Excellent friendly customer service! Cheerful, audible, friendly, thanked me for stopping in. Kudos to the person who took my order. I ordered two bottles of water. The gal who took my order thanked me for giving them a heads up that I wasn't using the rewards app and that I didn't need a receipt. Boo to the person working at the food delivery window. I felt like I was being ignored. I mean how hard is it to hand me two bottles of water? This person didn't say anything except "here's your water." read more

McDonald's - Fast Food Near Me - Jackson, California

This was the absolute WORST drive thru experience I have everrrr had in my life. Why did it take 45 minutes to get my food in the drive thru?! That's just crazy to me. Where is the manager? Are these people not trained? There is no excuse. A driveway thru is supposed to be fast because that's the whole point. Once I got in line... I was stuck and wasted almost an hour to get a disgusting chicken sandwich. Never again. read more

McDonald's - $11.04 later after almost an hour wait? I wouldn't even give this to my dog. - Fast Food Near Me - Jackson, California

2-16-2025 20 min drive though waits. Avoid this place you can get a better cheaper burger at Mel's and go in sit down and be done before you even order in this drive 2-22/26 still 20 min drive through read more

Stoped on the way up to Kirkwood. Fast service fresh food bathrooms clean. Open early around. 6 am. No complaints read more

McDonald's - Egg McMuffin® - Fast Food Near Me - Jackson, California

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-IMPORTANT ANNOYING SHIT- Been living in jackson for about 11 years. This McDonalds has always been iffy sometimes but mostly good. But oh, oh my god. Recently they got all new employees for some reason and oh, my god. don't go here. don't. I was sitting in the drive thru, and the other speakers people ordered 3 TIMES. They skipped me 3 times. Then when I confronted them about it at the window, they giggled, right in my face. When I got to the pickup window, they repeated my order and it was wrong. Then she just stared at me and said "do you... want me to go tell them to fix it...?" YES DUDE HOLY SHIT. It felt like 10 minutes I sat there waiting for my food. Food was good, but good god. Train your employees. read more

While driving on Highway 49 through the town of Jackson, CA, I don't hesitate to stop at this McDs. It's right on Highway 49. Throughout the years, I've zipped through their drive thru to grab some quick eats and had no issues. My orders are correct and served hot. Customer service has been good. Checking all the boxes for fast food. read more

McDonald's - Fast Food Near Me - Jackson, California

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I ordered a hamburger with extra onion , and extra pickles, and I got home opened my food up and found 1 pickle, and some onions. Terrible. Make sure you check your food before you leave. These people have no care at all. read more

McDonald's - Fast Food Near Me - Jackson, California

Ordered on mobile app! Pulled in parking lot space two, went to the app put in my number, and it just spun and spun and spun. I went in & asked for my order, and the woman went to hand it to me, and I tasted a fry and it was ice cold. I stated it was ice cold. She grabbed the bag out of my hand, threw it in the trash and instructed the staff to make the order again. All she had to do is replace the fries ! So now its going on a half an hour to forty five minutes that I am waiting for our food through the mobile app Seriously this was ridiculous amount of time to wait and the woman that grabbed my food was very rude. It seemed really disorganized! The elderly couple that I entered in to the store with got absolutely no one to say hello ,will be right with you ,nothing! Really poor customer service. I get that they were busy it was around lunchtime, but whatever happened to customer service? I just really felt taking aback by her actions, while not even saying a word to me! Most people would've said I'm sorry it's cold. I'm gonna have them remake it. Just please give me a moment something she said absolutely not one word to me. Just grab the bag out of my hand and threw it away. read more

not sure why they had low reviews...service was fantastic, place was really clean, food tasted to mcdonald great standards. read more

McDonald's - enjoying Mcdonald's!!! - Fast Food Near Me - Jackson, California

This particular Mc Donalds has poor service with rude people on the drive thru. They charge inflated prices compared to other stores. An xtra fish fillet patty is 3.29 ! Most charge between 1 dollar and 1.30. Corporate greed read more

