I really wanted a caramel sundae. I had already gone to one McDonald's in search of ice cream and in the time it took me to walk from my home to that location, they turned off ordering for any ice cream products, so I came here. I went through the drive-through and the first thing they asked is if I would be using the app to order. That's weird. Why would I use the app to order in the drive-through? I came drive-through to talk to a human being. I asked for a caramel sundae and one for my husband too. The worker tells me my total and I pull forward and pay. I go to the second window. The worker there hands me two paper cups with just ice cream in them. I said, "I'm sorry but I asked for caramel sundaes." The worker said, "This is a plain sundae." What the heck is a plain sundae? A sundae, by definition, is ice cream with a topping on it, usually fudge or chocolate, sometimes strawberry or caramel. A sundae has toppings. I learned that at McDonald's, "plain sundae" is something you can order and it's just a cup of soft serve. In any case, I didn't order a plain sundae, I ordered a caramel sundae. The worker yelled something back to the first person who I had ordered from, then topped the ice creams with some caramel and handed them back to me. At least the price is the same for a "plain sundae" and caramel or chocolate versions, so I didn't have to pay the difference. Also, I gotta say, McDonald's really is practicing shrinkflation, as the last time I got a caramel sundae when it used to be in the plastic cups, it sure seemed like a lot more ice cream and a lot more caramel. This little paper cup of ice cream isn't really worth the price. read more

McDonald's - caramel sauce added to a "plain sundae" - Burgers Near Me - Honolulu, Hawaii

One of the worst McDonald's I've been to. Drive thru is always crowded and long line entering from Waialae . Lots of homeless hanging around the side of the restaurant as well . Finally get to the speaker box and no one acknowledges you . I had to say Hello first then a person answer welcome to McDonald's lol . read more

McDonald's - Front of McDonald - Burgers Near Me - Honolulu, Hawaii

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0 Stars for French Fries: Cold, soggy and McD's excuse to change the bag "environmentally friendly" is only to charge more and give less. Bag is only 1/2 to 3/4 full. Guess it doesn't matter when it's served cold & soggy. Soda was flat and watery as well. I can't comment on the interior, as I used the drive thru read more

McDonald's - This is supposed to be a large fries - Burgers Near Me - Honolulu, Hawaii

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This review is mainly on the appearance and upkeep of the establishment. Seating area is "okay". The last two times we dined in, we had to wipe the tables down. Usually the trash is taken care of. Ice/soda machines. There are two. However, one has not been working for quite some time now. This last visit, it seems the one working machine was having issues with the ice. Display menu overhead. These have not been working for almost a whole year!!! WHY? WHY? WHY? VERY DISAPPOINTING !!! read more

I've never been to a McDonalds that wouldn't let me order fries in the morning, until this one. "It's breakfast time!" Okay cool. The one near my house will let me order a Big Mac and fries at 0600 in the morning if I want. read more

Went through the drive through and the guy there asked me if I had the mobile app twice which I responded to with no twice. On the third time he heard me and mumbled under his breath "okay that was like two hellos". I didn't comment on it because my wife told me not to. I went through to the window to get my food and I asked for a fork. The woman at the window asked me "why". I thought I was in the twilight zone. Food was good though. Shout out to the cooks in the back read more

We went to the Waialae Ave, McDonald's because they had a promotion on the smoky bacon sandwich, if you purchase the sandwich you get a free small French fries and a drink. And another coupon if you buy a smoky bacon sandwich you get a free Kit Kat shake this is the 2nd time we been there and still haven't gotten to try the smoky bacon sandwiched this cashier was very uncaring and didn't want to help in anyway, so we left. The first time we went we were told they ran out of sauce, so we told her don't need the sauce just give us the sandwich without the sauce. Then we were told they didn't have lettuce and tomato, so they couldn't make the smoky bacon sandwich , at least this counter person was more helpful in trying to replace another meal, since they were out of the smoky bacon sandwiches. Then we went another time and no sauce again, but this time they said they will give us a quarter pounder with lettuce and tomato in place of the smoky bacon sandwich, but no bacon? I don't understand why they have a promotion and don't have the necessary ingredients to make the sandwich? There were customers in front of us asking to order and was told they are all out? They still have self service drink counter as with most other places they discontinued the fountain counter and you need to go up for a refill. Lots of parking must be everyone figured out they are not well stocked with promotional items or maybe with everything. Dining area was clean read more

McDonald's - Quarter Pounder with Cheese Deluxe - Burgers Near Me - Honolulu, Hawaii

