Ordered a hot coffee through the drive-thru... got something that tasted cold, old, and straight up neglected. Let's be real -- whoever handed that out knew it wasn't fresh. And instead of saying something or offering to remake it, they just served it anyway. That's not a mistake, that's carelessness. I don't mind waiting. I really don't. But serving bad coffee on purpose? That's just disrespectful... and honestly, disgusting Coffee used to be the one thing I still trusted here. Not anymore. Don't come here. read more

This was one of the best McDonald's Food fresh, Service good, Some people Ordering seem lost so it is the lost customer Slowing down the drive Thru! I was in area wanting breakfast it was all good Here fresh stake, fresh onions, bagels fresh Not hard!!!! Thank you guys!!! read more

Definitely one of the worst McDonald's around. I ordered online and had to wait over 10 minutes for my order. There was no service at the front, and employees were just chit-chatting in the back. When I finally got my order, I found out they completely forgot my 4-piece chicken nuggets. The fries were fresh, though, which is probably the only positive about this visit--but my nuggets! read more

McDonald's - Burgers Near Me - South El Monte, California

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Sevice was ok. Plenty of parking. Restroom was clean. However the indoor play area is currently closed and they didn't have the current McDonalds toy. read more

McDonald's - Play area is closed off. Area looks fine not sure why they did that. - Burgers Near Me - South El Monte, California

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Just beyond annoyed. Last visit they screwed up my order (missed items and drinks for the order). The manager said she would comp me the meal and would have to wait for my order again. I said never mind and she offered a free happy meal. I came the following week and she forgot. Which I do not mind cause this place is busy. Just sad to see the quality and speed went down for people in the dining area. Honestly, I feel like this company is trying to pump out food fast so they focus on the drive-through orders. The interior is messy and needs staff to actually pay attention to the dining/ front cash register. I stood there for over five minutes, even checked the front. Sadly, it was like everyone had wanted to focus slowly on the drive-through. Another gentleman and lady ahead of me, waited for longer just to ask for condiments. read more

Their staff needs to be properly trained. I ordered the same thing yesterday n there was almost a 3 $ difference. A McGriddle and an apple pie. Yesterday was 9.61 n today was 12.26. Can't even go argue cuz they didn't give me. Receptor yesterday nor today to go tell them. read more

This place has the absolute slowest drive-thru service of any restaurant ever!! They finally come on and never apologize for having all these customers wait for so long This will be my last visit read more

McDonald's - The slowest drive-thru service EVER!!! - Burgers Near Me - South El Monte, California

Please train your employees. "Lili" with a sticker name badge at the drive thru. I was not allowed to use your free medium fries deal today due to your employees lack of training. Why is Lili taking drive thru orders if she does NOT: 1. know how to apply mobile deals on orders. 2. She asked for my mobile code 3 times Still don't know how to get it to work. I asked if I can use my free fries she says it's expired , I cannot but I clearly did not use it, it's expired because u asked em to give u three diff codes. 3. When I pulled up she asked me to "pay" and then waved a credit card reader to my window. 4. I told her I always pay with my phone app. I don't use my card. (I don't like employees to see my card number) 5. She then said oh hmm I don't know. I don't know how to do that. WHAT??????? I proceeded to instruct her to call someone that knows how to do that. (So she can learn) Her helper came and shows her. Then rolls her eyes cuz she should have known all this! It's basic. So she calls another associate over. Processed my payment...... 5 mins later with a long long line by now. So no somehow I cannot get my free fries But told me I had to get a "combo" on my Big Mac (a la cart order) So now u made me pay more to get that same medium fries. It is not ok. I can afford it. But why did I not only NOT receive my free item, u made me pay more??!!! This is why I wrote long reviews. Train your employees. This affects your service level and customer satisfaction. My deal is still available on my phone, thanks for scamming me McDonald's. on 1185 Durfee ave. El Monte ca 91733 1 star type of review today for u read more

