I don't leave reviews on yelp. This place is so bad that I had to pull out the Yelp app and make sure that people understand how bad this place is. Go to the McDonald's on Lugonia near Mentone. They do a much better job and it's only like five minutes away. This place only excepts cash and has given me poor service every single time that I have interacted with them. All of my friends have had the same experience, you are better off spending your money at the Del Taco right next-door. After 3 years of living in Redlands, I can tell you definitively that this is the worst McDonalds you can go to. Go to the one on Redlands blvd or Lugonia. These people suck! read more

Paper in my hamburger . Disgusting and not worth time and money to order. Please improve quality read more

McDonald's - Paper in my Hamburger - Fast Food Near Me - Redlands, California

I've asked for four BBQ sauce and they only gave me two I don't like goin to this resturant cause I know and my father knows I said four BBQ sauce and you guys gave me two how you suppose to make customers pleased read more

This McDonald's needs to get it together!! It's the closest one to my house so it's the one I go to the most but I always find myself in the drive thru line saying to myself, "why did I come to this one?!" However, on rare occasions, there's only a car or two in line and I consider myself lucky!! Whoo! Hoo! I always have to check my bag before I pull away, because if I don't, there's a good chance I'll drive all the way home, and something will be missing. My biggest complaint about this location, is if you go at night I think there's literally only one person working the entire store. So it takes forever to get through the line and the wait is horrendous! Oh and don't even try to order a milkshake, good luck with that. They're always "not serving ice-cream or shakes right now." read more

worse experience ever. whoever answered the phone rudest person ever. do not recommend!! december 2022 read more

I went to McDonald's on a busy night. Drive thru was almost to the street. I ordered my food and had a coupon. I caught an employee on their first week. She did the best she could because I gave her the first receipt coupon she worked with. McDonald's food will always be McDonald's, however, Kenzie's customer service was amazing and she made my day. Keep up the good work. read more

Ordered spicy chicken sandwich, Got it but it was just the chicken between two buns with one pickle No sauce no lettuce no tomato just a dry bun :/ Other parts of my order were correct Also don't go in the drive thru line on the left it's slower and the right hand line always ends up cutting in front of you read more

Ordered through Drive Thru. There was a man sitting against the building right before you approach the pay window. He was holding a sign wanting handouts. Told the young man at the pay window, he was rude and did not care. We had to wait in the parking lot, because the food was not prepared. Got home and found that we were shorted. Staying away from this location. Rude and bad customer service. read more

Will close the lobby earlier than the time posted and make you wait in a long drive thru for a pickup order that is already ready due to closing early... read more

I've been a few times because it is the only one near me and every time I've gone no matter the time of day the wait has been at the minimum 25 mins in the drive through. read more

When I walked in It smelt like rats I left after that because it stank bad I didn't want to get food from there no more cus how bad it stank read more

This place is horrible! Came in morning for some breakfast... Bathrooms were horribly disgusting. They ran out of forks so we ate our deluxe with spoons. Parking lot is horrible and pot holes everywhere. No self-serve soda machines. Couldn't even purchase happy meal toys separately (we've been to so many they all offer it) This is why many people complain. Will never be coming here again EVER! read more

Terrible Mc Donald's!!!!! We got trapped in the drive thru with just one car in front of us.....They argued with car in front of us both while taking their order and also at the window....I thought probably ordered alot of food...Well all they handed them was a small bag and three drinks....And when the lady to our order she acted like we were annoying her by ordering...Like how dare we be ordering food ...I got so frustrated that I just right on thru...I didn't even get the food...I drove over to the Alabama and Redlands micky D's and got way better service and food...Do better...Maybe the manager from the one on Alabama should meet up with the manager from this one and show them how make some food and how to treat customers read more

Waited more than half an hour in the Drive-Thru. They need to find a better organizational approach, there is always a long wait.. line or no line. When I finally got my food it looked like it was just throw in the bag. My burger was cold and my fries were cold and stale. I do not like going to this McDonalds and do not recommend to anyone wanting to keep their sanity before they eat. read more

Poorly run business. Nice kids. They don't know what they're doing. Obviously poor training. read more

