Absolutely the worst McDonald's location I've ever visited. The drive thru wait on for a Thursday evening was incredibly slow. 4-5 cars from the window and it took roughly 25 minutes. The lady that took my order was utterly unprofessional, don't get me wrong I'm not asking for 5 star gourmet restaurant customer service, but decent customer service would be greatly appreciated. As we get to the window, none of the workers viewed from the drive thru window were wearing a mask. There is still a global pandemic going on and this McDonald's location isn't following their own COVID19 Safety Precautions. I wonder what other health and safety standards they skip over. There was an older African American woman gossiping in the back(no mask on), she was so intrigued by small talk, she could've been using her time wisely and assisting with orders. The lady that took my payment and handed me my food had no mask on and was snappy for no absolute reason. Unnecessary rude customer service while taking my order now another employee rude at the window? As I was driving off one of our drinks felt emptier than the other, I proceed to open the lid and they only filled up my drink 3/4 full. I thought the McDonald's drive thru soda machines have preset cup size button? This broad couldn't press the right size? The drive thru trash can was overflowing, this just shows the lack of management this McDonald's has. On a final note, my food tasted weird and uncooked. Disgusting! If in Rockport or live near this location, I HIGHLY do not recommend this location at all. read more

Drive through worker was extremely rude! She asked our order several times once we got to the window and it was still wrong when we got it. Then no sauce nothing in the bag. Pretty much throw the bag out the window in to the truck and shut the window. read more

How hard is it to do your job?!?! I went in with a coupon for a iced coffee for $1 and when I tried to use it I was told it was wrong. AND when I pointed out it was correct, I was then told the rest of my order was affecting the coupon. So instead of trying to fix the issue they tried to shift the blame back to me. Just another example of the TERRIBLE workers at this location. I have never had any issues at any other Mcdonalds in the area. The owner really needs to re-evaluate the hiring system and FIX IT!!! read more

I love ya'lls food when I'm in a hurry or don't wanna cook ots fast easy and delicious.You guys have great costumer service and are really nice. read more

I've had more order mishaps here than any other place I've been. I'm talking order just a coffee and a McMuffin and it gets screwed up. I do enjoy McD's coffee more than any other fast food place. I also like that they will add cream, sugar, splenda whatever for you... however it can be a shock when they add an incorrect amount of one. It's McDonalds, nothing more, nothing less, I eat here mostly because I have children who occasionally like mcnuggets. You can tell a huge difference between a burger that just came out vs a burger that has been there almost too long. They are pretty good about keeping the fries fresh and even asking if you to wait a few minutes extra if they notice the fries they have are a little old. I give kudos for freshness over speed. I've had a morning manager who comes across as rude and uncaring... If you're not a morning person move to a different shift. There is one lady who works the drive thru who is always pleasant to talk to in the morning. The playground is usually clean but does not take long for seaguls to show up if you eat out side. So pros and cons are about even and I give this place a 3. read more

I ordered a #3 no onions. I get home and see onion hanging out the side of the burger, so I open it up to remove the onions and the bun is burnt. Fries are cold. Sweet Tea is on the low side of what I'd consider sweet. I've only been here twice and I won't go back. I do not recommend. read more

McDonald's - a half eaten pizza and a half eaten pizza - Fast Food Near Me - Rockport, Texas

Rude staff, poor service. They're lucky this is the only Mc Donald's in rockport or they are wouldn't get any business. The workers here shouldn't be employed anywhere. Period. read more

I came at around 6:15 in the morning which is about an HOUR after they open.. I went through the drive through and tried to order a Frappuccino, and the lady informed me that she was CLEANING THE MACHINE... an HOUR after they were supposed to be open! They should do that before they are open! This is not the first time! read more

After sitting in line for 10 minutes, we finally got to order breakfast. It was 10:50!!!! Breakfast stops at 11 a.m.!! We were told not serving any more breakfast. I'm pissed! I was really hungry for some breakfast. read more

Okay, so this is McDonald's so I don't expect much. What do I expect? Reasonably quick service and food that is moderately warm. Do I expect friendly service? Nope. Do I expect my order to be correct? Nope. So as I said, very low expectations. This McDonalds couldn't even meet my low expectations. It took 38 minutes from the time we ordered to the time we got our food (which was wrong, but I expected it to be wrong). It took about half a dozen tries to get our order on the screen. I don't expect much from the quality or taste of the food, but this was beyond disgusting. The fries were only half full, which turned out to be fine because they weren't edible. They were soggy, cold and limp. All of the food was cold. I had ordered a grilled wrap and it was soggy from the amount of sauce on it . The lettuce was browning on the edges. The restaurant was not busy. While there was a long line of cars in the drive through, there were only three customers inside. There wasn't anything that would cause a 38 minute wait other than incompetence and a lack of responsibility or willingness to perform job. We very rarely ever go to a McDonalds, but at this point I wouldn't return even if I was being forced at gun point. read more

Drive thru service was alright. We ordered two large caramel frappes and large fries. the fries ended up being given to us as we drove up to the second window. frappes though took atleast 30 minutes to arrive. Biggest problem was that there was cars behind us not just a couple, atleast 12 cars drove off with their orders meanwhile we sat there and waited for our two frappes to be made. When we arrived we were the only ones in the drive thru line. customer service wasn't the best & the amount of time we waited isn't worth it. the lady was also extremely rude when she brought the frappes. ice wasn't crushed properly & not as much whip cream was added read more