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After all my return trips back to da aina I finally find DA HAUPIA PIE!!! It's always escaped me! I've always ended up with guava or taro! BUT I GET LUCKY HERE FOR ONCE! ONLY DA AINA FRESH FRIED GOODNESS!!! It was served piping hot! Be careful! Gotta have a coffee on da side. Mmmmmm....childhood happiness in da McD's tasty goodness! Accompanied by a Large coffee. Service is excellent here especially considering they must deal with so many homeless. It's clean, bright & they're working hard cleaning, sweeping & wiping. I give the crew credit. They're polite, professional & friendly. read more

Management here....you guys need yo address the homeless going in dining area...bringing their trash in ...napping on dining chairs...looking for good in trash while staff just looks away. They smell like piss. You guys heard of bedbugs? Its where homeless spend time. Bus benches, going in dining areas to nap, hanging out... read more

Picked up a Disney 100 Happy Meal here. Quick and fast service here. No lines. I went indoors and the place was clean and orderly. My order was taken immediately and I received my order in less than 3 minutes! This location still had the Disney 100 figurines available at @11 am. on 11/08/23. They graciously upsized my drink for no extra charge when I asked. The food was hot and I was pleasantly surprised by the cleanliness and service at this location. read more

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No bathroom for customers just wanted to wash my hands so I used the fountain drink area to do that.

The last 5 times I went to this McDonald's they didn't have any WiFi. I couldn't order anything because I was out of data. What a waste of time and kind of McDonald's doesn't have WiFi in 2026 ??? Besides, even when they have WiFi they treat you badly there. You can find yourself waiting for 10 minutes, sometimes more, just to have your order taken, even though there's nobody else in line. Meanwhile they're all running around serving people who ordered through the Drive through. They are the priority, the people in comfort of their car are served before the customers in the actual restaurant. And then if you dare make a special order ( like no pickles or no onions...) they will mess your special orders more than half of the time anyway. How is this restaurant still open till this day remains a mystery to me. read more

Doing errands within the area and felt hungry for a sudden? A quick eats can solve your solution and McDonald's will be one of the option! Parking is not a lot so at times it can be challenging. Customer service is a hit or miss always - depends who and how great or bad that person's day at the counter. Service is pretty good and every time we come here the staffs are not that grouchy. Food is what it is - fast food! Less to no nutrients but sometimes conveniency is the key to get that errands done asap. There are plenty of chairs and tables - pretty casual. And if you're lucky sometimes you will find yourself alone dining in here. Mahalo for reading & happy juandering fellow yeeps! read more

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BEWARE!!!! There's either an IDIOT or a THIEF working the drive-thru register at the McDonald's on Wai'alae Avenue in Kaimuki. Late evening, on Thursday, June 19, 2025, got food at this drive-thru. Tossed the change in a bag, went home, ate the chicken strips, which were lousy: dry, overcooked, gristly, tasteless. Didn't check the change until the next day. Out of a $20 bill, I was supposed to get $14.25 in change. I GOT SHORTCHANGED $10.00. My bad for not checking at the window. Not expecting a refund. With my health issues, not sure I want to exert the effort to talk to the manager. But the manager should be aware there may be a problem employee on staff. Having worked a register, management should be able to tell if the till doesn't balance. If it does balance, then my $10 must have been pocketed. I don't expect restitution, I'm sharing this in case other customers have had similar problems. Also to warn future customers to be cautious when buying food here. CHECK YOUR CHANGE AT THE WINDOW. The receipt has a Survey Code. Planning to use it. read more

They messed up my order, paid for extra patty but they removed it instead of adding on so we got less than we paid for.

This is my go to McDonald's the morning crew is the bomb, they know my voice over the speaker. I happen to place a order thru drive thru and this is what I got. I know burgers then to be greasy but this greasy. Look at my bag by the time i drove home. read more

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CODY visited the Waialae avenue location CODY ordered Filet O Fish, fries, and soda CODY food was tasty, The restaurant was crowded CODY counter person was friendly, The minimal staff was overwhelmed CODY wait for food was a bit long CODY noticed the staff left the bathroom door open, The stench was pungent CODY dining area, The tables weren't wiped, The trash bins overflowing CODY noticed a parade of homeless people helping themselves to what they could find in the trash and what they could drink for free from the soft drink dispenser CODY will return, but may only use drive thru. read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

They consistently do not put your Monopoly cards in the bag. I've yet to receive one from them and yes, I'm ordering the qualifying foods. Kahala and other Mcdonald's are doing just fine with it. Also, they do need to look into why the interior restaurant has a sewage/restroom smell. I rarely go in, but when I do I can smell it. read more

