I won't even go on a huge rant but HORRIBLE customer service from the order taker to the manager Yaya! When taking my order in the drive thru, the employee was not friendly at all & I asked for a strawberry shake he tried to give me a smoothie once at the window and once corrected he told me "you did say a strawberry smoothie but okay" before I could get my words out he closed the window in my face. I asked to speak to the manager "yaya" and he was just as rude!! read more

On my way to church I purchased a vanilla latte. Upon tasting it when I arrived for Sunday school, I realized it was plain coffee. After church I returned to the McDonald's with the coffee to have it replaced. What I encountered was a disrespectful, rude female manager who said "What?!" after I explained why I was there. In addition she gave me a look of disdain as if I were in the wrong for returning it. I had to take a quick moment and pray to not react to her rudeness. I politely explained I made the purchase through the app and asked if she needed to see a receipt. She said she did not. Another person remade my latte. Upon receiving the corrected order the manager nor the person who remade the latte apologized for the error. I got her attention and asked if she were the manager before writing this review. She stated she was the manager. The customer service at this location is horrible and disrespectful at best. She is setting the example for her staff to be disrespectful as well as evident with the other person plopping down the remade order and abruptly walking away. I was the only one at the register, so it wasn't busy at all. This occurred on Sunday, 3/1/2026 at approximately 1:45 pm. read more

My usual McD, today went thru drive thru using mobile app,gave my code acknowledged me by name, pull forward wave at first window as the order is already paid in app. Get to second window,try to give me the wrong order, my fault they tell me for not stopping at first window.real attitude., read more

Horrific treatment by a Hispanic manager overweight with tattoos . She had to come because the cashier couldn't not understand English . I had trouble with the app and said I'd like to pay cash while showing her the app this is the manager. She had no tolerance, didn't care and said if I didn't pull out of line she would call the police. Then slammed the window say down at the office chair and started calling. Really ? iVE will be visiting this location. I suggest nobody go here till we have people that can understand English and do y call the police on you read more

How does a well known big franchise restaurant runs out of Diet Coke? The Manager needs to keep up with the needs of it's restaurant, it's not like they have to run other locations. read more

This McDonald's is awful They never gave me my kids Apple juice and this is how they fill a large fry! The fries were Ice cold too. read more

McDonalds - This McDonald's is awful, forgot my kids Apple juice and this is how they fill a Large fry (which were cold) completely unacceptable - Burgers Near Me - Glen Ellyn, Illinois

There isn't alot you can say about McDonald's. It's been around for a long time. They have grown so much that everyone pretty much knows what to expect when eating there. Junk food, fast food, and comfort food are words commonly used to describe this establishment. With that being said, I must admit, I do enjoy my guilty visits. McDonald's provides a quick bite at a pretty low price. Especially if you know how to navigate the dollar menu. Some favorites of mine are the triple cheeseburger and the McChicken. I went into this location and ordered a "signature recipe" burger. The sweet BBQ bacon selection. It wasn't bad but it was exactly what you'd expect. Greasy, salty, and not quite what it looks like in the menu photo. McDonald's is now advertising "100% fresh beef". Meaning they aren't freezing their patties anymore supposedly. I didn't notice a huge difference in flavor but I do admire this effort. read more

McDonalds - BBQ bacon signature burger - Burgers Near Me - Glen Ellyn, Illinois

Order taker acknowledged me that I was in for a mobile order I was in/out 3mins And presented my drink that wasn't over spilling with whipped cream all over outside my drink cup Dinning Lobby was decorated for the holidays. Very christmassy Nice read more

Worst tasting McDonalds in area. Order is almost always wrong. Burger "meat" seems old at any time of day. Breakfast sandwiches- hard to screw up but they do. Drive to the closest one Instead. Zero stars. read more

I ordered 20 piece nugget, they charged me for 40! Took almost 15 minutes to wait my turn to pay the guy almost breaks the swipe machine for me to use my Apple Pay. I guess I'll be feeding my design classmates for tonight's class smh The lady had the nerve to ask did I still want them...sure, I have time to wait another 15 minutes for you to figure out how to give me my money back *sigh* Today was definitely not a good day for them. Hopefully it was just a misstep but, sadly the other reviews confirm my fears that this is a regular problem. read more

Thought we liked this Location until we went to counter to get a coffee refill. Terrell went out of his way to ignore me until I asked. Quite rude as though he had a 'chip on his shoulder.' Probably won't be back. Just passing through on business and there are several locations in area as well as competing brands. read more

McDonalds - Don't expect this guy to acknowledge you if you need a coffee refill!!! - Burgers Near Me - Glen Ellyn, Illinois

