I had gone to two other dealerships prior to coming here. I'm glad that the other two places didn't have what I was looking for because the staff here were great. They were super friendly and easy to talk to. I had a Palisade that I wanted to trade in. At first it wasn't looking too good and I accepted that I'd be leaving here without a new car. I didn't feel any type of animosity from staff after saying no to the initial numbers. Taha and Joe were really helpful with explaining things to me. They really did do what they could to help me out. In the end, I left that night with this beauty. Everyone from the front desk, sales, and finance were truly helpful. Definitely recommending this place to all my family and friends. read more

McGrath Honda - Car Dealers Near Me - St. Charles, Illinois

came in and was greeted and helped right away by Andre, was on a time crunch and they managed to get everything done fast and efficient. aswell Ana the sales manager was very kind and helpful throughout the whole process. read more

This place sucks trying to sell me a car that was listed as something. It's not no negotiation no deals nothing but pushy salesman.

4th buying and leasing experience with the wonderful folks over at McGrath Honda. While the 5 stars are deserved for each time we are there, this specific review is for our most recent time. It all started with Kevin at the service department who was servicing our leased 2021 Passport who clued us in on potential early buyout options. Kevin was fantastic and directed us to Darek, who was our salesperson. We met with Darek a few months ago to talk through what we were looking for. Darek kept in contact with us when good deals came through. It was definitely not too much, he was 100% looking out for us and trying to get us the best deal. Darek ended up finding us our dream 2024 Civic Sport Touring at a fantastic deal including taking our Passport. Darek was kind, patient, and in no way did we feel like Darek was pressuring us to buy. I can't say enough good things about Darek and how wonderful he was to work with. Seriously, ask for Darek!!!!! Finance portion with Christian was just as smooth. Christian was patient with our questions, explained everything throughly, and was super nice. He got us in and out quickly. Also, shoutout to TJ as well in the service department! Thanks again, McGrath, for another great car buying experience! read more

If I could go lower than one I would. Very aggressive and rude salesperson. Talked about their "sales" and then said their price is their price! There are much better Honda dealers around that are are not pushy and are better priced! Look elsewhere! read more

At this point almost three months later the total expereince has been a disaster. I bought from them and I am from out of state. They will not hold a car even for a time. As such we went through the entire purchase process other than sign the dotted line and still they would not hold the vehicle. Ultimately, they messed up and sold a different care than the one I wanted. So we were able to purchase it. On the day we bought we waited a really long period of time just to pay them. They only had one Finance Officer available and it took us 3 hours just to pay them and that did not include the test drive and all the preliminary discussions about warranties etc. The prices are great, there is no doubt about that, but the process itself was a bit of a mess and we were annoyed with the confusion and also how long it took simply to pay them. It is hard to say that you will beat their prices though so many of these issues we over looked because the cost was just too good. Franz who assisted us was a really nice person. Ultimately he was not in control of the issues that we experienced so I recommend him as a considerate and caring person despite the things which were out of his control. Now after three months they have not registered or completed the title. As such we are fined by our state because McGrath has not done their job. There is not 1 single part of this process that has gone well. What a disaster. I would say you should never purchase from this dealership. FULL STOP. If I was not from out of state it would be my main goal to tell everyone I know how bad this place really is. Don't let them fool you that because they sell a lot they are good. They are incompetent in every area of selling. What a joke. read more