"You know what you are getting" Any of the fast food restaurants have standardized their offerings to a T. What do I mean? No matter where you go across the United States, when you walk into a McDonalds you know exactly what to expect. The offerings do pretty much taste the same, whether it be in Honolulu, Hi or Casper, Wyoming a Big Mac is going to hit you the same way. The French fries will have that same degree of crispness, the hazelnut iced coffee will have the same degree of sweetness. Sort of homogenized comfort food. We like to try variations, we like different kinds of burgers, but sometimes because of cost, convenience, or just mood, we want to eat something that brings us back to a simpler or less stressful time which comfort food can do. Sometimes the Golden Arches will do just fine. read more

Every time I come here my order is always missing something , I always order through the app or on their kiosk & they still can't seem to get orders right! DO BETTER YALL read more

It's a mobile app order, can your employees not read! How hard is it to READ an order! You guys should try eat nuggets without sauce. Incompetent. But nothing will change. Garbage service. Hiring poor=poor service. And your phone number don't accept calls lol probably cuz the over load of people complaining about orders. read more

This is probably the only McDonalds without a drive-thru, but with the same quality I'm accustomed to. Always in search of the local favorites, I was saddened at the loss of the saimin that we always enjoy. The spam, egg and rice and sausage egg and rice are still there, but I'm always looking for those island favorites that are only found in Hawaii... read more

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Parking lot is small. Homeless are outside and inside. Inside of the restaurant is dirty & has a lot of flies. Looks like they don't clean the tables often. read more

Came here for breakfast after a run near Waikiki beach. Ordered the spam rice and egg dish. Food was well below expectations. The food was lukewarm and the rice seemed like it was left out overnight. Would not recommend this dish here. You can place an order at one of the standing kiosks or go up to one of the registers. Also, there is no restroom access here for the public. read more

McDonald's - Spam Rice & Egg - Burgers Near Me - Honolulu, Hawaii

It feels like I get an attitude with my order without fail. Some of these employees need to be retrained or consider not working in customer service. read more

Honestly, the food is good. But the problem is, I just arrive to pickup my mobile order, and I receive a wrong pie. I order taro Pie. Instead. They give me apple pie. Like there's no communication. So I'll say this to you all. I highly recommend contact the corporate. And also I know all this frustrations is coming from. So it's better to just contact the Corporate, and also have everything recorded before you enter them, and keep it recorded. And will safe all that for court, for a fact, and prove. Like here's a list of worse service that I have from them. * Wrong Orders * Missing Item * Attitude * Lacking List of needs to improve on. * Customer service * Always be correct Order with no mistakes * Need to communicate better * be Professional * Show Smile * always Listen to Customer what they said. (Customer always Right) they paid you. read more

This McDonald's is a testament to the very values this country was built on: Equality and opportunity. Anyone that walks into this restaurant can expect to be treated with respect and dignity. In addition to serving delicious and reliable meals, this location provides career opportunities for people from all backgrounds to gain valuable experience and develop skills that help individuals move forward in their life. I'm lovin it read more

Final update: it happened again!!! This is literally the slowest McDonald's on the entire island. It takes 15 minutes for a freakin cheeseburger. WARNING: if you place a mobile order: they will make it quickly sometimes, but they literally keep it on the shelf and just make you wait for 15 minutes. BUT once again, Vivian is the GOAT of this McDonald's! Everytime she's there, it's soooo fast and perfect. read more

Manager Lucy needs more training. She yelled at her cashier after cashier couldn't find my payment, thinking I did not pay for my order. Lucy came out in the front and with an attitude asked Rayme why Rayme keeps calling her. Who does that? That's why the staff have really really bad customer service. Esp the night crew! Waialae McDonald's need MORE TRAINING with their customer service. Rayme was apologetic & offered to refund me my money and pay out of his own pocket. Thank you Rayme. You should be the manager. read more

