McDonald's

48

168

656

2 years ago

This location is so stingy with everything. First of all, the workers have no customer service skills, and if you love sauce expect to only receive one. If you ask for more, you will be charged 0.54 cents PER extra sauce. They give you like 3 napkins in your bag of food and if you place a mobile order they will not start to prepare your food until you click you've arrived on the app. At least the food you receive is warm so that's a plus sign. I work nearby, but I probably won't visit this location anymore. read more

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Brandon A.

63

16

1

1 year ago

The service is terrible, three meals and they act like 2+ sauced will bankrupt them. Hire the kids that work fast food to learn fundamentals of work. Not these salty old ladies. I asked three separate times.. kills the desire to want to eat after every hostile encounter. read more

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JJ D.

0

1

1 year ago

So my name is Professor JJ and when I entered this establishment it has be prove the worst Of the Worst DO NOT COME HERE when I say customer service is terrible it is below par the workers stare as a lot of the reviews has revolutionized on, and to be such a big company I would think they wouldn't be talkin shit but I speak Spanish and I'm German and speak fluent languages when I hear them talkin about me and they do not know I'm and inspector is very insulting and I would hope nobody get hurt or even DIES off of this food I would say good if you like cold food left out and fly in and out‍ read more

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Darwin P.

Elite 26 All-Star

536

801

3079

2 years ago

Quick, smooth and efficient visit in the McDonald's drive thru. I had myself a coffee, oatmeal and McChicken. Well made and served quickly. Ambiance was average read more

McDonald's - Oatmeal - Coffee & Tea Near Me - Martinez, California

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Harry P.

46

54

5

1 year ago

Started a mobile order, had the mobile app glitch out and not update the McDonald's system, bank still takes out the money paying McDonald's, I go into the McDonald's physically to talk with the Manager, the manager is useless and does nothing despite me showing her Apple Pay Statements showing the money being paid and Chase mobile app showing the money coming out of my bank account to pay for the order. Apparently, if it doesn't show up in their system you don't exist despite paying them for your food. The manager at this location is useless. The worst part is this isn't even the first time this happened, but it will be the last time. Never coming here again or using McDonald's mobile app. Now I get the "fun" task of calling my bank to initiate a claim against them. read more

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Christina S.

19

169

364

2 years ago

Pure garbage no wonder they have bad reviews They enter orders wrong And then get mad at you when you correct them. Staff is so rude... They probably spit in so many ppls meals lol read more

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Cory D.

15

19

10

3 years ago

First time getting delivery due to COVID and my daughter's frozen drink was completely liquid. The delivery driver got it to us in three minutes after it was made, which means they took this cup of pure liquid, said "good enough" and put it in the drink holder and sealed the bag. If they had just forgotten it entirely I'd be like "fine". They forgot fries in both of my kids happy meals the last time we went but I've long ago decided that unless I get less than 80% of my order I'm not going to bother doing anything because I'd have to deal with someone every single time I ordered anything. The app said to contact the store for issues with missing food in a mobile order and has no way to report anything. Again, as long as they give me 80% of my order I don't really say anything, but putting something clearly wrong in the bag is a bit too much for me. Of course we'll keep going, it's the closest McDonald's and I have kids, but my kids don't have a Yelp account, I do. I also have COVID and too much time to leave Yelp reviews for places like McDonald's. read more

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Jaxxon K.

4

143

8

1 year ago

Lame! Spent about 20 minutes trying to get the app to work, finally get my order through and it says that this location is closed even though I'm inside and see other people "working"' behind the counter. So, I go up to the counter to place my order, and everyone completely ignores me as I stand there, great customer service! Wow, totally horrible experience once again, all the way around! read more

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Thompson T.

0

40

38

3 years ago

HOW CARELESS CAN YOU BE? The syrup packet was ALREADY open and the entire bag was sticky.. Think twice before coming to this location. read more

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George Y.

0

4

0

7 months ago

do not. do not. do not go here. they mess with your food. and recently they steal your monopoly game pieces off your container before they give u the food. do not go. read more

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Rebecca W.

