Further along in my travels and I was in need of a quick meal before I headed home. I pulled off at this exit and found myself in front of here. It was chaotic to enter and navigate the lot. I had to cut through a line of traffic to get into the lot. When I was able to navigate the lot I had to then find a parking spot. None of them were available near the entrance to the lot so I decided to go around the building and saw there were spots, but an entitled person decided to park sideways in several spots and left nowhere else to park on that side. So I went to what is basically the front of the building and found a spot. Such chaos. Finally inside, I used the kiosks to link my account and place my order. Order placed, took a number and found a table. Situated myself and just waited for my food to come out. After a bit it did appear and I was about to dig in. However, there was no ketchup on the tray and it appeared there is no ketchup out in the restaurant to grab my own. I went to the counter and had to wait until a staff member came to the counter. Interestingly enough it was the staff member that delivered my tray and she thought I was there to order something. I just wanted ketchup and after saying that she handed me a few packets and I went back to my seat. Can't say much about the food, it is what it is. We all know what McDonald's taste like and there isn't anything special to it. Leaving here was just as chaotic. I was trying to pull out and was almost in an accident. There are too many thing converging at the entrance to this lot. read more

Dustin is a shitty manager and very disrespectful to employees .... Also someone took a bite out of my pancakes. PA health will be called Monday on that ... Also Dustin the way you talked to that elderly women in the middle of your dining room was RUDE and CONDESCENDING ... NO employee deserves that treatment and corporate will also be getting a phone call WITH the same photo. Treat everyone the way you want to be treated. read more

McDonald's - Burgers Near Me - Shrewsbury, Pennsylvania

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Shut it down and start from scratch! Absolutely awful food and even worse Customer Service than you can imagine. It's not clean as tables are not cleaned properly with dirty water. YORK County Department of health needs to investigate this place and shut it down. management and staff need to be fired immediately. read more

McDonald's - Burnt grizzle from bun on burger! Totally ruined!!!? - Burgers Near Me - Shrewsbury, Pennsylvania

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The men's restroom is disgusting, has not been cleaned for some time. Soap dispenser empty.

One morning we dine in for breakfast, the floor was extremely slippery from a mop that had Grease! It seemed like someone took butter and rubbed it on the floor, to prepare it for baking cookies. We were all very careful walking, but my daughter still slipped and on her back. Staff turned their faces away and noone apologized. The food is your typical McDonald's flavor cant complain about it. But it is the workers who don't care about safety in this location is more concerning to me. Either they need to hire more people so they are not under staff, someone could help out clean the oil off the floor, or hire poeple with integrity, honesty, humility.. or just someone who cares a little. read more

I used my points to order a free Frappie. My daughter used her app to order in the same car. We went through the drive through. We pulled up to the service window and the young girl was not polite and said she did not have my order. Only had one. She said I had to drive around again, so I did. I went to first window and the lady replied "oh" to my situation. Punched some things into the computer. They deducted 4500 points from my account TWICE and left me with a few hundred. I did not use all my points that day because I wanted to come back for another free item. That's my choice until they stole all my points. I contacted McDonalds TWICE in the app about this situation, so far I heard crickets about my situation. You can't talk to the "location" because they aways say they have NOTHING to do with the app. Sad, just very sad customer service. read more

It's a good McDonald's they have some good food and burgers service is good. Sound quality is average they bring up the food very fast and I like it there. read more

I use the mobile app whenever I am ordering food from McDonald's and every time, it seems that they forget food. They get to see the order long before I get there. It is very frustrating. I tried to call the restaurant and of course just get a machine. This place needs help and should stop making us wait 20 minutes for "fast food " Don't bother going here unless you have an hour of extra time. It's even worse for walk-in. read more

Horrible customer service, employees cannot look you straight in the face, the food service team is unimaginably ignorant to any sort of "thank you" or "have a good one". read more

Worst location in the area. Can't even keep an app order straight. Every one was missing something or the customization was wrong. Just gave them their final chance. Won't be back. read more

