By far the worst McDonald's I've been to. Literally. I ordered a caramel Sunday, and they gave me a cup with vanilla ice creAm and a speck of caramel no exaggeration - unfortunately. I asked if she can just add a bit more she said no because it would take more time. That's fine I guess, but then we asked for the nuts that usually come with the Sunday, she said they don't have time to get it because there's a long line. Talk about horrible customer service *hard eye roll* read more

Good McDonald's, probably the best one in Arcadia. The fries are hot and crispy and the double quarter pounder with cheese comes with onions and ketchup. The quarter pounder at the foothill location gave it to me without onions and ketchup, very dry read more

Who Cleans the Ice Cream machine at 7pm! that's when most people are coming through for dinner or deserts after dinner maybe u should re-think ur cleaning to times when less demand. read more

The ice cream machine at this place is never working. It's funny they just don't seem to care. They run out of kids meal toys and are always missing something. They have a new drive up guy or gal all the time. They forget something every single time. read more

Good place to dine in, food was good to as usual, good place to visit. Order less they give large portions lol

This location needs new management! The one in Arcadia is so much cleaner and the staff is way more professional. Walked in and the shift manager was yawning and the staff all looked like they would rather be anywhere else besides there. Bugs were flying all over the restaurant, the place was dirty and the drink station was filthy. Will not be coming back here. read more

Worst McDonald ever. Slow and rude service.. 30 minutes wait for drive through when there were only few people in line. Room temperature milk, stored at room temperature next to the register. Filthy and dirty inside. I go out of my way to another McD because this one is simply the worst ever. read more

I went to McDonald's for a quick meal before softball practice, First of all, they were out of carbonated drinks so I had to get a lemonade instead of sprite, second the service was pretty bad considering how rude our server was, she was talking through the speaker of the drive through telling us to hurry up!!! We weren't even taking very long, I understand that there are other customers but she could have communicated in a different way. Lastly I want to say that the people working this shift were clearly not focused on what they were doing because... THEY FORGOT THE MEAT ON MY CHEESEBURGER!!! I mean come on!!! That's embarrassing! The only good part about my visit is the fact that they gave me a new burger free of charge. Thanks for reading my review. read more

McDonald's - My servers forgot the meat in my cheeseburger!!:( - Fast Food Near Me - Monrovia, California

Idk if they're truly trying to lose customers but this place hires INCOMPETENT human beings. Someone is failing at their job. There is always someone who can't take the order right. Tonight was the last straw! I ask for a ice cream. "No ice cream at the moment".. come and check it out. It's a circus read more

This McDonalds's says it's open 24/7 but it's not drove by it and everything was still closed. UPDATE YOUR HOURS

McDonald's food is McDonald's food. Don't go often, but today I got the best service from a young man named Owen. Very professional, very pleasant. Wish all of their employees were of his caliber. read more

Just stop by and buy a mango pineapple smoothie and I liked it because it was served very well and the staff served me very well

Really terrible customer service. I pulled up around 10:17 PM to obviously order dinner. When I pulled up to pay at the drive-thru there was LITERALLY no one there. Eventually a co-worker by the name of CHRIST took my money and brought me my food. Now he didn't politely give me my food. Christ literally tossed-grab the food at me and literally walks away. This dude is a joke. Who eats fries without ketchup??? I waited for another 4 mins since he left to literally sit at a table and I see a manager on his phone the WHOLE TIME. I took pictures of the manager pretending to work. Please look at them. You can tell that's a phone and Christ if you're reading this I hope you're not as garbage at customer service in the near future. If you dislike your job. Just Quit. The manager here with curly hair is a joke, he just stands there and I can see that he is very lazy. The only good employee here is Sebastian. He goes further and beyond to meet customer satisfaction. Originally it was one star but I bumped it up to a 2 star review because Sebastian was willing to show great work ethics. I returned for a second time and that's when I met Sebastian. Great guy! Manamgment can literally learn a lot from Sebastian. read more