I stopped in for my morning coffee and it was actually pretty good. Basic iced medium vanilla shot of expresso which I was really happy they had and it was as good as I thought it was going to be I'm really picky about my coffee and McDonald's does have good coffee. Starbucks I will never drink again they over roast their beans and their coffees really bitter, I don't like it. So when I'm in town I know what McDonald's to go to that has the expresso. read more

I use the mobile app to order and sometimes it accidentally selects this crap show instead of the other one on Redlands Blvd. the drive thru is unbelievably slow. 20-30mins is not an exaggeration it's normal. The staff is slow and rude. I hate it here. read more

This McDonalds must be a privately owned McDonalds. Message to the owner: step it up. Your business is in REDLANDS please act like it! Why does it take 5 trips to finally get a golden fry? This location's fries always taste horrible like the oil needs to be changed. It's pretty sad that if my family wants McDonalds, we try to decide which McDonalds in near by cities are on our on the way home instead of going to the one by our home in our own city. Pretty sad! My second complaint is for corporate....they are not requiring locations to carry nuts for Sundaes anymore. So of course this location is not going to pay for something they are no longer required to. If you are craving a sundae with nuts...... forget it at this location. Im sad this is the McDonald's in my community. Ronald McDonald should be ashamed. read more

Ok, I've never reviewed a fast food joint. We stopped at this Macdonald's because they had an outdoor patio and we had our dog. We parked and walked around the restaurant to go in from the patio door. The manager stopped us and said that aren't doing eat in dining until Monday June 8th. When we said that we were on the road trip and it's hard to eat in the car with the dog he made an exception. Came out with a cup of water for our dog and allowed his staff to take our order through the door and serve us the same way. Not sure if Redlands has different Covid restrictions but it was a kindness that we won't forget. read more

Not sure what's going on at this location...on a previous visit I ordered a meal showing on the menu as $7.18'ish. When they asked if I wanted medium or large, I replied that small was fine, but they advised that small is not an option. I opted for the medium and was charged the higher price for the medium. At the payment window I pointed out the issue and received a blank stare in return. Today, while sitting at the window to pick up my food, I noticed a photocopied picture of a sign taped to the window that referenced the "no straw without asking" law enacted by the City of Los Angeles. Huh? (We are over 50 miles from L.A.). Of course, since I didn't ask for a straw, I didn't get one. Sigh... read more

I placed an order on line, parked and checked in for curbside service. It took over 10 minutes to get my food. Come on folks, this is McDonalds. It's supposed to be fast food. My bag was all taped up, so I could not do a quick check. They did not even give me a single napkin. If I'm going to wait over 10 minutes for my food, I will go to Bakers across the street which is better anyway. read more

Waiting for over 15mins. For curbside order: 4 chicken select tenders and 2 large fries. All manager can say," I'm sorry I'll look into that." When asked Emmy 3 fry orders have been passed out to other customers b4 me. HORRIBLE SERVICE AND QUALITY!!!! read more

TRASH! 40 min wait in the drive thru. Staff didn't know what they were doing. Got to the window still had to wait! This McDonald's sucks!

It happens again no joke , man a 4 year old know what a sweet and sour packet looks like .

Great service great French fries and cheese burger delicious. Very fast service. Very friendly

Wow!! My sausage, egg and cheese McGriddle. Smh. Had a long day today and just wanted something fast and good to eat. Im so annoyed that I spent my money on this ridiculousness! Seems like some careless teens are working here. Seemed very unorganized and chaotic at the window- you can tell, they simply just don't care! Do better!! read more

McDonald's - My sausage,egg & cheese McGriddle - Fast Food Near Me - Redlands, California

WORST McDonalds ever. Ive gone to the drive through here a few times. They screw up the order EVERY SINGLE time. $15 an hour they want??? Please replace these idiots with robots. read more

McDonald's - As usual. They screwed up. Note says NO AMERICAN CHEESE. And look what's all over it...... These guys have no idea what their doing. - Fast Food Near Me - Redlands, California

Just another Golden Arches. No nutritional value whatsoever, just satisfying the soul. Good service, good location, my order was done quick and my order was done right. read more

