Ever since the implementation of curbside during the ladder stages of COVID and vast improvements of the app this store has actually done really well. This store is not perfect and some employees really need to be pulled aside and talked to about their professionalism. Since I am an impatient person and I hate going through drivethroughs anyhow. We use curbside almost exclusively. Aside from the added convience of curbside, it is easier to have issues fixed with incorrect orders and you don't feel trapped like you do in the drive-through. The one real consistent problem I am seeing is the front counter being unattended and people in the kitchen don't pay attention to the monitors so waiting does become an issue. The other issue I have is with the fact that there is too much of a reliance on the Kiosks for orders. Those two things really are taking the service out of customer service. The one thing I can say is that the people we have dealt with have been very kind and curious (even though one of the employees reamed us after he was reamed about an order we had). All said and done, this really isn't a bad store if you just take the time to learn about how they work and who you talk to and don't. The ones who are great with customer service are the ones). read more

Service, no one is ever at the front counter, slow service. Ordered at 905 am 918 came out, was warm at best. And no more refills. I plan to make it my mission to get people to eat at Jack in the Box, they my be as slow, but the food is hot and I get as much as I want to drink. Please note I saw a employee take a cup back and refill it before they left for break or for the day. read more

The service here is basically non existent. We were at the drive thru, which was a little busy at 10am on Wednesday morning. There was a car in front is us that had finished their order and was moving up in line. We weren't even to the speaker to order before the person had repeated themselves "order when you're ready". When we arrive at the first window to pay, we were ignored for 5mins... and whatever was helping us as the window was incredibly rude. The manager at the second window basically threw our food at us. I knew she was the manager as she was the only one I saw thru the window with a Christmas sweater on. read more

Every single time I order iced vanilla coffee, they never add the vanilla syrup in it and my coffee will taste bland. It got to the point where I had to buy vanilla syrup on my own just to add some in my cup. read more

Inside counter service and touch screen sucks! I can never order on the touch screen, it never works, push assistance button, no one acknowledges the red light, they just walk by like they don't see it! Very poor customer service! read more

This is my little sister's opinion. She says it's five stars and. She says they never mess up her order. And she said that she like the toys all the time. I usually like the food I like. The drinks. She likes giving the happy meals and she likes to hamburgers in the french fries in the. Mc nugs. read more

If i could this star would be a zero. I have been coming to this loc for 5+ years and always order a large drink no ice for $3.16.Today i was handed a medium drink with no ice for the same price.When i asked why they simple told me "you ordered no ice so you get a smaller cup" How does this make sense. The person at the window was very kind and polite throughout the whole experienc but why am i not being given what im paying for? read more

Ever since McDonalds started doing curb side and the app has been decent it has made things a little easier. We don't care if we have to wait now. Since the store tends to be severely understaffed during the weekdays it has allowed us to be patient which is so one thing that most people are missing with the drive through. read more

If I could give no stars, I would. Service is the absolute slowest, and I am ALWAYS missing food that I've ordered. Even when I do curbside pick up, I'm waiting forever for my food. It's ridiculous! read more

The Quarter Pounder was great. But there is always mistake on the order. Help is the problem.

This place always seems to be busy and is hit and miss. Sometimes I will have a good experience other times they'll get our order wrong and it turns into an ok experience. We typically use the McDonald's app to order curbside pickup to avoid waiting in line when it's packed but even that can be hit and miss sometimes. read more

not sure who trains the dinner staff but a short course in customer relations is in order.

Number 1 Well the service was good the only thing i didn't like was the floor is always slippery and then the place smelt like gas and burnt burgers we didn't wait that long for the food to come i would say it was pretty good. Number 2 well my mom got a double burger and the first patty was raw at least she saw it and didn't finish it the fries were pretty good. I wish that the fries could be more crispy and golden brown. read more

I took a chance after reading the previous reviews. I'm glad I did. I arrived early in the morning 0540 in the drive-thru. I was third in line. My order was simple. I was at the window in 4 minutes. Very surprising to see only one staff member working the front. I had the order in hand in less than 6 minutes from ordering. The cook staff must be on their game too! My hat is off to the staff member working the drive-thru by herself. She was very good. My order was hot and fresh. I'll definitely go back for breakfast again. read more

This is the worst McDonald's I've ever been to. My order is wrong at least 95% of the time, and the employees are extremely rude. Also, myself and several people I know have gotten food poisoning recently. This location just keeps going way down hill. I'm honestly surprised they haven't been shut down. Save your time and money and go someplace else. read more

Went today at 10:10 pm and they were closed... so we asked the employee and he said they just closed early today "just because". What are the hours of operation? Yes read more

This McDonalds is the worst McDonald's I've been too, they have horrible customer service and consistently mess up my orders.