Poor service, incorrect order receive, and cold food. Where do I begin. This specific McDonalds never disappoint, it's always a bad experienc. read more

First we ordered milkshakes and then they didn't give us our milkshakes but charged us for it.Frys were very stale

Very nice workers... :)) always so respectful felt like I'd only get looks cause I'm a blk women but they made me feel like I wasn't a outcast even if it's just a McDonald's :)) the food is well McDonald's but good and fresh... read more

To the owner or manager. Yesterday I ordered online and went to lane 2 for pick up. Lane 1 and 2 were busy but about the same amount of cars. As were waiting in lane 2 we noticed lane 1 was going quicker and we started to count the cars and it was a lot. Lane one moved 10-15 cars while we were stalled in lane 2. I was behind the car at the speaker for 5 minutes and then I started to yell at the driver to ask what's going on and she said she was waiting. I guess when I raised my voice someone inside heard and took her order. When I made it to the window and made my complaint the employee was aware of the lane 2 problem and the manager also knew and refused to put a cone or other remedies. Instead the manager thinks its ok to operate in this manner and to give customers a bad experience. Thanks Mcdonalds. read more

This place is very hit or miss. Sometimes the food is very good and fresh and other times it' ain't. But it's McDonald's. You kinda know what to expect. But the thing that really gets on me here. Is the service... I ordered a double quarter pounder today. With fries and a drink. And I got the wrong order. The girl didn't even check to make sure grab the right order. She knew I said a double quarter pounder and still gave me a bag with I'm guessing with 2 McChickens. read more

McDonald's - 2 chicken patties and fries - Fast Food Near Me - Jackson, California

Rude, Rude and Rude!!!! Waited forever to get someone to the front to take our order. She was very put off that we didn't order on our phones. Then two of the women just kept giving us dirty looks. Waited forever again (as they all looked at me but pretended I didn't exist...)to get in the bathroom. Finally a polite young man that worked there buzzed us in. We got our food and everything was fine. They only gave us one napkin to share. Lol The manager lady was running around trying to do stuff while the workers stood around whining about there job. She really needs to give her workers a attitude adjustmentThis is the absolute worst McDonald's we have ever been too. Just rude, unfriendly people besides the young man. I'll just start going to Taco Bell where they are friendly and treat you like a human.I would give zero stars if I could. read more

McDonald's - Mc Donald's receipt so the managers or higher ups can see who was working that day. - Fast Food Near Me - Jackson, California

Cars backed up in drive thru waiting for their food. Customers waiting inside for their food. Customers waiting for someone to greet them to take their order. This place is a mess. read more

We stopped in today for some lunch and were very pleasantly surprised! The restaurant was clean, the food was tasty and not greasy. The best thing about our visit was the gentleman working "front of house" in the restaurant. He warmly greeted every guest that entered the restaurant, and he wished customers a nice day as they left. He assisted guests at the cash register as well as on the kiosk. When he was not assisting guests, he was cleaning the restaurant. We need more workers in our country like this young man! Sadly I did not catch his name. Great service! Thanks! read more

I wake up early for a yummy breakfast I could bring to work, and no one is able to serve me at 5:35am. You guys open at 5:30 and I can't order coffee and sausage McMuffins? I see staff inside the store. The menu lights are in. You guys MUST see me on your CCTV sitting at the drive thru like an idiot. WTF, you like money, l like unhealthy breakfast treats. You'd think a deal of sorts could be struck at 5:37 in the morning. Gets your sh¡t together Mickey D's. read more

Stopped today for a quarter pounder with cheese and nuggets. Both were cold and tasted like they were sitting for hours. Said something to cashier and not a peep out of her. Won't be back. read more