For a return customer that they worked so hard for to have such horrible experiences again and again makes no sense. These people are unethical Liars. I was made promises that they didn't keep so I had to Stand My Ground and fight for what I was promised while I'm being told yeah it's your car you own it but we can just cancel it. No. Just keep your promise and do for me what you said you would do. They are really good at talking The Talk. Oh we care so much I know this deal is going to go through because we're playing phone tag.... and that was from the general manager Nathan. They just talk and make promises that they don't keep. I thought it would end with the sales department but I experienced the service department today. They give you a little sheet of things that are promised to you and things that are promised to them so they were going to fix an area of the car that I pointed out that looks like someone backed into something so they said yeah we'll touch that up so I bring it in the man said they were going to do it but then I get a call back by "Francisco" something or other who tells me no that's not what was promised. Though their sheet says different. But he's going to do me a favor and touch up the silver area on the bumper. No that's not a favor dude that's what I was promised. Not happy at all with what they did to my car. I don't really feel that the area that was rusted on this 2022 vehicle had the rust removed because it's bumpy underneath. That silver area they put some kind of white paint on it and said that's the best they can do it looks worse than when I brought it in. Then they want to give me a loaner car but then they tell me it has to be back within 12 hours of the call that I get saying my car is ready. It's horrific weather out there. I live on the south side of Naperville. And I may need more than 12 hours to be able to get back there and they refuse to extend it. The service manager "Chris Resnick" refuse to give me any more time as did "Nate petersen" the general manager even after all of the issues I've had. I ended up making it there within an hour of them calling me that it was ready. You know he could have given me a little bit of a accommodation as a customer service and they ended up not even having to use it at all. So he ends up making an unsatisfied customer even angrier. I come to find that my $500 check in lieu of me giving them my new $1,000 tires is not being sent out because they don't have the title yet . This was not contingent on anything first of all. But When I spoke with the finance man "Daniel moldovan" he pushes me as to why I haven't sent it in and I told him that it was forgotten about because it's not on the sheet they give you of who owes who what. And he keeps pushing me for more of an answer . Well my answer is medical. So I tell him that I'm not going to explain my medical condition to him and the jerk starts laughing . I'm not asking you to explain your medical condition to me. Well you are . These people are horrible . There's more but I think this is all I really need to right about to share an opinion of this place. "Trinity budde" was the only nice person I've met there. And she works as the service cashier. Thank you sweetie. Update. Now xferred to a vm system where this woman's voice talks to you like everything is okay yet you can't get in touch with your service people. When I'm there trying to get service on my GPS they first say that they will handle it for me then on my way home I see that it's not done . Now They tell me to follow a link to update my navigation system and this is where it leads. I have never ever dealt with an organization like this in my life. See the screenshot read more

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Let's be honest - buying a car usually has some level of stress... from the "used car salesman" stereotypes to negotiations to loads of paper work ... plus the fact that most people are going (further) into debt for a car. I am very happy to say that McGrath Honda of St. Charles made our car-buying experience as optimal as it could be. The reviews here are NOT in line with almost all the reviews on the big search engine we all use... so I do question that gaping difference. I have purchased many cars in my lifetime and they allllll take hours and hours to complete. It's not the dealership's fault. The amount of paperwork required by law and even the state is kinda insane. My adult daughter and I walked in and were greeted by Massimo, and I would HIGHLY recommend anyone ask for him. He was polite, respectful, kind, NOT a "schmoozer" and not pushy. My 23 yr. old daughter left soon after dropping me off at the dealership, and she later told me she would go back any day and work with Massimo because he gave her "good dad vibes and not uncomfortable salesman vibes." I got the ball rolling on purchasing our Pilot, and my husband arrived to the dealership after work. We were both so happy with our whole experience (how many people ever say that?!) and everyone we met along the way was well-versed in what is CLEARLY the McGrath ethos of doing business... where their character and the customer's experience DOES MATTER! Payton in the finance office was the other standout employee who helped make our experience such a positive one. Big thanks to Massimo, a true stand-up man who I felt like we got to know throughout the evening. He and Payton both are a credit to the McGrath name and reputation. The positive reviews on Google are real, and I'm happy to add mine. read more

Darek, our sales rep was knowledgeable and patient. He worked with us to find a vehicle that fit our budget without using any "hard sell" techniques and made sure we were completely satisfied before we left. Scott was another McGrath employee that made our new car purchase possible. After checkeding 3 other sources, Scott gave us the largest trade in value which allowed us to move up to a hybrid vehicle. I highly recommend McGrath Honda of St. Charles for your new or used car purchase read more

They kept their word and I when I got there I got a great deal! No tricks or gimmicks. Like with any car purchase, be prepared for it to take a little time. It will pay off though. Incredibly happy! Will return! read more