32

38

4

4 years ago

Burger cold and not done Just sad. #thenewnormal It's disappointing when you drive home start eating and then this is what you see read more

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B R.

0

11

0

2 years ago

Service - ordered two happy meals for my 2 young grandsons because the toy offered was from the movie, "Inside Out 2", only for them to be disappointed when they open the boxes to see toys from the movie "Elemental." I understand that popular toy programs run out but the restaurant did not mention anything and giving a toy from a promotion run over all year ago seems a bit of a low-effort solution. The main issue is that we would appreciate the restaurant letting us know when orders cannot be fulfilled. read more

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Amanda Z.

206

58

19

3 years ago

The workers and food prep here are great. My low review is about the franchise and corporation, and the mobile app. If the stuff you order on the mobile app isn't working or available, they aren't going to adjust your price. If you email support, they'll ask you for insane details like the mobile app version you're using, and the android version you're using. Then after you provide all that info, they will not respond. Then when you open a new ticket, they tell you it's on the franchise owner. However the franchise owner can't access my app payments on the McDonald's mobile app, or my PayPal for a price adjustment. The staff can't improvise with costs either. I can barely view a receipt on the mobile app. It's an extremely insecure payment method. I submitted a fraud report to the FTC and you should too! read more

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Majorie S.

1

17

4

2 years ago

These mfs ALWAYYYSSSSSSS forget the sauce like girl.. who is eating CHICKEN NUGGETS with NO SAUCE?? Dry asflazy for $20 n hour

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Memito C.

300

2

1

2 years ago

Bad service, never coming back again to this location!!!!! Customer service skills sucks

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Kylie M.

0

34

0

1 year ago

I'll stick to the drive-through. Ordering inside you feel like a burden. Everyone just stares at you and doesn't say a word. The food is your average mc Donalds not much to expect. They have definitely upgraded this store it looks nice. read more

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Marcy L.

3

59

52

3 years ago

I'm horrified by my friends burger last week. I mean look at this photo ‍ poor management the owner should be ashamed. Probably didn't train their employees probably before putting them on the line. My friend was sick with the stomach flu the next day. I'll never be coming here again. read more

McDonald's - Nasty not fully cooked burger - Coffee & Tea Near Me - Martinez, California

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Lisa W.

2105

139

2866

4 years ago

I've never been inside and usually drive through for coffee and/or an egg biscuit on days I'm in the area running morning errands at Target or the Dollar store, so not too often. It's in a good location, the corner of a busy intersection on a slight hill in the middle of a shopping complex. They have two lines going in the drive through so even though it always looks busy, the line goes pretty fast. Everyone who works there seems pretty nice & professional, no complaints. read more

Helpful 50

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Jacob W.

0

4

2

2 years ago

Not open 24 hours. Google and yelp both say 24 hours but not true. Here on 4/20/24 and it's closed. Why lie about your hours? So weird.

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Jesse G.

0

4

17

3 years ago

I love the workers there they're so friendly and hardworking. I go there like all the time. Kisses to all the staff!! read more

McDonald's - Dc what y'all say this shit is bomb asf - Coffee & Tea Near Me - Martinez, California

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Patti J.

0

5

1

2 years ago

My husband went to the drive through and gave his order. The first window where you stop to pay, the girl was on her cell phone saying "yea my mom's fucking old school and told someone to fuck off". My husband paid for his order & drive to the next window. He got his food & then asked for the manager. She came up and he told her what happened. Apparently the employee in question heard him telling her and came up to the window and said "I wasn't on the phone I wasn't talking to anyone you need to get the fuck outta here". The manager said NOTHING. Not to my husband and not to the employee. My husband said "see?" and drove off. So disappointing that the manager had ZERO CONCERN for her behavior. That she never attempted to apologize for the interaction and even ALLOWED IT TO HAPPEN! I understand we are only one customer of hundred and even thousands. McDonald's used to be a great place to bring your kids. A great fast food place to bring the whole family. Many of them still care about customer service. Not this one (there has been other negative experiences but this insistence is by far the worst! WILL NEVER GO TO THIS LOCATION AGAIN AND WILL PASS ALONG THIS INFORMATION TO EVERYONE WE KNOW. read more

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Kaden K.

