Of all the McDonald's in our surroundings area;?this location has to be the worse for service. Food is sometimes cool or cold; time to place an order is lengthy or they may take 3 cars from one order lane leaving those in the other lane sitting there. This happens even when it isn't very busy;?then you sit in line for times up to 15 - 20 minutes sometimes. I personally try to avoid this location. McDonald's says it's best to leave it up to the manager to work this out, but it never happens. When you get to the window you see staff standing around. I typically would not leave such a negative review, but it is what it is! read more

Not their best day. No ice. No Coke Zero. No napkins in the dispenser. When I told the manager, she simply said, "yeah. We know." And the order kiosks weren't working. That's not quite the response I was expecting. Maybe an apology? Or a thank you? Or, perhaps, "we'll get right on it". And did I mention the fries were barely warm and the chicken sandwich wasn't thoroughly cooked? read more

Worst McDonalds in the area. New to Jeffersonville, and have tried this place 3 times. Each time it was an unpleasant experience. Terrible service and customer service. It starts directly with the mangers. Not exactly to notch management at that store. More like management with an attitude. I read the Yelp reviews after my 3rd negative experience. Apparently I'm not the only one that feels this way . Do yourself a favor and go to the McDonalds on Highway 62 headed toward Charleston. 5-6 minutes away and so much better. Today's experience was ordering my breakfast to eat here on the kiosk. Grab my number, find a table and relax. Then wait and wait. Went to check and my breakfast and it was sitting in a to go bag at the counter. It had a sticker on it saying " Eat In Table 36." A manager happened to walk by headed to the kitchen. I mentioned it to her. She shrugged and kept walking. So I sat down to eat my breakfast. The dining room is almost empty. Two other tables had someone sitting at them. An employee sits in the booth behind me. Than starts playing music loudly through his phone. Another employee joins him a few minutes later. They spoke very loudly in Spanish and continued listening to music. Seriously ??!! Nothing good to say about this horrible restaurant. Go elsewhere. There are so many other choices nearby. Pleat of fast food. If you want a sit down breakfast or lunch. Check out Angie's Cafe a minute away. read more

The floors are always dirty. Even when there's almost nobody there. Clean your restaurant. There's piles of stuff everywhere I don't know if it's understaffed or what. The food was decent but a manager 100% needs to be cleaning when not doing anything else. read more

I usually go to this McDonalds once a week. I heard that it was under new ownership. It was a shock to see the price raised from $6.00 plus to $8.00 plus. And the English muffin was hard as a rock. I'm done. Won't be back. read more

I found a hair in my French frie the workers are pigs and very rude they need to be taught some manners they put way to much salt on the fries do no recommend this place also workers are always ignoring me.You can't tell very well but they put to much salt read more

McDonald's - Fast Food Near Me - Jeffersonville, Indiana

It doesn't seem hard to read the order and get what you ordered, but at this McDonalds, I never get anything right! Ordered a Steak Egg and Cheese bagel, with no egg or onion. I received egg and onion but no breakfast sauce. I ordered a Carmel frappe. I got a Carmel frappe with no Carmel, whip cream a normal lid and no straw! This location is the worst!!! read more

Order was incorrect, took 45 minutes to get it,drive thru attendant shut the windows on me and wouldn't open it when I told her I was a drink short. Had to go inside to get my food! read more

They will mess your order up.. go to the one up the street. Their don't taste as oily either

Very disappointed, especially when they are advertising new owners/managing company. I waited in drive thru for someone to take my order. 4 cars from the other line went without my order ever being taken. I drove forward to try to order at the window. I explained that I had waited and had all those cars go before me. She refused to let me order and said I'd have to go back through the line if I wanted something. read more

juicy Burgers & crisp French Fries at this store; the McDouble Meal Deal is such a great value.... for dessert, the Chocolate Shake is very tasty, thx read more

The nicest thing I can say about this McDonald's is that you're likely to get a story out of your visit. It embodies every negative stereotype about fast food that you can imagine. For starters: incorrect orders, erratic hours, workers who get annoyed as soon as they see a car roll up, and the manager whose only solution to any situation is to talk over everyone else. It's a McTrainwreck every step of the way, and even Morgan Spurlock couldn't make the brand look this bad. Let me put it another way: when was the last time you saw a business on Yelp that had a 1.0 average, the literal bottom of the barrel, despite having nearly 50 reviews? Ba-da-ba-ba-baaa, we're loathin' it. read more

