On my recent trip to Fernley, we stopped at Starbucks. We were shocked walking in the door at how many employees there were. Walked up to the counter, waited to be served for a while. The inside of the store was pretty empty, as far as people go. As we were looking around we see items on a tray individually wrapped and thawing out, notice wrappers all over the floors, trash is dirty, the self serve area for sugar and cream was dirty, the tables were dirty, the store was just dirty. Our order was simple, with customizations, still simple. Venti vanilla latte extra hot, add toasted coconut syrup. Chai tea, extra hot no classic add toasted coconut syrup. The order came, decently quick and was wrong. The drink was barely warm and was missing toasted coconut syrup and was made with coconut milk. Simple fix. We stepped outside and enjoyed the outdoor seating. A few moments later, my son appeared out of nowhere and walked up on us. We forgot he had our location and joined us. He asked us what we thought of this Starbucks and asked for an honest opinion. I stated what I stated above. I interrupted and asked him if he wanted a cup of coffee before heading back to work. "Mom I don't have it in me to wait 30-45 minutes to get my drink and it'll be wrong anyways, where I'm going there's a Starbucks there, I'll grab my drink, thank you though," was his reply. Fell inline with what we were thinking for our mid day cup. We carried on an entire conversation about how this is the MOST STAFFED and THE DIRTIEST SB we had all ever seen! It was shocking. Drink was fixed, we carried on with our day, but decided to skip coffee there the next morning and drove to Reno to get our coffee instead since we were heading that way. Will I return: NO.. glad my son moved into Reno! Have had great customer service all over Fernley, with one other exception.. so happy he has a few SB's that are staffed, very clean, and get the orders correct where he moved. read more

This was, without question, one of the most frustrating and illogical customer service experiences I've ever had at a Starbucks--and that's saying something because I'm a Starbucks Rewards member who regularly visits Starbucks locations across the country. I brought in my own reusable cup, and the cashier refused to accept it because there was a tiny speck of water left inside. I've been to countless Starbucks locations where employees have simply given the cup a quick rinse or handled the situation professionally without making it an issue. I was honestly in utter shock. I looked at the cashier and asked, "Are you really going to do this?" Without hesitation, she replied, "Yes, I'm really going to do this." I couldn't believe what I was hearing. Instead, I was instructed to take my cup into the public restroom and rinse it there before bringing it back to the counter. The logic was completely backwards. You're unwilling to rinse a reusable cup because of an alleged sanitation concern, yet you're directing customers to wash that same cup in a public restroom--where hundreds of people use the facilities every day--and then bring it right back across the beverage preparation counter. To me, that's the very definition of a double standard. If Starbucks is truly concerned about sanitation, this policy, or at least the way this store enforced it, appears to accomplish the exact opposite. Ironically, while the staff was obsessing over a single drop of water in my cup, the condition of the store itself told a very different story. There were well over two dozen flies buzzing around inside the café. I couldn't stand in the store for more than a few seconds without flies landing on me. It was disgusting. If sanitation is such a priority, perhaps the focus should be on the insects flying around the store rather than a reusable cup with a tiny drop of water in it. To make matters worse, after all of that, I waited nearly 20 minutes for one of the simplest orders imaginable--a regular drip coffee with three added espresso shots. There was absolutely nothing about that order that should have taken that long. As a loyal Starbucks customer, I expect consistency, professionalism, and common sense. Instead, I experienced poor customer service, contradictory sanitation practices, an excessive wait, and what I observed to be an unclean store. This location seriously needs better leadership and training. It was, by far, one of the worst Starbucks experiences I've had, and I won't be returning. read more

Pulled up to the drive through window at 6:31 and they wouldn't serve me because they said they closed at 6:30. I had already been waiting in line. read more

Just an update for 2025. As of a week ago, they no longer open at 4:30, but rather 5:30 AM now. It feels like the store is lacking help, but that fits the theme anywhere now. Still appreciate the team that shows up and does their best. It's very hectic in the mornings now since we show up right at 5:30 to grab our daily dose and head off to work. read more

Starbucks - The happy place. - Coffee & Tea Near Me - Fernley, Nevada

They have the worst Starbucks baristas I've ever seen. Typically the swing shift staff, they make lots of mistakes, look so inconvenienced if they mess up. They don't apologize, they just stand there with a bad attitude to see if we are going to ask them to remake it. They've ignored me while I'm talking to them as if they are trying not to get into a fight or something. They've ignored don't apologize or thank us when we tell them it's fine. Lazy. Grumpy. I don't even like telling them when they make mistakes anymore. read more

Came through the drive through Tuesday evening to pick up a cup of coffee for my birthday and I was met at the speaker with a very disrespectful attitude her name was Aly I believe, I waited in line for quite sometime and I didn't hear her when she supposedly asked me to give her a second so I continued with my order and received attitude and yelling in return and was treated as if I was arguing with her about the fact the wait was so long. I get up to the window and that Aly girl was extremely rude and handed me what seemed like a card reader and I told her I was paying with the app since I wanted to use my birthday reward she rolled her eyes and scanned my app and slammed the window in my face then a young lady with a blond pony tail handed me my drink and was incredibly sweet and apologized for the wait and wished me happy birthday the only reason I'm even considering of going back is to see the young lady with the pony tail the way that Aly treats customers is disgusting, if I ever see her there again I'd skip Starbucks Starbucks do better. read more