I have tried a half dozen times at different times of the day and maybe 1 time I would give it 3 stars. Tonight had fries and a Mc rib. Mc Rib was alright but fries limp, greasy and way to salty once again. The fries were always the best thing about Mc Donald's to me but so much disappointment in this location with the salting their fries to were you can't even eat them. read more

McDonalds - french fries on a paper plate - Burgers Near Me - Glen Ellyn, Illinois

so basically i whip up to the mcdonald after playing 57 seconds in my basketball game and i want a nice cold refreshing grandma mcflurry because there were posters displaying the new flavor so i asked the cashier for a grandma mcflurry and she barks at me NO i am fuming how do you display an ad for a mcflurry and do have it get your act together ronald read more

There's only one thing on the McDonald's menu that won't kill me, I stop by for the quick drive through coffee. It really shouldn't be hard to get this sort of order right, small coffee. Black. I mean come on. read more

I ordered two sandwiches, and a large cup of water. They charged $1 for the water -- which is same price of a large soda or iced coffee! Even worse, its the middle of summer where getting a cup of water is not only a healthier choice, but also a life preserving choice in 90F heat. This location's management should be ashamed of itself for valuing profit over their customers' well being. read more

The drive thru was relatively speedy (save for the totally unprepared/distracted driver in front of me). However, both employees I encountered were less than friendly: no "Hello," "Thank you," etc.: Just stuck out their hand for my payment and handed me my order. I find it annoying when *I* greet workers and they're siiiilent. read more

The folks at this location are speedy and super nice. The place is clean and tidy, with a great atmosphere of home. Absolutely recommended... Great job everyone in this location. Two thumbs up. Overall I like this location. Highly recommend read more

Horrible, 1/10 quality and service, this place should not be open. Their meat tasted horrible and over cooked and presentation looked like something that was pulled out of shreks butt read more

It breaks my heart to have to update my formerly glowing review of this McDonald's. It used to be the best one in the area, bar none. The staff NEVER got my order wrong. Now it is OFTEN wrong. I know the previous manager is no longer there, so perhaps that explains the downfall. Or perhaps it has become one of the Mickey D's that the company sends its trainees to. All I know is the fall was swift and hard. Today my order was placed incorrectly, leading to me being overcharged. And this was done by the manager! Who do you ask to speak to when the manager is an idiot? A worker, a girl of perhaps 17, had to show him where to push on the register to place my order correctly. Good Lord! read more

there's a reason why i only gave this mcdonalds one star. because i couldn't give them a 0-zero-0! from selective hearing not getting the order right! attitude! attitude from the drive through window staff! to the quality of the product they call food! my last time at this mcdonalds. read more

We come to this McDonald's every morning and enjoy the professional, friendly staff Our order is always hot and ready when we pick up at the drive through. Very pleasant experience to start our morning. read more

Awful! When is it ever okay to blatantly talk about a customer in their face?? Went through the drive-thru, pulled up and the employees and manager proceeded to laugh and talk about me, one called me a b!*ch, then proceeded to mock the customer behind me. Shame on you all! I do NOT recommend!! read more

One of the slowest and least customer friendly McDonald's I have yet to encounter. Awful management in an area of high value.

Went there for breakfast the other day. Ordered a steak bagel with extra onions. Got the bagel...no onions... brought it back... manager apologized and gave me another sandwich....still with no onions....brought it back...finally got a steak bagel with extra onions.....this speaks for itself.... read more

I've been here several times, since our office is close by. I would have to say that 3 out of 5 times that I go through the drive-thru, I would need to come back in the building to get or replace something they screwed up in my order. They are also pretty slow in the mornings, meaning you'll wait about 15 minutes in the drive-thru lane to place your order and get your food. I know it's a waste of time critiquing McDonald's but I figured I should share my experience to others before coming to this location. My tip for you is to check your meal each time you visit this place, just in case they made a mistake. It would save you and extra trip back. read more

Very clean restaurant. Denzel was fantastic and friendly! Keep up the good work!! read more

McDonalds - a man in a red shirt and tie - Burgers Near Me - Glen Ellyn, Illinois

The manager this morning was very rude and ignorant. Gave me attitude when ordering and was just not very nice toany if the customers. Go take some classes on how to be people friendly when working with the public lady. read more

Wasted time. Placed two separate orders during sit-in visit, one to eat at the restaurant and one to-go. The app let me order Guava pies. When I saw the order was being 'served,' I waited to be helped at the counter as I was not seeing my order. It was difficult to get a worker's attention as they were hidden working on orders or helping drive thru. Two other customers were waiting for their orders in front of me. A manager or shift leader asked ONE of us something about pies, the customer says no; the worker leaves. When it is finally my turn to be helped, I tell another worker my order number. She asks me if someone told me they didn't have guava pies, to which I tell her this info was told to someone else. Why the manager or shift leader didn't ask EVERYONE there, not sure. But I spent about 20 minutes just waiting to be helped at the counter (20+ minutes since the order was placed) only to be told they didn't have what I ordered. read more