0

1

0

2 years ago

You gave me a coffee when I asked for a chocolate shake and I even asked if it was coffee or a chocolate shake completely unprofessional.

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Romuel Dave C.

Elite 26 All-Star

548

686

1773

6 years ago

Dear McDonald's franchisee: Your workers are incompetent. Ordered a 20 piece nugget with 2x S&S + 1 Hot mustard. Says so on the receipt. I got none. The lady who took my order, was having a personal conversation. McDonald's has a standard on Coca Cola syrup ratios, in particular their flagship. Management is obviously not following protocol or syrup is low. When I asked, they said they had just swapped tanks earlier. Ok? I know its Christmas. No one wanted to be there. But f*ck, now my Christmas lunch is ruined. read more

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Clarize B.

82

311

848

5 years ago

By far, the best Mcdonald's I've been to. The amount of hate on their yelp is unbelievable. I've never had an order messed up or a bad experience with an employee. The staff here is so welcoming that they recognize us because of how often they've seen us for several years. The food here is never as stale as other Mcdonald's which is a very common issue. I also have never had an experience with them saying their ice cream machine is broken which happens literally everywhere else. Nothing to complain about here. read more

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Darryl M.

42

102

38

2 years ago

Kiosk service sucks. I got a table number and they just call my name to go get my order. So no bringing my food to my table. And when I ask for sauce for my nuggets, they say I'm only restricted to one packet and have to pay for any more. Glad those minimum wage hikes are passed down to customers who want to enjoy their food with whatever condiments they want. They told me they can give me free ketchup till the cows come home, but have a policy to charge for sauces. It's bad enough they upcharge for milk that supposed to be part of the happy meal, but for sauce? Thanks for nickel and diming in the name of profit and maintaining your bottom line. I even asked if I was allergic to ketchup but used sauce instead, they said I could have as much ketchup as I wanted but still had to pay for any additional sauce. 1 packet for a six piece nugget. Makes me reconsider ever buying nuggets again and giving McDonald's any more business in the future. So if I have a food allergy to ketchup I'm relegated to purchasing condiments that I might use instead opposed to ketchup I don't want or potentially can't. And on top of that, the worker that initially refused me another sauce, told the manager and the manager said the same thing quoting "policy". read more

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Joseph B.

1

29

70

4 years ago

This is by far the worst McDonald's and it's my hometown McDonald's. There are to many complaints I have against this place from the employees lying to me about fresh food when I ask for it to be fresh to them laughing at me when I had to take my food back. This has happened multiple times and there are so many things wrong with the customer service it's hard to explain in one review. Last night they forgot some of my food.. I don't know why I keep coming to this place. I reached out to give a review and the lady said the owner would call the owner never called. Inside the store is clean that's about it. read more

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Will 9.

0

6

0

2 years ago

Usually slow and always out of ice cream but the apple pies do hit a bit hard, and always get tour self a caramel frappe

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Riley C.

0

1

0

2 years ago

Last time I got McDonald's I found some kind of white thing in my chicken nugget. I almost choked. The sauce is a little bit too spicy for my liking, but I do know that some people do like spicy stuff so I'm not complaining about the sauce service I usually use the drive-through. It's usually pretty good, but sometimes they are slow. Sometimes the bathrooms are dirty, but I am happy that they don't just give away the bathrooms to the public and they have a lock to them. It is a little bit annoying though because sometimes I try and use the bathroom and get the password, but they don't listen to me and I have to keep on going to the counter. read more

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Scott R.

2

25

6

4 years ago

Due to the unbelievably subpar Service I received at the drive thru this afternoon. I will never go to this McDonald's again. I have worked the same job at the bernal location in Pleasanton and worked mornings and I can't understand how the service could be this bad when I was the only car in line. I easily went here 4 or 5 times a week. Make it zero from now on. It's probably a good thing anyway read more

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Stasia C.