On 5/18/23 at 6:54pm est. Waited in the curbside pickup for 25 minutes for an iced mocha, sweet tea, caramel frappe and mcchicken for them to tell me they didn't know we had a mobile order. Then when I got the drinks after we seen everybody get their food from the drive thru... keep in mind in the dining room it was empty they weren't busy. The iced mocha didn't taste like an iced mocha. Called the 10th st McDonald's and the manager wanted me to drive back up there and waste my gas to be able to get another iced mocha after messing up not once but twice... I would have to bring back a cup when I had the mobile order receipt..what a joke and I will never go to this McDonald's again and will be calling corporate. This McDonald's has some serious issues. read more

EW! I bit into my Qtr. pounder only to find out it's still mooing! Absolutely disgusting. read more

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worst McDonald's customer service what so ever . its 12:18 and I had to go to Taco Bell , i got out my bed because I wanted something fast and it's storming , someone is walking around the drive through as im trying to order and walked up on my window , so i decided i will pull up i have my baby in the car with me , i dat at the drive through no one in front of me for 15-20 min i honked 2 times the lady kept looking at me me curly red brownish hair older women , she hatefully opened the window saying ya door dash around front . i am not door dash i said excuse me please take my order as someone was trying to get in my window at the drive through she told me go around nothing she can do and shut the window in my face , this place has lost my business , I will not be coming back , I told the Taco Bell next too this McDonald's about the issue and they even gave me an extra taco ... get this issue fixed this is the new part of jeffersonville , id get this worked out before someone else has to take over this location I've seen the reviews it's so bad read more

Cold fries cold nuggets. Never hot food. The workers always are rude and seem like they don't want to be there.

Ridiculous sign on store says dining room open but its not. Get yalls shit together.

There is ALWAYS an issue when coming here. My husband and I will only come to this location as a last resort. Went a couple nights (morning- 3:24 a.m.) ago and they were closed. Everything was completely lit up, including menus, but restaurant was empty. No signs anywhere to indicate they were closed. Online still said they were open. Drove around the building twice before realizing because there were three cars parked next to the building. From reading reviews, this is not the first time people have had this issue. Someone REALLY needs to get this straightened out. When they are open, customer service is lackluster or non-existent and there is always something wrong with our order. Workers have complained to/shared with me before how awful management is, among other things. Plan to wait in line at least 20 min even with a small order/short line- usually longer. Last resort stop only. read more

I have worked McDonald's before and I just can't understand how they never get anything right here. I stopped ordering iced coffee because it was never made correctly, and we stopped eating there for the same reason. It's been a few months and we decided to get breakfast because our kid was really craving pancakes from there. How hard is it to run food? No butter, no syrup, and when we asked for extra sauce, they only gave us three total for four burritos. So take a longer trip and go to the one after the roundabout or just make your own breakfast so you know it'll turn out lol read more

I couldn't give it lower than 1 star. Service is slow, rude, and overall incompetent. If you choose to order here, check your order. Pull everything out of the bag and make sure it is all there. Then open your food packaging and make sure it's not wrong, or been sitting for 8 hours and burnt/ dried out. Do not expect a please or thank you much less a hello. This store needs a new owner, managers, shift leads, and hourly employees to be worthy of more than a 1 star review. read more

McDonald's - Burnt, dried out Apple pie they so kindly sold me - Fast Food Near Me - Jeffersonville, Indiana

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The workers are extremely freaking rude!!! The managers are stupid! The foods always messed up ALWAYS They need to get responsible people to run this place! read more

This location is awful. I stand at the counter while the lazy obnoxious girl dances around swearing ghetto style and never even acknowledged me. Is there even an adult on site? read more

The last 2 times I had tried to go thru the drive thru to get a meal, I ended up leaving. I say there for 10 minutes, waiting on the few cars in front of me to be able to get their orders in. I work night shift so I tried to get food late on my way home from work. This morning.. There were 3 cars waiting in each lane. All of them left without ordering. I was behind one car and still the intercom was quiet. There was an employee that came out to throw out the trash. I actually asked him if they were still open. They need more staff at night!! I don't understand how this place could be so horrible and still be open. I would give negative stars if I could! read more

I'll stop by here multiple times between 130 and before 3 AM , Several times it was cash only as like like last night They wasn't excepting any food orders, and so many times that I have stop there their shake machine is never operational Ever since they did the remodeling seems like the store service has went downhill drastically read more

Just go to Burger King. You could be the only one in line and the fries will be dead. Service is so slow and disrespectful I refuse to go to McDonald's ever again. read more

