Everything was going great till I was paying. Why doesn't all Subways accept all coupons and offers? It was embarrassing when she gave me the total and I asked why... read more

Jass looked hi and her eyes were red NEVER COMING BACK EVER AGAIN food was soggy and gross

Addie was such an amazing sandwich artist! Best sub I've had in a long time - you can really tell she cares about what she's doing. And her customer service is top tier. Will be coming back to this location because of her! read more

I went in today to get a tuna sandwich and the girl who made my sandwich didn't even make it properly, she grabbed a bread that was already falling apart and when she cut my foot long she did it so aggressively it made my sandwich break apart more and when I got to my sandwich to eat it my whole sandwich was broken into so many pieces and my tuna wasn't even in the sandwich it was just plopped onto the subway wrapper I was not satisfied with the fucked up sandwich I had to eat. read more

Subway - Tuna sandwich - Fast Food Near Me - Rosemead, California

They WILL try to scam you into paying more at this location! I got coupons in the mail and have had no trouble using them at other locations. I came into this one and it was confirmed that they took coupons so I ordered a footlong that was supposed to come with x2 cheese. I noticed that the woman only placed the normal amount of cheese and asked her about it and she then added the right amount for the sandwich. At checkout I gave her the coupon, which is when she then said that she was going to charge me for extra cheese because I was using a coupon even though she confirmed that my sandwich was supposed to come with double cheese. What kind of joke and scam is that? I left and won't ever be coming back read more

I went to this Subway location at Rosemead, and the woman named Elita (she wouldn't spell her name & gave her last name) has the most unprofessional attitude as a customer service employee. I ordered 2 one-foot-long sandwiches. She tossed the meat and the vegies in them like a mess and didn't listen carefully for what I wanted. Her manner was rude, not helpful, quick to judge, shifting blame, argumentative, gaslighting, belittling the customer, not sensible, fighting against every word, and tried to step down on the customer. This person was threatening, dishonest, and with a hateful attitude. I was the only customer there, still she took the time to play game & belittled everything I communicated to her. The problem was I had a coupon, and she said it wasn't registered and I had to pay full price. She intentionally wasted more than 1/2 hour when she would not process the payment with coupon. She threated me by calling me "unprofessional, disrespectful, not loving, not kind, saying 'I'm calling the security and/or police', 'I'm not giving you these sandwiches', etc. etc. " in front of others at a later time. She said "I'm doing you a FAVOR to apply the coupon with the purchase even the coupon has not expired. Afterwards, I went to another Subway and finished the transaction in 10 minutes with acceptance of the coupon! How amazing was that! No fuss, no belittlement, no gaslighting, no game! Elita was the wrong person with the wrong attitude working in Subway which is a customer-service oriented job. She is in need of changing a career, maybe open her own store or work as someone in charge. She is NOT good at doing what she does, giving the fact that she is being dishonest right in front of someone's face. read more

New worker didn't even bother giving me change , she just automatically threw my change in her tip jar without even asking me. Very very rude read more

I rarely go to this subway due to past bad experiences and the parking lot is pretty compact and not easy to get to if you're coming from north of san gabriel but due to covid it was the only one open later than the others . I'm so glad i came back because the cashier was not only super polite and friendly but she literally kept everything orderly, neat, and clean. even the bell peppers were stacked nicely. She even made small talk with me so it wasn't awkward while waiting for my sandwhich to be made. I wish i got her name though. Definitely download the subway app so you can earn points to a free sub. i believe if u take their survey you get a free cookie too!!! My togo fav is the spicy italian on honey oat with bellpeppers. And if you've never had subway cookies ... you're definitely missing out. their cookies are always consistent being crunchy on the rim of the cookie and soft and chewy in the middle. Not a fan of their chicken noodle soup that seems overly salted but the chunky broccoli cheese soup is great for winter or dirty bulking if you're into fitness :p hehe read more

