I want to state that I still believe that overall, the new McDonald's vibe is awful. To get anything resembling service you need to use the app. I recommend it anyway because the rewards are very good. I get something free like 2/3 of the time that I use the app and I still have tons of points. If you use the app, order in advance, and either show up in the drive through or to the pickup window, you will usually get what you need, quickly, and without hassle. Well, what if you need something that's not in the bag or have an extra request? This is where it gets ugly. In the In the vast majority of locations I go to, there are all kinds of customers milling around and waiting for this or that, while a single employee slowly helps them one by one, and all the other employees ignore them. The only people that get service are those who raise their voice. The experience they've created of peering into the small opening to the kitchen as a customer, hoping someone will help you is just not where it's at. HOWEVER ... I visit this location in the mornings and often eat there in person, and at least when it comes to that, and using the app (this is very important)... I get very good service. The woman who seems like the manager in the morning is just so kind, and is always checking to see if anyone needs anything. If you're eating in, order on the app at this location and have it brought to your table. If you do need something, ask the person who brings you your food. (You shouldn't have to do this normally). It's just a much better experience than using the touch screen, trying to order (just absolutely don't) at the front counter, etc. That's when the new McDonald's really stinks it up. Employees like the morning manager are the types of people all McDonalds should be looking to build around and it seems like from other reviews they need someone like her to be there at night. But, I had to stick up for this particular McDonald's just a little because of my experience, and they have a 4.0 rating on Google which is pretty solid for a McDonald's. read more

I don't get it. They just remodeled this location, and I thought service would improve but it's still horrible. This McDonald's is one of the busiest locations, and now you wait longer than ever. They really need to train more employees or get staff who are willing to help move the line along. I waited about 40 minutes for an iced coffee, and the only reason I stuck around was because I was already in line. I also ordered a cheeseburger, and I regret it. Service needs a major improvement the remodel didn't fix that. read more

McDonald's - Weak burger . Plus horrible wait time - Burgers Near Me - San Diego, California

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We specifically came to this location for the kids play area! Which was great for my toddler he had such a good time. This place is remodeled and has all the self ordering kiosk which is a trip to me. I got a McFlurry with fudge and they put too much fudge it really was a sugar overload. I know people comment on slow service but we went in the middle of the day and we got our food quick. read more

By far the worst McDonald's I've ever been to, 25 minutes to get a lemonade and a small fry, I had to go tell him to just give me the lemonade so I can get on with my day , they didn't even offer me a refund these are by far the slowest workers I've ever seen in my entire life, and I can bet you they complain about the minimum wage they get paid. I could've walked into a Chili's and have my food ready probably in 10 minutes max, this place sucks and his management needs to get on their ass. read more

6 stalls there all full!! We've been waiting 45 min for food at this point. 20 min drive thru 20 minutes parked come on isn't this FAST FOOD? Brand new mcdonalds with the worst service. read more

If you come here and want good service ask for the crew member mark, even tho he was doing everything he made sure our orders were remade and warm and perfect, our drinks were watered down and he fixed it amazing service from him, unfortunately manager Samuel was not the same I explained to him and showed him our food first and he said "well there's your drinks" in Spanish and walked away when I went to get my sisters Big Mac fixed he ignored us but thankfully mark came to help me (Samuel also switched our order from dine in to pick up without us knowing which made us wait 30 minutes with a hungry child and once we get it it's cold and him wanting to do nothing about it) read more

When did McDonald's go broke? I asked for sauces and the rude ass employee handed me one ranch one sweet-and-sour and one single packet of ketchup and walked away. Not even have a good day not even time for me to say thank you they don't wanna talk to anyone at the counter anymore just so rude and lazy. Why does the building look like a cancer research facility ugly lazy terrible service read more

New building, better service. They got LCD screens to order your food and robots that bring you your food to your table. Two drive thru lines for quicker order time. It's less congested during peak hours. But beware when doing mobile pickup, people don't care if it's mobile pickup only spots and park and then go inside to dine. It's usually hit or miss to find a mobile pickup parking. Also I did a mobile order and it took them awhile to get it to me. I could see my order sitting on the countertop but the vest workers who bring your food to your car kept chatting with other workers in the dinning area. My food came cold. They also don't check your bag if all items are in it. I left trusting them that my reward item was there but when we got home, it was missing. Already far away from here to go back. I was in a hurry to check myself with so many bags they gave me, I didn't want to hold up the window. read more

McDonald's - New remodeled McDonald's - Burgers Near Me - San Diego, California

For starters I used my points for a ice cream cone and they charged me still and 2nd gave me a nasty mc chicken but I brushed it off what really got me is a girl past by the window and burped super loud and they all laughed! THATS disgusting !!! 0 stars !!! read more

Run!!! Do not come here!!! We have waited 45 minutes with no food. Complete chaos. People standing around and no food coming out.