You can lie all you want, but 6 people have already found my review useful and I'm sure it's helped plenty of others make the right decision in not giving you their business or allowing you to waste their time. My review said it all and there's nothing left to discuss. I only wish reviewers could reply to comments like yours to refute lies and prove how shameful your practices are. read more

McGrath Honda - Comment from owner - Car Dealers Near Me - St. Charles, Illinois

Sold my parents what I would consider a lemon (2019 Civic) a couple years ago. Refused to confirm the root cause of the rubbing sound with the braking was well you guessed it.... a braking problem. A more talented mechanic at a 3rd-party confirmed the rust on the rotors issue. Promised them a 2nd working electronic key which to date has not been delivered. I could go on but I think you get the point. Taking advantage of senior citizens in the middle of a pandemic. read more

You're just a piece of meat at this dealership. Nonstop texts, emails & phone calls, even after unsubscribing, blocking & telling them, they still hound away from different email addresses & phone numbers. I've read they won't give back your keys & license after a test drive. read more

I took my car for a second opinion elsewhere and saved myself 160+. Beware. All it needed was an emissions scan. I DID say i needed to figure out why i failed emissions so of course a diagnostic was recommended, but he also could have done the emissions scan first to see if anything actually needed to be diagnosed. Thankfully the second place found out for me i just need to drive it. read more

Service Manager more interested in walking around looking important than taking care of customers ! Wanted to buy a car left sitting for one hour waiting to test drive a car ?? Never did get to drive the car . I was excited to take my son to buy his 1st new car ! terrible experience will never go back and never recommend! Very Rude ! " oh we won't talk price until you drive the car" how many hours were we suppose to wait ?? Poor customer service !! read more

Erin went above and beyond to provide us excellent service! Thank you Erin, we appreciate all your help.

Terrible experience with their service center. Avoid them entirely and you should probably be cautious about any warranties that use their service center. Rude employees and management, no respect for customers vehicles or their time. read more

Every time I've been there for an oil change it takes over an hour. I came with my baby and they had someone radio to get my car because it was just sitting there for 15 minutes. And it was just sitting there waiting to get washed, but the service I came for had been done. They're unprofessional. I told them when I was there I just needed a quick oil change because I had my baby and my mother was watching my other child; I didn't want any other service. They've lost my business. read more

Can I give it -2 Stars? This must be the worst vehicle Service Dept in the county, if not the whole state. Everything they touched or did, they did incorrectly. 1) Coolant issue, initial complaint - handled incorrectly. 2) Tire pressure - Marked as set to32# on paperwork , supposed to be 35#, but they filled to 39#. 3) Stated washer fluid low - was filled 3 days ago. 4) Told them not to wash the vehicle (just waxed) - washed the vehicle. I think this dealership spends too much time and thinking about up-selling service work, while they need to concentrate on actually performing proper quality service to vehicles. read more

McGrath Honda - Supposed to be 35#, paperwork stated "filled to 32#". - Car Dealers Near Me - St. Charles, Illinois

