We are frequent drive-thru customers, as this is our local store. We feel so lucky to have this McDonalds as our neighborhood location, because the staff we interact with is so amazing. We have been lucky enough to get to know many of the folks working here, who always greet us with a smile. Our orders are always quickly delivered, accurate, tasty (we love a cold, crisp Diet Coke an Unsweet tea) and our interactions with the Mill Creek McDonalds team gives us energy for the day. I cannot say enough about them! Here are just some of the amazing folks we have had the opportunity to meet JUST IN THE DRIVE THRU: Anika, Jacob, Nathalie, Paloma, Salma, Mary, Gaby, Juan, Abdiel, Lizette, Santiago, Michelle, Lluvia, Haley, Tavius, Josue... and many, many more. There are so many great folks we can't name them all. read more

5/19/2025 1:30pm EXCELLENT SERVICE FROM SONNY! Hard worker, very friendly. Inside super clean thanks to Sonny. read more

McDonald's - Yum! - Fast Food Near Me - Mill Creek, Washington

Low expectations to begin with. McDonald's no longer will assist with ordering you must use kiosk it's obvious they want to cut labour costs. I saw a senior struggling placing an order. Staff member said "you will have to wait ". I ordered McDouble with no salt. The meat was a bit undercooked and extremely greasy. Fries cold. When asked if they would replace them they asked do you want that's there pointing to the fry station. I preferred not to and waited 2min. Table and dining area was dirty and beverage station a mess. read more

We are regulars at this location in absolute love coming here, but today was extra wonderful so I wanted to leave a review. The managers here must treat their staff really well, because we always have excellent service here. They also have a great playground for kids, which is indoors. Our food always comes out hot and tastes great. This is our favorite McDonald's. The gentleman named Sunny gave extra great service and made today feel extra special. Thank you for your wonderful customer service. You were so good to us. read more

I've been to a lot of McDonalds; It's not something I'd add to the highlight reel of my life. But out of them all, they're always nice at this location and very rarely mess up my order. That deserves recognition. Once or twice I got a raw QP but I attribute it to them trying to be quick so it's ok. read more

Tonight I had a situation where the app was acting up and the code wasn't working properly and the cost was going to be $25 vs the $13 with the app deal. Paloma was a rockstar and figured everything out. This was not a quick situation, however she was so kind, patient and gracious and figured everything out. Truly, an amazing employee, Paloma took time to figure things out and made my day by how kind she was. read more

One of the worst McDonald's I've been to... took over 45 minutes to get my meal. They asked me to park in a specific spot but there was a car there. They forgot the bbq sauce also and it wasn't worth the drive back to ask for some. Consistently disappointing. read more

This mcdonald hired so much 14 years old at night time i think like seriously every time I ordered something first they always late and always see them fulling around on the drive trough no wonder my food always mess up and kept missing like man i swear next time jm not leaving that damm drive trough until i got my food geezusss these kids man ...but in the morning they the best they hired all these nice and fast mexican ladies I swear they needed a raise ... i dont know how many times i made a complaint on their receipt doing a survey like seriously man...so ashamed a nice mcdonald but they hired these wild highschoolers read more

McDonald's - See the receipt says 6 sauce they gave me 2 like always - Fast Food Near Me - Mill Creek, Washington

Food is usually ok but drive through is always so slow. They always ask you to park and wait unless you only order drinks. I order online a lot and always does it 15 beforehand, and they would still ask you to park and wait. read more

Said my food was ready, paid on app, then when I get to speaker, they said okay, then said its 10:30 no breakfast. Manager said it would take a couple of days to refund my $33, they ran out of food, they were busy. Not a way to run a business, headed to Jack in the Box, will use up my 17,066 points for free food then i'm with McDonalds. Be warned, read the reviews. read more

This particular McDonald's is top notch. I did not get the best picture, trying not to get people in it, but the seating and tables are nice having big circular, cushioned booths. The employees are what first got my attention as we entered I saw a young man enthusiastically carrying out a customers food to them. Figured it was just him but when we placed our order we saw all staff had been very well trained in attentive, polite Customer Service! Also enjoyed the choice of uniform of black slacks with grey shirts some what matching the black background of the menu. So to this Store Manager or the person in charge of training I thank you for making it a priority and teaching these young adults so well! read more

