McDonald's corporate office needs to shut down this franchisee. I've been twice over the past year and each time the person taking my order is obviously on drugs and laughs telling me they don't have anything left except some obscure item. Shut this place down and get new management!! read more

This is the McDonald's in my neighborhood. Ha. Terribly prepared food, extraordinarily rude people. No please, no thank you, no have a nice day. Managers are just as rude. Save your money people; the only way to send a message to McDonalds is to not support them. read more

Incredibly slow service, but to only have one person working the entire place is a horrible experience for the employee.

Doesn't deserve any stars. Worse McDonald's drive through. Long wait times , no one at the window despite honking many times while there is a line of cars. After hours even worse. They really should look into their staff working habits. read more

Once again!!! The most disgusting and disrespectful McDonald's location!!!! I just placed a Postmates order for a Customer and they gave me the bag wet and torn. I couldn't give the Customer their food in a disgusting torn and wet bag. So I brought it to the attention of the Attendant at the window and she put the torn wet bag in a plastic McDonald's bag!!!! Are you kidding me!!! They're going to ruin the relationship between us (Postmates Delivery drivers). I hope management and the owners read this! Terrible and shameful! Personnel needs training read more

There are 3 simultaneous project deadlines going out. There's an engineering exam I have to study for. It's late at night and Im hungry. I'm Engineer Sergio F., and this is the longest day of my life. I paraphrase one of my favorite TV shows to explain the circumstances why me of the nutriotion plan and epicurean tastes have been eating at Mickey D's as of late (night). This location is at a nice halfway point between home and office, which gives me time to unwind after the office. Ambiance itself is nice and tries to duplicate the finer establishments east of US1 with its faux paneling, dimmer lighting than most Mickey D's and bar-like seating. It also has free wifi with decent signal strength that allowed me to log back to the office. Food is standard McDonalds fare. The apple pies are served warm, McGrill Club chicken tastes alright and they actually pay attention when I opt out of Mayo. That's a big plus for me! My only complaint: ocassionally the self-serve BBQ sauce pump is low and I have to request the pre-packaged one. read more

This is the closest Mcdonalds to my house. This location is always busy at most hours of the day. The drive thru is open 24 hours. Sometimes they get the order right and sometimes they don't. You have to take your chances. If you ask for something that requires sauce, please check the bag before you leave. It's like they ask you just to ask you. Surely if it prints on my receipt, then you can see it on the screen. The staff is very friendly. Ive only had one bad experience with a person's attitude there and I have been going to this location for years. If you ask for Splenda or any other sugar substitute, check your bag because you will most likely be given sugar. The food here is always hot and tasteful which is at least more than i can say about other McDonald's. read more

Closed at 11:20 am on a Wednesday, truly a terrible place. In top of that when I went to the door and notice it was locked the cleaning lady inside signaled me in a very rude way to let me know it was closed with no explanation. Wish I could give less than 1 star because it's what they deserve read more

Was just there again, I specifically asked for fresh fries. They have me the ones that been sitting. Big Mac cold. ‍ been here few times. Very slow. No customer service Food is not fresh. Step up you game guys read more

If I could rate it 0 stars I would cause this is the most unprofessional disgusting McDonald's the manger is the only one who is worth working there this lady who was in the drive thru had me waiting almost 15 min because she did not know how to get my order correctly if your employees aren't trained correctly then simply put them to do an easier task since they can not handle it read more

Worst McDonald's I've ever been this is the third and last time I've been trying to get an ice coffee and the service is just terrible they don't care if they have people in line or not and the coffee s never like I ask it took them 20 min to get me the iced coffee TWENTY MINUTES for an iced coffee is just pure homophobia read more

Cashiers chit-chating not caring about transactions or clients. A supervisor who kept me waiting in line because he was cooking. When asked what happened he just said transaction did not go through and did not responsded when asked why. He asked if I was going to pay and while getting my cash I asked for his name; he took the food, kicked me out of the line and shut the window. Rude is not enough to describe today's noon crew. Thanks for the smiles received at Wendy's, my new year's resolution is no more MCD. read more

Terrible... Waited 15 for order Then, I got attitude. To many other choices!!! No wonder it only has two stars.... One to many read more

This is the slowest drive thru ever. Service is just terrible. I've been here a few time and EVERY SINGLE time it is painfully super slow.

my grandmother moves faster than this place and shes 65 years old it's actually ridiculous lmao