Horrible breakfast apathetic service. My breakfast bagel came so burnt that when I bit into it it actually cut my gums and made them bleed. When I took it back they remade it. My remade fresh sandwich was completely cold as if it had just come out of the refrigerator. The bagel was raw not toasted or heated up at all. The cheese was stiff and plasticky and not melted. Both egg and bacon were cold as well. At this point I was already 15 minutes late to work so I just took it back up to them and said what's going on this isn't even cooked there's no condiments on it everything is cold. They said will remake it. I said I don't have time to wait. They shrug their shoulders and went back to work. I left it on the counter and walked out. I will never be back. By the way I had been a loyal customer and a defender of this location. Unfortunately this is about the 6th or 7th time this has happened and I am out of patience. May as well get a bagel sandwich through a coffee stand. Less money and just as mediocre. But at least the coffee stand when was edible. I could not take this one down read more

McDonald's - the inside of a bagel with a bite taken out of it - Fast Food Near Me - Yelm, Washington

This McDonalds is disgusting. The waiting area is full of trash on the floor. The tables have leftover food on them. There are flys everywhere. I had to leave read more

They forgot the one thing on my order, came in to get my kid some food, got all the way home to her open it up and realize they didn't even put the chicken nuggets in it. ARE YOU SERIOUS? How high to you have to be to fuck that up. Now I have a screaming crying hungry 2 year old bc one person couldn't do what their getting paid to do. This is absolutely ridiculous. read more

McDonald's - This is exactly how I opened it - Fast Food Near Me - Yelm, Washington

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Food is always cold Always poor service My order is always wrong And when you ask them to fix it they give you cold food again

Missing food, cold stale French fries all the burgers were cold as well. I live 5 minutes away so the distance wasn't the issue. I can pick up food in Lacey, 20 minutes away and it is still hot when I get it home. How is it that the McDonald's 5 minutes away can't provide hot food? I used the app, since they've closed one of the drive thru lanes, which although convenient, you have no way to contact anyone if their are mistakes or missing items. read more

Beware. This location will get your food wrong 9 times out of 10. I paid for bacon, but didn't receive it. I usually get messy sloppy burgers, cold fries or missing sauces. So check your food. Do not leave the drive thru window until you check. If that gives you anxiety then pull into the parking lot and check, then walk back into the store. I know it's fast food, but there is some sort of company standards, isn't there? I hope things will improve, Lacey is a heck of a drive but I'll do it if I'm craving a Mickey-D's burger just because the Yelm location is so disappointing. read more

There are so many flies in this place! Disgusting,how does this even happen?The lady said,"oh, we've had the doors open." Negative. These flies live here. No chance all of these flies showed up today. Time for an inspection on this restaurant. Please don't eat here.save yourselves!! Seriously I can count twenty five flies from my seat. The menus and TV's are covered, guess they like light. The soda machine is a safe pit-stop for them considering it likely hasn't been cleaned in weeks. The employees are friendly. I'll give em that. read more

Waiting over 16 minutes for curbside go inside n it is just sitting there getting cold this happens every time we come to this McDonald's. It was ready at 7:09 but we didn't get it unt 7:24 when we went in to get it Stay away from this place. Get rid of your curbside feature if you ain't going to honor it. read more

stop giving out old, cold nuggets! I'm tired of coming and getting nuggets that have very obviously left out. I live just far enough out of the way that it's exhausting to have to come back and I shouldn't have to taste test my nuggets before leaving the drive thru. Not to mention the McDouble that wasn't even wrapped up all the way with ketchup all over the top of the bun read more

I have gone to this McDonald's about four times now. You should expect an approximate five minute wait per vehicle in the drive-through on any given day. I am currently sitting in the drive through on a Saturday afternoon at 6:52. I pulled up to the speaker at 5:41 and still have three vehicles in front of me. I asked the cashier what the problem was, and was told that it was a lack of staff during rush hour, but there were too many people earlier in the afternoon, which means that manager is having trouble setting the schedule. Until this McDonald's has new management, I would recommend that folks avoid it. read more