McDonald's - My deal they refused to offer me - Burgers Near Me - South El Monte, California

Who in the right mind thinks it's a good idea to not even fill my drink all the way up Worst place to get your drinks service wasn't that good. read more

McDonald's - Mango smoothie - Burgers Near Me - South El Monte, California

When it's good, it's great, when it's bad, it's absolutely terrible and almost makes me late to my next destination. I generally go here around their lunch rush, so I can kind of see where some of the issues come from. Honestly, even with the app, I feel like the best bet is to just pick up your food from the inside. Although the drive thru may have 2 order windows, the merge in to pay and pick up your food creates a mess and I have seen the line go all the way out into the main road. I just recently saw that they have curbside pick up back again, but after 20 minutes I just had to walk in and pick up my order because it said that it was fulfilled but nothing was delivered to me. Just another hiccup during the rush? A bit annoying to be honest since my food was just kinda sitting there while I was waiting outside the entire time... I've had mixed quality with the fountain drinks, both from the drive thru when someone else gets it for me and when I get it myself in a sense that it is usually slightly flatter and not as cold as I would like it to be. Messily put together burgers and sandwiches, the usual standard affair at fast food places. read more

UPDATE: I came back to see if they have improved and they messed up my order, I ordered a double quarter pounder with cheese and was charged for such but they gave me a single quarter pounder. it seems most people agree this is one to avoid. read more

McDonald's - Burgers Near Me - South El Monte, California

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Very modern and high tech mcd. The menu is digital (the video lags a little). They also have the ordering machine inside. There is also monitor on the pickup telling you where you are on the queue and what numbers they're working on. Neat. Lots of workers and everybody's working hard. read more

McDonald's - Menu July 2022 - Burgers Near Me - South El Monte, California

What's the point of asking what type of sauce at the drive through if you're not going to put it in the bag? I didn't bother to check because I assumed it'd be in there since they asked. Now I have to eat dry chicken nuggets without my sauce read more

Mari and Alberto made me a bomb drink for the heat. Thanks for accommodating me. The spot was clean and everyone was super friendly not something you see at Mc Donalds nowadays. Thanks again for keeping me cool during this summer heat. read more

Advice to the business or manager if they even read these. DONT SERVE THE ORDERS ON THE SCREEN!!!!!!!!! This is the reason why y'all forget half of the order because your printing tickets and then try to remember the food order. While I get it this makes you look faster on your daily reports but it sucks! You're lobby orders are a mess!!!!! Why because you serve the orders as soon as they appear on the screen! DONT DO IT ANY MORE!!!! Yes I've worked McDonald's in the past and know why the tendency to serve the orders in the screen before that timer hits red. If you are ordering at this location safe time go through the drive thru that will always be priority. read more

The food was usual McDonalds quality. I enjoyed the quarter pounder with cheese which was perfectly made. The fries were a little cooler than I like but were fine too. The service was pretty slow. I recommend having the app because otherwise it's hard to get a person to take your order. The restaurant itself looked pretty clean, but there were a couple of tables that still had order numbers on them and were not cleared off. This location has a playground, which is great for the kiddos and there was 3 of them playing there at the time. Overall the experience was fine. read more

Had the strangest experience ever in a drive through. Ordered a Happy Meal 6 piece chicken nuggets, extra fries, and a coke. In the nugget box were 2 1/2 cookies. Now how can you possibly do that? Can someone explain that to me. I am not using up gas to go back there to exchange 2 1/2 cookies for 6 nuggets. Out $7.97. read more

McDonald's - Expectation - Burgers Near Me - South El Monte, California

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I ordered mobile order $60 worth of food and they for get my sweet and sour sauce. It has 20percent off any order of 15 dollars or more, did not apply. read more

Picked up a spicy chicken sandwich and a fillet of fish tonight... McDonald's is charging more money for them and making them smaller largest... Who do they think they're kidding??? read more