McDonald's - Pure awesomeness - Fast Food Near Me - Redlands, California

Previous experience was horrible at 1 STar. Another terrible experience today at a Redlands McDonald's. Just ordered Peppermint Mocha, Caramel Macchiato and two hot chocalate beverages. I went through drive thru this time around and waiting a total of 40 minutes from driving through drive through to actually receiving our beverages. The drive thru cashier Amanda told us to move up once we got to her window because the beverages weren't ready. She wanted us to drive up and wait more time. My husband let her know we already waited a long time and we'd like to wait at window. She said we need to move up and she had the folks behind us order ready. She was so rude and unprofessional. Amanda made our experience the worst Mcdonalds experience ever after we went in for a new drink because the drink received ( Peppermint Movha) was awful. The employee remaking our beverage let Amanda know the drink was awful and Amanda said aloud " I made it like that in purpose!" I head her say that clear and let her know I would like my money back and she asked what I as my order I told her the order she just purposefully made terrible. I told the shift leAd Dillon about what a Amanda said aloud and he refunded my money and said he talked to her. She needs to be reprimanded. Makes McDonalds look awful, look only 1 star for entire store. Get it together, go to boot camp , fix who you all are. You need a lot of HELP!!!! New experience is 5 STAR Today 02/25/19 we came to grab breakfast inside and we were greeted politely and served in less than 2 minutes. The young gal even gave my son a sticker. Hope this keeps up!!! Thank you Redlands McDonald's. I'm happy today!! Very impressed!!!! read more

This place is disgusting!! The bathroom is a joke! I would really be curious what we can't see in the back! Check out the toilet paper! Really?? I love the tape job!!! I should post this on Facebook it's so pathetic!! read more

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They cheated me, I asked for a soda but instead they me gave water. The fries were cooked in old oil. Tasted like s**t! Don't go there

This gets zero stars! Worst mc Donald's I've ever been to. Waited more than 10 minutes for $8 worth of food got nothing. Had to park in the front I literally think they forgot about me so final I call to ask if they could bring out a refund and the manager (an older African American gentleman who was talking to me on the phone hangs up on me I go inside and he won't even talk to me. A Hispanic lady comes and refunds my money & just brushes off the fact that I'm telling her I didn't intend on getting off my car to get food but you know if I had read the yelp reviews I had never would have even come. Disgusting & management should be embarrassed.. Seriously hire people who want to be professionals. Never ever again! Really think the employees should work at a San Bernardino mc Donald's. They are making Redlands look bad! read more

This Mc Donald's is a joke! Talk about mismanagement ! I along with everyone else waited over 25 minutes just to order. And if that wasn't bad enough is was at least another 20-25 minutes just to get your order! When I got up to order the one and only girl taking orders had to start running orders out to the drive thru line! Avoid this place It's a complete joke! Fast food? Ha! read more

Literally took over half an hour to get through the drive thru line. Very slow service and I would not recommend this location to anyone. You're better off spending more money to get better burgers elsewhere. read more

Horrible establishment. Their debit/credit card machine is ALWAYS down, so there's a high probability you'll wait in line for 30 minutes just to be told they're only taking cash. Cold fries 50% of the time. If I could put zero stars, I would. read more

Order qtr pounder cheese with no mustard and onions. They also left out the cheese.... smh read more

McDonald's - Qtr pounder cheese No mustard No onion But where's the cheese??? - Fast Food Near Me - Redlands, California

People taking orders were rude. I had to keep repeating myself 3 times, and the order was still wrong. It just seems like the people working here don't care about their jobs or the people they are serving read more

This location always has slow and inconsistent service. The evening shifts are typically better than the morning shifts. My sausage egg McMuffin was pretty hot and tasty this morning though. read more

Took the last sip of my surprisingly decent caramel macchiato-- and it had something in it. A white whisker. Ewww!

"Ice cream is unavailable after 12AM" they say but I know they are lying the lady at the window had a very untrustworthy face and snickered when I asked if I could have . A milkshake. The fries o got were cold and soggy so basically my experience here was 0/10. Not likely to recommend to a friend. read more