They literally gave me no cheese when I asked for extra like who gives a girl a burger with no freaking cheese read more

McDonalds - My no cheese ahh ddl qtr Quarter Pounder with Cheese Deluxe Meal - Burgers Near Me - Sacramento, California

I don't usually write reviews, but this experience deserves one because of how frustrating and unnecessary it all was. I went to this McDonald's to get the new Grinch meals not just for myself, but for my kids too. These meals are around $15 each, which is already way more than a regular meal. The whole reason I was willing to pay that extra money was because the meals are supposed to include the limited-edition Grinch socks. My kids were excited about them, and honestly, so was I. When we got home, we opened the boxes and realized the socks were not there. No socks in mine, no socks in the kids' meals. If I'm paying extra, and if this is a promotional item advertised as included, then it should actually be included. Simple. I tried calling the store to sort it out and they wouldn't answer for almost an hour. I kept calling over and over. The calls just rang endlessly. When someone finally picked up, the person on the phone was dismissive and acted like I was mistaken, saying, "As far as I know, all the boxes have socks." Basically implying I must be wrong or lying. There was zero accountability or willingness to check if a mistake had been made. Instead, I was told to "deal with it with the general manager in the morning," which is honestly ridiculous. I shouldn't have to chase down a manager the next day over something that should've been handled on the spot. I already wasted time and gas, paid more money, and then ended up with incomplete meals AND poor customer service. This wasn't just about some socks it's about paying for something and not receiving it, then being treated like I'm making it up when I ask for what I paid for. My kids were disappointed, and I was left feeling like customer service was an afterthought at this location. For how much these promo meals cost, accuracy and basic respect should not be too much to ask. Very disappointing experience all around. read more

I hate going here it's always an issue. That's not just me either. My sister was turned away from the dining room. They told her to go through the drive thru. How are we supposed to do that when it's right next to a neighborhood. It's a walkable establishment. Ever since new management took over it's been a mess! You're lucky if your food comes out well too! read more

Trash all around when you go in you will see trash and the food is just not good at all.

This is not my first bad experience at this location. It's a bad look when returning the food for a refund. The store manager yells out we are busy all the food is fresh! She never came to see about the problem. Stood at the register for 10 minutes waiting. Why that sandwich look like that if it's fresh. No ketchup saying they waiting on the truck. That's like peanut butter sandwich no jelly. The employees are great that store manager not so great. And yes this the second time she chooses not to engage customers returning food for a refund. Nasty looking chicken sandwich like it was recycled from yesterday... I'm leaving a review here because Google won't let me post a picture. BARF YUK read more

McDonalds - This is supposed to be a mc chicken sandwich - Burgers Near Me - Sacramento, California

Every time I order "no bun," everything is tossed onto a try like slop. There is a drop of ketchup and a drop of mustard. This isn't even the only location who does this, either. Every McDonald's. Every time. It's like they are annoyed that I can't eat bread. read more

McDonalds - This is a Quarter Pounder with cheese. The second piece of cheese is under the patty, melted onto the tray. - Burgers Near Me - Sacramento, California

This McDonald's always gives me normal soda instead of diet when I specifically order diet. I'm a type 1 diabetic and would sometimes swing by for a diet soda, but not anymore. read more

Can I rate this place half a star? They can't even put the burger and fries in the bag here nor can they remember what you just ordered after they told you to park out front and forgot about you. Have to go back in and wait another 15min I left. I'd rather loose 12 bucks and never eat here again. Good thing my kid got there happy meal but I was out a meal. But this place won't be open forever it's ridiculous with service there rude to there customers. Good luck lol read more

How are u guys going to charge for sauce then forget to put them in the bag? Very annoying

My partner almost choked on this when he bite into a nugget! After a long day of work I decided to be lazy and swing by McDonald's. While eating my boyfriend pulls this out of his mouth. It's hard with weird textured ends and my best guess is that it's a bone. I called the location where the woman on the phone asked if it was a prank call and assured me that they do not sell anything with bones in it... to be fair it could be something else, but whatever it is; it's disgusting and unacceptable! I wasn't able to make it back to the location to show proof, but I can definitely say McDonald's won't be seeing me for a very long time. read more

McDonalds - Suspected bone inside a nugget - Burgers Near Me - Sacramento, California

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We just bought 2 oreo mcflurries. I knew something was wrong. After I tasted them and my eldest told me that she didn't want to eat something that she just purchased something that we've bought in many times before after tasting it. I knew that there was something weird about the taste, almost like chemical life. I asked my husband to take the taste of it as well. He, in fact, thought the same thing that it tasted funny after my youngest kids have demolished it. I couldn't return that item, but I did call the store and quickly the young lady replies. We don't clean the machines until later on. And instead of just saying, let me go check on that. And tasting it herself, she brushed it off as like they don't take care of that until later on meaning that there's no way that that could taste different. So I told her she can do what she wants to do with it. I told her it does taste funny. It's up to her to do what she wants, either way. If my kids get sick, they will be going to the emergency room. And it will because be because of McDonald's and the way that they're mc flurry's tasted to night. My husband says it almost tastes like bleach. Mixed in with soft serves. read more