This McDonalds is terrible. This is the second time I've been up to order and they just disappear? I literally sat there ready to order for 40 minutes. I finally yelled out to the cars behind me and rallied them to boycott McDonald's and go to Wendy's down the street... now we're all at Wendy's drive thru. I love people sometimes. read more

Every time I come to this McDonald's I try and give them the benefit of the doubt. But every time I come here they mess up my order. And I come here a lot. But unfortunately this will be my last time going to said McDonald's. read more

Wow, I probably should've checked yelp before I came here. Maybe never again. The very, very short African America Cashier wasn't friendly at all, more like a blank stare. The crew in the back was LOUD. I wonder if they could care less and are just there to get a paycheck. Arguably the worst McDonalds I've been to. read more

Worst McDonald's of all time. I definitely would not recommend going here. The service is the worst the employees are so rude and ignore you for 30 minutes or more and then get a attitude when they ask what do you want. I never seen this bad of service ever. And the food is super cold and taste like it's been sitting out for days. The fries are so hard I can't even chew it it's so horrible. I would give this a zero star but that's not a option. To higher management or whoever runs this McDonald's please get new employees or please fix the problem. read more

Lazy lazy lazy. Guy was half asleep leaning on the window. Didn't give me my total while reaching for my card, grabbed it, charges my card and closed the window without a word spoken. read more

Went through the drive thru around 2 am. People were working yet stated they weren't going to serve for a couple more hours. Please note this is a 24 hour McDonald's not a 24 hours except for 2 am - 5 am mcdonalds. Why are you paying people to work yet they're not serving anyone? read more

This place is awful on speed and service. I'd give it 0 stars if it was possible. Took 10 minutes for a drive through order

McDonalds false advertisement again! Went thru drive thru. Sign states, after you pay if you don't get your food in 30 seconds. You will receive a free sandwich on your next visit. From 7:00am to 3:00pm or 4:00pm. Ok I pay, start the timer on my phone. Over a minute to receive my food, showed the young man my phone. He asked his manager what to do. The manager asked him did I have a timer? He informed her I used my phone. She said I needed a timer they pass out, but they have ran out at this time. How do you run out of timers? Ok so you give them out when drive thru is slow, not at the time posted on the sign. Just when you feel it's appropriate to do so. FALSE ADVERTISEMENT! read more

This store has gone completely downhill in the past several months. They are slow at everything. I drive for Uber and when we get a delivery there we ALL dread and 9 out of 10 times we end up canceling since they take so long. read more

Let me kick this off with Customer Service! There is none. I can pull up to the speaker at night and wait 10 mins before I hear them tell me I have to wait another 10 mins before they can take my order. Of course they don't tell me itll be 10 mins but anyone who's a regular knows the drill. My Teas are never unsweetened when I order them that way. I'm really tired of this place and their obvious noncaring attitudes about fast and friendly service. If I were the managers and district managers I'd be embarrassed to say I run this location. It's sad because I haven't worked in fast food in 12 yrs and I know I could walk in there and do a better job by myself than these night shift clowns are doing. I'm gonna get them added to the community service list so they get more people. Ha. read more

Out of the two times I have ordered from here, they have messed up both. First order I placed included 6 McChickens. When I got my order I only had received 1 sandwich and a 6 piece nugget, which I had not ordered. I was missing 5 more McChickens. I got refunded for that. The second time I ordered was 8 McChickens and out of those sandwiches 2 of them were cheeseburgers, which again, I did not order. This McDonalds has history of always messing up and employees being rude. Ice Cream machine never working. read more

If I could give zero I would. You could go eat at a steakhouse and have a wait of an hour and get the food faster than trying to go through this drive thru at night or early am. Even if there are no other cars you pull up and they don't answer. It's absolutely ridiculous. The staff isn't even nice about it, then they screw up your food every time or charge you incorrectly. Don't go here. Drive up the street about a mile and go to that one where they are on their game. They need to just close this one and start over. read more

Went there 8/1/19, the restaurant was filthy,smelled like poop, and there were flies buzzing about.

Better tasting food than most. What happen to customer service? I walk to the counter. No hello. No how are you. Just a blank stare. I order my food for there. I'm handed a bag and no tray. Had a coffee and never asked did I want cream or sugar. I clearly won't spend any more money at this location. read more

Second time visiting McDonalds. Both times were incredibly slow. Usually I have great service at McDonalds. Fast, quick, and the food is good. This place is 3 minutes away from my house, yet 25 minutes went by before we got back. My two visits were 5 months apart and nothing was different. I am not sure why they don't try and improve this store. read more