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As a previous Sandwhich Artist at this place, I can assure you that the quality of the food is always FRESH. I was humbled by this experience working at Subway. For the most part, the workers are all very HONEST and hard-working at this Subway in particular. If you ever do come across Tristy, Myra, or Erick, they will 100% serve you the best customer service! As for the toppings, I promise you that if you WANT extra tomatoes/napkins, they will gladly give you some more as they know great customer service values. The ambiance of the interior is maintained everyday and thoroughly clean, so everything is pretty much disinfected all the times. Since there are only two Sandwhich Artists at one time, it can be quite slow which will result in longer wait times for your food when there are many customers. As for myself and my experience crafting wonderful and beautiful sandwhiches. I could say that my time spent with passionate Sandwhich Artists has been excellent, until I met those who were not as passionate. I took customer feedback very seriously, and knowing that a handful of customers told me that my co-workers, were not giving the best customer service, made me rethink my position as a Sandwhich Artist. Overall, I guarantee your experience as a customer will be satisfied! On the other hand, workers like myself quickly fall into a path of pernicious consequences due to expectations that have to be fulfilled. read more

Subway - Sauces on a cool Friday afternoon. - Fast Food Near Me - Rosemead, California

Friendly Clean Organized Professional Ebt (brown card) snap accepted on any sandwich hot/cold. read more

Just came back from this location a few minutes ago, and I have to say the employee there went above and beyond for us. I'm not 100% sure of his name and I'm sorry if I got it wrong but I believe his name was Simrat? Again sorry if I got it wrong. But this guy deserves a raise a promotion or a bonus. I called right at 8pm to ask what time they closed and he did mention they were closed already but that he would be willing to wait 10-15 mins for us. He did he waited for us and he was just so kind hearted and you could feel it. Thank you so much for being such an excellent employee/worker. Just know that your hard work and dedication is appreciated. read more

I order online subways i place my orders when the time came To pick up my subway sandwiches that I order they told me they did not have meatballs ready so they made me wait 15 minutes instead notify before pick up I'm like WTF I ask the store manager to at least to give me. commendation while I awaited for my sandwich he said no I like for small soda wow I dont recommend this subway location read more

Thank you so much Subway for helping me the sandwich was really good and I want to say that Work you guys have Sarah I believe she's really nice thank for her. She did a good job at her job tonight. Really nice work you guys have thank you guys you guys are awesome. read more

this is the worse experience i have in a subway cause they DON'T read ur instructions specially i put all CAP. last time i ordered i have to tell them to plz cut in HALF n wrap separate as i put on instructions when i arrived to pick up Mobil order. today around 7 :40am i went in to pick up my order ( only 1 mid 40 blond hair Mexican women). i told her i m here to pick up the SUPREME MEAT SANDWICH n i even gave her the last 4 digit order # ( i probably the only customer that order this early). she ask my name i told her yokai ( different name from the app cause i changed while ago) so i give her the order number last 4 digit n she said no match i told her on the receipt last 4 digit n she finally gave me my order. but i can tell the sandwich its not cut in half as i instruct. read more

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The worst customer service ever! The young lady did not even had a name tag. I was there @ 8:30 PM on Monday. When I first arrived, there was no one in sight, had to wait for the young lady to come out. She looked like she was having a very bad day. I asked for 2 sandwiches and one was supposed to be toasted. She toasted the meat alone and I asked for the bread to be toasted and she replied: " I asked you...." And I said I didn't hear you. And I said "what's the f*%#€*problem if I want the bread toasted"At that point I was angry and yes I used bad words, just couldn't help myself dealing with such an attitude! I told her I was gonna take a picture of her 'cause she wouldn't give me her name. So there's her picture. She pushed the sandwich to the side and said "I'm not gonna help you, I don't care"I told her off! People like her shouldn't deal with the public. I ended up going to a different subway where the lady was super nice!! read more

Subway - Fast Food Near Me - Rosemead, California

This location doesn't even deserve a star. 5 stars for RUDE service and for NO comprehension. I came in with my sister and the lady working was completely rude. 'BOGO' means buy one get one lady. It DOES NOT mean buy 2 footlongs to get the 3rd one for a deal. So the issue was, we had an email coupon for a BOGO footlong $1.49 of equal/lesser value with drink, and this lady kept insisting we had to buy 2 foot longs and get a 3rd one for 1.49 w/ drink. We also asked about their $2.99 special for veggie or chicken 6 inch sandwich, and she replied with attitude that yes it is available,but only for veggie or chicken. We told her we know that but the sign says 'for a limited time only' so we just want to make sure it's still available. Bottom line is that she had a really bad attitude for someone who has to deal with customer service! Lighten up girl! It's a new year! We didn't get her name but she appeared to be from India if I had to describe her and the receipt doesn't show her name,but served by 89 1/2/2020 7:01:29pm. read more