I've lived near this McDonald's basically half my life! I've always loved this McDonald's, they always made the food perfectly! Recently since I been ordering here it's just been so miss and hit. Every time I order a large fry you might as well be ordering a medium, because they never fill the fries all the way! The workers there could also use some better customer service skills, one time they forgot one of my fries, and had to go back and wait in such a long line! By the time we got to the front window are food was cold, they said they couldn't do anything about it. Now I work at a McDonald's myself in West Sacramento and I would NEVER do that to a customer of mine. read more

Drive out of the way from my route because they say they're open 24 hours but I was just there and the screens to order are on but nobody is in there and it's dark like they're closed. read more

I recently visited the McDonald's on [fruitridge and had an incredibly disappointing experience. The staff was extremely rude and unhelpful. To top it off, they charged me 50 cents for a small water cup! It's ridiculous to charge for something as basic as water. The overall atmosphere was unwelcoming, and the service was slow. I definitely won't be coming back to this location. The (general manager) kept telling people behind us to cut us and was really disrespectful the whole time. She kept saying "I'm the general manager I can change the prices if I want to" and let another guy behind us get free water‍‍‍‍‍‍‍‍‍‍ read more

I understand working in fast food can get overwhelming, but what gets overwhelming is how the food comes out. Half the time the food is thrown into the bag with no care in the world. Dirty ass location, never clean, they make you wait 30 mins for an order. It's ridiculous and they just need shut down at this point. read more

I grew up at this McDonald's so I'm a little partial. Sometimes my drive through order gets messed up when it's busy so you gotta double check but the manager here hires good people and they keep this dining room beautiful. The food is good. Fries always hot. Staff is always friendly and my kids appreciate them especially when they pull up with them happy meals. I really like how they've decorated it actually. This lady mopping right now is goin to work. You could definitely apply the 5 second rule to this floor. read more

I tried to order from the counter and was refused service! they were rude !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The darkest crispy chicken sandwich I ever ordered. Really? Are the employees color blind? Do they ever check before they wrap ? read more

McDonalds - Darkest Deluxe McCrispy - Burgers Near Me - Sacramento, California

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McDonalds workers get treated so bad for no reason , it's McDonalds fast food and it's not advertised as gourmet Anyways my McFlurry was so delicious 5/5 Spicy chicken sandwich extra crispy 5/5 The wait was not long at the drive through read more

Service are trash in terms of how they would talk to you and the pick up area is small and this guy bring out the food and ask us to wait there but someone was parking there so we were unable to park at the pick up area. He said it doesn't matter you gotta park there. So, yea I hope he gets fired. read more

Went through the Drive Thru this afternoon and had a really good experience. All of the ladies were super nice and friendly from beginning to end. I usually don't leave reviews for fast food but thought this crew deserved kudos! Thank you!!! read more

I don't know why we continuously give this location another try, but I swear every single time we go, SOMETHING is messed up. Today it's the reoccurring old Pattie's. These cheeseburgers just look pathetic, and the meat is 100% old, tasted horrible. read more

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NEVER GO HERE! went to the drive through today and waited 20 mins just for my turn and when it got to my turn I ordered a hot n spicy McChicken using my MCDONALDS POINTS! and when I got up to the drive through window they said they didn't get my order and refuse to make my order and they claimed that I DIDNT WANNA ORDER ANYTHING?? Yall need to work on yall customer service , one employee was giving attitude and being rude . They took my points and refuse to give me what I ordered. read more

I don't ever write reviews but I just want to give this location specifically kudos. Thank you to the store manager Kourtney, Jessicca, and the entire team they are so nice and they always get my order right. Last week my DoorDash driver was in such a hurry that he left without getting my second bag (which was his mistake) and when I called this location they were so apologetic and allowed us to come and pick it up and remade our food fresh. I highly recommend this location . read more

Why have two drive through lanes for order taking if you're only going to take orders on one of them. I waited for 3 cars to go through the other lane before they came to take my order. I had a mobile order too. Still as bad as years ago. read more

I'm leaving a review due to nicest employee DUBREE. What a sincere gentleman, exceptional customer service. Will be back to this location hoping to run into such a great employee!!! Smile radiates. Sincere service, mad props for a kind interaction read more

