I asked for a diet coke at the drive thru and the lady said there was none. Ok no big deal but when I said never mind she said "well the why the f**k come to this drive thru. I don't know why ppl are so rude nowadays. read more

The service was super slow and I nearly swallowed a fly that was in the milkshake. Called McD's corporate and was told someone would call from the location -- they did not. Go literally anywhere else. read more

McDonald's - Fly found in Chocolate Shake - Coffee & Tea Near Me - Ruther Glen, Virginia

Completely got my order wrong it's not rocket science to work there smh what is the whole point of asking what sauce I want in my bag if you're not even going to provide that either read more

McDonald's - Coffee & Tea Near Me - Ruther Glen, Virginia

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Man, they just don't make McDonald's stores like this anymore. Piping hot coffee, available 24/7. Burgers from here always hit harder than normal McDonald's. Is it early ass crack of dawn in the morning? Get yourself some breakfast, fool! The employees inside the restaurant and at the drive-thru are all lovely people. It's nice to enjoy eating food someplace with a happy vibe. If you've got a big 18 wheeler, motorhome, van, truck, whatever oversized hunk of junk you might have... There's lots of room to park here. Pull over and enjoy. Great job, Exit 104 McDonald's. read more

Stopped here on a long road trip drive. Service was good / quick, nuggets were good, fries were fresh. However the soda is the reason for this 1 star. It tasted like there was mold in the tubes or something, we tried multiple sodas from the fountain machine and all tasted sour / with a horrible aftertaste. We even went and asked the worker if they could get us soda from the machine they have for drive thru orders, hoping it would be different. But nope - it tasted like ass. We had to dump both sodas. someone at Coca Cola needs to inspect their soda machine asap. read more

Although food is consistent across every single McDonald's I have ever been too, this location was absolutely filthy. We stopped here at 9:30 am on a Saturday morning. The tables, floors, and bathrooms were just gross. Floors were sticky, every single table needed a wipe down and there were customers with no shoes. Disgusting! read more

Worst McDonald's I've ever been to! First off, my cookies were completely burned. As I went to complain, all the employees were cursing and one threw a soda on the floor and quit. Also none of them were in uniform. read more

Terrible everyone got there's before us even tho we were before them and they gave my nephew a burger when we wanted a 4 pc nugget and my sisters burger looked disgusting and the manager set the food on the counter a little hard and they were saying "omg what does she need now" when my mom said wait a second and it was overall bad service and to mention my nuggets felt undercooked more rubbery than it they usually are. Overall terrible. I don't recommend this place go to burger King please! read more

Nasty experience. Lobby is closed today so options are drive through and phone app curbside pickup. I was on foot so I chose curbside. When I got back to my semi truck to eat there was grease all in my bag. Everything I ordered had dirty greasy fingers stains on it. I ordered a double quarter pounder with cheese and got a McDouble. Yes, little as patties!!! Then if that wasn't enough to deter me from later ordering again, after eating 2/3 of my burger, I can see a long dark dirty blond hair hanging out of the rest of my burger. For the rest of the day i felt as if I had a hair stuck in my throat!!! read more

I'm not sure who's running this place, but their staff needs an attitude check. I ordered my son two cheeseburgers with just ketchup. When I opened the first burger, it was completely slathered in ketchup. I mean, it was slathered like they dipped the thing in ketchup. The second burger was nearly identical. I can only assume that they did it because of the request for nothing but ketchup, so they were like, "Ok! If you want only ketchup, I'll give you your ketchup!" That was a real d!ck move. read more

Wow! Yes - just a McDonald's. But this one is clean and friendly and COVID cautious in a helpful way. Food is good and hot. And the ice cream machine works! Huzzah! read more

Dining room was still open at ~9pm! It was relatively clean. The bathrooms were too. Employees were friendly and called me by name when my order was ready! The fries were fresh and food was standard/good. Overall a great experience. Thanks Caroline County McDonald's! read more

Best McDonald's breakfast I've had in a while I don't know why but this place was extremely good the steak sausage was manufactured to perfection. The hash browns were crispy and not too hot or too cold. the sausage egg mcgriddle wasn't left behind either they won the triple crown tbh!! not to mention the iced coffee yeah this place is really good! I will be coming here everytime i'm in town! their service was really good as well!! read more

It was time for the second cup of coffee on our drive to South Carolina. It took a little longer to get the coffee here as they were busier. The staff was pleasant and service was good. The coffee was hot and tasty. read more