1

17

4

8 years ago

In my latest reviews I will be testing the adaptability of restaurant menus to low carb/keto friendly meals, among other things. I like ordering online or on apps because I can easily customize my order and I often save money in the process using in app coupons. With the McDonald's app I got a double cheeseburger with no ketchup, no pickle, no bun, and added mayo (I left the diced onion knowing i would scrape off half). It is nice to see you can say no bun with no hassle. I also got 2 sausage McMuffins with no muffin, so basically just sausage and cheese, which are $1 each. A sausage Patty a la carte is $1.39, so this is a win for me. The problem is whether the employees pay attention to the modifications and also, maybe obviously, the quality of the food. To my dismay, but not so much surprise, my cheeseburger came with unwanted ketchup and pickle and no added mayo. I should also mention that they charge $0.49 to add a leaf of lettuce, which I opted not to. For taste, the burger meat was kind of mealy. The sausage had no carmelization and was a bit cold. My drink was also forgotten so I had to bug someone for a cup. Overall pretty unsatisfactory, but on par for this fast food chain. Mobile app ordering is the only appeal. Don't expect all your customizations to stick, but they actually pay attention to "no bun" requests so you don't have to look weird if you use the app to say so. read more

McDonald's - What was left of my low carb meal, sausage McMuffin no muffin & removed toppings I didn't ask for in the first place from a burger - Coffee & Tea Near Me - Martinez, California

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anthony c.

73

60

33

4 years ago

I used the app to get a deal, buy one get one free.... As you can see on the picture, $5.15 total... Got there, the receipt says $10.29... I asked what's going on? The lady said they can't help me, was very rude and unhelpful.... So I left.... I will dispute this with my CC company read more

McDonald's - Deal from app not honored - Coffee & Tea Near Me - Martinez, California

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Im B.

0

2

0

4 years ago

Terrible experience Went through the drive through to get some drink for the boys and was threatened by the young man at the counter read more

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Ally M.

11

245

123

5 years ago

You will never get hot fries in the drive-thru, unless you are on the back end of a dinner rush line.

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Samantha G.

1

87

51

4 years ago

Anthony is the best in the morning! My mom and I come here all the time and everyone is so nice. Thank you for always being so nice and the food is fresh! Yummy breakfast and fresh! We love the drive through! read more

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More info about McDonald's

1185 Arnold Dr
Martinez, CA 94553
Directions
(925) 229-0757
Call Now
Order Delivery
Start Order
Visit Website
http://www.mcdonalds.com

Full menu

Hours

What time does McDonald's open?

McDonald's opens at 5:00 AM on Monday, Tuesday, Wednesday, Thursday, Sunday, Friday and Saturday.

What time does McDonald's close?

McDonald's closes at 12:00 AM (Next day) on Monday, Tuesday, Wednesday, Thursday and Sunday.McDonald's closes at 2:00 AM (Next day) on Friday and Saturday.

Mon-Thu, Sun 5:00 AM - 12:00 AM (Next day)Fri-Sat 5:00 AM - 2:00 AM (Next day)

Payment methods

Does McDonald's take credit cards?

Yes, McDonald's takes credit cards.

Food & Alcohol

Does McDonald's have catering options?

No, McDonald's does not have catering options.

Does McDonald's have a drive thru?

Yes, McDonald's has a drive thru.

Does McDonald's serve alcohol?

No, McDonald's does not serve alcohol.

Indoor Amenities

Does McDonald's allow dogs?

Yes, McDonald's allows dogs.

Does McDonald's have TVs?

Yes, McDonald's has TVs.

Outdoor Amenities

Does McDonald's have bike parking?

Yes, McDonald's has bike parking.

Does McDonald's have outdoor seating?

Yes, McDonald's has outdoor seating options.

Does McDonald's have parking?

Yes, McDonald's has parking options. Private Lot Parking, Validated Parking

Other Amenities

Does McDonald's have free WiFi?

Yes, McDonald's has free WiFi.

Review Highlights - McDonald's

“The best children's playground I have ever seen in a fast food restaurant.”