Found this vehicle online, called, Given the sales speech, run around nonsense. Arrive at dealership with spouse to see this 2024 Certified Honda Civic had scratches, dents, issues to be taken care of. A simplified transaction w/approved credit by my bank, turned into episode. It's their dealerships policy to run the person's credit even though the person has approved total loan. I have an excellent credit score-most people wish-that's mine-be protective of your credit/your credit score. Before proceeding I wanted to view the history on this vehicle, inspection report, mindful folks, review it! I read-looked like they inspected it until, it wasn't. The second key fob was not going to be given. I asked Rocco, "if I loose this fob", He stated, "you're s*** out of luck for 30 days". No, that's a flag right there-inspection report has two fobs listed. Proceeding they were extremely pushy to running my credit, refusing to give me an email so my bank could send the funds in full. Refusal to accept my approved loan...RUN! Buyer beware. Thought I'd give them an opportunity to correct themselves. They had me there for hours. I had provided and emailed to them my full coverage insurance. The rear plate put on, the front plate was kept in my possession. Illinois law changed, read your statutes folks. Argued about that. Further, the finance taller guy, there is two Joe's in financing had an attitude. The vehicle was left at the dealership for the scratches, dent and miscellaneous issues to be taken care of. Called later on July 14, 2025 no one seemed interested nor concerned nor knew anything-when I would get my vehicle back. Called each day, a few times, ran around dealt w/several folks including Nate and Kevin. By the time this had escalated to these two guys I was basically fed up w/excuses, not knowing a time turn around, having to rent a vehicle while my other car was being clear coated elsewhere. They wouldn't give me a loaner which I was entitled to considering it's a 2024 w/10K miles plus. Informed I'm not getting a second key fob, then being promised I am, back and forth for several days w/texts so forth. The stress w/this dealership literally had me so sick, I had to use the bathroom. Sorry folks, that's how bad this was. After 3 days of being w/out vehicle, paying for rental I came to the dealership-forgot 2nd plate already registered to me, I called my bank upset, informed of above scenario. Their employees kept following me around. My husband had to tell them to stop. Ill mannered. On July 17, 2025 told by their finance department that I can't undo the loan. LOL, a vehicle in my name, that never left with me, not in my possession. Watch this my bank undid that loan so quickly by a push of a button. No loan, no deal. Next, because as mentioned I hadn't brought the 2nd plate, they wouldn't finalize paperwork. July 17, 2025, brought 2nd plate, quick to want the plate-not until I received a letter 2nd plate received-deal would be terminated. Received letter of kind. However, the financial part was ended by my bank before July 17, 2025. Dealership refused to do their part. When a plate is registered to you there are more steps to take. The dealership is to call and remove this with the DMV. Not your job. Yesterday, July 24, 2025 I had to reach out to the State DMV to have this taken out of my name. In the meantime, I texted Nate to inform him and his response was, "The plates will be dealt with properly. They get sent back to the state. Unfortunately nothing with the state updates immediately'. Well folks, here we go on how shady this is. I called Illinois DMV and they called the dealership. Plates were removed from my name, my name removed from the vehicle as it should have been on July 17, 2025 not because they want to delay it. Pretty much against the law to not take care of this. I wouldn't recommend this dealership to anyone. read more

Unbelievable that this place is in business much less with multiple dealerships. Inquired on their website about two vehicle options. Never once was either addressed but I have received over 50 spam calls from various numbers from the dealership. I never even provided my phone number and actually told them not to call me. Needless to say, I would NEVER step foot in McGrath Honda much less buy anything. Amazing they have this business practice like this. Totally unprofessional. It's harassment at this point and is being reported further. read more

Made one or two phone calls a month ago to inquire about a car and wound up on multiple spam lists. I called them directly and the sales person nonchalantly acknowledged it and placed me on their do-not-call list. read more

Bought several cars through the years but with working remotely due to Covid it made sense economically to lease. Best decision & so thankful for the great team at McGrath Honda in St Charles. First the explanation of the benefits of leasing when you barely drive was supported by knowledgeable finance & sales personnel. Honda having great safety & resale value were winning points and but the sporty upgrade to what I had felt like I was giving myself a reward for the crazy year 2020 ended up being. The team works in a manner that you can see that they love what they do. I worked with Eddie & Alex but actually everyone I came in contact with was beyond professional & made me feel like they were treating me like family. Watching various people working with customers during my visit gave me the impression that they wholeheartedly care about the entire experience not just the sale. Great experience!!! Regarding the current conditions.... Felt very safe during the test drive & inside the dealership with everything being very clean and seeing that the mask requirement was taken seriously. Thank you all so much for taking such good care of me!!! Honesty can't see buying or leasing a car with anyone else. read more

McGrath Honda - Out with the old... in with the sporty new! - Car Dealers Near Me - St. Charles, Illinois

Recently purchased a 2024 Honda CR-V EXL. Visited four other Honda dealership in the Illinois and Indiana Area. McGrath Honda was by far the easiest to work with and offered the best value for my dollar on the purchase. Sat down with Joseph Trice and Zain Merchant and was surprised at their presentation in relation to the other dealerships I had previously met with. Very professional, listening to my offers, and worked toward a transaction I would be comfortable with. No pressure tactics or mis representations of what was it in the deal. Follow-up by the management staff has also been pleasantly surprising and interesting in a positive manner thus far. read more