Where can I start! I'm outraged and annoyed. This McDonald's and many other McDonald's have terrible quality and standards. The workers are careless and the food quality comes out poor. For the 7th time in a row they forget something in my order. With me wasting extra time, I have to go and ask for my food I paid for. It started out with forgetting straws every time, which didn't bother me, to multiple more errors made by the workers. Couple times they have even forgot my sandwich or cookies! This is terrible and needs to be taken to notice. Thank you McDonald's for proving to me Chick-fil-A is better than you by far. read more

Terrible service. Couldn't get order right. The manager was extremely rude and unhelpful. Save your money and go to a different McD's.

Who reviews McDonald's restaurants? They're all the same, right? No, this McDonald's is fantastic. With a quick stop to the Walmart next door, I called this McDonald's to ask if they had ketchup pumps available (if you like ketchup as much as me, you'll understand my concern). The McDonald's locations around me (Harlem and Montrose) don't have them for whatever reason and is the reason I stopped going there. Anyway, not only do they have ketchup pumps, they also have FREE soda refills that you don't have to ask for (also something not available around me)... simply amazing. Also have to mention how nice and crispy my chicken nuggets came out, thank you! Not sure what the Hispanic-looking lady's name is (has dark hair with a little bit of red in it) that rang me out (says KS#3 Side2 on my receipt), but she was super nice and smiled at me the second I walked in - not sure who people are complaining about in reviews! Anyway, this is the best McDonald's I've been at in a while and whenever I'm in the area and craving some, I'll be sure to come back! read more

Service is generally horrible. Kids working there are generally rude. Ordered a happy meal and got no toy. I mean how hard is it really? A happy meal, put the toy, inside the box. Literally. read more

The guy at the drive through saw me give him the online coupon from my phone, it was a dollar ice coffee. When he tried scanning it he asked to see it and he told me it didnt include ice mochas. How can an ice coffee, not include an ice mocha??? Anyway I tell him to use another deal since most of them are for coffee and the app is saying I cant use another deal for 60 minutes even though the one didnt go through. He then accuses me of already using one today even though I LITERALLY tried using it right in front of him. He SCANNED IT. Did not appreciate the accusation. I then ask why he cant type the code and he says he doesnt know how the app works. At that point i feel disrespected, swindled and like I just wasted my time driving here. I leave, call the McDonalds where the woman who answered tells me yes they can manually input it into the system. And she didnt know why he just didnt do that. So I would like to know why in fact he didnt do that after he saw me opening the deals on the app. And also why the app now suddenly making you wait 60 minutes?? the only reason I come here is because of the app deals and now because of corporate greed the app is falling apart. Very disappointed. Usually this McDonald's has great staff but the people working today were awful. It doesn't take much to help someone out and be kind. Unfortunately people here didn't want to go the extra mile, or be helpful at all. read more

We had a birthday party for our daughter here on Sunday, July 29th 2018, 2pm. There were 13 kids...not something that is easy to deal with/manage. The Manager was super awesome, friendly, and so helpful in getting the kids their food and drinks. She was very attentive to our needs. People take fast food workers for granted. They think that it's an easy job, news flash, it's not! They deal with people who think they're entitled. Thank you for making this an enjoyable experience. My daughter was a very happy kids. read more

Pulled up to the first drive thru window and 2 female employees were fighting. The girl at the drive thru window closed the window once I got there and continued fighting. After around 5 minutes of just waiting for someone to accept my payment and listening to them go back and fourth, an employee cashed me out while the girls continued to argue- I felt bad for him because he stepped in to work the drive-thru while the girls continued fighting. I'm just confused as to why you wouldn't take your argument in the back room instead of fighting in front of customers and backing up the drive thru. Hopefully Management could step in next time to send home the drama and make it easier on the employees who are there to actually do their job! read more

HORRIBLE!!!!!! they mess up your order every single time!!!! Or you have to wait 30 minutes in the drive thru line for your food read more

I just tired to get food from the drive through and I realized I forgot my wallet and ask if I could give them my card info and the guy just closed the window and no. I also have a McDonald's account to order food when stuff like this happens to me but the man working didn't even let me get the chance l read more

I go here because it's the closest one to my house. But seriously unhappy, not friendly employees, my order is wrong 50% of the time (late night hours) and TWICE in the last few months overnight they tell me "we are only serving drinks" huh??? read more

Manager was very rude and wouldn't honor our coupons. Will definitely take our business to another location next time.

Cashier are so lazy and order was incomplete.. tiffanny was very rude and not paying attention if i am the manager i would fired her!!! Lazy