Subway - Coupon we had that the worker insisted we had to buy 2 regular foot longs to get 3rd with deal. - Fast Food Near Me - Rosemead, California

Came here today since I had a coupon: Buy one six inch sub and a drink and get another six inch sub for free! Also, since it was Friday, they gave me a free cookie with my order. They also had another thing where if you show them your school ID, you get another free cookie! In the end, I got two six inch subs, a large drink, and three cookies for a little over six dollars. I am very satisfied! The white chocolate chip macadamia cookie was so good. ^___^ Also, the service was great! The workers were extremely friendly and funny. The girl who made my sandwich actually picked through the tomatoes and threw away all the bad ones. Will definitely be coming back here again. read more

There was quite a line already in the early AM when I arrived. The morning staff were friendly and alert. They made full effort to be helpful and quick. Clean and welcoming. Very roomy, I love the seating with little tables...makes for great conversations. I purchased their new pizza-type special called Flatizza. It was on special, "2 for $5". I chose pepperoni. I thought it was lacking at first with ingredients, but when it was done, it tasted so delicious! Nom, nom, nom. They have a coffee station with flavored creamers, my fav being French Vanilla. The only thing that could be bothersome or lacking during peak hours would be the parking. It's such a small parking lot that is shared with the other businesses in the building. BUT, it being the morning, it was no problem. It's located on a busy intersection. read more

Subway - Morning run to Subway. - Fast Food Near Me - Rosemead, California

I can't complain too much about this location. It's your typical subway chain with customize your sandwich. Why the low rating? I wasn't too impressed with their CS when you're either asking for additional time to make up your mind with what sammy you want or even for them to tell you about current promotions. There's not that much people that frequent this location, I've never really seen it busy here. It's probably because it's tucked in the corner of the plaza- right by Starbucks, Payless Shoes, and Baskin Robbins. There's two spaces reserved for Subway - which is better, since that parking lot can get crazy!!! The reason why it's two stars is the times I've went for cookies and their cookies were stasale wtf. You can tell if they're stale cookies - come on. It's just not fresh tasting. So please, either donate cookies or something before they get old/stale, it's really a huge turn-off for me. Since I really love their cookies. Especially the sugar ones! read more

didnt have the footlong cookie. would be giving a 0 star if i could. i was so thrilled to get the footlong cookie just to be disappointed with it being out of stock read more

This place is hella chill and aren't stingy with the toppings. If you want more all you have to do is ask. The person working is always super nice and welcoming. The bread is always used fresh and is toasted well. The cookies here are also super good and the place is really clean. Since there is a pandemic, you should order online and just pick up. read more

I love the friendly service at this Subway... I've gone to many and they weren't nice. Parking is easy to find and Free... This place is clean, compared to other subways I've been to. I've tried the Meatball Marinara foot long and it was delicious. I'd consider coming back when I have the time. Highly recommend trying. read more

Terrible service. Was not greeted, and was asked "What sandwiches do you guys want?" as the first word, when me and my friend was clearly looking at the menu. My sandwich looked like a mess, I wish I took a picture of it. I came in yesterday roughly around 7 PM. The 2 girls were working up front, and did not create a welcoming experience. Will not be coming back, and letting every friend and family of mine about this place to avoid. read more

First of all place closes at 9pm, walked in around 8:11pm and the female worker literally had half the store light off pretty much ready to close. I asked if they were still open and she said with attitude yes and slammed the food on the counter like it was my fault I came in. She was still making an online order and was just super rude and can tell by her body language that she didn't want no one to come since she had all the lights off and food put away. I would have stayed if she was bit nicer but waited a few more minutes and still ignored us so we left. Horrible and rude read more

Came here on Saturday for lunch takeout for office. This place is located in the plaza where starbucks, and what used to be a payless. The parking lot is always full, since everybody likes to spend their whole day in starbucks sipping coffee, leeching wi-fi. My advice is to go next door to the jack in box parking lot to find a spot. its no more then 15sec of walking, unless you can't even do that. Ambiance: bright, shiny, more modern feel for a subway shop. its quite roomy, unlike some other subway where this a aroma that lingers(its not a bad thing). Food: its subway chain. if you ate at one place, its pretty much standardized. Service: The person that service me was named SL. he was professional, and was the one that made the wait pleasant. i guess he's the manager, but he was fast, but did the sandwich in an orderly manner, which did not make it look like a sloppy mess when your pushed for time. he offered a free cookie for my wait (shows his understanding). Conclusion: the service of the manager, and his professionalism is what made me write this review for a fast food place. I don't usally write reviews for fast food, but when i do it stands out. read more