The drive through for an iced tea and fries always works just fine, both food and staff wise . But inside is a different world . Stay in the car and order...laughs . The chicken sandwich which my wife ordered on the inside must have been under the heat lamps all day .It was like eating a hockey puck. read more

I understand they are short staff but why are they on their phones lmao. Bread was stale. Chicken nuggets were awesome. I handed her my card and I was nervous because she had a phone in her hand. read more

I was just at McDonald's here in Jackson and I asked for extra pickles and NO ONIONS because I am deathly allergic to onions so I wasn't going to just scrape them off because it would still have the like juices so I didn't eat it and there was only 1 pickle when I asked for EXTRA PICKLES and then they put caramel in one of my vanilla milkshake so I do not recommend this place at all . I promise you it's not worth your money. They didn't have good customer service at all . I rarely right bad reviews let alone fast food place reviews . They we're giving the I don't wanna be here vibe . This is just my opinion But they have freaked up my order the couple of times I've went this week . read more

Absolutely rude today - Shay, one of the rudest cashiers who sucked at having any people skills made our walk in experience here awful. If you don't want to work SHAY, then don't spill that negative energy onto your customers. She was snarky and downright mean to my Mother and I. read more

I so not think this particular McDonalds deserves the 1 1/2 star reputation it has on Yelp. Sure, it's a McDonald's, but it's also light years better than the urban locations I have been to in nearby Sacramento. They serve the same predictable product as elsewhere, but the service is a step better and they do keep the place relatively clean. I never want to spend time hanging out at McDonalds anyway, so I usually order to go and get. There's also something to the fact that they have never messed up an order, which is commonplace at any other location. The food comes out hot, especially the fries. That's not something to go out of the way for, but it is raising the bar...slightly. read more

The food is always cold! The manager is rude, second time interacting and both times he's been rude. It seems like all his employees are afraid of him. There is no reason if you work in customer service. I wonder why the lobby is always empty!!! read more

Still not worth it! Came to get the family dinner because they have been getting better slowly then tonight two burgers nearly raw. read more

McDonald's - Quarter pounder with cheese. Almost all raw meat. Too much to be a coincidence - Fast Food Near Me - Jackson, California

This is the best McDonalds I have ever been to. It is always clean, the workers are very professional and the food comes fast and always tastes fresher than any other McDonalds I've been to. I'm shocked they don't have a higher rating because I am always impressed when I visit town and eat here. read more

Honestly this is one of the best McDonald's I've visited, at least in the US. People are passionate about their job, they're helpful, food came out hot and fresh! read more

I just really wish this location would get their together. I waited 17 minutes and not only did they not give me my sauce or napkins. THEY GAVE ME COLD FOOD! You better believe I went back and got a refund. There is no excuse for mediocre service when you have that many people working. It wasn't that busy, there just isn't any excuse. read more

This is the worst McDonalds I have ever been to. Horrible customer service and wait times that rival sit down restaurants. Don't waste your time or money here read more

Competing for the worst McDonalds in the US! Slower than a slug but still not competent. Went today and was the only person in drive through. $10.01 for 2 cheeseburgers med fries and iced tea. Complete garbage. read more

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Haven't been too Mc Donald's for years now, stopped there last week and what a shock, ordered a Big Mac, a small fry and a small drink = $11.29 , the burger looked great ,so did the fries, but it was like eating cardboard, the burger was tasteless and the fries didn't taste like potatoes, I was really shocked that something that looked so good was really so bad, I'm sure they pocketed a great corporate profit ....but they throwing it out and American's just keep paying and eating no matter how bad or expensive, I understand now why people are fat and mad all the time ..... read more

I don't usually "Yelp" fast food but this place was great. Friendly workers in the drive thru. Competent and speedy with the service. And the food was hot, fresh, and exactly as we ordered it. Stoped by on a Tuesday around 11:00am read more

Cheeseburger and fries are hot and fresh so good service was prompt and nice helpful teens working there