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It won't matter when you come - you're going to be sent to a staging area. It's Sunday evening with two customers inside, and a truckload of employees inside. No excuse - just poor management. If you go through the drive thru, and the voice on the other end can barely speak English - double check your order before you pay. If you don't - chances are pretty good it's going to be wrong. First and last time coming to this place. I know you shouldn't expect 5-star service at a McDonald's - but this was below 1-star even. Ridic all around. read more

Ok drive thru experience. Staff sounds a little arrogant in her tone. No greetings, nothing. Service was fast, that's the only positive! read more

McDonald's - a mcdonald's logo on the side of a building - Fast Food Near Me - Mill Creek, Washington

Visited McDonald's recently and was disappointed. Service was slow and, to add to the frustration, received the wrong order. Expected better! read more

Extremely busy location which is both good and bad. Good: the food is hot and fresh. Fries are crispy . Bad: double check your order, stuff was missing. It took 10mins to get our food. Plan accordingly. read more

Nicest McDonald's in the area. Remodeled and clean. They just added self service kiosks, but we don't use them. Most don't it appears. Other than that just your normal McDonald's. read more

McDonald's - $1 coffee. - Fast Food Near Me - Mill Creek, Washington

Have been in this neighborhood for the past 2 years to soft ice cream machine has been down every time I wanted one . Had a quarter pounder with cheese that was so dry and burnt and squished that I could not eat it . Customer service sucks read more

The food was lowkey kinda bussing but I accidentally got some soapy suds on my shoe *sad face emoji* but I like McDonald's read more

McDonald's - Me after McDonald's - Fast Food Near Me - Mill Creek, Washington

Carla just called the cops on me after asking me to leave in the middle of my meal. Her cashier Angela was extremely disrespectful not to mention completely STUPID, which is why this happened in the first place. And employee was cleaning my table when she brought my food and tossed it onto the table while the other employee was still cleaning it. When I asked for my money back since she wouldn't let me finish my meal, she refused. She then proceeded to follow me to my car an take pictures of my plates. What a disgusting woman. She also had the audacity to tell my children that I was a bad parent and that she felt sorry for them. Also when I came in, every table was filthy dirty. read more

Please note before you read this review... I'm a young adult guy who eats just to do so and doesn't feel like being heavily critical of a place as my pallet is ever evolving. With this in mind as I walked in I was instantly greeted with a quite relatable short interaction that as a young adult I found quite pleasant. As for the price it's as normal as the franchise goes, reasonable prices for the food you get. The food I got today was the way it should be tasty and very nice and there's one thing that I'd like to commend the staff for and that's they make sure each customer is able to get the help they need to order. Which is great considering that it's not something that's not that common so I can tell that the managers doing a great job training and managing a young staff with a lot of potential to be solid workers. read more

Melissa the manager has a disgusting attitude on the phone with me after I just simply asked her a question if breakfast was over at 10:30am or 11 and she says "that's nice" and hangs up the phone on me I called back 4 times and she says "well you sound like a robot so don't try to argue with me goodbye" and I wasn't even rude at all to her so I'm so confused why popped off at me just cause you don't like you're job doesn't mean you can be a terrible human being I also worked at McDonald's before and I wasn't ever rude to anyone like this girl has I hope she learns some manners read more

Five stars is for the oatmeal which although has quite a bit of sugar, is a reasonable option which I have taken advantage of on the run. When I am in need of something that will keep me going when I have work to do, I go for the sausage and egg McMuffin. Remember the original McDonalds hamburger and fries with a Coca Cola? I am old enough to remember how good they tasted back in 1962. You can skip all of the mayo and multiple patty burgers and go back to basics just like back in Seattle Worlds Fair days. Ahhhhh.... except for the fries. The fries are not the same since they went to "healthy" oils. McDonalds has its detractors but the trick is not to eat any fast food constantly. I can find healthy options here quickly and the product is consistent at virtually all franchises. read more

I do not understand all the negative reviews for the Thomas Lake McDonalds. The location has been recently rebuilt from the ground up. This of course means the store is clean, modern and fresh looking. The location has free wifis, comfortable chairs, tvs and lots of electrical outlets to charge your phone and use your laptop. My three orders at their new location have all been correct, very fresh quality and they have some of the lowest prices in the area (for example chicken wraps are $1.59 here, $1.69 at Bellevue Square and $1.99 at the McDonalds on Hwy 9) They also have punch cards (buy so many get one free) for value meals and drinks. I recommend this McDonalds, but remind all it is fast food. For fast food, it is 5 stars. Also, the split drive through was pretty much needed as their lines are so long they needed traffic flow management. read more