They mix there mcflurrys well! Lots of mms. Yummy. Clean bathrooms but I thought it was kinda wierd there was no trash can inside. Maybe cuz there's no paper towels... read more

This place is crazy. I paid 15 bucks for my meal and asked for ranch and honey mustard and told me it's extra??? Since when did McDonald's start charging for this? No other McDonald's has ever done this before. Very disappointed on their service. Won't come again. read more

Lourdes is always professional, friendly, kind helpful and provides options to the customers. It makes the experience coming to McDonald's on Palm Avenue. Wonderful thanks again. Have a great day. Keep up the great work. read more

This is the worst McDonalds I've been to. First off, the people in front of us in the drive thru were drunk. We're of them got out and stubbles off to the side. As we were paying, we had our window a down and the cashier fixed his eyes passed me and my husband, making gestures, we turn to look, and another worker snuck up my window making gestures to each other. I jumped because we thought it was that drunk man wondering around. We get to the second widow, and the woman with heavy makeup and curly hair opened the window and asked "yeah! what do you need? ! Can I help you with something?!" My husband told her we wanted our food, and she just batted those fancy lashes as in being clueless of why she was even there, and asked us what we ordered. Whole time the order was right in front of her when she handed it to us. read more

Been waiting literally for about 8 minutes on drive thru parking number 1 I had to call them to come out Slower than molasses Nice building though read more

I have always had a pleasant experience at this location but today, I must say wasn't too good. I was given my father's coffee prepared when I had requested creamers and sugar on the side. It was made prepared so I asked if it can be exchanged and the RUDE MANAGER LOURDES SAID, "Well if you bring it to me I can, because I didn't prepare so.." I grabbed the coffee and brought it up to the counter.. she looked at me and walked away not taking the coffee.. the nice gentleman walked up and helped me out. I then needed ketchup so I asked her if I could have a few packets she said " well if you come get them" , walking away from me again!! I then did tell her she was " FUCKEN RUDE". So Lourdes if you read this you're a very RUDE MANAGER AND YOUR ATTITUDE SUCKS!!! Her staff makes up for her shitty attitude.. read more

I've been to this McDonald's twice with my wife. The service was good and the seating is very comfortable. This McDonald's has a very modern look to it and it's very inviting. The bathrooms are very clean and good ambience. This place should be rated higher read more

McDonald's - Seating area - Burgers Near Me - San Diego, California

We arrive at 317am and the cashier says cash only... okay thats fine! I place the order through the app i just get a 2 buffalo ranch snack wraps 1 oreo mcflurry and 1 caramel sundae. I pull up to the window and this guy has the audacity to say sorry we cant make the mcflurry or sundae.. jesus my brother in christ if you're lazy just say so dam ! read more

I normally don't leave a review but when you're trying to say your order and the girl on the speaker is not listening it can get frustrating. And I don't mean not listen as in she's having us wait, no, instead the girl at the register/speaker is too busy laughing with her coworkers while taking our order. It's insane. I've worked customer service jobs before and that's the shittest thing I've ever had to deal with because it didn't feel like my order was being taken at all. Whole time she kept asking if we were done ordering meanwhile we weren't even sure if she got the first item we said. All in all shittest McDonalds experience I've had in a while, this location is nothing but trouble and annoyance. Cherry on top was our order being wrong, asked for a do over on our burger, got attitude in return. read more

Bought a Big Breakdast Platter for home and come to find out there is no utensils, no butter, no SYRUP! The most important condiment for pancakes- so disappointed! Pay attention to details man! read more

Large Orange Hi-C for a dollar. 2.50 Filet-o-fish on Fridays. Fast and hot food. Best junk food Friday. Need I say more? read more

McDonald's - Side view Picture of McDonald's drive thru menu. - Burgers Near Me - San Diego, California

This place is amazing and has a chill atmosphere. The service here is good and the employees are nice. The food is cooked right and so flavorful. read more

Great McDonald's. The service is fast, the bathrooms are some of the cleanest from any fast food place I've been to. They place good music and wifi is fast. Food is delicious too and workers seem attentive. read more

You guys suck at accomodations. I probably went here like 5 different times and always ask for no cheese and no pickles, I am allergic to cheese too, and every single time they never take out the pickles and cheese. Even after acknowledging it themselves saying my order back to me. And I never have time to come correct it because I usually come before work, so since its an allergy i just have to settle for fries alone to eat before my shift. Get a better crew read more