This place is definitely dirty on the inside- obviously it was a rainy day and a ton of people with muddy boots had been in and no one had cleaned the floors. There was no one up front so we used the kiosks to order- food came out fairly quick. Bathrooms were a bit grimy and no paper towels, just an old dryer that didn't really work. The chicken nuggets were good but the fries could have used more salt. My quarter pound burger was good but they had massive cut raw onions on top? Like not thinly sliced, Im talking the size you get on a salad which was a bit meh. read more

2nd time I have ordered a deluxe chicken sandwich. No tomato both times. Also, both nights there was 3-5 employees outside smoking cigs (no problem if u need a smoke break) but the line was long, food time was long so they probably skipped the tomato part. I pay extra for the deluxe and it's frustrating not getting what you pay for. Management needs to real in their team. read more

McDonald's - a dab of tomato - Burgers Near Me - Shrewsbury, Pennsylvania

it's ran by children. wouldn't take my cash because they said i had the wrong amount. recounted it and i had exact change. they don't greet you, or even ask who's next. read more

Waited 30 minutes for 2 burgers and got it wrong. And they want 15$ an hour? lol hire people that aren't scum and then we will talk

Bobby at this location makes this place a delight to go to. Went with my grandsons and was happy to be treated like a friend. Thanks Bobby!

I think this may be the worst McDonalds in the world. They are very slow, food is not good at all and maybe half the time they even get the order right. I'm not sure who owns or runs this place but it's a dump. It's sad to see what McDonald's has become, this one should just shut down or learn from Chik Fil A. read more

The food is great the service is good, their is time the services take little time because the the food can take awhile but it worth waiting for cause we all love the food! If you eat inside the Ambiance is very nice air conditioning during the summer relaxation when you eat if you eat here you will love it? read more

Fast service always clean for a McDonald's. Nothing special, but you can order here and the food is how it should be and it's open normal hours. Staff is nice too. read more

The Shrewsbury McDonalds is the worst due to the nonchalant attitude of the manager. I get excuse after excuse of why they don't have what is on the menu. read more

no ice or tea?? then says "oh our ice cream machine is down too." I didn't even ask you about that, good to know though. you better go to Walmart next door for some ice & make sure you brew some tea. Jeeze! On top of that it absolutely took forever. I'm all about understanding they only humans but management needs to manage man. read more

Drive thru service is awful and that Monica woman can simply be described as rude, rude, and rude.

If I could give less than 1 star I would. This place is consistently dirty, and consistently messing up my orders. Today I ordered 3 double cheeseburgers, I got 1 double cheeseburger and 2 McDoubles. I also ordered a sweet tea, they forgot to put any ice in the drink. read more

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My ice cream cone was completely melted and the service was horrid. I got my food through the drive through and it took over 30 minutes to get it. The workers were unfriendly and uninviting. I suggest that you do not come here unless you want your order to be ruined and take a long time get. I recommend going to the Chick-Fil-A next door for better tasting food and service. read more

Stopped here on the way home from a trip as another person in our group doesn't like Wendy's. This McDonald's is located in the same plaza as a Walmart and several other businesses. Larger McDonald's compared to others I've seen with plenty of seating. Problems began with the wait time after ordering, fast food should be fast, and it took over seven minutes to receive my meal. We would have sat down, but they didn't give us our soda cups. The beverage and condiments area was messy and should have been cleaner. For some reason, they don't have Ketchup pumps, only packets. The French Fries were almost cold by the time I sat down. Overall, the whole restaurant could have used a cleaning. Experience eating here was less than stellar and this McDonald's needs some work. read more

Ordered fom the kiosk order was not complete and wrong. No hash browns were in the bag and my egg mcmuffin was a sausage mcmuffin. Not the first time they got it wrong. read more

This place cannot get orders right to save their life! Over the past couple years that he probably gave me 50 wrong orders I finally thought we were doing better and I could stop checking my bag. They proved me wrong once again! I'm not your manager. I shouldn't have to double check your work. read more

I think McDonalds has gotten better . Hate the double drive through. Constantly being cut off by people not waiting their turn . Good menu choices and friendly staff . Love the new burgers ! Food is usually hot and fresh . read more

One of the best McDonalds we have been too. Food seemed fresh. Service was quick. I was pleasantly surprised.

