Why the hell would you put the Mc rib on the menu before you can even sell them. Besides that the customer service is terrible and the workers are rude and dumber than a box of rocks. The inside is messy the bathrooms are always very nasty there's P on the toilet all the time and most the time out of toilet paper when I'm there. There are children who put their feet all over the tables and they put their miles on the catchup dispenser and eat the catchup right out of the dispenser a cesspool of germs. I highly suggest you do not come here. read more

Store manager contacted me and apologized for the behavior of the staff. He was a very nice man and he truly cared.... he sent me two complimentary meals and a nice note. read more

Stale ass chicken nuggets forreal the employees cool though and definitely nice just whoevers in the kitchen needa do better

Terrible service. I have been going to this location for some time now and I had the worst experience. I had to wait 15 minutes for someone to take my order, no one was in front of me, then the lady was very rude with my order. She didn't know what was available and how to take orders. After she figured it out, she then just stood there waiting without letting me know to pull ahead. Usually I don't mind waiting, but having someone that rude is what bothers me. Definitely needs some coaching or mentoring for this location, definitely will never be going to this one again. read more

Got my order wrong (as usual) so I complained to corporate. They apologized and sent me a voucher for a free value meal. Went back a week or so later and ordered again. Totally my bad for not checking but got home, and they got THAT order wrong. How can you be that bad. I know it's convenient on Chapman but avoid this store at all cost. They don't care about customers at all so I don't care about going there anymore. read more

This is the worse customer service McDonald's ever. They never can get you order correctly, they have rude people working there and they do not know how to take care of their customers. I'm surprised that they got a 2.5 stars. They should have zero stars with the way they take care of their customers. I will not be coming back here. read more

This old lady said she's been working there for nine years she was hell a rude to me and purposely gave me the wrong order I could hear her complain about making the order through the speaker through the drive-through. I paid for it a double cheeseburger and only received a single small patty. worst McDonald's service. The quality standards go away once the sun does that is fs read more

McDonald's - Single patty when I ordered a double cheeseburger - Fast Food Near Me - Orange, California

honestly I dont like this Mc Donald's at all but it's closest to me. they always got rude and ratchet workers who don't know anything about customer service. the food is mid too. the girls there especially are so unwelcoming and always have sour faces and looks. read more

Very rude staff even to the manager ...where are Theses name tags of employees...that are so rude and I can't even call the district manager and tell them there names cause they refuse to give a name... ..McDonald's needs to really step up the game young girls with better customer service.... Worst staff read more

Fix le fucking drive thru screeennnnnnnn. Can't seeeeee shaayte!!!!! Shits flickering like some horror movie at night!

5 blinky stars... for a McDonald's?!? You probably are going to say "what's the heck wrong with you!?". You are probably right because I thought the same. This only McDonald's earned some credit from me cuz their junky food are prepared freshly. Cleanliness is impressive. Apparently the people took their job seriously. And they obviously took motto seriously when McDonald's says "I'm Smilin" or "I'm lovin' it" from TV advertisement by making sure we for sure smile and I am loving their friendliness and professionalism. Maybe this location should train other McDonald's to be this good. The only thing that is slightly distracting in this place is their wall but I can overlook that. The best thing about this place is their worker. They are so politely and extremely patience with me especially I cannot speak verbally due to my deafness and sign language is my only spoken language. She pay attention to my gesture very carefully and got my order correctly unlikely most of other McDonald's. And what more... she never removed her smile from her face and that I appreciate! Their food like I say earlier in the paragraph, tastes great although it is junk. Hot and Fresh. Arranged very neatly, almost as beautifully as what TV advertisement shows. So... don't you think they would deserve five stars from me.... I would give it an 'Aye'. read more

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Honestly I order here because I live about a mile away. I really need to stop going in when there are more than 3 cars. Becomes very overwhelming for the staff who inadvertently screw it up like this morning (there have been many more). I remember the days when they used to pride themselves on fast food. I got here at 615. Ordered a minute later and got filled at 630 only for it to be wrong. Now I know why they are meant to read it back (which they didn't). Almost 20 mins on a sat morning drive thru. I think I've learned my lesson. read more

Very dumb people taking order and if they miss hear you and can't even see it on their screen they make you go all over again through the drive through with a big ass line and re order , it's ridiculous and dumb these kids need to be trained more , hate this place read more