A few months ago we moved to a neighborhood that is fairly close to this McDonald's. Since then we have spent quite a bit of money here lol It's very convenient and I dont think we have had one negative experience here. The customer service has always been great. The restaurant is clean inside, the drive thru is fast and the food is good. They have a few of the self service kiosks and seem to push customers to use those which we don't mind using. My only hope is that they get wiped down since I saw the reports on what is on those screens. Eek! I honestly feel like the employees are friendly and go out of their way to make the experience there better than a typical McDonald's. Plus you can't beat their iced tea! Yum! read more

I've been coming to this location for over 5 years, but today was probably my last. We found a long 4" hair in our breakfast sandwich! How disgusting is that? Is the kitchen staff not wearing hair nets? read more

So last Sunday morning. I planned on going to the McDs by the Barnes & Nobles in Lynnwood. I went there and I got screwed. They couldn't fry ANYTHING that morning and I was stuck in the drive-thru. Once I got out, I immediately drove to this McDs and ordered the 20 piece McNuggets that I wanted. Surprisingly, people were quite friendly in this one. Really caught me off guard as to how nice people were after having such a rough morning for myself. It was quite nice. Food came out the same as usual. Nothing more to say other than the service was above average. Very nice. read more

Mobile order fulfilled wrong... Order says Delux quarter pounder, no mayo, no pickles.... What I got was Delux quarter pounder with mayo but no tomatoes and no lettuce read more

I have always struggled with the slow drive thru at this store. I hoped the Mobile Ordering with a curbside pickup would be a better option. It was a WASTE OF TIME. I sat in their curbside pickup spot watching 7 to 10 cars go through the drive thru and get served ahead of me. Take a lesson from Starbucks and get your curbside people out of their quick. Otherwise open up the parking and give it up. read more

Very inconsistent with orders; some are served cold to the touch, others have entire entree items missing. This is not a downward trend, and has been picking up severity in the past month. I've personally found a different fast food option. read more

Doesn't take Apple Pay. Unfortunately we found out after ordering the family meal and at the payment window drive thru. Told us they couldn't do anything. We left with no food. read more

The staffs are very friendly and helpful, the foods were really fresh, good and delicious. My son had a lot of fun at their playground.

Standard McDonald's, nothing much to note. I think someone's colonge got into my Coke.

I went through the drive through to get nuggets and yogurt and I got pulled forward for 5 minutes because they had to make more yogurt. The nuggets were "extra crispy" and the yogurt was still frozen solid. read more

McDonald's - "Extra Crispy" - Fast Food Near Me - Mill Creek, Washington

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Well McDonald's tastes really good. Their fries are the best! But when it comes to cleanliness and staff this branch isn't good at it. Every table I went to was dirty, the staff was not friendly and open at all including the manager. The drive through person was kind but not so clear when he spoke. I would come back only if the place gets cleaner. They need to work on that. read more

Every time I stop in here I find myself wishing that the wonderful staff here would start a training course for every McDonald's restaurant. The food is always top notch but what really stands out is the exemplary service. Thanks for setting an example of how a restaurant should be operated! read more

Horrible safety guideline. They served my food to another car then after the person inspected it and realized it was not theirs they tried to give it to me. I asked he trow it way outside so I could see it disposed of but he refused and took it inside so I could not see him just bring the same food out to me again read more

I would give a four. It's just like any other McDonald's but they could use some work... the food was fine like any other places however, the fact that the drive thru took a lot longer. They forgot half our meal too! I have been to this McDonald's a couple times and they have done a poor job :/. Still we eat ate though. read more

Manager Matt Hart was rude and shorted my order, took my money and didn't give my the rest of my order. They wasted my time and then when I waited in line all he did was give me a receipt with a number on it to call which I went straight to a voicemail. He was obviously transphobic and homophobic leading them to disrespect me and my friends who were just trying to get some damn food. I will be demanding a full refund. read more

With the remodel I expected the Drive-thru to be much more efficent and things to go a bit smoother; looks can be deceiving. Similar to what you see for other reviews as the order has been messed up and to be honest, I think it takes longer with the split drive-thru. People reading this, you will get your food, don't cut the other person off, that's just rude. Maybe things will get better once they are open longer, but as of right now, not very impressive. read more

The line was extremely long at 3pm and very slow. After we finally got our turn to place an order, we were told we had to park and wait... it took 15 min to get our food and the fries weren't even hot. They must be understaffed or they don't know what they are doing. They didn't even apologize for the bad service or offer any compensation. read more