(10/2/2016) Pulled off of I-95 while on a road trip south, location is not far from the exit and well-marked by road signs. Went inside to order (and we had to use the bathroom). Bathrooms were OK, not pristine, but not disgusting. There was a glut of customers waiting for orders in a very small space, basically clogging access to the soda machines and the exit (layout could've been better). I had a BOGO coupon for breakfast sandwiches, ordered them, told cashier about the coupon, she acknowledged my coupon and my total price was correct. When my order came up, was missing a sandwich. I went back to the counter to ask about it and the first thing the cashier said was "that's not my fault" (I didn't say it was, just asked for my other sandwich). Sandwich came eventually, but weird interactions with staff. Overall kind of unsatisfactory (especially considering there's so, so many other places you can stop). read more

McDonald's - Egg McMuffin - Coffee & Tea Near Me - Ruther Glen, Virginia

It looked new on the outside, but a bit dirty on the inside. I had some trouble understanding the woman at the register, even though I've been all over Virginia, and lived in the commonwealth a couple of times. The food was surprisingly tasty. I ordered a Filet O' Fish without sauce, and they got that right. The fries were the best I've had at any McDonald's. The Sweet Tea was not particularly sweet but that's okay for me, but thankfully, it wasn't hot. (Ice in restaurants is incredibly unsanitary.) I had trouble finding a clean table, but there was one. Not too long after that, someone was out cleaning tables. read more

This is the worst location to go to. I live near this location and the service is always horrible. The employees and manager are always rude. My orders are always screwed up and never right. The food is always cold. Avoid this McDonald's at all cost.. read more

HORRIBLE SERVICE. It has now been twice that my family and I have gotten bad service from the drive thru. Both times it has been the same women at the window. We are a family of seven and when we order our order is a bit big. The first incident with this lady happened about two weeks ago, while we were ordering we could hear her say "omg" "really" "are you done yet" "are you sure thats it" like she was mad that we had a big order. That made us feel horrible so after we ordered we left the line because of how she acted. The second incident with this lady was the day we wanted breakfast. We ordered 8 sausage mcmuffins and this same lady was the one who mocked us two weeks ago. When we ordered the mcmuffins, we got to the window and she said "you're the one with a million mcmuffins " and i said excuse me? And she said "oh thats what i call it" worst McDonald's ever!!! read more

I went through the drive thru and was waiting to have my order taken..i sat for 5 minutes waiting and nothing. So i went to taco bell...and I WILL FOR NOW ON. read more

Went through the drive thru and i ordered a small fry and a mc chicken add bacon and tomato... they forgot my lettuce and literally threw my fries in the bag upside down. terrible service. The lady who was at window one was friendly though. read more

My order two fries a large and a large Dr Pepper the fries that received were cold and the containers were no where near full and to top it off the sprite tasted like syrup and I didn't receive a Dr Pepper I received a tea. And on top of that i don't even drink sweet tea and the cup says dr pepper but i drank one sip and i could immediately tell that's not what it was. read more

McDonald's - a close up of a drink in a plastic cup - Coffee & Tea Near Me - Ruther Glen, Virginia

If I could give this place no stars I would! Awful service and mediocre breakfast. The only thing good about it was the apple pie and even that was COLD! I asked for no egg on my McMuffin and what do I get? EGG! I asked for a well done hash brown and the girl taking my order called for one to be well done and they just threw what they had in the bag and didn't fulfill my request. The employees were rude and one looked like she came in late and didn't know what to do! Will never be dining here again! There's a ton of other McDonald's that can service better than this shi* hole! read more

I go there because of the location around my neighborhood this happened several times when you have a large order something will be missing from the that and when you try to call no one pick up the phone poor management poor service read more

Worst experience I've ever had at a McDonald's. Drive through took forever for 1. It was our turn to order they said nothing and after waiting 3 minutes we said "hello" and we got a nasty response "are you gonna order today?" We started our order and she cut us off and gave us a total then told us to come to the window. We stated we weren't done and she continued to give us the total again and said add it at the window. Needless to say we did not stay. TERRIBLE!!!!!!! read more

If I could give this place ZERO stars I would! This place is RIDICULOUS! My visits prior to this visit I've had to deal with long wait times to get food or even just to pay for food. Employees were yelling and cussing at each other a few weeks ago in the parking lot. Tonight they weren't that busy and it took 20 minutes just to get some fries out to me. There is always something wrong with my meal every time I get it as well. I've never been greeted with a smile everyone has a horrible attitude too. Save yourself some time and don't go to this place. read more