McDonald's - Fast Food Near Me - Monrovia, California

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I happened to be in Monrovia & me & my sidekick were looking for a quick lunch when we spotted this place. I was confused at first because when I saw this MacDonald's from the street, it had a slash mark through the golden arches. Was this suppose to be a statement of some kind? An anti-MacDonald's perhaps? Rebellion against the giant fast food chain? A knock-off MacDonald's restaurant like in the Eddie Murphy comedy "Coming To America" ? Well, it was none of those things once I stepped inside, just a regular McDonald's. So much for being a part of a movement against the corporate big dogs. We ordered our food but had to wait a few minutes until the fries were cooked. In the meantime they had some fifties music playing. I imagined that was what my parents had to be listening too back in the day while dining on a cheeseburger at the burger joint. I'm sure a hamburger back then was probably 10 cents unlike the prices we pay today. Our food was prepared correctly & the fries were good. Interestingly enough I began to research what was really in Mac D's fillet-o-fish sandwich & cheeseburger while eating. What I thought was deadly like the fish fillet & the burger turned out not the biggest health risk at all. The real killer it turns out is the buns that they use.They use ingredients in the bread that are also common to making explosives! Damn! No wonder my stomach feels so bad if I gorge on junk food! What's up Ronald MacDonald? You trying to kill me or what? All this time I thought you were such a nice & wonderful clown! I saw many bad reviews on this location so luckily I did not experience any glitches or problems like others. I had a OK experience & would come back to visit again. read more

The staff was nice. But the place needs to be fumigated!! We were waiting for our food by counter and a baby roach was crawling on the counter, the manager casually grabs a receipt and kills it! As we walked to our table there was a big roach dead under a table. It doesn't end there! By the soda fountain you will find ants, tons of them!!! read more

Very weird place. The logo and pictured on windows are different from usual Mcdonalds, and it seems like fake part of chain. But they say that it's king of old school. Ok, let's believe it. Anyway this location is really small blur cozy and the food has smaller size than anywhere. Thanks it is tasty. read more

McDonald's - Fast Food Near Me - Monrovia, California

So the nearby Starbucks had no empty tables. I remember the day before enjoying the free wi-fi at another McDonalds so pulled up here instead. Thankfully, this place also has free wi-fi! Unfortunately there were several people around the counter waiting for the order and a couple folks saying that there orders were wrong. It took a few minutes for a McD's employee to become available to take my order. I ordered "for here," but when I picked up my order, it was already bagged! and it turned out the iced nonfat latte I ordered was really regular iced coffee belonging to another order, so had to wait 30 seconds for my correct iced latte to be ready. There were plenty of tables available at this location which is a big plus and noticed several electrical outlets. The iced latte was pretty good! and so was the grilled chicken wrap. Second visit, person who took my order was friendly but the staff looked disorganized. It took a while to get my drink and when I finally got it, my iced latte was watered down! Could barely taste any espresso. And even though my order was for here, my order was still bagged to go. Will start going to another McDonald's location. read more

You might as well try ordering a Popeye's Chicken sandwich from up the block because this location never have the McRib sandwiches. Something tells me that, as always, the limited time will expire before there's ever any to be sold. read more

Terrible rude customer service. I received my food cold and then to realize they didn't give me my debit card. I then called to have someone that barely spoke english tell me, that my card was there and his shift just started. Granted this is 2:15am. I asked him if they can replace my food since it's now cold and he's like noooo we cansss not, I'm like are you serious why not. Long story short. He hung up on me. And I kept calling back with nooo response had to wait in line again with this idiot. No ownership! Extremely rude !!! I paid for cold food and rude customer service ! Ridiculous. read more

It's been a while since I've been here during the daytime but I remember it being one of the "better" McDonald's. It's been weird in the late hours- they've been cash only which hasn't been an issue, but the other night was something else. Around 3:30am- it was cash only, breakfast only, but weirdest of all- no receipts. This was especially weird when a bacon biscuit, hash brown, and sausage wrap came to exactly $10, then when the wrap was cancelled came out to exactly $8. More than if it was a meal- and the guy refused to present a receipt because "we don't do that at this hour". Man, I can't even get a donut without being offered a receipt but that's beyond the ability of a McDonald's? Good luck in the after-hours. read more