(Dined 09/26/22 MO @ 11:00am): Old McDonald had a farm of fast food, elder employees, and a homeless haven...! I ended up at Kaimuki's McDonald's merely by happenstance as I was getting familiar with the Bus routes specifically from Hawaii Kai to Sacred Hearts Academy for my goddaughter/youngest niece who will be doing an internship of sorts there in the coming months. After my reconnaissance, this was the perfect opportunity to grab one of my favorite island pies and to try how they did their apple fritters. Let's be clear... I wasn't particularly a fan of this brand but loved their seasonal pies like haupia, mango, and taro. Was this a fruitful impromptu visit to Mickey Dees!? PURCHASE THE "APPLE FRITTER IS TAKING OVER THE WORLD TOUR" CONTINUED... Apple Fritter ($2.99): Not that I was an apple fritter snob - eff it...yes I was! - but there was a certain way I liked mine. 1st, the price was comparable to the now higher current going rate (gone are the days of the under $2.00 fritter). 2nd, it was round shaped, the thickness and density was somewhat to my liking, and roughly the size of my hand rather than my face (an ode to the great Goldstar Donuts in Van Nuys). 3rd, there wasn't a very good amount of apple bits. 4th, the overall light brown color was decent but lacked burnt ends (I loved it burnt), and the low glaze made for an unappealing but less messy cracking effect. There were no crunchy odd crannies, corners, and nooks which I liked to break off into small little morsels. 5th, it was room temperature at best which was unexpected since it was early enough in the day with no hints of oil pockets or gooey apple juices that leaked into your mouth and dripped down your throat. I ate this as a late breakfast/early lunch. Overall, it had decent value - 2.5 out of 5.0 STARS https://www.yelp.com/user_local_photos?select=KkQSsJZYlEB3wS6cRGTIMQ&userid=8jVT2inwc8GIQ6sH2UG9Vw Taro Pie ($1.59): Whenever I visited Hawaii, I always made a point to stop at any McDonald's for one of their special pies not found on the Mainland, and the taro flavor was a constant offering. The outside was golden, crispy, and flaky https://www.yelp.com/user_local_photos?select=e4gRYKsKn3oByBBVDJltgA&userid=8jVT2inwc8GIQ6sH2UG9Vw, while the inside was hot, steamy, and tasty with that undoubtedly thick taro texture and earthy sweet flavor https://www.yelp.com/user_local_photos?select=k5kJ6sy8iNsFz5t9URQdfg&userid=8jVT2inwc8GIQ6sH2UG9Vw. I got my taro pie fix and enjoyed every bit of it! SERVICE Upon entering, I simply went to the shortest line (two people ahead of me) and waited about ten minutes before I placed my order with an older woman. Actually, it appeared the entire staff was easily over 50 years of age which I thought was pretty cool! About seven minutes later, my simple order was ready and I was off to find an empty table to enjoy. I didn't notice any table service which wasn't an issue for me. All was island chillin' - mahalo! PARKING (FREE; N/A this instance) Although I took a bus to this location, they had a small private lot along with a drive-thru. Otherwise, there appeared to be plenty of spots along the main drag of Waialae Ave. and surrounding side streets - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A standard-sized fast food restaurant layout with most of the space devoted to the dining area that consisted of an assortment of benches, tables, chairs, and stools (there were also a couple tables out front). Several promotional posters hung on the walls and windows for your reading pleasure. Sadly, there wasn't a Play Land, this location appeared to be homeless-friendly, but all was surprisingly clean inside and outside. Plenty of natural lighting came through the many large windows while a ton of electric recessed ceiling lights filled in the rest. There were no TVs while Top-40 music played in the background. https://www.yelp.com/user_local_photos?select=a86hk8BTknb6d_jRwXP4wQ&userid=8jVT2inwc8GIQ6sH2UG9Vw ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I generally found McDonald's Kaimuki location to be fine, served the purpose I needed it for, and was perfectly situated at a bus stop along a busy street across from a school. I wasn't a fan of the plethora of homeless individuals who found refuge here and made the dining experience a tad uncomfortable mainly because of the aromas emitted from said individuals. I wasn't a fan of the apple fritter, the taro pie was a savior, and I'm sure the rest of the standard menu was fine. Kudos for the hiring of older "aunties and uncles"! I found good value based on the prices, service, and experience noted above (TOTAL paid experience was around $5.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 3.0 STARS read more

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Forgot to mention that this was the Palolo location. Fast forward to 2024 and the drive through at 10pm is slow as a snail. Must have taken 30+ minutes to get our order. I give my online code and get to the food pickup window and the poor lady has a bag but looks pretty frustrated. She's talking to the manager and it seems like the burgers aren't ready. So we wait another 5 minutes. It sounded like the manager told her to make the burgers herself or something and all she could say was she's giving food out the window. Years of bad service. Keep an eye out on the Palolo location and maybe go to a different McDonalds if you want fast food in less than 30 minutes. read more

The service here is good but I was really disappointed with the smaller size of the sundae. I got multiple beverages plus the sundae so I asked for a carrier. The regular carrier is too big for the sundae cup so the cups is tilting. The sundae cover does not fit the smaller cup. What a mess since it melted faster. It seems like an unplanned change to the smaller size. Again the service was good but the sundae was disappointing. Three scoops and all pau. read more