If you enjoy being harrassed with NUMEROUS calls PER DAY, then absolutely get on McGrath Honda's call list. Especially if you're one who doesn't hesitate to block certain phone numbers (because let's be honest, they have multiple), but still enjoy being chased and stalked with No Caller ID calls after you've blocked their numbers, then this is the dealership for you! Someone please tell these people that desperation and harassment are not the answer and do not get you where you're trying to go. read more

They will take advantage of you if you let them. $120 for air filter changes is unreal. Back when I was a pretty naive kid it didn't seem like a big deal, but thinking back on it now it's crazy how they do business this way. Avoid this place if possible. read more

Gave this 2 stars solely for the sales rep or whatever their title is in the blue polos. Gary was awesome. He was honest and truthful with us every time. He said he was fairly new to the team, so he never hesitated to tell us he didn't know something. His manager on the other hand is solely the reason this place deserves zero stars and car dealerships get the reputations they get. The moment he sat down and verbatim, the words that came out of his mouth were "what can I do to get your money." I don't know about you guys, but that's just poor customer service to me. I know they're here to take our money, but put some effort into making it seem less insensitive. We've visited and talked to other dealerships prior to coming here. We told Carlos, one of the managers, we got the best deal from Valley Honda in Naperville and asked if he could match or do better. His definition of "better" was a thousand dollars MORE than what we were offered elsewhere. He kept doing the math and saying this and that about what we were offered, but every time it was more than what we were offered. He told us that Naperville isn't going to go any lower as if he worked for them....but his cousin does. Which I'm not sure what that has to do with anything because we didn't talk to his cousin. The last straw was that he was trying to make us sign this little jot down note of us promising to buy there and then if he can get a lower price. Even though we said twice we're not signing anything until we see the numbers broken down. Because initially the numbers we got were 4% higher than what we told them. He got up abruptly to get a different number and honestly I was so done with that clown. We left after that. Gary came out to ask but we told him we didn't like Carlos and the way he talked to us. We thanked Gary cause he was legitimately nicer than the other dude who didn't really care about customer service. read more

Terrible. Tried to tack on an extra 5k like I didn't know how math works. Never going back since they insulted my intelligence and took hours from my day. You guys are the worst! read more

horrible service and cars. Had to get a 2019 Honda Civic re-worked 7 times and found loopholes in the warranty. Stay away, they don't care about their customers after they sell you a car. read more

This place is WILD. It's like they don't quite understand the internet exists and everything can be researched. This old guy, "Big Mac" who clearly thought he was still selling cars in 1978, spun every bad cliche' and lie you could think of. At one point, he had a complete meltdown when I refused his "best deal i'll find anywhere". He got loud and his voice cracked as he threw up his arms and sulked away like 70 year old child. So one star for Big Mac's comedic performance, otherwise this place sucks. btw, Indid find a better deal on the exact same car read more

