very bad service. dont waste your time and money. very poor mgt response. the store is not set up for customer service and you don't use kiosk they treat you bad read more

The worst McDonald's I've been too. Echo others comments. Bunch of teens that don't care. I don't expect much, but when you're standing in line and multiple people make eye contact but just walk away. Then when after chatting in the back to decide who will bite the bullet to help a waiting customer...that's a new low. read more

This location has absolutely no problem serving stale food that needs to be thrown in the garbage. After reading other reviews about this very same location I can confirm and assure you that there is an 85% or better chance that they will not get your order correct and approximately the same odds that your food will not be hot or fresh and that the managers working in this location absolutely do not give a damn. If you want to feel unappreciated, have your order wrong and possibly get food poisoning, I encourage you to go to this location in Wylie what a f****** joke of a location. You would think with a brand new Chick-fil-A and Whataburger right across the highway that this location, or at least corporate for this location could get their s*** together. This location needs to close permanently. read more

Didn't even get to order because the drive thru took forever.. waited 15 mins and left .. saw about 4 other cars leave .. ridiculous won't be back at this location read more

Don't come to this McDonalds. I'm not sure if they are understaffed but the employees look absolutely miserable. The second window was particularly bad. Just a look of hatred and silence as they handed my my order before slamming the window shut. This time the food was quick and served hot, which was good, but I had gone at night. Usually during the day, the terrible design of the drive thru leads to confusion and long wait times for stale food. read more

Why it say 24 hours and they closed?? They need to change their hours if their are going to be closed.

12:29 pm on Saturday. Prime lunch window. Ordered two Filet O Fish meals and two Apple Pies. Filet of fish was COLD - the filet itself! Cheese was cold. Fries were STALE! You could tell they had been under a heat lamp forever. Not crispy. The whole container was cold, and hard/chewy and NO SALT. WILL NOT return. Sad when even McDonalds can't get it right. read more

This McDonalds has horrible service. Always check your order! You wait in line forever only to find out later they screwed up your order, if it's not ice cold. These people could screw up a wet dream, I swear. read more

Avoid this McDonalds. Woeful staff, slipshod food preparation, cleanliness not a priority. At this McD you can be sure your cheese on your burger is either cold or hanging 3/4 off the side of your burger, your fries are unsalted, and the burgers ditto. It's not hard to center cheese or remember to salt the fries, but at this McDonalds both basic standard food assembly steps are ignored. I don't come to McDonalds to have to deconstruct my burger and reposition everything so that I don't have to hold a messy greasy leaking sandwich. I come for fast food well made to common standards. Since this McD cannot manage that degree of professionalism, I'll go elsewhere. 1 star read more

This is a horrible McDonald's! Every time I come to this location there is always a issue. Either they can't make McFlurrys, or their out of soda (really this is fast food place??) Or out of something! If you go in the drive thru expect to be there for a while. This McDonald's is always in slow mode. Don't think I've ever had a good experience here. Bad service! read more

Never returning. Terrible service, rude and took forever. Sat in one of the 2 lanes while 4 other customer in the other lane were taken care of before me. read more

Every single time I have come to this McDonald's, the workers are extremely slow.The last three times I got a happy meal, they gave me apple slices when I clearly asked for extra fries. Highly do not recommend for other people. read more

If I could leave ZERO stars I would. This place has by far the worst customer service, your order will probably take 20 min & they will still mess something up. Most of the staff is underage & doesn't care about anything except hanging out. Also, manager was packing food with no gloves on & handling cash payments at the SAME time. Don't go here, you will regret it!! read more

I had to drive to this location after an extremely long line at another nearby location. With only 2 cars in front of me, I was out of here w/in about 5 min. Not on their "A" game tonight. I parked and ordered inside as a dine in order. The manager was taking my order too. I specifically said a cheeseburger, the sandwich only with just meat, cheese and extra pickles and another burger with just meat and bun only. I mentioned it was for dine in and apparently our food was sitting out the whole time on the counter. So when I finally went to check where my order was, it was the bag sitting on the counter. I was told my number was called but I didn't hear it and there were already two other customers that had been eating in dining area and then we made customer #3. Not sure of all the confusion but it was for dine in, so why in a bag? When I sat down I had 2 cheeseburgers. Had to get that fixed. When I was about to eat mine, I noticed my patty wasn't cooked thoroughly and was still a little red. At that point I asked for my money back. Manager did not seem to be helping her crew with these orders. She tried to deliver my meal one last time even after I was going to leave and received my money back and it was worse. Had ketchup, onions and looked so poorly fixed. I took it back, set it on the counter and mentioned that she really needs to go over order prep and correct orders with her staff and I left. read more

