McGrath Honda made my car-buying experience easy and enjoyable. Brian York was professional,…read moreknowledgeable, and genuinely cared about making the process smooth from start to finish. His follow-up after the purchase and outstanding customer service made all the difference. I highly recommend both Brian and the team at McGrath Honda.

1-Star Review - Very Disappointing Experience…read more I drove about an hour to this Honda dealership because, before making the trip, I specifically asked them to provide me with the out-the-door price so we could hopefully come to an agreement before I made the drive. I was given a price around $32,900, and I was prepared to negotiate $900 for a used car. The service was great in the beginning, but unfortunately, once we started discussing the actual numbers, the experience changed completely. First, I was given a different price based on a different ZIP code, even though no one had asked me what ZIP code I lived in. That was frustrating because I specifically requested an accurate out-the-door price before driving an hour. For the used vehicle I wanted, the out-the-door price was around $33,200 after they entered my actual ZIP code in Cook County. I initially offered $32,000, then increased my offer to $32,500. At that point, we were only about $600 apart, and I felt that was a reasonable difference to try to work out. During the negotiations, the salesperson, last name: York, repeatedly brought up things such as politics, Cook County, and where I lived, including comments about living somewhere else to potentially pay lower taxes. I personally found those comments unnecessary and disrespectful during a car negotiation. We also discussed looking at another vehicle as a way to potentially make the numbers work, which I was completely open to. I was told an agreed amount on another vehicle, and after I signed off on that amount, I was later told they could not actually honor that price. That was especially disappointing because, in my opinion, if a dealership gives you a number and you agree to it, the expectation is that they stand behind what they told you. My dad was also willing to trade in his Infiniti Q50 toward the purchase. The vehicle has some issues, which we were completely upfront about, but they offered him only $200 for the trade-in. We understand it isn't in perfect condition, but that offer felt extremely low considering that even the engine alone can cost several thousand dollars. We eventually went back to the original used vehicle. We were still only about $600 apart, yet after all the back-and-forth, they only reduced the price by approximately $93. I was then offered another $300 off, but we were still not able to reach the number we had been discussing. I understand dealerships have to make money, and I wasn't expecting the vehicle for free. I simply expected more flexibility and, most importantly, consistency and honesty throughout the negotiation. I drove an hour because I was serious about buying the vehicle, and I had $25,000 ready for a down payment, leaving only around $7,000 to finance. Unfortunately, after the experience with the pricing, the changing numbers, the trade-in offer, and the comments during the negotiation, I decided not to purchase the vehicle. I personally would not recommend this dealership based on my experience. The initial customer service was good, but once it came time to negotiate the price, my experience was very different. For me, the issue wasn't simply the $600 difference--it was the feeling that the numbers and agreements kept changing and that my time wasn't respected after I had driven an hour to get there.

Love the oil changes at home but calling in to talk to someone is a challenge. Had people hang up…read moreon me because they don't know where to send the call This is ford, I'd expect better

Service center is terrible. I do not know where to begin. Calls unanswered, no return call to…read moreschedule a repair. Dropped off a coupon for the diagnostics- somehow that was lost, got charged full price. Was told vehicle would be dropped back off before I got out of work-wife had to leave early because they were HOURS behind. The Hawk out in Carol Stream is just as bad; we tried this location hoping for better. Just go to Hopkins in Elgin- helpful, polite, answers their phone!! Actually has parts IN STOCK so repairs can get done. Do yourself a favor- avoid HAWK.

Bob made it really easy and simple to buy a car! He was friendly and did not pressure me to buy the…read morecar the same day. I would highly recommend going here for your first car purchase!

Sales people dont seem like the typical sharks the industry is flooded with. I highly recommend…read morethem if you want a Toyota and why would you not!

Hands down the best sales experience I've ever had. I inquired online (11/03) and within minutes…read morethey "CALLED" ask me some simple questions on how I wanted to buy. I received an amazing deal on a 2021 Atlas R Line in less than 30min from Adnan and Chris their GSM. Fast forward to today my wife and I drove in our 2018 Tiguan and drove with our new Atlas! Thank you Adnan and Chris for the exceptional customer service. And Michael M. Their business manager was very helpful in offering us some extra protection and extended warranty on our new car. Also this place was spotless!!!!!!!!!!!! Super clean and they had sanitizers everywhere.