This the worst run McDonalds in Miami. They have taken a fool--proof franchise and destroyed it. It does not matter what time of day or night, whether they are busy or not, you will spend at least 15 minutes in the drive thru lane waiting to place your order. Then part two, another 10 minutes to pick up your food. Increíble!! read more

This is the worst McDonald's with worst possibly in the country but certainly in miami. I placed a delivery order online and after an hour the wrong order showed up. I tried to call but no one answered. My kids were really excited to get McDonald's as a treat so I placed an order through the app and went to pick it up. When I got to the store I went to walk in and there were two employees sitting in front of the door. I went to open it and a female employee literally hissed at me and wagged her finger and said "mm,mm you can't go in". I told her that I was just there to pick up my online order she said "nope you got to go through the drive thru". So I then proceeded to wait another 20 minutes in the drive thru. When I finally got to the speaker she couldn't find my order and I was told it was up front but pull around. I pulled around and was giving the wrong order AGAIN and proceeded to wait in the drive thru for another 10 minutes while they made the correct order. After waiting another 10 minutes I was then told they are out of M&Ms for my daughters McFlurry! So in summary it took nearly two hours and 3 orders to get a happy meal some nuggets and no desert. This location clearly needs new ownership that actually knows how to run a fast food restaurant. read more

Horrifically slow and incompetent. Any order will take 4 times more than other locations. Just go to a different one.

This is the worst McDonald's whoever owns this store shame on them to let this go on. I waited 20minutes today for my order. No specials were ordered. When the woman ahead of me complained about how long it's taken for her order the woman in charge started yelling back. I was appalled but then when I asked her for a small paper bag for my ketchup packs she was so mad she threw the container of packets towards me on the counter. By pass this McDonald's it's not worth spending your money here. read more

Highly recommend NOT coming to this store. You can be in line for more than an hour just to be told it is cash-only. I avoid this store at all cost. Go to the Taco Bell next door it's so much better. read more

Horrible experience. Arrived at the drive through and no one says anything even if they are open. Won't attend anyone. Everyone drives off thinking they are closed. Multiple occasions. Around 5:30 AM DONT BOTHER GOING THERE. read more

Slow service. Mcchicken are good. found a hair in my food MORE THAN ONCE. Disgusting. Definitely go to a different McDonald's.

Expect to wait 45-60 minutes for your order. How does the owner or franchise allow them to close at 9pm 3 days a week because the staff decides they don't want to work. read more

Is terrible the service ,I just when there with my songs for ice cream ,drive true ,tha guy who take my order no manners at all and the the litle ,long blonde hair girl who's give me the ice creams and the shake was super rude ,no manners ,OMG wS wrong with this people complete bad experience i pay 12 dollars to receive insults and super bad experience, the product was ok except the macflurry was only have on the glass from the regular serving ,never again, people like that better stay home ,and leave the space free for real workers, happy people ,no miserables like them read more

This place has improved a lot lately so I'm updating my review. God job. My only complaint is that the registers usually have problems late at night so it's "cash only". read more

"Sorry we don't have that at this time" is the response they gave me every single time after i wanted to order a dessert that takes time to make. By far the laziest crew I've ever seen at a McDonald's and I go a good amount of times per week. I attend taste tests from different types of fast foods monthly and I can honestly say the quality of the food did not make up for the service. I am truly petrified and afraid. Never coming back again, I don't need this in my life I am scared. read more

This place is a trainwreck. In over 10 years they have never gotten an order right. The employees are rude, ignorant, and ineffective. The managers are no better and often worse than the employees. Today's freakshow at this location included an employee yelling profanities before being literally dragged to the back of the store by her coworkers. read more

Worst service ever! Been sitting in the drive-through for 25 minutes. I get to order an AC can you please hold on.!!! I gave my order and now I'm sitting here for another 10 minutes trying to get my food. So much for working late and getting some food and going home. read more

Horrible service. As a matter of fact, almost zero service and the manager here is extremely rude. Patrons that walk inside to order are made to wait a very long time until someone approaches the counter to help. By far the worse McDonalds experience I've ever had. These views were echoed by the other patrons waiting with me to be served. read more