Really didn't appreciate the way my visit was a bit earlier. I finished hiking nearby with my kids and they wanted McDonald's so I did a mobile order. Came to the drive through speaker and let them know my order number, then I asked for 2 water cups since they were super thirsty. Waited at the speaker to see if they would respond but they just told me to pull forward. When I got to the window and got my order I asked about the two water cups nicely, the girl rudely said "we can't accept any drink orders past the speaker" then I let her know I DID ask for them at the speaker and she said "we're behind on drinks I can't make them" as she was just standing there waiting to get the bags of food... if I had asked for them for the first time at the window I'd completely understand but that wasn't the case. I really didn't appreciate the way she handled things. This was roughly about 11:30 AM read more

Rude manager and rude inexperienced employees. They were about to close and he almost threw the bag with our food out the window to our car and immediately shut the window. I had to wave at him and the employee so I could let them know they forgot the fries and drink. Once they opened the window he said "what...what... do you need?" When I told him I was missing part of my order, he shut the Window again, grabbed my drink and fries and almost threw the damn bag at me again. Some people are not meant to be managers, I don't even know why he's even working there. He's a white guy, skinny and around 5'9. McDonalds please step up your hiring process! read more

Sweet Jesus, I guess the 1-1/2 star this McDonald's has should've been the heads up. I'm the idiot who keeps going back to this location expecting things to change but I don't think it ever will. How you can serve mediocrity so consistently (and I'm talking mediocre by McDonald's standards) and still stay busy?!? Well today was the final straw (which ironically was forgotten for one of the drinks). My daughters Quarter Pounder missing, all French fries soggy and old, chicken nuggets cold-ish. Now we get to drive back, wait in the drive through again to get my daughter her lunch. There is a certain expectation that McDonald's is going to be maybe not always the best but this place constantly gets it wrong and on the days it gets it right is a minor miracle. It's a total crapshoot and we usually loose. And shame on us for knowing that this place is so mismanaged and honked up that we didn't check everything before driving off; although we did ask, "is this everything?" "Yup, that's everything." Was the response. If this friggin place is going to charge almost $10 for their "value meals" they better change how they're doing things because people are going to finally get tired of getting screwed and move on to somewhere else. The only thing keeping this place open is waning brand recognition and a busy street. Do better!!! read more

McDonald's - Fast Food Near Me - Orange, California

Ordered 4 breakfast combos and at the window they forgot to add my drink. They asked me to pay, I did so. Then when I got my food they forgot a hashbrown (I counted because they messed up once, likely to do it again) and what do they do? Forget food. Told the manager who came out and she just apologized and went back inside. Terrible customer service, didn't even offer a complimentary one. read more

I understand that the youth these days isn't very good when it comes to social skills or just hard work in general. But this location is quite hilarious to how bad they fail at this. On multiple occasions when I approach the counter to ask a quick question or to order, I've had staff look me in the eye, and then turn and walk away without saying one word. It's actually extremely comical but if Im the manager, Id address this asap. read more

i visited this mcdonald's at 8 o clock on january 31st, and had the most inconvenient service. it took me longer to get my order than it was to film Oppenheimer. ALL I ASKED FOR WAS ONE LARGE FRY. after the employee finally figured out what button to press for a fry, we scooted up to wait in line behind less than 4 cars. service was slower than my one legged grandma and took us over 20 minutes just to get to the window. after my long journey just to get to the window, the total of the order sounded off but i wasn't going to trouble the process as it seemed they were having a hard time already. when i got my order, it was not mine but the car behind me. when i realized, i got out of the car and gave them there order. the car behind me and i were able to come to the conclusion that our orders were mixed up, however when tried to explain this to the workers, they were less comprehensive than a kindergartener. in a coma of confusion they then told me and the other car to pull aside so they could figure out the "problem". after waiting 20 more minutes a worker finally came out to talk to us. while dressed nice, there was not a thought behind his eyes. after a 10 minutes conversation of trying to explain the switch up, he accused us of not paying for either order and asked to see the receipt. when he saw the frustration in our eyes he finally asked for 5.16 for my large fry. it took about another 5 minutes to scoop fried potatoes into a bucket for me. by then i could have been to africa and back. i told him that this trip and conversation was more inconvenient than hearing someone from customer service read the term and conditions. he then proceeded to tell me that "it's fine". i did not appreciate his tone, and i think i'll be seeing his face in my nightmares. i will never come back to this location again, let alone buy a large fry. this was more troubling than my parents divorce. read more