I did not wanted to give a star I'm not ever going to this placr again I ordered three happy meals for my children. the girl in the glasses took my order didn't even took my order right had to repeat twice what I wanted . then when we got to the window they only gave us two happy meals then they had us go around cause they didn't have a register in the front . then we had to go around twice finally we got to order our happy meal that they forgot to add. when we got to the first window there was a heavy set white guy snatch my money of my hand. what kind of employees McDonald's have working in there. I will complain to upper management. and let's no for get one of my kids cheese burger happy meal buns was burnt I know they did that on Purpose read more

McDonald's - Is this what the fuck these employees do to people . I want management to get ahold of me . - Fast Food Near Me - Jackson, California

Oh man this place is foul. I stopped by just to use the restroom. It was so gross. No mirrors. No paper towels. Just filthy. Trash, feces and hair everywhere. Like how long does it take for that much hair to accumulate? Looked like it hadn't been cleaned in weeks. I went up front to ask for the manager. Matt came out. I had to ask for his name because he didn't introduce himself. As I waited I saw so much food and trash on the floor behind the registers and in the kitchen. I explained that the bathrooms were unacceptable and disgusting.. but also.. the manager was disgusting as well. Once he was in front of me..I was appalled. Filthy shirt covered in food that looked like he'd worn it days on end and not even a resemblance of an attempt at personal hygiene. Spit literally leaking from the corners of his mouth and leaking down his face in a froth. Greasy hair and I could smell him across the counter. He didn't look sober. Eyes were wild. I mentioned the bathrooms as the reason I was speaking to him but then also pointed out what I'd seen in the kitchen as I waited for him.. the trash..food and raw meat on the floor that the rest of the staff was just walking past the whole time I waited. There was trash and raw food and fries everywhere in the kitchen and staff walking on it while making orders. How clean can your food be if they're walking on raw meat and fries and garbage and not looking twice? How clean are the hands touching it before they serve you if they can't even keep themselves clean? He seemed so shocked that I even had an issue and unconcerned that I told him to look for my yelp review. Just kept saying ok.. ok.. ok.. Glad I don't eat there. Neither should you. Find a real manager. You know.. someone who makes sure the bathrooms and food prep areas are clean. Who can hold an adult conversation and not just keep saying ok.. ok.. ok... while spit runs down their face into their food stained shirt. Thanks. He looked around and seemed surprised at what I said and just kept saying ok. Ok. Ok. I was very polite. How can you manage if you can't even keep the place that is making people's food clean? Yuck. read more

The Drive Thru generally does a good job! We never go inside anymore, although they're nice the usual counter order person can't seem to get our order right on the first second or third time and don't even try giving them an app code because they'll call the manager every time. Today we went through used the app with a code for Buy One QPC get another for .29. The restaurant DID NOT honor the Deal despite it being shown on the screen at the speaker and them having some issue with using ATM cards. We got to the window and they charged us full price. The staff DID NOTHING to fix the error. They said they couldn't do anything about it. They did say have a nice day though. Emailed the customer service line and they are useless. Luckily, the food was OK Not aGreat Job this time Jackson McDonalds! read more

By far the slowest McDonald's drive through IN THE WORLD.!! Last night was the tipping point. Showed up at 830pm was going to hit the drive through and saw 8 cars in it with only one lane operating. My wife suggested we go inside as it would be quicker, as she has done before at this particularly slow burger joint. We walked inside and they told us sorry the dinning room is closed, because we are to busy and didn't have enough workers show up tonight. Really????? I would avoid this place at all costs but it Jackson, so our choices are limited. read more

Here's the Scoop: stopped here on our way to visit a friend. You know munchies for the drive. Such a surprise to see a two lane drive thru. Ive never seen this before. Both lanes were packed. I like to visit familiar fast foods to see how they're alike or different in other cities. On their burgers they put ketchup & mustard. Everything else seemed the same with the food. Seating arrangement the same as well. Enjoyed this pit stop read more

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