Since we've been going through what many call the worst week in wall street's history, which presents the obvious recession in america's economy. It would be best to review a very affordable restaurant..particularly for all the stockbrokers that lost their jobs this week who've probably forgotten what big macs are. Now Mcdonalds is not the ultimate restaurant. They dont have kobe beef burgers. nor do they have enormous plates of food (unless you super size 'em) but they do have some greasy and cholesterol-gaining hamburgers guaranteed to give you a bloated tummy and bad gas. But at least they are yummy and cheap. Most of their offerings are in the 2-5 dollar area. To compare..one usually dry ass steak at prime 112 equals Sixty big mac's. Think about it! and their fries...hey you know about their fries! some of the best ones ever..even though they havent tasted as good since they went trans-fat free on the cooking oil. This particular one is on Mcdonald Ave. How cool is that?? plus they have totally redecorated their digs, so its fresh new and very 21st century. They even have two ordering drive-thru speakers...which i fail to understand since the employees there only use one of them. Either way as hardships go..such as a stock market dropping 380 points or 504 points or 1000 points...or you just got laidoff..you got no choice baby. you'll be 'lovin it' a lot longer. read more

This McDonalds is going through some MAJOR reconstruction. Like to the point of nastiness, with the drive through closed and dust, trucks, rubble all over the place. Thankfully though its starting to come down and you can see some prettiness peeking out from underneath. This is Pinecrest afterall. McDonalds - I can get on you about my beliefs - and the poor treatment of animals and how I don't believe in so many of your practices, I really shouldn't be a supporter at all. But.... welll.... my love of some of your items has gone a bit too far, enough to overlook certain things, and perhaps make me a hypocrite in ways. Your Iced Coffee ***this is the part where angels start singing in the background*** (with caramel or vanilla syrup of course), had me at $2.03 -- but with the new ads and billboards showing you are now $1 for a small - holy cow, I've been going every single day. Why spend money on a can of coke when you can get the tastiest silkiest smoothest Iced Coffee. Yes, I prefer you to Starbucks. There I said it. And well what else, do you offer a vegetarian like me? Your decadent $1 yogurt parfait intermixed with layers of sweet yogurt and mixed berries, what a perfect snack for between meals, not too unhealthy either. And then there is the perfect breakfast sandwich: The Egg McMuffin, minus the meat. Of course, I always look the other way, and pretend your eggs are cage-free when I know they are indeed not. But it's McDonalds, you get what you pay for. Except when its the Iced Coffee, worth every penny and more. :) read more

Fries were not fresh and neither was the chicken sandwich. Everything seemed either old or re-fried. Gross.

This McDonald's is so cheap it doesn't even have any outlets for you to charge your phone... disgraceful

I'm not sure what the problem is but there definitely is one. The drive thru is easily a 20 minute wait...

location location location! Bustling Hub of energy with equally AWFUL PARKING. English speaking folks have to wait for an entreperter, This is America right? Service is slow/ if not confusing. Cleanliness is pretty decent, and despite there's no Playland, this location has the most children I've seen to date! Dining area 24 hours a day! Did I mention parking's abysmal Right now 3/1/14 HOT WINGS 5 for $3 they taste pretty fresh-----it might even be real chicken but this is McD's even the side salad's have MSG! 230PM and the airconditioning isn't on full blast, it's still comfy inside read more

It's hard to imagine a poorer excuse for a hamburger. An overcooked 1.6 ounce patty, stored, microwaved to order, on a poor bun, and sloppily assembled. The fries are OK for frozen fries. read more

Its 11:32pm nobody inside and drive thru taking more than 20 min to take your order . You guys should hire people that actually wanna work

The worst service ever take 1000 Hours just to make a hamburger long time ago I had a bad experience here and I'm back after couple years to got the same experience slow service and if you are ordering food from the drive through forget about saving time take for ever!!!!!Never come back here read more

You get the standard McDonald's fare, but unlike other places, the drive-thru lines aren't long, service is efficient, and they haven't screwed up an order. I have never been inside to evaluate the cleanliness of it so I cannot judge and give it 5 stars. The staff is also friendly and it's in a clever location, as it's in between the Grove area and the northbound I-95 ramp. Just an FYI - Contrary to what another reviewer mentioned, this location is NOT in Pinecrest, Silver Bluff is VERY different from Pinecrest. Pinecrest starts at around Deering Bay and 72nd Avenue (see map http://upload.wikimedia.org/wikipedia/commons/f/f8/Pinecrest.gif). read more

S..L..O..W. It doesn't help that this place is usually very busy, but it usually takes a while to get an order here. Luckily the workers are pretty nice, and always get my order right. It has a drive through with TWO ordering stations to help make service faster. Unfortunately, the car in the first ordering station manages not to pull up far enough to allow a car to fully pull up to the second ordering station. read more