I was just at the McDonalds in Ruther Glenn Va. I have to say I've never seen more of a SHIT SHOW in my life! I get you are busy, but when a customer is inquiring why EVERYONE behind them are getting served, as a manager, you don't say "IF I DONT GOT YOUR ORDER I DONT GOT IT"...nor should you allow any employee come from the kitchen (or any other area to be honest) and tell a customer "FUCK YOU ASSHOLE..GETTING UPSET OVER A FUCKING SANDWICH. FUCK YOU. I DONT GIVE A SHIT IF YOU CALL ON ME"...I mean and the manager stands right next to them and ALLOWS it! People it is the food service industry and people are gonna get upset...you either have the skin to work in the industry or you don't! Being a manager of a restaurant myself, I would NEVER allow my employees to speak to a customer that way, even if the customer is wrong. So unprofessional and so outrageous...I could NOT believe what I was seeing and hearing. The AM manager def needs a class in how to actually be a manager as well bc besides all that she did not speak to the crowd once to acknowledge "hey guys sorry for the back up...thanks for your patience...we will be with you ASAP" which i think could have avoided the whole arguement! I will say the young lady Desha at the front counter was very professional and hustled with the busy crowd! Props to you Desha! Keep up the hard work! read more

I have been going to this McDonald's for years it's a great McDonald's location better then others I've been to which haven't been good. The food is always good and the service is fast. The cleaning is not always up to speed but most of the time you can find a clean table without any issue. The food is always good and tasty. read more

We stopped while on vacation. We noticed the flies in the ceiling, but for some reason ordered anyway. There were flies EVERYWHERE. I've done crime scene investigation and seen less flies at the scene of a decomposing body. The floors were filthy and also coated with flies. I couldn't finish my food as the kept landing on it. I plan to locate the number for the county health department. Clearly the manager is oblivious as this place appears to have been remodeled in the mid 2000s and not cleaned since. read more

The food we ordered was terrible quality and the service wasn't great either. My cousin's Big Mac was dry, the patties were over cooked and the bun was old and crumbled to pieces. My fries were soggy and had no salt. The attendant at the window was reluctant to give us napkins, sauce for the nuggets we ordered, and salt. My cousin was so disappointed that he returned the food to get his money back. Go to a different location if possible. read more

Went thru drive-thru and saw two employees without face masks or gloves, including the employee who handed us our food and drinks.

What in the heck has happened to McDonald's training program? Tonight (12/6/17) on the way to a show in Richmond we stopped for a quick drive through pick up and ended up there for 20 minutes trying to get dinner. Unbelievable! Four people trying to do one job instead of everyone doing their own job. Come on McDonald's you can do much better than this. read more

One of the nicer updated McDs but they can't handle the crowds from Kings Dominion 1 exit down 95 at all. Horrible wait times and usually missing items, ingredients and/or condiments. read more

A billion served but it takes a billion hours. We waited a long time for our food. Tasted just like any other McDonalds.

It was OK. Like any other McD's. It wasn't super clean but it wasn't super dirty either. Bathroom was usable. Food was about par with other McD's. read more

WOW...horrible service and worse food. How can you get three simple orders wrong--and it take over 15 minutes to do. Hands down, the WORST McDonalds I have ever been in--no, worst restaurant!!! read more

This is the worst McDonald's I have been to. Service is TERRIBLE I ordered a number 4 and they didn't even put it on the receipt and I couldn't even get the order that I payed for because "I didn't ring it up" I do not recommend as service is bad and conditions could be better read more

Being from Virginia Beach, we have a McDonalds everywhere ~ but this trip we stopped that this McDonalds and were blown away by the overt friendliness, cleanliness of the restaurant & overwhelming excellent customer service. I cannot thank you enough for your help & service. Thank you so much!!! read more

I wanted to try something different so I ordered fish sandwich with lettuce and tomato. They added a $1.14 for 1 sheet of lettuce and 1 thin tomato. Never again. Ok never again will expect a reasonable price for adding lettuce & tomato. I still like McD's fish. read more

We went to eat inside. Just got a quick snack; a McDouble, large fry, and tea. All was well until we noticed that all the tea containers were empty. To make things even worse, the ketchup dispensers were both empty. I went to get ketchup packets, only to be informed that they were completely out. Severely upset about this new information, I quickly went to check my burger. It did have ketchup, thank goodness. When I informed them about the tea being empty, they did quickly refill them. All in all, the visit was good, but if you want ketchup, don't rely on them! read more

I sometimes work late at the hospital and tonight I decided to pick up food before I went home. I always get pretty rude service at this McDonalds, but it's the last restaurant open till midnight. I pull in the drive thru at 11:40 and was told that the restaurant is already closed even though the posted hours are 12, midnight. A district manager really needs to step in and hire new staff that wants to work and are not cutting the night short because they don't want to make food at the last 20 minutes of the night. read more