Come on mc Donald's please put a whole piece of cheese in my filet-o-fish is that to much to ask for is a whole piece of cheese my guess would be you have to pay extra for a full piece of cheese but the picture on the menu advertised shows a full piece of cheese so get outta of here with paying for extra cheese sad man McDonald's just doesn't do anything right no more. I even told mariam the lady that took my order please put the full piece of cheese on my sandwich she looked at me and said it comes with a full piece of cheese like I'm making it up instead of just listening and and doing it she gave me her opinion and what she thinks thanks for the bad service and not listening guys keep up the bad work. #a whole piece of cheese!!!!!!!!!! read more

McDonald's - A half piece of cheese come on!!!!!!!! - Fast Food Near Me - Monrovia, California

I don't expect a Gordon Ramsay level burger at 3 AM after Lyft driving idiots on a Friday night, but this food was the true definition of godawful. read more

McDonald's is always good. But McDonald's is killing people by using way too much salt on all there products. Fast food is a fast way to bad health. read more

I haven't been a fan of McDonald's for decades. Yes, decades. Back in the 90s when the franchise decided to change how they prepare their foods. Yes, I can go on and on about how things have changed... like an old geezer. You see, back in my day, the food was better, the sizes weren't so... supersized, the apple pies were fried and amazing. Even the happy meal toys were better. Perhaps the one thing that's not changed... their fries. Oh man, they were salty and crispy. If that's how you like them, then this is the place for you. I still stop by the franchise every now and then, usually not my choice. So it's been a while since I was last here though. Perhaps last year since I was at this McDiner. I was surprised to see that they had remodeled the counter, which now has the McCafe section now, much like the other McDonald's I've seen as of late. It certainly does look nicer. The dining area is spacious as always, with booths along the side and tables (fit for 4) in the middle. Currently have this promotion for 50 Chicken McNuggets for $9.99. The portion size is probably fit for a whole family rather than one person (though I'm sure many of you will try). They have new sauces as well, though since I haven't tried it, can't tell you how they are. To be honest, their chicken pieces are just okay. I prefer the spicy crispy chicken nuggets at Wendy's, and if you calculate the costs to get an equivalent... 50 for $9.90. Just sayin'... Plenty of parking. Drive-thru. A few outdoor tables. Men's and women's restrooms. No kids play area. Fountain dispenser on the outside (easy access to free refills). Ordered the Angus Burger combo, as well as a Chicken club combo. Both seemed prepared well enough. It's still not the place of my youth, but this McDiner has certainly made itself one of the better spots in the franchise. 3.5 stars. read more

I ordered McDonald's for breakfast this morning and one of the ordered items was the McGriddle and when I got home the McGriddle had nothing inside just two hot cakes but the centered portion gone how can you guys make customers happy during this hard time by giving out their orders with everything with missing the portion on an empty plate like the McGriddle become Mcplain ( two hot cakes only in wrap up with no ham and chees inside read more

McDonald's is McDonald's, but this one seems to be a step above what I've come to expect of the chain. Clean location, and they always get my order right. During the Windstorm (12/1/11) they hung power strips from the outlets on the ceiling to people to use and plug in their phones (etc). Very nice. For a long time I've always seen people stretching their power cables up to these outlets in the ceiling above the booths to plug in their laptops or phones... recently, I saw that these outlets were now gone, and they had run them down the walls to put them at a level they could be easily accessed at. How awesome? Where most places would put them on the ceiling to avoid people using them and then block them off when people DID start using them, instead this McDonald's actually made a change to meet the popular demand of their customers.... what a novel idea!!! That, all on it's own, is an indication of the agenda of this McDonald's. I like it, and they will be rewarded with my business. read more

This is a fun location because it looks like a 50's Diner. I've been coming here for years and you can always depend on the consistency and great service. Yes, it's Mc Donald's and it's everywhere! Egg McMuffins to The Big Mac. Fries forever!! And Midnight Menu you can have egg whites and Quarter Pounders. It's nice to know. You can order what you want when you want. So, I'm in. read more

I like jack in the box a lot but for some reason the employees at this one on Huntington in Monrovia dont know how to read the order that's given like a ultimate breakfast jack with no cheese or find it important to make fresh hashbrowns for breakfast. That's just simply lazy. I'm just glad i'm not as allergic to cheese as I use to be or I might have a case. read more