Mentioned in 2 reviews

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Explore benefits

Sourdough & Co

3.8(50 reviews)

0.3 mi

Good is usually pretty good. No real complaints here. I usually get the Cobb salad. My daughter…read moreloves their French Dip along with whatever soup they got going on that day. They give you a little extra baguette on soups and sandwiches, being a bread lover, that's a plus (though I shouldn't be eating all the bread). Service is okay. Expectations are between a fast food place and a sandwich shop. They are nice, but nothing over the top or exceptional about it. The prices are a little high, but what isn't in the Bag Area. Sandwiches (6 inch) are in the mid teens, so were the salads.

Lots of items to choose from. The sandwiches are always good. Service is great. Ambiance is neat…read moreand is typical fast food service.

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Panda Express

2.4(122 reviews)

0.4 mi

I don't often eat out, but decided to treat myself to Panda Express in Martinez, CA. The service…read morewas efficient, yet friendly. I had the Honey Walnut Prawns and the Teriyaki Chicken that was being carved up as I ordered. The food was excellent and I was gladdened to find that a portion of my payment was going to a worthwhile 501c3 charity (The Cat Chillin Zone) that evening. It is so nice to have a business that helps charities while at the same time providing fast food that is also delicious! I will eat there more often!

the martinez location here is a smaller one, with an amazing outdoor seating view and ambiance. i…read morecame in with a friend to eat something lite, and i usually go for my chow mein use the app for those rewards fr

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1/4 Lb Big Burger

4.0(292 reviews)

1.1 mi

•$$

I tried this place with the family after a tough loss in a little league game just down the road…read more It is the quintessential greasy spoon, the only kind of restaurant that could match the Americana energy of spring sunset baseball. While the name implies a burger focus it does not give justice to the full breadth of the menu. Eating my feelings I opted for the Chicken Fried Steak plate with mashed potatoes, corn, and a buttery griddled dinner roll. It was like biting into a lynyrd skynrd guitar solo on 4th of July. I Dad taxed the boy's burger which was perfectly seasoned and griddled. The service was great - including the hand scooped milkshake. I will be back.

What can you say about an old school institution where you can order your burger in the most epic…read moreof menu offerings, and have it arrive perfectly and with a friendly smile? They are awesome! If you dare, try the rest of their menu... it's nostalgic and satisfying! Sometimes parking can be difficult, but there is plenty around back. Btw, save room for dessert! LoL!

The kitchen is simple

Bacon Cheeseburger onion rings and huge strawberry shake.

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Kinder's Meats Deli BBQ

4.1(621 reviews)

1.1 mi

•$$

I love Kinder's…read more Everything about this place is amazing. Imagine growing up and loving their BBQ spot from one of their tiny locations, to buying their rubs and seasonings in a whole other part of the state. They've built loyalty on the backs of great people and amazing food. i will always have a special place in my heart for Kinder's!

So far Kinder's is my go to place when I feel like eating bbq. I go with the famous ball tip…read moresandwich combo or one of the protein bowls. I'm not usually a fan of sweet potatoes but when I had them from here I thought they were good and would order them again. I wasn't a big fan of their regular fries, but it could be that I had them when they weren't as fresh. Either way I, I've told my sister about this place and will be bringing her by.

Deli bar

Combination Deli Sandwich

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Taco Bell

2.0(135 reviews)

0.1 mi

Harrison and Karen are super nice here! I frequent this location since it's close to work and they…read moreare always present with a smile on their face with my mobile orders ready. When things are hectic at work, mobile order places are my easiest drive by for some grub so I love that the Bell has that option Ratings based on typical fast food quality: 8/10 Steak Grilled Cheese Burrito 9/10 Cheesy Gordita Crunch

Chaser was yelling at us to come to the window after saying 2 items. I told her our order is not…read morecomplete and has an item we didn't order. Response? "Come to the window" this place is terrible. They're also very heavy on beans from past experience. Every single item that contains beans from this location will be 80% beans.

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Chipotle Mexican Grill

2.3(211 reviews)

0.3 mi

Chipotle is pretty constant as a whole. In the past, I've had intermittent issues with this…read morelocation not putting the right orders in the bag- but now I'm just annoyed about the packaging. I live 5 minutes away and picked it up minutes from when it was ready- and yet that was still enough time for the bag to completely fall apart when I tried to pick it up. Do better, get better packaging.