Idk what smoke the other reviewers are on but this is the most consistent McDonald's I have ever been to and I am lucky to live so close to it. Now why do I say it's consistent? Because in the 5 years I have lived in El Monte the ice cream machine worked every single time I got ice cream here. Idk if I just get lucky everytime but that's a platinum trophy achievement right there and yall can take that to the bank. Also, McDonald's nowadays don't even run 24/7 no more and this place is still out here grindin like a real trooper. Yall gotta put some respect on they name yall feel me. Props to them hard workin ppl here making them 4am drunchie/munchie dream possible yall the real mvp bless up. Ps bring back all day breakfast ain't nobody waking up before 12 sheeit. read more

McDonald's - Sausage Egg McMuffin - Burgers Near Me - South El Monte, California

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Drove out to grab the current "Angel Reese Special". Got back home with a cheeseburger in a box. Not what I paid for. Not what I ordered. They explained that I would have to return to the Restaurant. I'm too damn tired and my body hurts! This blows dude. read more

So now you can't order breakfast here online at 4am which I usually always do. Time to find another early morning place that will let me do so. read more

Placed a mobile order and paid for it. Got to the drive thru and the night manager named Marisela said the system shows no order and refused to honor the order. Drove to the window and again asked if she could just look at my phone to see that it said paid already. She refused, raises her voice and gets rude. Systems and software have glitches, but to not have the courtesy and basic customer service etiquette is unacceptable. Now I have to call my credit card company to dispute the charge. read more

McDonald's - Receipt that shows order was paid for. - Burgers Near Me - South El Monte, California

Ridiculous what kind of people do they have working here been waiting for an hour for a simple chicken nuggets and burger from DoorDash

I ordered a breakfast sandwich this morning 8/1 and everything was all good until I hit the center. I didn't realize I was eating egg shell till I actually took a bite and thought I cracked a tooth. Then I opened it up and noticed they left me some egg shell lol. Not cool read more

McDonald's - Egg shell not properly removed - Burgers Near Me - South El Monte, California

Total scammers working here. Placed an order with the app, pulled up to drive through and was told they are taking cash only payments. It's midnight, the employees are taking cash payments and not ringing up the orders. Thief's! Management should get new nighttime employees because these low life's are stealing from you and the customers. Cash only? Scammers! read more

Pretty bad experience here,we ordered our food and had a 20% off,they didn't put it in so we told them.One of the people there,not sure of the name kept saying that she gave us a refund though we never got the refund,We went up to the next window and the person there was refusing our service for some reason.Will not be returning. Names: Randy & Caro read more

Horrible service, I understand if they close their doors after 10pm for safety reasons, however I'm a pedestrian/civilian who doesn't own a car to go through "drive through only" who has cash/debit/credit and is only hungry and the nearest and affordable place near me can't walk up to the window to order a couple lousy burgers because I'm starving... they deny my request for food because I need to have a car to order a burger through drive through. Seems ridiculous to me that I need a car to be able to get food even though I'm hungry and have cash on hands to get a burger through McDonald's. Needs better management, they could've accepted my 10$ for a quick couple burgers In minutes and me be on my way, now I'm gonna walk home empty handed and hungry because I don't have a car to go through drive through. read more