I found a bone in my chicken nugget which I'm pretty sure isn't supposed to be there. I bite into it which wasn't the best experience this place clearly doesn't care about quality read more

McDonald's - Bone - Fast Food Near Me - Orange, California

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This is the location I usually visit cause it's the closest to my home. I always use the drive thru service. They very often make mistakes in the order so I always check my bag before leaving. Today took the cake though. As I'm leaving I double check my bag and sure enough my cheeseburger was missing. I had to park and go ask for it. They didn't apologize or offer anything for the mistake. Then I get home and my sister in law starts eating her big mac. After 3 or 4 bites she pulls a long hair that was stuck in the patty and condiments. That truly was disgusting. It will be difficult to avoid this location as it's right by my house but I might have to get out of my way to go to another mcdonald's. The staff here just doesn't care. They never smile. Customer service is subpar. And check your food for hair! read more

They've definitely got a cleanliness issue at this restaurant. I came in on a Monday morning. I would think everything would be fairly clean around 9AM. The bathroom looked like it hadn't been cleaned in days. In the dining room, almost every table was dirty. They obviously weren't cleaning those, and there were only a couple people in the restaurant. The trash area was filthy. It hadn't been cleaned for awhile as well. Yes, the French Fries are awesome but these guys really need to clean this place. Gross! read more

Came here because I wanted a vanilla ice cream cone and they had clean restrooms and new layout in the restaurant. I think they had renovations because there were new tables and it looked updated compared to other McDonald's I have been to. For customer service it was pretty good the lady that made the ice cream cones didn't really know how to do it so then she asked another associate to do it for her which I thought was kind of odd. But other than that no complaints! We came on a Saturday afternoon around 5:30 and the drive thru was busy but inside it was completely empty. FYI they do also have those touch screen kiosk where you can order your food by yourself. read more

I have been going to this location for decades and it's always getting better. The staff is always very friendly and anytime I had an issue they fixed it. Two Sausage Egg McMuffins a large strawberry banana smoothie and a large coffee for ten bucks. You can't beat it! read more

I wanted my ranch for my mcnuggets i can't eat my nuggies without ranch why didn't you give me ranch it's okay imma go cry now

The worst drive thru customer service I have ever experienced. I drove up a gentleman came through the speaker saying yeah I said excuse me he said yeah. I proceeded to park and go inside and spoke with a female manager. I hope that coaching takes place at this facility for their employees I will not be returning read more

This McDonalds has been here for years, and still attracts so many customers dining in and driving thru. I came here for a quick Sunday breakfast, and it was hard to find a table for 2! Despite the long drive thru line outside and a long line inside, my order was done very quickly, which is what fast food should be. I saw lots of kids playing in the old playplace outside. It's hard to find a Mickey D's that still has those structures. Our server was attentive with our order, which came out perfectly - even the egg white substitutes and no sausage patty (Not too complicated, but some places can even mess that up!). I saw the manager handling a difficult customer very well - kudos for her, too. Their trays have the new FDA-designed meal plate, which is divided into the four core groups: protein, grains, vegetables, and fruit + dairy. I tried to match up my meal with the FDA's ideal meal: the big breakfast (biscuit, egg, and sausage patty)....plus the strawberry jam and ketchup that they gave me ? read more