Still my best McDonald location by far, anywhere I went, but as long as I am in the area, I would come to this place and order some food for my Mom during lunch or breakfast. I did notice their food hack called Land Air and Sea, which the SNL made a joke about it, but it is as realistic as I could see, which I think that was a little too much to eat. Their breakfast menu which comes with eggs and sausages are always my favorite. And the employees here had the best customer service still. read more

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They are stealing from people at this McDonald's. Hiding items from the value menu. Saying they don't offer the 2 for 3.99 & hide it from their menu. I order mix and match and they charged me 7.99 with out noticing. Had to come back and tell them and they said "my bad" it's not the first time they try and do this. read more

McDonald's - Burgers Near Me - San Diego, California

Staff seemed a little rude. Some ppl were asked to order on the machine they now have inside. But there were a few ppl who didn't speak English and struggling with the machine and manager still told ppl to order on machine. If ppl are having trouble ordering on machine then maybe there should be an employee helping ppl on the machine if they want them to order from there instead of doing there job and refusing to help ppl order. read more

Now I remember why we've not been to this particular McDonald's in a very long time. Ordered 8 of their 2 for $3.50 specials along with two medium and one large fry. Close to $30 and these are the "large" & "medium" SOGGY fries we discovered when we got home! Won't be returning to this place! read more

McDonald's - Photo that was supposed to accompany ONE star review of McDonald's on the east side of Palm Ave. - Burgers Near Me - San Diego, California

I was in the bathroom and witnessed an employee using one of the stalls, not washing his hands, and walk straight to the food prep area. The manager was rude and didn't apologize for the employee's actions. read more

It's bad. Don't do it! They are jerks and told me the app codes don't work sometimes. When I asked why, he told me there wasn't anything he could do, that he didn't make the app. Really? Obviously you didn't create the App! What a crappy response. Never again. read more

Location at 4350 Palm Ave 92154 is closed. Building has been demolished. No signs posted on whether they will rebuild or if something else will be built in its place. read more

The McDonalds down in the South Bay @ 4250 Palm Avenue needs help with service & it is probably the only McDonald's left that has not been upgraded to 2 drive thru ordering screens. It's so cluster fucked with the parking situation & the young kids that work there need better service skills. I posted a review about this particular McDonald's. It's not getting any better so shut it down! read more

If I could give this location zero stars I would. Yesterday, on 01/07/2022 I found a worm in my child's drink. I beyond disgusted. read more

McDonald's - Burgers Near Me - San Diego, California

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They are pretty good in terms of food quality and getting the orders right, line isn't too bad considering how busy they are. But they are consistently the most expensive McDonalds I've ever been to. It's not just the recent inflation hitting everything, but even before then. Not sure if it's they overall lack of specials or just that they are a buck or so more expensive for each item, but I always come away from this place shocked of how much I paid and how little I got. I think it's the prime location close to the freeway and housing that allows them to price themselves this way, it makes them convenient when you don't have the time, but maybe worth the time to go to any other McDonalds nearby for better pricing and offers. read more

Received cold fries when visiting the restaurant last night. The visit was around 11pm in the drive thru.

No matter how many times I come to this McDonald's they always get my order wrong. I also this time only ordered one hamburger extra pickles and a small fries. I received plain like plain plain hamburger and large fries smh read more

McDonald's - Burgers Near Me - San Diego, California

Family was craving a late snack at 11pm and made a run to the McDonalds on Palm Ave and 805. (Palm Plaza) They handed me the order and off I went. Once at home YES missing items and even the wrong sauces for the nuggets. Once I returned to point out the lack of items... the first response was a blank look from the employee followed by a "IT WASN'T ME COMMENT. Third time this month they just can't handle simple orders. Not sure what the deal is...maybe they have to re-train the employees at the drive-thru window to stop and confirm orders going out. ‍ I would not be returning or even recommend to anyone. I was forced to add a star in order to post but they deserve "0" stars. read more

Great place to eat love it nice friendly environment. Polite workers they make you feel welcome and fast service

I know it's a chain but how often can you get an order wrong. The last time I was here they forgot my fries and today I wend for a simple latte with no frills, plain latte. What did I get, it was definitely not the latte. I was looking for my receipt so that I can call and tell them what happened, well I guess I didn't get that too. I may be staying away from this place for a some time. read more

Dry fish patty, also, you get a quarter of a slice of cheese. SMH. Playground had the lights off, and stank horrible in there. No no and no. read more

McDonald's - Dry fish patty, also, you get a quarter of a slice of cheese. - Burgers Near Me - San Diego, California