worst costumer ever!! I was there and no one was at the counter and one of the worker was grumpy and said "use the machine to make youre order sir! we have a lot of people. when I was there there was barely any people and the workers were getting complaints from other people about them messing up their orders and the grump lady was messing up so many orders. Also, no worker was at the counter every worker were just walking taking orders but messing up also there was not a lot of people there were just people waiting for their order but the workers are just arguing with their co workers and messing up so many orders. read more

We were just there customer service was horrible not at the pay window where you drive up but the window will you pick up our food our order was short we questioned the gal on it she didn't ask for the receipt nicely she's give me the receipt then she brings the rest of our order and she wants to hand it to us without begging it so my wife asked for a bag she throws the receipt ass and said here's your f****** receipt worst customer service I've ever had any McDonald's anywhere in this country but that little b**** at the f****** drive up window with the tattoos on her arms she needs a f****** attitude adjustment big time so not only do we have a KFC that gives s***** customer service and s***** food now we have a McDonald's in Lakeside that does the same f****** thing I've been going there 15 years never had an issue until today and I tell you what I'm f****** pissed tried to call the store the number won't let you get through so now I'll be calling corporate read more

This location DOESN'T care about the inside diners!!! Employees focus on the drive thru and absolutely neglect the in house dinners. Nobody called my order when it sat on the counter unidentifiable. My order number wasn't on the call board so I had NO idea if the order was mine. Stood at counter to clarify and was ignored as staff focused on the drive thru. By the time I as helped the food had sat on the counter for some time and food was cold! Employee said she called my number , but that was not true. Employee gave attitude and replaced just the fries.. Will never be back and dont recommend. read more

This place is always rude. They also for some reason think that someone who orders like 5 meals for there family of 5 only needs one sauce per meal... which is mind blowing to me. They also always seem to get my order wrong every time I go through here. And I always have to park get out and go inside after going through the drive thru...and on top of it they never fill the drinks to the top, I've also received an half frozen hash brown and or completely wrong items from what i originally ordered. Fries are always tasting old and refried after sitting out.... Wendy's is better then y'all... I'd rather sit and eat with a red headed pigtail girl or a king then a clown anyways ‼ read more

Our McDonald's is open to order to go & drive thru orders. We like to get nuggets & French fries. It's quick and easy. The fries are usually fresh & the nuggets are too. Sometimes I will tell them I want fresh ones & don't mind waiting. Mom picks up breakfast sometimes as well. The breakfast sandwich's are hit & miss if they are fresh. read more

Employees were very rude...and they act like the bbq sauce is gold. If I order food I expect sauce and to not be told I'm not allowed. Very poor customer service and this is why I never come here but decided to give it another try and was very unsatisfied! read more

Just picked up some food for my boys and decided to try crispy chicken sandwich. It was horrible. It was like it got made two hours ago and someone forgot about it. Our fries were cold too. Let's do better guys. I gave a two because the customer service was good. read more

Honestly I use to love this Mcdonalds, but now I don't trust them at all and if they mess up my order they won't remake my order it's just a hassle to have to double check and if something is wrong the manager doesn't do anything about it I'm only giving it an extra star cause it was a great McDonald's a year ago the energy was completely different so I'm giving it two stars despite it being a pandemic Double dipping fries in your grease doesn't make them cooked Just make a new batch please ! Overcooking the double cheeseburgers on the late night hours it's annoying It's just not safe check your food and thank you Mcdonalds for trying I guess but I won't spend any more money here read more

No stars! This location is slow if you want to order at the register. They do not make eye contact or even acknowledge you're standing there. We waited for 15 minutes. Then we just left and went to another location. This is the second time this has happened to me at the Lakeside location. It's the afternoon shift. They are strictly drive thru! There were three people in line behind me and one lady in line ahead of me. They're probably still standing there waiting for service that will never be given. read more

The employee who checked us out in the drive thru didn't give me a receipt...then I saw him tuck my receipt in his back pocket. Which is really weird. He stole my receipt for some reason. read more

Horrible !!!!!! I'm not even sure what to say to describe how unbelievably terrible this was . Wanted just a quick bite nothing too crazy . Ordered a double cheese burger extra onions and pickles . Order comes half wrapped with ketchup all over the wrapper and NO onions NO pickles . I was just going to trash it but my husband always wanting to make me happy went back through . Got the new order and it must have irritated them because what I got back was a burger with a ridiculous amount of onions and pickles . Cold patty and unmelted cheese . Never again will I go to this McDonalds . read more

This McDonald's has about the worst service. Just caught an employee dumping something in my drink from another cup at the drive thru window. When I asked her about it she got upset and tried blaming it on the machine. Sorry I don't trust what you dumped in my cup from another cup. The food was a disaster my kids happy meal was depressing old and soggy! My husbands burger had no lettuce or even dressing on it. I know this place is a cheap get what you get kind of place but holy hell it was bad. Plus another employee was guarding her the whole time when I confronted her acting like I was in the wrong for saying something about my food. Not pleased at all... read more