One of those worst mcd in america And this rural.place is one of them I was dictated by the employee to get my item numer da hexk She just like what number ? Number 4 ? Then when i ask for large tesla , she just explode like screaming * can u make.me.big as thing to other employee, are u kidding me ? I kNow.u live in litterally jungle ... Sad for this city , have such unprofessional fast food place, bet you only have this around your neigbourhood 1 star and i rarely gave 1. But u deserve it. read more

This is one of the worst McDonald's I have ever been to in my entire life my food was cold with a less than five minute drive home I asked for sauces and I did not receive catch up mayonnaise mild picante sauce or my pancake syrup I will never ever return to this crappy McDonald's ever go to Taco Bell read more

McDonald's - The longest held burrito ever in history, quite possibly 10 hours old or later. - Fast Food Near Me - Yelm, Washington

Worse food ever they were so disrespectful and found hair in my food plus it was missing the bacon I added one and paid for and was cold.

Worst service ever. Waited for order for 15 minutes. Had totally forgot to make our order. When they did it wasn't correct. Then when we got our fries they were cold. I know it's just McDonald's but trying to tell a 3 year old your happy meal will be here in a minute and it takes over 15 minutes and then it's wrong is not a good experience for anyone. Even my 3 year grandson could have given better service. read more

Absolutely ridiculous. First let's start by saying I think all employees dealing with food should have a hair net on and not be flipping their hair around like they are in a hair modeling competition specially standing right next to the food they are preparing. Second, employees are suppose to be working not playing on their phones. I stood in there for 29 min waiting for my food all while 2 employees were swinging their hair around and bullshitting and another was on her phone. I get home an half my food is missing. This place is disgusting and why outta line with all that hair flinging read more

This McDonald's could not get an order right to save their life not only did they forget my sauce but they got my sandwiches wrong to

So sick of rolling up there in the morning at 5:15 AM and getting sausage McMuffins that have not been on the hot plate. Meat and muffin heated in the microwave is no fun. Maybe this is the way the franchise trains there employees ?????? Have not experienced this at any other McDonalds So dissatisfied read more

I complained about an issue an was asked to not return. Was told i was being hostile by the person and crew i complained about. Now i wonder if management considered their employees lied to them to protect themselves and were perfect customer service associates or maybe a customer that spends their money here everyday just wanted to make something up because thats what sounded like fun for the day?? Hmm?? Its soo sad that i am made to feel like its not important how im treated as a customer. Hope no one else has to feel this way. Sad your giving this reputation to such a long standing company. Maybe a franchise was not the best choice. read more

I love this McDonald's the best and its also a fact I work there. I love the crew they are like Family to me and the best job I ever had. I love the fact of working at this amazing job I am a custodian and I love it. I love the crew the food it is so good and a great place to work at. To be honest my crew is very supportive towards my disability and I am happy to be a part of a great crew. I have also made some new friends at this McDonald's that I have been working at for over a year and a half I love the job, love the crew, love the food love everything about it (: read more

Simply the worst McDonalds I have ever been to. I have been looking for a reason to stop eating at McD's and the Yelm location gave me my reason! Rude staff all with untucked blouses. One talking on cellphone while making a coffee drink. Sloppy and unkept front end. I was asked why I was standing at the counter after I ordered. Hmm, waiting over five minutes for my food. Burger was cold. Fries were hot but only half full. Walking to my car I am treated with staff members yelling at each other outside. Worst experience ever at a McDonalds. I will no longer go to ANY MCDonalds anywhere. read more

May be locally owned, but they don't care about their local customers. Left a tip below stating they will shut down on the lights on you in the drive through without care. YOU left the lights on, I assumed you're open. Not everyone has the luxury of unlimited data on their phones to check your hours. Not to mention your hours are posted on a small sticker on the window of your drive through where you pick up the food (2nd window) thats hard to read in the dark or if you're not right next to the window. No "sorry we're just closed up" or even a "we closed yo", just turned the lights off. Gee thanks. read more

Tonight the night crew killed it! Had the best QP EVER, Thanks night crew!!! This is one McDonalds that is always clean & caters to your needs when u got a crazy 5 year old boy lol. read more

In the words of my wife, "this food is not fit for human consumption." Seriously, this was the worst experience I've ever had at a McDonalds. The fries tasted like they had been reheated in a microwave. My wife had a Big Mac and it looked like it had been soaked in a bowl of thousand island. I ordered my Big Mac plan with cheese only but, no, they couldn't get that simple request right. The only thing that came out good was my daughters hot fudge sundae with extra hot fudge. If you're driving through Yelm I recommend skipping this McDonalds. read more