Please Please - if you are looking to buy a car, GO ANYWHERE ELSE. DO NOT BUY FROM HERE. BUY FROM CARMAX, CARVANA, ANOTHER DEALERSHIP, JUST DONT BUY FROM MCGRATH. It's been about 3 weeks since I bought my car. I rarely leave reviews for bad experiences, most of my reviews are 5 stars. McGrath has been the worst experience I've ever had with a business, I've never felt more compelled to write a bad review in my life. As a matter of fact, I will do everything in my power to steer people away from buying a vehicle at McGrath. They are self-interested and dishonest. If you'd like to judge for yourself whether there is merit to my claim, please keep reading below: I came in during Labor Day as I was looking for a new vehicle. This dealership was my first stop as I wanted to go look at Toyota as well. I wish I would have kept looking. The first sales person I had, Alex, was newer and seemed nice. Then one of the sales managers came out. He was super aggressive and pushy, a very cliche car salesman. He kept doing the 'let me go talk to my manager' bit. They wanted me to walk out of there that day with a vehicle, but the one they wanted me in, had deep scratches along the back right, it looked like someone had keyed the car. I liked the car and was willing to leave with it if they agreed to fix the scratches. It took a couple hours dealing with the aggressive and rude sales manager to finally come to a deal. I thought my problems were done here, we had made a deal. Then I go to finance - BE CAUTIOUS HERE- where I deal with a guy named Christian. I felt something was off because he was going through the paperwork quickly and being enthusiastic about me signing things so that we could move quickly. This got me to start reading the paperwork more closely and asking more questions. It turns out that the additional warranties and other items like 'key replacement', that Christian made seem like were included perks, actually cost a couple thousand dollars total. I called him out on this, let him know he was being very deceptive and told him I didn't want any of the additional add-ons. Great-I think I'm done, I'm going to pick up my car and go home. I'm told the car is 'being detailed' and is almost ready. When I pick up my car to leave (the dealership is now closed because I spent so long there just fighting to get a fair deal) I notice the car is still dirty inside and THERES BROKEN GLASS IN THE BACKSEAT?? I was also told, multiple times, that someone was going to call me to schedule the appointment to get the scratches fixed. After a week, nobody called, so I called them myself. The first time I called someone named Susie in the service department answered. She said she was going to call me back, never heard from her again. So I called the next day, finally I was able to get scheduled. Meanwhile, a couple days later, the used car manager - Ana Uribe called me. She apologized for my initial experience and offered me a free professional car detail since the car was delivered dirty and with broken glass in it initially. I thought things were going to turn around here, I really did. I dropped off my car to get the scratches fixed on a Monday. I also mentioned the detail that was promised by Ana - my advisor Noah Taylor said he would look into it. I also asked them to do paintless dent repair on the drivers side since that was included. They estimated about 2-3 days for the repair, I was told they didn't have any loaners. It ended up not being done for 8 days. Ok, I'm a little annoyed now but I give them the benefit of the doubt because I want to have a good relationship with the dealer. They fixed the scratches.... But they didn't do the paintless dent repair... and they didn't detail it!! Not only did they skip on the detail, IT WAS DIRTIER, the interior was coated with gray dust everywhere when I picked it up! WHY?!? That was the last straw, the detail was offered as a nice gesture to apologize for the poor delivery condition and then to have them skip that and leave interior dirtier than when I dropped it off is just a slap in the face. read more

I called ahead to set up a test drive--they took my info and ensured the car would be ready. Didn't know who I was when I arrived and pawned me off on a salesperson like I was a walk-in. Car wasn't ready to drive, and the salesperson, Jose, was rude at best. Told me "it was obvious that I didn't want to be there from the moment I arrived." Walked out. Wouldn't go back for an apology--let alone to buy a car. read more

The whole experience from sales to finance was such a horrible experience worst car dealer I have ever done business with. The service department is a joke. read more

Purchased a 2011 CR-V here last friday and have had about a week to drive it. Starting with the good - Brendan in the financial department was great, and the only reason it's not a 1-star review. He made the documentation process go quickly and wasn't pushy about the add-ons at the end. Made the overall transaction end on a bit more of a positive note. Also, the deal itself on the car was solid, not as competitive as they liked to pitch, but not terrible either, given the car was in good shape for being 13 years old. Getting into the bad - unfortunately the pricing and pitch as a whole were dishonest up until pretty much the end. The pricepoint of 11.2k, which was shown online, and discussed between Jordan, Lanell, and myself was acknowledged to be the price of the vehicle and what we negotiated around (of course including taxes and fees). It wasn't until the second time of them going back to the financial manager that a third lady returned (I forget her name) where she acted all offended by the 'lowball price' that up until that point Lanell and Jordan had discussed with me. This was because there was an $895 clearcoat and $699 undercoat add-on that hadn't been made known to me verbally or in writing. The only mention of either was on test-drive when Jordan had offered clearcoat as an add-on. That was the worst of it all, but I'll list a few other things below related to the purchase: Clearcoat already chipping and showing areas where it has a bit of air beneath. Poorly detailed, rims not cleaned, and lots of crud in the corners of the center console, which had not been lifted to clean. A rear bearing issue (I understand used cars are as-is, and this is less of an issue, but should have been discovered during their inspection). Overall, the solid price isn't worth it for the sleaziness of sales and disappointing work on the car itself. I'd stay away if possible. Heard much better about Valley Honda from talking to others about this. read more

brought car in under warranty for a blocked drain hole in sun roof. Took service over 24 hrs to figure it out after I called and told them what I discovered on youtube!! then said not under warranty because safe lite windshield repair bent a tube putting in new windshield "35 months" ago. Talked to safe lite manager. They don't get near the tubing dealer said was damaged. Charged me "only$250"! service manager would return my call. Horrible experience from start to finish. Sold car next day. Bought a Subaru. Will never do business with McGrath and telling friends to never also!!!! read more