My company just purchased the property right next-door to this McDonald's. So disgusting! I ordered a 2 sausage McMuffin meal and open my sandwich to add ketchup and this is what I found a huge egg shell like it's not unnoticeable whoever put the sandwich togetheron top obviously seen it. I went through the drive-through and asked to speak to the manager she gave me two more sandwiches which I threw away Because I am so disgusted I lost my appetite. I asked for a refund and the manager gets an attitude with me and tells me I'll refund you for the sandwich only. Like wow are you kidding me that's great customer service I'll definitely be reaching out to a regional or someone higher than her. read more

McDonald's - Fast Food Near Me - Lakeside, California

"Happy Meal" 10 fries... yea ok. Million if not billion dollar name and you can't give a decent amount of food and can never get an order right. read more

McDonald's - Fast Food Near Me - Lakeside, California

Without fail, this location will mess up your order consistantly, every time. Won't put sauces in, wont put a toy in the happy meal and leaving pickles and onions on the 4 year old's burger, give you diet soda instead of regular, etc. I havent had an order correct there yet. read more

How did this place get a complete remodel but yet somehow still can't train their staff to toast the bread on the breakfast sandwiches? It's terrible! Thanks for the 5 gross McMuffins. It's the little things, don't skip it! That's why I skip this location. read more

McDonald's - Fast Food Near Me - Lakeside, California

Let me tell you I'm fucking tired of this McDonald's they make you wait 15 damn minutes in the drive through for ice cold fucking food wait until I call corporate read more

Ordered 20 piece nugget large fry large sprite and a crispy chicken deluxe combo with a Dr Pepper. Easy right? Cold fries, overcooked chicken on the sandwich and only gave us 10 nuggets. Then when we tried to call they wouldn't answer. Worst service ever. Maybe they should make sure the people they hire can count. read more

This place has gotten so bad. We used to go every Friday for our dinner, but we no longer will be going here. This is what they charge $2.00 more for a large French fry! My burger was so hard in the middle, it made a clunck noise on the table. Worst service ever over The last month and a half. We will never go back. read more

McDonald's - So glad we paid for a LARGE fry! - Fast Food Near Me - Lakeside, California

Patrick is the best Manager ever and needs a raise for everything he's done for the company

Absolutely absurd waited for 15 minutes for a cheeseburger and some fries. Asked for sauce for my meal and only got 1! ONE !!! Don't go here people have attitude and just rude. read more

My brother and moms bfs got food ousting from this location. I had it yesterday around 1pm ( I didn't listen to my mom because I never got food poisoning from McDonald's before) and sure enough, I had the worst food poisoning about 8 1/2 hours later. Won't be coming back. read more

Service isn't terrible here, maybe just a little awkward. Everyone here looks a little overwhelmed. I tried the new chicken tenders which weren't that bad. I love chicken tenders and these were decent. Maybe they were a little overcooked, but still pretty good. I also had a mocha latte, which wasn't great, the milk was sour. The drive thru line looked very long, but was moving quickly. read more

McDonald's - New chicken tenders - Fast Food Near Me - Lakeside, California

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The absolute worst McDonald's and unfortunately for me they are just down the street from my house. I go everyday for my mocha frappe and waiting for a drink at 5:30 AM and I'm in line for 15 min and 1 car in front of me is crazy. Today they let me order my same drink and wait to tell me they are out when I went to pay in the drive up. The customer service is horrible. I ended going to McDonalds by Walmart and had amazing customer service. They have a manager that cares!!! read more

fuck blood , they don't pay attention to anything I clearly asked for no pickles or onions , and they gave it to me anyways on PURPOSE, this type of service and treatment of the paying customers is unacceptable. I will never ever ever ever ever ever ever ever ever ever ever bring my children here ever again , wasted my hard earned money on something that I'm allergic too. I hope the employees take notice of how shitty they are and turn things around because people should not be treated like this in 2021. read more

Let me say negative stars would be a wonderful addition to yelp! F*~'ing place screwed up the ladies order that flew past the squawk box in front of me to go up to the window because they screwed her order up. The same f:^*ing sandwich they screw up on mine. Excuse my language. Then the lame witch expected me to drive all the way back to Lakeside for one flipping sandwich. When they do this so regularly when do they shut the doors on a place like this? I'm just wondering how can one business screwup so often and still stay open. Not just my order everybody goes there they are lame they should hire somebody that has at least maybe a third grade education to work there. After all they do deal with money. I wouldn't suggest ordering an Egg McMuffin at this place they only seem to give sausage McMuffin's when you ordered. Even though it's wrapped like an Egg McMuffin. It was probably the sandwich that just taken back from the lady in front of me. So not only a sausage McMuffin but most likely a used sausage McMuffin. Set it up Lakeside McDonalds! read more

