three people working the front and they can only do one line item at time? Then we realized they never put my wife's orange juice on the bill after reviewing the receipt. They missed my daughter's hash browns but we caught that when they repeated the order. Was she away from the register when I was placing the order as every item was not in the order in which I placed them? Future - Probably not. read more

This McDonalds is by far the worst McDonalds in Nevada. The management is totally disrespectful and rude. And the food sucks. I have not been there for over two years, ever since I went through the drive thru and the gave me my food and then told me to pull over into space number 1 and they would bring my drink out. I refused to move, I told the lady that I would sit out ther waiting for my drink and my food would get cold. I asked her, you are standing by the soda machine, you can't pour me a medium soft drink, she said no, we have drink servers that pour the drinks. I then again told her I am not moving. The manager then comes over and tells me that if I don't move she is going to call the police, I hand her my phone and tell her go ahead call the police. She then cops an attitude and finally pour my drink and off I go. Everybody that works at this McDonalds has issues. And secondly their food is not worth cost the we see in todays economy. There are much better choices read more

Horrible place that never gets the order correct. The managers are rude and make no attempt to solve the issue for you. I wish I could stop going here but my kids like McDonalds every once in awhile. Needs new management. read more

placed order at 10:49 got to window by 11:01 they said they canceled my order but took my money and nothing they could do, they said I could place order again but my money was gone and they couldn't do a refund, I went without dinner that night and they did nothing to help me read more

softball team and i had 30 minutes to order food and be back on the bus. we walk up and get told to go stand in the drive thru, specifically to the second window. really nice lady and everything was well. before we reached the second window, a nice lady at the first window helped and started taking orders. cars started to pull up so i walked over to the second window only to get YELLED at by what i can only describe as the heaviest weighted lady we saw. i never saw nametags so mind my description. CUT ME OFF when I explained we were told to come to the windows and continues yelling at me AND my teammates while we were just trying to eat before our bus leaves. thankfully another lady came out to help and asked us to order off the app, but at that point the DISRESPECT and ANNOYANCE that the lady at the second window had caused (and the fact i was not about to waste more time waiting for the app to download), i just left for taco bell (highly recommend it over whatever they're running at the mcdonalds). thank you to the ladies that tried helping, and to the lady who thinks its right to YELL at a group of young girls for just trying to eat before games, i genuinely hope someone sees this review and you GROW UP and act your age. another thanks to taco bell for great service and NO DISRESPECT. read more

Sat in the drive though for almost 15 mins for a double only ketchup, small fry, sweet tea. There's always something going on here. The girl asked me to pull into a wait spot. I asked her how long sighting I need to go to work. She said 2 mins. I asked if it would be better to get a refund because I had to go. She said it won't be long. 5 mins go by, she brings my food without my drink. Stated the obvious and says she'll be back. 5 mins go by and still no drink. I go inside and ask for my drink and everyone's looking historical and chaotic. Asked front counter for my drink and the girl who brought my food acted as if she didn't even have a conversation with me about my tea. Not to mention the food was stone cold by this point. Frustrated I paid for some absolute trash where in a well populated setting this wouldn't have happened. SAVE TIME ASK FOR YOUR MONEY BACK. Under qualified individuals. read more

I love the hot cakes they are soooooo good I also love the chicken nuggets but please bring back the bagels no bagels no way please don't give anymore sugar free juices they taste bad try capri suns instead thanks read more

This is the worst McDonalds I have ever experienced. With 5 employees and 3 customers it took 15 minutes to get our food. I always love to hear the excuse "Sorry, I don't have any help today." BUT there are 5 employees standing behind her!? I can see why this is a 2 star location. The regional better get a handle on the employees here. read more

I was confused as to how 20! Nuggets was cheaper than 6 but it was... The guy forgot my cheeseburger. That sucked. And the nuggets were Cold to boot! read more

PROS: None CONS: Everything. Large fry orders are always half empty, it's come to be expected to pull back and ask for the rest of the fries. Stingy with the sugar and cream. Never get the lattes to taste right, need better baristas. 30 minute wait at the drive thru window on a Saturday morning was the last straw for me. WILL COME BACK: Only if my life depended on it. read more

It had been a year since I got food there... might be at least another year til I go back!! Lame service... ordered 2 items, a Small fry and got charged a medium but got a small and a quarter pounder with No pickles... and it had pickles... took almost 15 minutes to get to the window, a whole 2 cars ahead of me. Needless to say I was pissed! This young girl kept making excuses why it was taking so long and offered me pumpkin pies and didn't even get that right ... got apple ... Lame read more

People seem to think you can't rate chain restaurants but each restaurant is different because different people work there. I like McDonald's in general but this place is AWFUL compared to other McDonald's. DIRTY. Walk inside and your feet stick to the floor like a movie theater. Everything is sticky actually. The smell... do they have a sewer problem? UNDERCOOKED FOOD. Fries are almost always undercooked and soggy. Got doughy chicken nuggets one time. I think this McDonald's doesn't give a shit because they're the only one in Fernley and they're always busy, so why improve? Same profit either way... read more

This store has gotten crappier and crappier as the last couple years have gone by. If you are going to have a customer wait in the drive thru spots then you should make sure the food coming out is at the least hot! It also seems as though they tend to get just about every order has something wrong with it( wrong food item, old stale fries, etc.). The worker's need to learn to pay attention to the actual order AND BY NO MEANS SUBSTITUTE A BEEF PATTY INTO A CHICKEN SANDWICH like they did on my order today. I used to frequent this store on a regular basis however due to all the misorders and mistake that seem to continually happen at this store I only visit once in awhile. read more