Usually the service isn't as bad as today, that's why I'll give them 2 stars. I am not a rude customer, I was just trying to make a special request since their espresso machine was broken. I wanted the iced caramel macchiato, I understand that it's just milk, caramel, and espresso. Since they didn't have espresso, I just wanted to substitute it for black coffee. Apparently that "wouldn't be the same"... I get it's not the same but it's similar. Cashier got a bit defensive, I was not in any way rude, I was just trying to get my point across. I've worked in a coffee shop, I know how this stuff works. She seemed a bit stressed since her English was not the best. She then brought out the manager to get my promo to go through, manager also then told me the same thing but did not let me speak. In the end I took their iced caramel coffee, tastes whatever, caramel taste is faint. I don't see what was so difficult about that. So my initial cashier ended up hopping on the register next to her to help out the customer behind me. Manager just placed my receipt on the counter and left. No thank you no nothing. I honestly think I have better customer service to them than they did to me.. HAHAHA Okay... so that happened... HELLO I wasn't finished with my order. So I stepped back. My iced coffee order came out and I grabbed it and waited at the register to finish my order. Cashier saw me waiting, continued to talk to the other employee who was already off and just chilling by the pick up area. I waited for a good 3 minutes until their conversation ended. Like I don't know why these people can't read body language... HELLO, RUDE. Also saw the manager talk to one of the employees and I made out their lips, definitely annoyed about my request lol. Manager shouldn't be a manager if she can't handle a calm customer like me. read more

Filed complaint with manager for the lack of customer service on their employees - rude services. Did not get far with him since he is part of the problem and did not seem to care. Ended up filed the customer survey base on instruction on the purchase receipt. Owner responded and sent an email asking for our address to invite us over but never received anything. Pass forward a few months later and granted that we had 2 really bad experiences, we stopped by for the 3rd time since we were closed by and didn't get to go to another location on time. It was horrible as well. Missing all sauces for our nuggets and none of the condiments requested for was included. Just speechless. Feels like it is a rude culture they are fostering there, from top to bottom, we have really tired of being treated as such. Understanding that many people do not give praises for a normal, decent customer service, I believe one will have a higher chance being a pissed off customer walking out of this McDonald. read more

Will this location ever have a functioning ice cream machine? If you are ever at this location after 8:30pm you will have less than 1% chance of getting a McFlurry. The machine is always "broken" or "down for cleaning" and If I say anything about it to the "magic speaker" I'm told I should try another McDonalds location...BE BETTER.... I'm just thankful that there is a Del Taco a block away This location does not care because they get all the "suckers" driving down Chapman Ave, but local residents do NOT support this location. They have no respect for the community. read more

Worst ever! This place is so bad is that I only come here when I have no money and need to order off the value meal. Even then my stomach hurts for days and I have diarrhea for days! Do your colon a favor and eat your shoes after you step in dog poop. By the way worst service ever! read more

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Ordered 2 fillet of fish Sandwiches and ask for extra Onion and lettuce which I had to pay almost a dollar I didn't get onions I went back and ask for my onion manager approach me and open the little box and said there's Onion and gave my sandwiches back to me so I got no Onion that I paid for read more

Fast drive thru especially since they remodeled with split drive thru. Manager Steven is helpful and very friendly! I miss the play-land but still my kids' favorite fast food in town! read more

McDonald's - Fast Food Near Me - Orange, California

You'd think that with a new remodel of the building the staff might be motivated somehow to improve... nope! Service is even slower, my orders have been messed up more than once and this morning I sat in their brand new outer drive-thru lane waiting for someone to take my order... meanwhile, 3 cars in the inner drive-thru lane have placed their order and cars behind me in my lane start moving to the inner lane! I exit the site and call the number for this location to tell the manager why I will never return to this location again and that I will go out of my way to give my business to everyone else in the area except this McDonald's! read more

Not that this is going to make the reviews any worse but this store is a cluster f and the driver thru is the worst I have ever been in they cant even get the order correct with the new fancy equipment and what kind a mcdonalds runs out of coffee never will I go there again read more

Don't bother to ask what kind of sauce I want with my nuggets if you are just going to forget them.

The photo below is after I did a lot of mixing and cutting. This "breakfast bowl" is literally just breakfast "food" is a bowl. The egg came in a patty? The sausage also in a patty.. the kale ... in a patty. Weird crap for $4.50. Jimmy dean frozen breakfast bowls are better and cheaper. read more

McDonald's - Fast Food Near Me - Orange, California

I am trying to post in an many places as possible because I was amazed at how well Genesis took care of my specialized happy meal order when I visited. She is truly a great example of customer service. read more

Worst outdoor seating anywhere! They put it in front under an overhang, thereby capturing ALL of traffic noise! Don't plan on sitting outside! read more

I would actually give it a negative star if I could. How can a Happy meal take 15 minutes to make? Btw let me say it was a plain cheeseburger not nuggets. They are paying 13hr to make 4 burgers in hour really? read more