I'm not one to get on Yelp and tattle on businesses. I usually reserve my reviews for what a business does well, however. The service. Is barely worth one star. Ever since the remodel, they put up a wall so that you cannot make eye contact with any employee, which I'm going to assume was planned because they don't even have an employee at the cash register. They're trying to force you to use the kiosk. If you plan to pay cash, you will wait there for quite a while, and if anyone does show their face, they will quickly disappear without saying a word, even though they make eye contact and they know damn well you want to ask them something. It is not until the designated person, yes, singular, gets done doing whatever they're doing in the back and then they can help you at the register. In other words, they're trying to dissuade people from paying cash so they can spend less cash on the employee who might interact with the public. If something goes wrong at the kiosk and you push the button for assistance, nobody comes out. And if one does come out there real quick, they look at you and walk away and will only say something if you basically yell at them, and even then they keep walking. One guy jumped in the middle of the walkway, so the person had to verbally interact with him. That's what it takes at McDonald's these days, and it's the same at any newly remodeled, McDonald's. I can kind of see why, though. They set up their businesses that way because the generation coming up lacks social skills beyond their own age group. The food is, as you know it, McDonald's style, mostly done in the microwave these days. I wonder how bad things will have to get, namely, the way a business interacts with the public, before they start making roads back to the old way. Maybe they never will, but while we're on the road to see how bad things can get, McDonald's is leading the way. As for McDonald's, they could save time and money training their employees. They can skip right over the public interaction part because they built the wall in between themselves and the public read more

This McD location is one of the originals in the area. They remodeled to look like newer designed locations. I still remember coming here when we would go mini golf (no longer here). Drive thru moved fast. They have 2 speakers. They have 2 pick up windows. My mobile order was quick and easy for pick up. Iced Black Coffee - $2.99 read more

Not from the area but this is the BEST SAUSAGE EGG MCMUFFIN I've Had in YEARS!! It was soft, perfectly freshly cooked as well as the hashbrown. It was so good, I had to come back for a second time in the past four days. read more

Out of all the McDonald's in the area, this one is legit. They always get my order right and my coffee is always on point.

I've worked in fast food before and understand that it may be hectic, but under no circumstance is ignoring and neglecting your customers acceptable. As I was waiting for my order, I thought heard my order number but was not able to hear them clearly over loud voices, and their masks don't help either. I approached the counter and asked an associate if they called my order, as she was the only one calling them out, she rolled her eyes and walked away without saying a word. She then proceeds to standby for a few minutes while doing nothing until another associate sees me and helps me. I understand people may have bad days and it is the morning, but because of someone's lack of professionalism and poor attitude, I received cold food and items missing from my order. The order line had already piled on as Sunday mornings bring in plenty of hungry people, so I left without saying a word. Please do better next time read more

McDonald's - Order Number and Proof of Visitation - Burgers Near Me - South El Monte, California

Honestly, I don't review these places much but the service was quick and the bathrooms where very clean! They even had little decorations inside! read more

Service was horrible , I was sent to the third window which was fine because I did order everything fresh. But the unexceptionable service given was horrible. The worker came to the window didn't say a word handed me my bags and LEFT ! She didn't even let me check my order and I needed sauces and napkins and no one was there at the window to help me . Do better mc Donald's read more

Well I wish i could put -5 today i was in the area and felt like having a ice cream cone, should be no problem,WELL got my ice cream cone and notice the ice cream was water base not even real ice cream I asked lady at window what this not even real cream milk she told me that was the new packing they were giving to use, JUST TO SAFE A BUCK TO THE OWNER CHEAP, corrupt and greedy I'm glad I was just driving by but definitely definitely don't recommend if they're going to be switching things around just to save a buck I figure on McDonald's for the same but probably not. read more

This review is about 4 month late. Ordered a quarter pounder and big mac. After a few bits of the quarter pounder I began to dry heave. The meat or cheese must not have been up to code. Ended up tossing both. Haven't been able to eat or look at a McDonald's burger since. Terrible food. Subpar service. Long wait. Could order a three course meal at a dine in restaurant and get it quicker. read more

Crackheads everywhere. They just bug until you buy them food. The managers don't do anything so it's like you can't even eat inside with your kids . read more

Mac Donald's is always a fast breakfast on the go that adds convenience for families on the road. We came inside to catch a break from the drive and use the bathrooms. Very clean and open space. read more

McDonald's - Order up - Burgers Near Me - South El Monte, California

Food was all dry and stale, then the workers were so rude they had an attitude like if you don't like your job why work there? Don't recommend at all. read more