I do not expect a lot from a fast food restaurant. However tonight I was once again extremely disappointed. I wanted a warm little snack and so ordered two triple cheeseburgers off the value menu. Unfortunately, I did this through the drive-through window and when I was halfway home I decided I wanted one while it was still hot. To my demise the triple cheeseburger was not even warm. It was room temperature, the cheese sat on the meat and could not have melted if it tried. Yes I want to fast food, but I did want my food hot. I will not sue you if the burger drops on my lap and I feel a warm and tingle. McDonald's is a great place to stop but this food sucked read more

Can't believe this Mc Donald's charged me .40 for Big Mac sauce for my burger I'll never come back here. I've been to a few Mc Donald's and this is the only one that rips customers off for s little sauce. The burgers were crap when I got them with a quarter size portion oh Big Mac sauce. I'll be sure next time I'm craving Mc Donald's I'll go to another one that does not rip their customers off for something they give away on another burger for free. read more

You guys suck! Suck at orders, customer service & answering the phone. Especially after spending 25$+ on a order and not being able to get situation fixed read more

I just left this place and I'm highly disappointed. My order was not correctly taken, I had to tell them this several times . All I asked for was a #9 and a 10 piece chicken nuggets . The associate was rude and stopped responding through the intercom. I had to pull up the window and ask them to fix my order. I never recieved an apology. Then, the lady at the next window gave me the incorrect drink and I had to throw it away . What a waste . The last couple times I've been here the fries have been cold, my drink is wrong.. the service is not friendly or accurate. Disappointed.. read more

I just went and I got some dry ass nuggets, fry ass fries. I asked for a sweet tea and they gave me some nasty ass shit

The people were pretty nice and the service was actually pretty fast but the establishment was slightly dirty. I watched an employee sneeze into his hand and proceed to the back to touch food. I died. read more

Food was fine, order correct and drive-thru service prompt. This took place today, in the middle of COVID-19 restrictions. So I am wondering why the manager who handed us the food was wearing her mask down on her chin. No mouth or nose coverage. Rather defeats the purpose of the requirement. read more

I went to this store early this morning and had the worst experience, mainly with one of the managers, Amber. She was very rude to me when I had let her know I received a couple of incorrect items. She pretty much said she wasn't going to fix the issue, had other things to attend to, and walked away. Wtf?!? This is who they're letting be shift managers here????? To top it all off, every time I come here I hear her screaming and saying degrading things to the people back in the kitchen.... absolutely ridiculous. read more

I am not sure if it a training issue but the customer service is below par. Saying here as you hand an order out the window, or worse not saying one word is not my idea of great service. As I stated it may be a training issue because it happens nearly every time I go there read more

Terrible customer service. The girl at the drive thru window with the giant hickey on her neck had a terrible attitude and even rolled her eyes when I said I have a coupon on my app. If I could give this place 0 stars I would. read more

Honestly, 3 years living here and they always got my order right, I never had to go back for something, the fries were always hot, never stale and service is always friendly. They recently renovated and I love their drive thru it's a joy ;) I don't even spend a lot of time waiting. I haven't gone inside the lobby yet. Oh and the fries are never too salty, 5 stars for their perfect track record with me, I've never been this lucky with any other mcd. Well played Winter Gardens McD's....well played read more

You can't give a zero star so I'm giving it one. I went through and got two large dr peppers a medium fry and a McDouble with no pickles. I received to drinks and a large French fry. No burger or anything. I haven't eaten all day and I was really looking forward to that. I'm mad. read more

Worst customer service I've ever had at any McDonalds. Went through the drive thru with my wife and son and daughter in law at 3pm on Sunday, November 18. The entire crew was slow, rude, and incredibly non caring. We couldn't order "value meals" unless we wanted iced tea because they said "the soda machine was broken" SERIOUSLY?! You have one freaking soda machine in a big ass newly remodeled McDonalds?! Absolutely no sense of urgency, took 8 freaking minutes to get food for 4 people and a toddler. They just walked away from the window after handing us a Happy Meal, and said nothing like "sorry, we're getting the rest, etc". The manager came back about 2-3 minutes later, gave us one bag and walked away, then another female employee came about 2 minutes later with the last bag. I THINK THE ENTIRE CREW ON THIS SHIFT MUST HAVE BEEN USING PRODUCTS THEY BOUGHT AT THE NASTY ASS "CLOUD NINE SMOKE SHOP" NEXT DOOR. read more

Honestly, I use to LOVE this McDonald's. I use to want to tip their workers 10$ every time I came (around 10:30-11 pm after work). Ever since the remodel that place honestly is one of the worst McDonald's and I'm just sad that it's the only one near my house. Before Remodel: 2 Double cheeseburger with extra onion add Big Mac sauce. McChicken extra mayo. Everything was perfect hot meat every single freaking time. Extras always right. After remodel: not even ketchup or mustard on my burger. Charge for adding Big Mac sauce and don't even add it. Luke warm meat with room temp buns. It's honestly sad the lack of care. I prefer the dump before with the great service and precise orders then the upgrade with a downgrade in care. read more