This is unacceptable they made me purchase something to get a venti water that should be free just for it to have black sediment that looked like mold in it read more

Starbucks - "Filtered water" yuck - Coffee & Tea Near Me - Fernley, Nevada

Cody is the best he is so nice and funny and he is the best worker ever cody if you see this we got boneless pizza

Went through drive thru so my dog could get a pup cup and we get our morning pick me up. Grabbed a pumpkin spice frap tie the season, cheese and protein bistro box my fave on the go snack, and a hot non fat white chocolate mocha along with jaspers pup cup. Everything was great and smooth except I didn't get a straw for my frap. Luckily I always carry my reusable one with me. Service was on the slower side then normal but they were busy. read more

Customer service is sad, order almost daily. Maybe 10% of the time the drink is correct. Asked them to remake the drink today. Got a bunch of lip back. Grow up, just make the drink the way it was ordered should not be that difficult! I'll go back to making coffee at home. read more

Horrible service. Waited inside ten minutes for someone to come take my order. Employees walked by without even acknowledging anyone. 2 people left out of frustration. And the bathroom was dirty read more

Gets busy as it's the only Starbucks in town, but service is always friendly and efficient

It's my favorite time of the year! On our way to attend a wedding, but we need to do a pit stop at Starbucks. I ordered my favorite breakfast combo, which is pumpkin loaf and pumpkin spice latte. I redeemed my coupon for buy 1 get 1 free. It is available until October 29. Just use your Starbucks app. The service was fast and efficient. We used the drive thru, and we are on our way to California. read more

Starbucks - Pumpkin Spice Latte - Coffee & Tea Near Me - Fernley, Nevada

This is the absolute worst run Starbucks I have ever been to. No one was at the cash register when I arrived and it took 5 minutes for the other workers to call someone up to the register. I waited for 20 minutes for my drink. It was ridiculous. read more

What a friendly Starbucks! While I was in the restroom they asked my friend if I was with her and gave her my drink. I got a straw for my drink and...to my surprise....it was an old fashioned straw! My friend said it's because we aren't in California anymore! My drink was perfect. It's the little things read more

Starbucks - Real straws!! - Coffee & Tea Near Me - Fernley, Nevada

The staff is very friendly and helpful. The store is typically clean and the orders are usually correct. However, there has been recent ongoing issue with timeliness of getting orders out. I've repeatedly seen delays of approximately 30 minutes to get orders to waiting customers. Additionally, on more than one occasion, I have place a mobile order that starts out with only a few minutes of wait time only to jump up to approximately 30 minutes after the order is submitted. Furthermore, the store had approximately four to five days of not opening until 9:30 am, which created backlogs early in the day. I am not sure if this is a staffing issue or if there are problems with the current employees. I hope that someone takes notice of this matter and gets things corrected. read more

The crew should be more welcoming. I went in to order a mango dragonfruit lemonade. I was gracious enough to proceed even though they were out of some ingredients. I politely asked a lady named KAYA for help, but she reacted as if I was arguing with her. It's important for people to grasp the real essence of customer service. I appreciate the barista who wrote 'have a great day' on my drink. read more

I went in to grab a coffee and asked Chloe, the barista, for some help. Instead of assisting, she gave me a very unpleasant, dirty look and told me to ask someone else. It felt dismissive and unprofessional. Customer service matters, and being treated that way definitely left a negative impression. read more

Waited 40 minutes for coffee. WTF. If you are traveling through bypass this startbucks. You could have been 40miles away before you get your coffee. Terrible! read more

I hate to do this because the employees here have always been great every time I stop by. This updated review has nothing to do with them. Instead, it's the company and/or management of this location who can't seem to figure out what time they want to close. If there's one thing that'll kill any restaurant, coffee shop, etc for me, it's inconsistency. Whether that be the service, food quality, whatever. Here, it's the hours. I understand covid has been messing with businesses pretty badly, but I can only be so patient. This location has gone from closing at 10pm, to closing at 8pm, then 7pm, to apparently now noon. And, instead of opening at 430am, they're opening later. All without any kind of notice or updating in search engines and the app. Every other week I pull up to find it closed when everything said it's open. So sorry, but I'm 100% done with this location. read more

Starbucks - Coffee & Tea Near Me - Fernley, Nevada

Customer service here sucks! Especially when Dena is working the cashier... She never greets me when I order not even just a hello and she'll tell me the total and then just walk away. The other older lady with glasses and short dirty blonde hair is very nice and will say "hi good morning" I wish she would work the cashier more often. Dena usually always gets something wrong too.. my friend asked for a strawberry cake pop and got a cookies n cream cake pop instead and then I'll ask for something not warm and still not warm. read more