I tried going back in to get a refill for my drink when I had purchased and place an order the same day but the workers turned off the machine as I tried to pour it into my cup. There is a sign stating by the machine saying you can only refill if you purchased the cup that day and no other day, so it did not make sense why I couldn't get another refill. I'm a postal worker and work near the restaurant so I'm outside in the heat all day and all I wanted was a cold drink. They lost a regular customer, I guess it's jack in the box from now on. read more

They put all the things I asked to be taken off of my Big Mac and when I ordered a soda with no ice, they gave me a medium amount of ice

Are you changing your oil ? My grandson said they are nasty.they are darker then previous orders!!i tried one,yuck,fries didnt taste the same either. Im glad i didnt order anything read more

McDonalds - fried chicken nuggies and fries - Burgers Near Me - Sacramento, California

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This is a fast food chain so I don't have high expectations, but come on hire people with some common sense and courtesy. I'm sure my 8 year old can handle the drive through better than these folks here and do with a smile and some common courtesy. They have no sense and I'm unsure how these people even get hired? Like is being incompetent and rude a requirement for McDonald's to hire you? read more

Whoever is serving the fries right now please put that hair up.... Because there was women hair all over my fries....disgusting.....

Trash. I showed up at 10:28am for breakfast and they were "out" of breakfasts. I drove down and sat in my car qith no AC in a line full of idiots that don't understand how to pull their vehicles all the way forward. Figure your shit out. Don't fucking say youll serve breakfast til a certain time and then not. I know the entire staff are idiots and the owner is garbage or why else would you under order on your shipment so badly? Never coming back read more

La comida la dieron mal está peor que otros McDonald's la verdad ya no vuelvo ay pedí una Datneal me cobraron 4.13 dólares la avena no traía nada de serial pedí egg McMuffin no traía queso! Estaba malaaaa tengo entendido que en otros McDonald's. Las McMuffin vienen acompañados con Hash Brown Aqui nada estoy tan enojadaa y me cobraron 19.31 dólar y les able para decirles y no responden read more

It there's one thing they do consistent, it's messing up my order. The guy in the drive thru is barely wearing his mask.

Double check your food before you leave, these guys don't care about getting your order right the first time

If you want good fries, don't go here. Period. In fact, be very careful what you order here. This location, for the past few months has been declining in quality. Especially in their fries. For the past 3 times in a row and a total of 14 times before that in the past two months the fries have been handed to me white, barely salted and uncooked. Having gone to other McDonalds and working as a chef downtown, I can tell you that cooked fries should be golden brown and crispy. The McDonalds in Cameron Park gets slammed all the time and they had perfect fries every time I went until I moved. What's led me to write this is my last and final experience there. I asked if I could have extra crispy fries. Cashier said yes. Employee at the second window asked me to pull around while my fries cooked longer. Okay np. Then I get my fries. Still white. Still very very raw. I went in and asked for new fries. I was then handed crispier but still white uncooked fries tossed at me. My gf and I also got food poisoning from our sandwiches (We didn't eat the fries). This is unacceptable! read more

Found a bug on my french fries how gross is that I wonder what else they have going on there kitchen never going back read more

McDonalds - Found a bug on Mcdonalds french fries how gross is that I wonder what else they have in there kitchen. Never going back again - Burgers Near Me - Sacramento, California

Wtf? Opened my Big Mac and there's a damn bite mark like the person took a bit out of it when it was raw and then continued to cook it. I'm hungry too cuhs damn.... the other burger patty has no bite marks. Cook must of left that one uneaten for me. But damn this is a first for me at this McDonald's. Just wtf cuh .... read more

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This is probably the worst McDonald's I have ever visited in 2019. The Tea is not sitting out as self serve (and the manager is full of excuses of why). People in the long drive thru kept coming inside and complaining about their orders. I ordered just a drink. Just one drink! What do you have to do to prepare a drink at McDonald's? It took this store damn near 9 minutes AFTER I PAID to get my correct drink to me. The dude who took my order took 7 other orders after me, with my empty open drink cup sitting next to him as he took these orders (ew?). Finally getting the drink, he got me the wrong tea that I asked for. I told him "You should have just gotten it for me when I ordered (like every other McDonald's in the United States) so you wouldn't have forgotten what I asked for my drink". Really, how long would it have taken him to tell someone in line "just a moment I will be right with you" filled a cup and handed it to me? Apparently "this" McDonald's does things "differently". The manager never said sorry. She actually turned her body around as I was talking to her, and started yelling at an employee: while I was in mid sentence! Wtf!? Oh that's right, this is just McDonald's. I'll tell you what, this is the worst of 2019 I have ever been. read more

McDonalds - I waited damn near 9 minutes to get my drink, after already paying for it. - Burgers Near Me - Sacramento, California

I was at the drive though for a min then another car arrives they took his order before me I took off dumb people.