I bought a car from this car dealership and my car has a malfunction and they want money to do it and my car is new, I bought it 6 months ago and I do not recommend this car dealership to anyone. read more

Same old car dealership tactics. This dealership is a perfect example of why people hate buying a car. Shady tactics to get every dollar out of you. Manufactures should eliminate dealerships and have everyone buy direct. I will preface this story by saying the young salesman was very nice and doing his best to sell us a car. The problem is poor management and using a kid to lie to customers so they could sell us the vehicle they wanted us to purchase. Now our experience - Arrived to see a specific vehicle listed on website. The salesman came back after saying it was available to inform us "it was just sold" We asked to see another used vehicle and we told him we were interested in a new HRV. He came back and told us there were no HRV's to drive or purchase. The other used car we wanted to see was "just sold" as well but he had an alternative. We drove that car and told him we weren't interested in that vehicle. We asked to be put on a call list for whenever an HRV arrives. We went back inside and the salesman wanted to give an idea what it would cost to purchase HRV when it would be available. We were about to leave when.... Miraculously he came back to inform us they had a demo HRV we could drive but they did not have any for sale. We drove the vehicle and said we would be interested in purchasing once they had one in stock. Salesman informed us we could put a non refundable down payment on a vehicle and it would be ours when it arrived. Told him - not gonna happen. That is when the next MIRACLE occurred. Turns out they actually "just found" one they could sell us today. At this point we wanted to hear the numbers but knew this poor kid was being treated like a puppet to carry out the managements crooked scheme. The final straw was when he calculated the cost of the vehicle it included three appearance and undercoating packages that were required to purchase a new car. Total of around $2200. Shame on them for making people feel they need to buy these packages. At this point we had enough and decided to leave gracefully. I will never return to another McGrath. read more

Amazing experience today at this dealership!!!! I bought my Civic from the Honda Superstore of Lisle and I had a horrible experience last time I got it serviced there, so I tried McGrath today! I bring my dog everywhere, she's my right hand lady, and they welcomed her with open arms! Not only that, but they also have an OUTDOOR DOG RUN! This was awesome and she had a blast, then we practiced some training in the showroom and no one even minded and we had some very polite passerby's! They brought her water and everything, and my oil change was done before they estimated! And they washed my car! Overall 10/10 experience! read more

McGrath Honda - Stella outside McGrath Honda picking a new Civic - Car Dealers Near Me - St. Charles, Illinois

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McGrath Honda put me through one of the worst buying experiences of my entire life. They held our keys lied to us about our trade-in potential and really did not value our time I would stay away. read more

Original post: Shane, sales man, is not professional nor responsive. Avoid him if you can. He barely knows nothing about the difference between trims of the car he is selling, but he pretends he knows. Very misleading. He is not only unprofessional, but also not responsive. After I paid the deposit for a new car, he becomes unreachable. I texted him, no repose. I called him two times, and left voice message, never pick up the phone nor call back. I am supposed to pick my car two weeks later, let's see how it goes. 07/16 update: Today is the last day of ETA car arriving window they promised, but I wasn't informed the status of the car. I don't know where is the car, and whether it will be ready for pick up today. The sales guy said he did not get updated. 07/18 update: Finally picked up the new car. The pick up experience is surprisingly smooth. They apologized for the delay, and did the things right this time, so I change the review to 5 star from 1 star. I suggest doing business with below mentioned forks. Isaac, sales representative, and Yeti, sales manager, took over our case. They did a good job to deliver the car smooth and hassle free. Thumbs up for their service. Mario, new car manager, also shown up to greeting, and asked about the feedback. read more