This place is way too dirty! Flies are all around and the tables and floors are very sticky! All the employees are in the kitchen but some of them are doing nothing instead of a little by cleaning. read more

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An absolute fucking joke. Sat and waited 35 mins for my food, just for them to bring it out with a weak apology while also informing me they didn't have something I ordered off their menu so they put something else in instead. I should add, they screwed up other items in my order too...not sure how mayo ended up on my cheeseburger. read more

I believe you should get what you paid for, what is this . I ordered a size Large. Every time i come they seem to do something wrong, my fault for coming . No mamen cada que vengo read more

McDonald's - mango pineapple smoothie - Fast Food Near Me - Wylie, Texas

Came here around 1:45 am on a Saturday night, in line ready to order and no one answers. Saw a worker put a cone behind my car but still no answer, tried to call and the line is busy. Would of been nice to know orders were done being taken instead of waiting just to watch everyone order and the lights go out on me. Not 24 hours and they will leave you hanging, just go to jack in the box up the street! read more

No ice in drink machine no service workers acted like they were annoyed to help you not very clean

Service at this location is atrocious. Would not recommend going here. There are plenty of better options in Wylie.

This is absolutely the worst mcdonalds (and come on, it's mcdonalds, it's not like the bar is super high). The line always takes absolutely FOREVER, especially on the weekends. The employees (for the most part) are mostly a bunch of kids and super rude. It never fails, there is ALWAYS something missing from my order and if I happen to catch it before I pull away they act like I'm lying and actually ask to see my bag. I even had one lady peek in my car to make sure I hadn't taken the item (a $1 hashbrown) out and sat it on my carseat or something. Last weekend the employee at the window was angry with his fellow workers and said very loudly "y'all are just f***ed up!" 3 times...I had my kids in the car. Very disappointing. I guess I'm going to start going out of my way to either the sachse or Murphy mcdonalds. read more

I have been coming here at night for 6 yrs. And honestly it's still not improved. I go after 11 PM. I order with no cars in drive thru. All I asked was extra onions . Lately there must be 2 people in there the blonde at night doesnt seem to give a sh%t i miss the walk in. read more

Seriously just done with this sad excuse for a McDonald's...constantly out of product and literally every order is missing multiple items...

I ordered a fish filet at 11:19pm Friday night when getting home I opened my bag to the most disgusting dried over microwave fish no sauce no cheese and in a dried as pretzel looking bread like what the fuck was that. Then I tried calling and the memory is full? Tried to leave feedback on their page does not work? Oh you can bet I will be in their store first thing tomorrow morning raising hell read more

We love the new fresh quarter pounder. The fries were hot and crispy. Massive improvement!

this has to be the worst mcdonald's i have ever been to. curbside is a joke. everytime i've done curbside i've waited at least 45 minutes for my order. my food is also never made right, for some reason this location the nuggets taste terrible, and the fries are never salted. even the drive through is always extremely slow and backed up. it's a nightmare. honestly go anywhere else but here. read more

Worse customer service! I just got food from here and I had to wait in the drive thru for someone to acknowledge I was there. After saying hello twice to see if someone was there they finally helped me but the person who was taking orders was rushing me thru my order like she was in a hurry to take orders. If you don't like your job DONT WORK THERE‼ My order was given to me wrong. Had to wait about 15 for 2 large fries. My cheeseburgers were cold and poorly made and my sprites tasted like water. read more

Can you give 0/5 stars for this place? I am absolutely disappointed with this location. Not only was the line ridiculously slow, I waited 10+ mins in the second hand drive thru line while I watched two people (who were behind me) go to the first drive thru line, order before me. I had to say "hello?!" 3 times before someone even care to take my order. This is the second time this has happened. And they forgot my sauce so that just puts the cherry right on top. This location has lost my business, the one closer to firewheel is much better so go there instead of wasting your time at this one. And their nuggets taste like they sat in week old oil. Should've gone to whataburger instead. read more