Ewww ! How disgusting is it to get your food doordashed and you bite into your burrito and the meat…read moreis not fully cooked ! I really hope my kids and I don't get sick as my son also got steak and my daughter got chicken ! I am disappointed in this service of food ! This is not OKAY! SMH

Doesn't stock the napkins or clean this area

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Calikid Burgers N Shakes

4.4(86 reviews)

2.3 mi

•$$

Cali kid is absolutely the best burger place ever my wife and kid went there and the service was…read moresoo nice. let's talk about the food, I had the loaded onion rings with the Cali kid burger. I say this burger place is soo good they are the number one burger spot in California. they have 2 locations but they need to open more !!! the inside of the restaurant is super cool !!!

CaliKid Burger absolutely deserves 5 stars. From the moment I walked in, the service was…read moreamazing--friendly, attentive, and fast. The food was just as impressive. The Hangover Burger was incredible--packed with flavor and cooked perfectly. The loaded fries were on another level, crispy and loaded with toppings in every bite. And to top it all off, the strawberry shake was the perfect finish--sweet, creamy, and refreshing. Definitely a spot I'll keep coming back to. Highly recommend! Shoutout to Vicky and the staff that took great care of our party!

Pick your Bomb sauce but ask to try them all to see what you like

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Seating

Jack in the Box

2.4(86 reviews)

1.7 mi

So this place is a hit or miss. I have been living down the street from this Jack-in-the-Box for…read morethe last years. This place used to be open 24 hours. I'm not sure if it is anymore? It's very busy but you can definitely get in this location. This location got a remodel and it looks really nice inside. I love using the app to order all of our food. That way I get the bonus points and any other offers that are in the app. Sometimes you have to use the app to get the discounts, especially on the tacos. You can also customize your different orders on the app. I like to order my food and have it picked up inside rather than in the drive-through. Picking up was pretty easy and it was ready when we arrived. My order the special that was on the app itself. The food is definitely mediocre and it's not the best place to go get a hamburger cheeseburger. And some of their items like the Smashburger was definitely delicious one of the best burgers I've ever had. What really sucks and I don't know if this is all of the jack in the boxes but you can't use their soda machine. I wanted to get a refill but I didn't want to interrupt the busy workers. I wish they would put the machine back so people can go and get refills on their own. Covid is over so bring it back.

I ordered and paid for extra marinara for my mozzarella stick, when I only saw one in my bag I went…read moreback and asked for the extra 4 I paid for, the lady proceeded to be very condescending telling me I had to pay for them and tried to ring me up for more without even checking my receipt. She kept arguing with me when my receipt clearly showed I paid for 4.

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Carl's Jr

2.4(69 reviews)

0.1 mi

Went through the drive thru, Jorge the employee taking our order was kind, courteous, and offered…read moreexcellent customer service. We ordered the famous star and spicy chicken sandwich, both warm and delicious. Fries and fried zucchini were fresh and hot. Can't speak to inside the turnt but the drive thru experience was above average and I would go back.

The only Carl's Jr near me and if I'm ever close by I will usually stop by for lunch. One of my…read morefavorite burgers is the jalapeño double cheeseburger. The line for the drive through is usually not too long and the employees work very quickly. I tied the jalapeño poppers this time and they were very good and not too spicy with some very good dipping sauce included.

Drive through hours state 11pm. Store close got here at 10:45

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In-N-Out Burger

4.0(638 reviews)

2.3 mi

This location smacks every time!!! never fails!!! The wait is long but that's a given at any…read morelocation I've ever visited!! The staff is friendly , the food is warm and tasty, it's always clean. I always feel safe and apparently it's the teen hang out in the weekends, which holds to some type of innocent socializing! There's always security and other than an occasional homeless man it's a really welcoming location! My go to Dbl Dbl Animal style !!!!

Was assisted by Jeremy in the drive through and he was very nice! We had a complicated order and he…read morewas patient with us and I was very happy with his customer service! Keep up the good work Jeremy!