I did a mobile order so I didn't have to wait in line when I showed up they had a sign on the door drive-through only and when I called and asked if I could just have them handed to me, they said no I have to go through the drive-through with 37 other cars in line. If you're not gonna open up the full restaurant, don't have mobile ordering on. Absolutely ridiculous that I had to wait for my pick up order for 40+ minutes. The employees need to learn how to work faster my pick up order should have be done and delivered before I even get to the restaurant. read more

5 stars for the service I received today around 12:45 p.m. the staff member they have at the window today was a customer service Rockstar and was fast, friendly and made the visit today extremely pleasant, particularly as I was having a rough day and I left in a much better mood. This exceptional staff member should be recognized as doing their job very well and I just want to thank them for their kindness and positive attitude. read more

I was at this store on 6/1 at 11:30am, waited in the drive thru line for 15 minutes I start to tell the guy what I want and he says "sorry we are closed, we don't have a manager to supervise us." I told him I had been waiting for 15 minutes and there were 6 or 7 cars behind me. A girl then says "we are exhausted and are closing " I asked if they were going to tell the other customers in line and she said "when they get to the box". Manager needs to learn how to make a schedule so the staff are not put in this kind of situation. read more

Three cars ahead of us in the drive through. It took us 38 minutes to get all the way through. If we hadn't already paid, we would've left.

I'm sorry but having to wait 30 min for a drink is ridiculous I know it's busy but people who ordered after me got their drink before me and when I asked about mine to be told it's just because I had a cold drink when a person who ordered after I did got their cold drink first and then receive mine and it's wrong, I would go to another location this one is horrible read more

The service here has went downhill it was super friendly, and they were so nice when you go in the drive thru it was super friendly, It went downhill. you don't always get what you ordered I have gone a few times now, they have messed it up a few times I just want to see it do better I love there Ice Vanilla Latte.better.times. read more

The service here is absolutely the worst in town. Expect to wait up to 30+ minutes for an iced coffee on a Tuesday afternoon.

So this morning I arrived and ordered something different for a change hoping it wouldn't be all cream. The floors are filthy, hasn't looked like behind the counter has been cleaned since forever. While waiting for my drink I noticed there were more flies than customers and staff. As I picked up my drink flies were swarming around the pick up counter. Staff was just working away and oblivious to the obvious flies. Probably won't be back. The trash cans were already full on the inside and it was only 10 am. There was trash bags outside and a full can as well. read more

Starbucks - Blonde Vanilla Latte - Coffee & Tea Near Me - Fernley, Nevada

Horrible service and store and restrooms are filthy. Starbucks needs to get their act together. Seems like restrooms are always a hot mess, and the staff is overwhelmed trying to keep up with the drive thru line. read more

asked for an iced coffee with some sugar and a little bit of milk. simple OG drink. The cup looked white no coffee in it at all. These people wild read more

Service was bad. Drive through attendant was messing around laughing and talking to another female employee while my order and two other orders sat for 5 minutes next to the window. read more

Latte was great! I bought a coffee cup to replace my old one! Service was too notch . Clean & server was very friendly & personable!

Be careful and double check your drink.They expect a tip even though they mess your drink up on purpose Specifically the drive thru. I have been in the service industry for years. Never did I expect a tip until I served the order was nice and did the best service. Coffee and drinks are expensive so when deciding to spend money you would like your drink done right not messed up or shorted because of perceived slight on their part. Double check and be careful. read more

They send the wrong food that isn't edible due to dietary restrictions refuse to listen and hang up on you stealing your money. Absolutely the worst customer service in fernley should be shut down​ read more

Always busy, slow and definitely repeat what you want if you order in the drive through. I wanted a toasted bagel with extra cream cheese and a coffee. Got a toasted bagel but no cream cheese and my coffee tasted like an ashtray. read more

Dirty, dirty, dirty space, but friendly service and good coffee. The reason for the low stars (in addition to the lack of cleanliness) -- unfortunately for vegans, this location does not carry the vegan bagels and avocado spread. I drove a LOT of miles on my road trip across the state just waiting to get here so I could get a bagel and coffee to wake me up, and the fact they were unable to deliver was disappointing. But, to at least have a Starbucks along a stretch of highway where there's really not much for hundreds of miles is something, so -- two stars. read more

Starbucks - Starbucks in the middle of nowhere - Coffee & Tea Near Me - Fernley, Nevada

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Who is the district manager for this location? Never have I been in a more abhorrently filthy Starbucks. The condition of this location is obviously a management issue. While I was dining, an employee came on to their shift and began to sweep up the debri behind the counter, but a supervisor stopped him. I've emailed Starbucks, but I expect nothing will be done. Just a word to the wise; grab something to eat/drink elsewhere. I'd be especially concerned about contamination and health conditions behind the scenes. This is how people get sick read more

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The service was a little slow, but that's completely understandable because there was an abundance of people. My drink was amazing and I definitely would go back for more. read more

Heck! Who doesn't love a Starbucks! Friendly staff, good coffee, always gets my order spot on right!