This place is garbage, and always has been. They're surprisingly slow, they're discourteous, and they occasionally forget some stuff. For mediocre food, you'd expect some expertise in getting the basics right. Also, don't offer breakfast if it means I'll have to wait an extra 20 minutes. read more

Typical bad experience. Teller/cashier was clearly new and struggling, missed 3 things that we tried ordering and didn't include something that we actually did order. Even with how busy it was, which was a 40 minute wait.... to have cold food. So ridiculous read more

How dare you... My 6 piece Chicken Nugget Mighty Kids Meal came with no BBQ sauce, no toy and two servings of apples! I'm not a kid, but I was upset for the kid that potentially could have gotten this kids meal. I know what you're thinking, "Claire you shouldn't be eating a McDonalds, and much less a kids meal." And, I think you shouldn't judge me and how I spend my cheat days. read more

The worst experience ever from drive thru to dine in other McDonald's are ok don't wast ur time here. Just went again today 4/14/2019..... once again they miss up my order like usual... I wish there is another McDonald's near me this place is the worst! read more

I bought a happy meal and got a $1.99 coupon in mail to use and the manager said I can't use it coz he doesn't know anything about it. I said it's ok and payed for the actual amount. Then I'm about to give my child the chocolate milk that came with the milk, and said that it's good to use till Sept. 19, 2016. Today is 9/27. Not very happy!!! read more

Work in an ambulance and we work 24 hour shifts and sometimes have a craving and can only eat at god foresaken hours. Go to this McDonald's pay thru the app and everything and it says 24 hours but when I went up apparently they closed at 12:45 and it was 1:24 and they had just finished their line of cars. I know for a fact that the cars were there past 12:45. Don't recommend this McDonald's because clearly they don't care about The people who work 24 hours keeping them safe. read more

I was very upset when I had got home and I look in my bad and realized that my 20pc chicken nuggets were not there I called the store they did but no answer I just want my chicken nuggets read more

VERY UNPROFESSIONAL STAFF!!! My kids wanted McDonalds this evening (May 23, 2018 @ 7:24 pm) so I stopped on my way home from a long day at work. We order, fine... get to the pick up window and I hear the UNPROFESSIONAL staff joking about my meal saying extra mac sauce (rather than no mac sauce as ordered)... I pull over to check my meal and sure enough a whole bunch of mac sauce and no meat!!!! SO I walk back in and tell them to just refund me my money as I was over it... then the two young female employees begin to laugh as if something was so funny... I am appalled at the level of disregard, disrespect, and UNPROFESSIONAL behavior of this staff! UNACCEPTABLE. read more

Don't come here in the late hours. I ordered an Angus mushroom burger combo & it took them over 15 minutes to make it. What's worse about the situation is that the manager (who took my order) didn't even have the courtesy of letting me know why it's taking forever. When I asked what's taking so long, he casually brushed it off like not getting your food in a timely manner is not really a big deal. Maybe I came in when they had an incompetent staff on duty, but how do you come off taking that long for food to come out & act like nothing is up? Customer service really sucks late night at this location. I don't have high standards for fast food joints, but if you can't even get food out at a reasonable time when your "diner" is empty, it's time to get new employees. Also, when your manager on duty is cracking jokes and messing around with employees while NOTHING is getting done, somebody really needs to get their act together or get fired. There was 4 people total in the diner and I can only imagine the kind of crap people in the drive-thru had to put up with when there's literally no line inside & this is the crap service I get. read more

I've been coming to this location for years, check your food before you leave as they usually mess up. Myrna (or Mirna, I'm sorry if I misspelled your name!!!) working the register was an absolute delight, such a lovely personality that brightened my father and I's day!!!! She definitely made the visit worth it! SHE'S the reason I'm giving 5 stars instead of one! read more

The gentleman at the McDonald's drive-through tonight was the best ever. Ask me if I was having a goodnight. And I responded with my situation. And he shard a few kind words that left a great impression. Thank you! read more

Just ordered the spicy chicken McNuggets meal!! The nuggets and fries were fricken COLD!!! Ugh!!! I have been wanting to try them and now I regret it... DON'T GO TO THIS MCDONALDS. read more