I'd give it zero stars if I could. We came by through the drive through. My wife sat a long time (10 minutes or so - long enough for me to run an errand and come back.) and just drove around. "Sorry we can't take your order here". The first one asked if we wanted to come inside. (No, that's why we're at the drive through!) We asked to talk to a manager. Same response. We told both that we couldn't order if nobody was responding at the previous window. These were the most customer unfriendly people we've ever met at a McDonalds. read more

They got my order completely wrong when I was the only person in line. They were rude when I asked for extra sauce and only gave me one extra. This was far from a happy meal. read more

Asked for fresh nuggets got cold nuggets...when I say I want fresh please don't tell me okay and then don't...I want my fresh nuggets for free next time i visit...even though Rockport McDonalds don't know how to take orders right read more

As usual shake machine and ice cream machine not working. 8 out of 10 times here same story No wonder McDonalds has turned into a joke. Why even offer if you can't deliver? It was a year since last time here may never come back again. read more

This is most disgusting McDonalds I have ever seen. By far the worst service as well. The manager Jennifer Hunter is irresponsible and rude and was seen texting on her cell phone while her hands were in the customers food and cooking fries. We asked where the manager was after waiting on 4 drinks and she would not even acknowledge that she was the manager while standing 6 feet in front of us! The employees there were encouraging us to report her that she's lazy and does nothing all day and gets away with it. Avoid this McDonalds!! read more

This is the worst McDonald's. Came in for breakfast, got order wrong no apology or offer to fix took way to long for order. Coffee was terrible. Water all over the floor almost fell. read more

Placed an order at drive thru; got to the window and was told they had no unsweetened tea after I paid for it. Offered another drink but no refund. Left with no drink (another selection was offered but not to my satisfaction). Got down the road, not even a napkin with the order!! Really?? And they want $15/hr? Are you people real? Go somewhere else!!! read more

I have lived in Rockport 20 years, this McDonald's consistently has: 1. sour mop smell upon entering --hits you in the face!! 2. Limp, cold, overcooked, greasy fries -- consistently!! 3. Ice cream machine is NEVER operating 4. Fountain drinks -ice machine nasty ---tastes horrible 5. Restrooms -- dirty / like a third world country 6. Service is so slow 3 people in line ahead of you, might as well leave and go somewhere else. Takes forever and a day to order. 7. I've never had a decent coke out of the soft drink machine. All flavors taste like watered down syrup with zero carbonation. Ice Actually tastes like a defrosted freezer. read more

Staff was not very friendly. Every time we come here they do not get our orders right. Wait time was longer than we usually wait at other McDonald's. read more

place sux. the new mgr came in and threw out the old crew who had this poace hopping and everything was so nice and the food was hot and no complaints until they threw everyone out and it went spiraling downhill ever since. the new mgr and crew are blowhards that cant seem to keep up with the times. sad truly sad. read more

I have been here several times and it's always up and down. One time I was here and my wife ordered a 10 piece chicken nuggets and only got six. She went up to the drive throw window to get it corrected since the dining room was closed and we sat out front for almost a half hour and they never fixed the issue. One other time was told they don't take any of McDonald's deal coupons off the app. This latest one was ordered food and paid for it and waited a half hour just to get my food. The cars were stacked up front to six vehicles waiting and we all were getting frustrated about the wait when we kept seeing everyone else getting their food but we all waited. The manager on duty was rude to people. He even yelled and screamed at some people that went into the dining room to order. There was no sign on the door stating that the dining room was closed. This has to be the worst McDonald's I have ever been to. I only go here because I like McDonald's and I don't want to drive over 15 minutes to go to Aransas Pass McDonald's. read more

To compare McDonald's to McDonald's...this one is pretty bad. Service was meh. The stench from behind the fountain drink dispenser was foul. Food was warm. The general cleanliness was subpar -- dead bugs, dusty fixtures. read more

Unfortunately Yelp won't allow a zero star rating. I've had it with this place. I don't understand how McDonald's as a company would allow a franchisee to run a location like this one is being run. I have always had respect for their corporate structure because of their quality assurances and standardized menu. I've eaten at McDonald's all over the planet and have been rarely disappointed but the location in Rockport, Texas is far and away the worst of the worst. Every business in Rockport has had their challenges since the hurricane and good help is still hard to find, but it seems to me that a company like McDonald's would step up and send help or at least shut the location down until quality standards were met. I'm not wasting any more money here and I'm not eating at any other McDonald's locations until the issues are fixed at the one in my home town. To the franchisee: I wish you would take a look at the reviews and ask for help because your store is embarrassing. Everything written in these reviews is true. read more

The cashier with the eyebrows not on fleek, is possibly the worst. Every customer she had, she some how screwed up their order. So if you want to spend 10 minutes at this McD's explaining your order, this is your place. read more

This McDonalds is a total disgust!!! First of all we had to wait way too long for our food! I ordered a bacon, egg and cheese biscuit, it was cold and hard. And the bacon was like beef jerky! The hash brown was shocked in grease. I also ordered a McFlurry, and the girl behind the counter was mopping and didn't wash her hands before she started making the McFlurry! This place is DISGUSTING!!! read more

Pulled through the drive through yesterday, again NO ice cream, frappes or slushies. Worst service, rude at the window. What is the problem with this location?! read more

The health dept needs to visit this facility. This establishment does not meet franchise or health dept standards. The place is filthy, the soft drink machine has visible mildew on the exterior and underneath the machine. I am concerned about the safety of anyone visiting this place. read more

They cannot get an order right! No matter how simple the order is they will always get it wrong. When you tell them they got it wrong the employees will get rude and try to blame it on you. You will get nowhere talking to the manager. read more