Management here is HORRIBLE at least from what I have seen from the older lady with really short hair... she does nothing but yell out personal business while having conversations in the lobby literally every single time I go in. She ALWAYS has bad things to say about the employees who are working there and is as loud as can be about what's wrong with the staff on who did what and who doesn't work literally saying people "suck" and "nonstop cry".... She seriously needs to get fired and booted out of there. I truly feel sorry for whoever has to work under her... I hope people in higher management levels see this and do something because workers should not be talked down on or treated as such!! read more

My friend and I wanted to get a quick breakfast before we head our way back home and really like the convenience of this Mc Donald's since it was right around the corner of our hotel. We stopped by and left unsatisfied. First off, when I made my order of 4 breakfast sausage burritos and 2 hash browns, the cashier rang me up for a sausage Mc Muffin and asked if I wanted the meal. Confused as to what she heard from me, I replied, "no, I want the breakfast sausage burrito." Noting how much longer it was taking her to process my order, I decided to only get 2 breakfast burritos and 2 hash browns. I'm glad I only ordered 2 burritos because I was highly disappointed! Not only were the burritos ugly, they were cold and tasted old. My hash browns were also cold! This was my first time here and it'll be my last! Probably better off eating across the street at Jack in the Box or other fast food chains. read more

McDonald's - This breakfast sausage burrito was ugly, cold, and tasted old! - Burgers Near Me - Fernley, Nevada

Dining room being remodeled, only drive thru available waited more than 5 minutes for line to move one space. Left without ordering

First off .. It's McDonald's. The quality of food there is ... well you just can't use the word quality when describing their food. This McDonald's has had a major face lift in recent years, which keeps it from being the dirty eyesore it was before. But the new look can't help the problem listed above. I also happened to work at this particular McDonald's in high school. Yes, it was a few year back (shut up), but there is one thing that sticks out in my mind from my time there. I once moved the fry basket stand to find a chicken nugget under it, uncooked, and green. This of course leads right back to my first, uhm, beef.. with McDonald's in general. Chickens do not have nuggets ... and chickens sure as hell are NOT green, ever. =X read more

McDonald's not really sure what people expect from this place, as long as I can get my "Double Quarter Pounder w/cheese & fries I will be just happy. Yes, McDonald's has it's ups and downs but what company doesn't. Well I'll explain right now what I seen, what I heard and what I overall thought of this location. Location: Being located out in Fernley, with easy access and enough parking for the busiest times. Product Quality: My food I ordered was hot but was not made fresh to My order, I know that the company let's it stay warm while it sits in a little dish with some grease residue so my beef patty was Luke warm and very juicy (greasey) the fries had tasted like they had been there for a few, and a bit over seasoned. Not why I gave it 2 stars. Service: Not expecting the nicest attitude, but didn't expect to hear what I heard from the Staff there either. Seeing that it was (New Years eve) there are people who are wanting to be out partying but to hear the Staff just trashing the place and company was shocking. "Oh the management doesn't care about their employees" "Just because their able to spent holidays with their family and I have to work to better their lives" that was just a few comments I over heard. Shocking!! Overall- Service: ** Food: ** Cleanliness: * Time to Wait: ** read more

Why does it take 17 minutes to get a big mac and fries? We have lived in Fernley almost 2 years now and ALWAYS have to pull forward and wait. Then the food is sometimes cold. Worst managed mcdonalds I've ever frequented read more

Terrible place to eat! Service isn't much better! Everything is always broken. It's dirty and not someplace I would go back to.

Absolutely terrible waited over 30 minutes for a 10 piece chicken nugget meal and didn't give us the right amount of change and asked for the rest of the money and told us it would take another 10 minutes and we asked for a manager and the lady that told us we had to wait got fed up with us and said if we came back we would be kicked off the premises, I know McDonald's is not the best place but this is the worst McDonald's I've been to. read more

I warn you do not go here! Me and my boyfriend worked here but I quit and he got wrongly fired but that's not the point! The place is always filthy. My boyfriend's uncle came in to eat a burger and found something in it. It was either a toenail or a fingernail. He complained to the manager and the manager didn't do anything about it. Didn't give him a refund or offered to make a new one. Not only that, he got an infection because of it! They also don't let sick employees go home either which is a health hazard. My boyfriend even found hair in the cheese when he was working and the general manager yelled at him for stopping to throw it away. The general manager on the other hand is very rude. Never helps out and complains about the employees. Many people have quit so far. Me and my boyfriend might call health department because this is just plain disgusting! I'm only putting two stars cuz some of the food is good. But that's it! read more

Waited in line at the Fernley NV location and waited patiently for over 5 minutes. We were at the order screen And they refused to take our order while they took orders from the other lane. They werent even busy. It was 435-440 on a Sunday afternoon. Seriously hate to complain as this is not uncommon with them but to hear them taking orders while we waited over and over was ridiculous. read more

Very bad service i had to wait 20 min for my food to me and when i finally got it, it was cold. The person taking my order was mean and bossy. read more

ZERO should be an option! We went in on New Years Eve, after the lunch rush. We used the kiosk to order two medium value meals. It took 25 minutes to get our food. 25! I asked at almost 15 minutes and was treated very rudely by the manager, then again at 20 minutes, same treatment. Finally got food at 25 minutes. Unbelievably slow and rude. read more