One of the better ones when it comes to food quality, but still. They never seem to have anything that I want, and I am very picky about my food here. I only like a few of the main course items on the menu, and all of them are breakfast items. I thought they had all day breakfast, but when I went around noon, they said they got rid of it- for now. And since the COVID-19 pandemic hit, they seem to have completely gotten rid of the yogurt, which is probably my favorite item there. I have lived in the area for years, and I go on road trips a lot, so I have had experience from other McDonalds. This one seems to be really slow with service. However, food quality is still better here than others that I have been to. But there is still a lot of room for improvement here. read more

So i keep coming back since I live nearby. Still dirty and slow. I guess they don't read Yelp reviews. One register open and it appears one person making food. Corp McDonald's needs to inspect this location. read more

Doordash driver was awful to the crew and left without my food. I called the store to figure out what was going on. While the situation wasn't their fault they did an awesome job making sure my order was there when I stopped to get it. They were busy and I'm guessing short staffed but they still rocked the customer service. read more

waited 10 minutes for a frappe just for it to be a mess and absolutely gross. Went last night for one as well, and the worker told me they had no caramel for them to make my frappe. The worker today, told me they did have it. Meaning the worker last night, was too lazy to even make me one. read more

I ordered in-store on a Saturday morning. It didn't seem very busy, but the cashier, Turner, was clearly overwhelmed. He was very rude to several customers, didn't speak up so anyone could hear him, and didn't know the menu well. Many orders ahead of me were rung up wrong or missing items. I had to remind the woman who handed me my order about my orange juice. I paid for a large orange juice and was given a medium. Seriously though, Turner needs to be taken off the register. read more

Horrible, no drinks, cookies, ice cream, or pumpkin pies, and they couldn't even get the order right. They forgot our fries and 1 apple pie. Not worth it at all, might as well take a longer drive to go to a McDonald's that knows what they're doing. read more

I get the same thing almost every day at this McDonald's. The customer service is good. But the hot chocolate is more like a hot cup of milk. read more

First time I've eaten inside. A pleasant woman named Dani took our order. Food and service were good. The inside was modern. Both of us made the comment on how clean everything was. Also seemed geared for children with games and crayons available. read more

How can a McDonald's be this slow? 30 minutes in the drive through only to get to the window and be told to drive ahead because they were waiting on something. Then the order was wrong. read more

I know it's a highway McDonalds but unless there is absolutely no other customers this place is unacceptably slow. Picking up drive-thru nuggets for the kids has become a standard five minute minimum wait, often the "reserve" spot. Plus there's the recent multiple failed health inspections. Sadly, there's no other quick nugget choices in the area. read more

Do not eat here!!!! I contracted food poisoning from a cheese burger. I have eaten McDonald's food from time to time for over 35 years. I will never eat here again. I have since found out that they have failed health department inspection many times. You can look it up for yourself. Do yourself a favor, go somewhere else. Even if another McDonald's, just not this one. read more

I usually reserve McDonald's trips for road trips or when we are really tight on time. We stopped here yesterday after grocery shopping as we wanted something quick. Unfortunately, I think I literally could have gone home, unthawed some hamburger and cooked one up for myself faster than I received my food from here. It took 35 minutes to get our order. My mom had gone inside, and would have left if not for the fact she had already paid for our meals. Unfortunately, the slowness wasn't the only bad thing, as when I got my cheeseburger, it was burnt. The meat was burnt, the bun was burnt. And yet the cheese was barely melted on it. I am still perplexed. I think next time we are wanting some fast food, we will go to one of the other establishments in the area which might actually be fast. read more