I like to stop by this location whenever I need a quick bite. The cheese bread is the best one to pair with your ingredients and a bit of mayo. The staff are so sweet and are trying their absolute best during this difficult time. I recommend you stop by if you ever feel like building your own sandwich. read more

This subway make me feel so special especially CINDY she was friendly and cute looking and she can make some good sandwiches

It was my first time eating at this Subway. The girl asked if i wanted our sandwich toasted and at first I said no but, when she cut the bread you could tell immediately that was old bread. Then came the veggies, lettuce was not fresh, tomato slices were very old and wilted, just horrible. She at least sorted through it all and gave me the best of the worse. There was one slice of avocado and it was black, why have that there for everyone to see. i am not going back. The bread even after it was toasted tasted old. The girl was nice and provided excellent customer service. I think going forward Jimmy Johns will be getting our business, even if i drive to drive extra miles. read more

Although subway no longer has the $5 footlongs, you can't pass up their new deals with generous portions for only $6.49. Not bad. Also, a lot of locations still accept ebt in case you were wondering. read more

Rarely does a Subway branch go wrong with a Cold Cut combo footlong. This place was very clean and the ingredients were very fresh. Got all the ingredients I wanted and it was very fast and prompt. I ordered the 50% more meat option for $1 since I was hungrier than usual. Tiny plaza but I went during an off hour so I didn't have issues with parking. Will come again the next time I am in the area and have a desire for a Subway sub. read more

This location's online menu offered coffee in two sizes; small & large. However, after ordering the large and reporting to the Subway, I was told it was one size only... (small).... Though online, both sizes were the same price, it was disappointing to receive the small size. I asked if it was the large size for Subway; however, the lady told me there is only one size offered. How disappointing for a person who enjoys coffee in the morning with their breakfast. Service was excellent and the food was prepared ahead of time. Just disappointed I received half the coffee expected. read more

Subway - no large coffee offered at this location; only small. - Fast Food Near Me - Rosemead, California

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The service was great....The subway is clean and the service was great.

We tried melt steak & cheese on lunch, it was so good.. we decided to order for dinner today. Just stop by at 6pm, very bad experience with customer service that I never had here, two young girls with rude and slammed attitude let you feel why you are here to make us working, Also the melt steak & cheese sandwiches is not as good as we had on lunch one, due to cheese is not toasted enough time have not melted, the steak still cool. Just put in for 15 seconds than take it out. I would not come back at this location. read more

I use this location all the time, The bread is never fresh , They just hope , that you will Toast , this way you won't feel the freshness of the bread read more

Came to grab a quick bite to eat. First time at this location, friendly staff and clean. The bathroom wasn't as clean as it should have been but it was in good condition. I was complemented on my hair and that's always great! Lol thanks for the help read more

Subway - Front entrance. - Fast Food Near Me - Rosemead, California

Lupe make my sub with care and a smile . The sub tasted very very good ! I seen many subway employees that kind of scare me cause of their customer service skills . Lupe is great read more

My girlfriend forgot her debit card here and she called to confirm if she had left it there earlier that day and the owner had asked us a series of questions to see if the card they had was hers, but anyways he proceeded to rudly ask questions just to let her know at the end that they "don't have any debit cards that they have found". My girlfriend, frustrated knowing damn well she left it there, goes back and the only way she was able to get her card back was by asking a worker there to hand it to her by showing identification to prove it was hers. In summary the owner is a deceitful stealing liar and he deserves to be exposed here on yelp. read more

Usually wouldn't take the time to write a review on fast food chain but they deserve it the staff at this location is so professional and friendly. When I'm in the mood for subway I will definitely go out if the way to use this location. read more

Excellent subway. Very clean and friendly staff. Generous with the meat. It's under new ownership so they are doing a much better job this time around! read more

My sister and I were around the neighborhood and we were starving. It was around Subway's five dollar foot long deal so we decided to go there. The place was very clean and had plenty and variety of seats to sit in! The employees were also very kind. I recommend getting the broccoli and cheese soup! Its good! And plus side, they have free WiFi!! Good place to do some homework after a delicious meal. (: -Teen Spot member Crystal X. read more