Considering my parents have lived within walking distance of this McDonald's since I was born, I've had quite a relationship with it. I've been going there since the ball pit was awesome and good ole' Ronald had some scary looking sidekicks. So even though McDonald's in general disgusts me, I like to think I know a thing or two about this location. For one, it's been remodeled a gazillion times, and currently sports an Apple-esque trendy facade on the outside and faux-Richy Rich on the inside, which I have to admit contrasts with the smells wafting from the deep fryer. Decor aside, this location is usually kept quite clean. The staff seems to operate efficiently as far as time goes. With two drive-thru ordering lanes and several registers in-doors, I've seen them be pretty efficient with the lunch rush or when all the kiddie soccer teams show up after the game. As far as the food is concerned, it's pretty much what you would expect from any McDonald's. No surprises there in terms of quality. And I use the term "quality" loosely here. The main pet peeve I have with this location is how often they get my drive-thru order wrong. Now the amount of this might be affected by the fact I've been around the joint for the past twenty-five years, but it's enough to irritate me, and I'm not exactly uptight. Most often it's diet soda vs regular and vice versa, or sometimes even sweet tea in lieu of root beer. But every so often there is mustard and pickles on a cheeseburger I requested with ketchup only. But the real steamer? Every time I ask for Sweet and Sour sauce. And every time I DON'T GET SWEET AND SOUR SAUCE. It will be on my receipt and everything, clear as day. I've even had a few times where I dip my head in the bag and ask for the sauce, and I've had a manager tell me, "Oh it's in there." Is the sauce ever in there? NO. Forgive me if my decades old vendetta is coming out with the sauce. But who eats McNuggets raw? To be fair, I've been to worse locations with worse service, among other things. There's probably a reason this location has been around longer than me and will have a line wrapped around it when it's fast food neighbors are deserted. Nothing to do but go yourself and form your own opinion, right? read more

Went through the drive through at 5:15am. There was no rush or reason to mess up an order. Ordered a breakfast sausage and egg bagel. Got a totally different sandwich. Got a steak and onion bagel. I don't know how they continuously mess up orders here. MAN can't wait for chick-Fila to open up. This McDonald's is constantly horrible. Wrong orders,slow wait times, non fresh food (soggy fries or limp hash browns ) The only reason McDonald's stays in business is the free food with the receipt survey read more

The most poorly managed McDonald's around. They've gotten my order correct about 10 percent of the time. Managers do absolutely no quality control. Won't be ordering here again. read more

McD's finally added the McGriddle to the 24-hr breakfast menu. Great! I thought. . I ordered 2 bacon egg and cheese McGriddles. Should have been xmas come early, but both sandwiches had rockhard pancakes. So tough and chewy my dog gave me the stink eye when i passed the pieces over. I will never eat at that location again. Right now, i am not even sure i will try a mcCruddie again. read more

Trying to order and the woman working the drive through has such an attitude. Do not go here if you don't want to feel like a problem. Also food was terrible. read more

I tried to Uber eats some breakfast and I waited over an hour for my food and it never even got picked up and by the time my food finally got here my food was cold and my coffee and drinks were watered down and not fresh read more

Horrible horrible service...placed a mobile order while sitting in the parking lot, chose curbside and waited...30 minutes later we called them and they brought our food out to us...cold...and everyone in side was goofing off.... If I could give them 0 stars, I would. read more

credit card machine apparently not working. Associate doesnt care says its not his problem. leaves half our order out through drive through. worst mcdonalds i have ever been to. read more

We went to pick up my 94 year-old grandmother from the hospital and stopped by McDonalds to get her a large order of French fries - her favorite. The dining room was closed, so we sat in the drive-thru line for almost 30 minutes. We got to the window to pay, and the total for one order of fries was $3.45. Not only is the service at this store crazy bad, but the price for one order of fries was stupid high. McDonalds, why do this to your customers? read more

Went there tonight for a school family night. Restaurant was clean & updated. Staff was very friendly and attentive! Food came out fast & daughter was happy! read more

I stopped and went through the drive thru after working a 14 hour day and god forbid they actually give me hot food. Fries were old and cold and the quarter pounder was ice cold too. How hard is it to give hot food. If I wasn't so tired I would ha e gone back and thrown it in their face. This location doesn't deserve any stars read more

Bad tasting food and dirty like Burger King. Burger left bad after Taste and fries taste like it was on old grease