McDonald's - Sundaes are much smaller now. Covers dont fit. Dripping all over. - Burgers Near Me - Honolulu, Hawaii

Look. Just don't go here. I'm not going to bore you with the problems I have here every single time I go over years of visits. Just do yourself a favor and don't go here. It's not worth it. It's time from your life you will waste and never get back. McDonalds is a horrible corporate company. They make it nearly impossible to get satisfaction on a corporate level or report a problem. The local stores don't answer when you call them with an issue. A single drive through visit can take up to an hour if it's late at night (yes, that is not an over exaggeration). They get the order wrong every single time. It then takes them another 10 minutes to correct that. Just don't go. Seriously. read more

I don't eat at McDonald's often, I only would get their breakfast platters (spam, egg and rice) and drinks (unsweetened iced teas, coffee, Powerade and smoothies) here. I haven't had their Mcnuggets, fries and burgers in years because as all fast food restaurants are unhealthy with lots of empty calories, grease and salt. The last time I had some Mcnuggets is when my cousin brought some over to share out of a 20 pieces box and I ate like 6 pieces with sweet and sour sauce. It didn't taste that great to me as a runner and occasional swimmer. You'll feel "full" as in bloated (too much salt can cause inflammation) from their food than actually being full in eating eggs, chicken and other healthier foods. To be fair at their competition, I only have their breakfast menus there as well because it's the only thing I could eat on their menus besides their drinks. It's how people become obese, heart disease and other allied health problems from eating too many unhealthy empty calories from fast food. Unless you work out as much as Usain Bolt, who ate like almost 100 chicken mcnuggets before his Olympics runs but not many people workout and train like Olympians. I am biased towards this McDonald's because I've grown up by it because my school was in the vicinity of this location, so this always brings back memories especially when all the high schoolers come here after school. They're good on drinks, but it's been a while since I got their breakfast platter pre-pandemic. They have a bathroom which is clean and well stocked, the employees unlock it for you to enter. The seating area is updated, comfortable and its easy to refill your drinks at this location when you dine indoors. I do order the extra sauces, butter and utensils with my breakfast platter and usually line up to order because the touch screen doesn't always work for me and I'd want the employees to keep their jobs not be taken away from technology. I usually get good customer service from this location, but only visit this location if I'm in the area to run errands. They don't sanitize between each person dining indoora and mask are required to enter inside unless actively eating and drinking. No vaccination card required. They're a busy location, but looks understaffed as there's signs for hiring posted on their windows. Thank you for the good breakfast platter and drinks! Thank you for the comfortable seating area! Thank you for the good customer service! read more

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If I could give this review no stars, I most certainly would. I frequent McDonalds locations because of its convenience and the fact that I love their ice coffee and utilize their app frequently. As a former college student that went to school right down the road along waialae I would often get food here in the past without problems. Today I went through their drive thru and came out very dissatisfied to say the least. Now I am not one to complain and a lot of reviews I pride in building businesses up, and am easy to please however. Lori left me very unhappy as a frequent customer. While attempting to pay in the drive thru she made me go to the last window and refused to help me simply because I was grabbing my coins to pay and took too long. Simply stating "this is too long I need to go" left me upset. I address this in high hopes that this doesn't happen to someone else say an elderly individual who is trying to pay. What lousy customer service. No matter what kind of day Lori had there was no excuse and more importantly no one behind me to rush me like that. Especially having a disability. How many people will she do that to after me? Please reconsider hiring this kind of employee in the future. read more

Love waiting for your food for more than 30 minutes? Do you like your food cold? How about talking to indifferent staff? Come to this McDonald's location. read more

McDonald's - They graciously kept all of us waiting for 35 minutes. - Burgers Near Me - Honolulu, Hawaii

What are these guys doing? No sauces for mac nugget and no bacon in bacon quarter-pound cheeseburger!!!??????? This kind of thing happens in almost every order... Sucks read more

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I grew up in Palolo and would frequent this McDonald's location a lot as a kid. The service was always great and the food came out fast and fresh. The past few times I've been to this location the food took at least 30 minutes for something simple like a McDouble meal. Tonight, I had ordered a chicken McNuggets meal and it took over 30 minutes! Be prepared to wait! Aloha read more

Dont order here ever. Doordash. Slow and gets cancelled. Drive thru. Slow forgets stuff. Counter. Be ready to wait 5 hours

Came here multiple times on foot as well as did an UberEats order since I had a coupon. The food was fast and fresh, good service and friendly employees. The parking is a bit weird, but if you enter from the Palolo side there is an enter/exit. read more