John Bautista so far the best sales representative i have ever met! So sincere helpful and honest…read morevery well recommended! Im so happy with my purchase

(10/10 Experience!)…read more I recently bought a car from Saint Charles Chrysler Jeep Dodge Ram, and I cannot say enough great things about my experience with Bobby! From the moment we pulled up, Bobby was already outside making sure the car was spotless and ready for us to see. The entire process was smooth from start to finish. Bobby's years of experience and knowledge--especially when it came to Jeeps--really showed. Any question I had, he had an answer (or found it right away). When it came time to talk numbers, it was refreshingly easy compared to past dealership experiences. What stood out the most was that Bobby never felt like a "pushy salesman." Instead, it honestly felt like talking to a friend who wanted to make sure I was taken care of. He got all the paperwork done quickly and made the whole process stress-free. The dealership itself was clean, welcoming, and friendly, and together they helped me find my dream car--even if it was just a little over budget, it was worth it. If you're in the market for a new car, I would 100% recommend asking for Bobby. He's the kind of salesman that makes you want to send all your friends and family his way!

Purchasing a car is great! Service, absolutely horrible, I made an appointment to have my car…read morelooked at. I was in contact with someone via email that confirmed everything and even mentioned the waiting room. I arrived for my appointment and the tech came out and said "you can't wait, we might not even get to the car until Monday". Not once was anything mentioned about this. I called the manager who stated well that's not the case and it might take up to 48 hours to fix it, which I understand. 48 hours to fix and 48 hours to even look at it are two completely different things. I'd avoid this dealership just because of the service department.

I bought a Cadillac 2018 XTS from them and the service was excellent. They responded very quickly…read moreand I was able to close the deal the next day and pick up the car.. I would highly recommend them as they were not your typical dealer. Shannon and Jaxon were my 2 contacts

Very friendly, fair prices, great sales associates. They went out of their way to help me surprise…read moremy wife. Ask for Dave Heeg. He's the best!

I wish I could. give more starts to this review…read more I Had the best experience in my live here at Hawks Nissan In St Charles let me say Chris Palmer is the best he's there to work with you and get you in the car you want he's just a great guy and a gentleman I purchased a 2024 Nissan kicks and I love it and the finance manager is great Everything went so smoothly Michael Mc Mann Once again Thank you Chris plamer

I purchased a vehicle from this dealer which upsold me warranties for my vehicle. I am now having…read moreissues with the vehicle, and I would like to use the extended warranty. After reviewing the paperwork, they provided no information for the warranty company, but had no problem charging me the $2,800. After attempting to contact the finance manager Tod Craft whom sold me the warranty, I received no answer back to multiple emails and also had my email blocked. I attempted to contact the service department for help, but didn't receive a response from them either. Seems like this dealer doesn't provide any customer service after getting your money. I will never be a customer at this dealer again, which doesn't seem to be a concern to the business anyway.

Shoppers BEEARE I leased a second car and the second time they lye to customers about the free…read morepayments so NEW CAR customer please be careful get everything in writing she sales people here do NOT keep their words they suck you to buying or lessening and they do not come through with their word I keep coming back to talk to the managers and also for selling a Vehicle with a recall. The manager told me he could not help it well we will see with the consumer report what they can help us with Agh they sold us a defected car. The car had a recall and the entire inside is chewed up. I came here for an oil change and rotation they never even bother to do it. The manager sat down pointing his finger at my face that they were going to do it again and they never changed the oil. I told him that hood was never even open

Never again will I return. This place isn't what it used to be. They've been servicing my car for…read morethe past 6yrs, 2014 Equinox. I've done everything they recommended to keep my car in the best condition. 91,000 miles, and my car is making a knocking sound when start and turn. I take in for diagnosis, they said engine needs replacement because engine oil was low, $8,000 to replace. I'm thinking "I've driven 1,000 miles since my last oil change with you guys". Then an older-older sales guy says "it happens", $5,000 for you car if you buy a car today. Then he follows me to the service department and stands there quietly not allowing me to speak with service tech. Then he takes the print out of my diagnostic reports. Walks me to cashier. The whole process was odd. I've lost all trust in this place and will never return. Under current leadership and conditions, this place will be closed in the near future. Also, paid $160 for a diagnostic report, but didn't receive a report, just a note on the receipt. After years of loyalty, I will no longer return.

I bought a used car from Mike in 2021, was in and out with my car on the same day. Mike was very…read moreknowledge and helpful. They reached out to me for a free oil change when one was needed, so I took it in and was in and out. I just had my antenna fin get ripped off the top of my car. I went in to speak with Mike, who sold me the car, and Andrew, in service. The part has been ordered and will be setting up an appointment when it gets in. Everyone has been very helpful and active in reaching out to me to keep me up to date on what's going on.

Don't buy from here , don't service here unless you want your car Damaged and then be ignored to…read moreget the car fixed but even if they do "fix" they will send it to a cheap Repair shop that will manage to bring it back in worse condition or with new damage . save yourself the time and headache because even if you work With the GENERAL MANAGER Greg he will ignore your concerns . the could care less