I originally leased a Honda Civic from McGrath Honda in 2024. I then started getting my car…read moreserviced there. Erin is the most wonderful, honest, competent service agent I've ever worked with. Today I purchased my 2024 Civic. Erin introduced me to my sales person, Peter. He was amazing: friendly and easy to work with. He had all my information ready when I came in and it was an easy, seamless process. Jack assisted me with financing and was great as well. I highly recommend Erin (service), Peter (sales) and Jack (finance) at McGrath Honda.

Start to finish it was a wonderful experience. My husband and I both commented on how smooth the…read moreentire process was. The whole team did a fantastic job and we could not be happier with our new car.

Love the oil changes at home but calling in to talk to someone is a challenge. Had people hang up…read moreon me because they don't know where to send the call This is ford, I'd expect better

Service center is terrible. I do not know where to begin. Calls unanswered, no return call to…read moreschedule a repair. Dropped off a coupon for the diagnostics- somehow that was lost, got charged full price. Was told vehicle would be dropped back off before I got out of work-wife had to leave early because they were HOURS behind. The Hawk out in Carol Stream is just as bad; we tried this location hoping for better. Just go to Hopkins in Elgin- helpful, polite, answers their phone!! Actually has parts IN STOCK so repairs can get done. Do yourself a favor- avoid HAWK.

Sales people dont seem like the typical sharks the industry is flooded with. I highly recommend…read morethem if you want a Toyota and why would you not!

Bob made it really easy and simple to buy a car! He was friendly and did not pressure me to buy the…read morecar the same day. I would highly recommend going here for your first car purchase!

John Bautista so far the best sales representative i have ever met! So sincere helpful and honest…read morevery well recommended! Im so happy with my purchase

I had a horrible experience with them, I purchased in good faith and for the full asking price a…read more1989 Mercedes 560SL that was decribed as Excellent condition with 21K original miles and was verified by their people to be rust free. When I received the car and upon full inspection we found rust issues although not bad, there was rust. When they got it titled it came back mileage discrepancy. When I spoke with them they said the weren't responsible because the car was sold on consignment, this car was advertised on their website, their company was paid for the car and all paperwork was done through the dealership name. They would do nothing for me. This in my opinion is fraud and at the very least and very poor way to run a business. I strongly advise you to think twice before dealing with these fraudsters. They should refund my money plus reasonable damages. I had rust issues fixed, wheels refinished and all fluids changed because they said they took care of and didn't. My attorney told me I could go after them for triple damages because of the fraud committed, standby.

Ask for Kain! I've bought a fair number of cars in my…read morelifetime, and I've never had a salesman more eager to take care of the details than he was. From making sure our new van was washed and ready to following up on any open questions and making sure we were comfortable in the showroom, he made the buying process as smooth as possible with his calm and caring demeanor. I wish every salesman operated this way! I recommend Kain without reservation.

Not surprised to see they have a low yelp rating! Shocker! Especially after my experience and…read moreTHEIR LIES!!! Anywhere other than here would be an exceptional place to buy a car!! Full disclosure, I called and even talked with the service manager, who told me he was sorry and wanted to make it right, (Maybe move on from this guy if you want to improve relations with customers) and gave them a chance to rectify and they did their normal dealership tactics that we've all come to expect. Dealerships wonder why there is no public trust? Look no further than the mirror. I walk into mostly empty dealerships every time I am there so there is no way they are to busy to be BETTER! My duty now is to warn others that this place does NOT CARE ABOUT THE CUSTOMER THEY ONLY CARE ABOUT THEIR BOTTOM LINE! (Most do) SAD! They are uninterested in changing anything. BUYER BEWARE!!!

I bought a Cadillac 2018 XTS from them and the service was excellent. They responded very quickly…read moreand I was able to close the deal the next day and pick up the car.. I would highly recommend them as they were not your typical dealer. Shannon and Jaxon were my 2 contacts

Very friendly, fair prices, great sales associates. They went out of their way to help me surprise…read moremy wife. Ask for Dave Heeg. He's the best!

My opinion as an ex salesman…read more Unfortunately about 2 weeks ago my car was totaled by a young girl. I couldn't drive for a week and even now I have reservations. Nonetheless I still need a car. I have been to several different dealerships. As a former salesman myself I can smell the scent of poo in every direction about a mile away. One dealership had a fleeting 0% that could disappear any day, just go poof like magic. I laughed in that guys face. One dealership tried to hit me with an MSRP deal even though we previously discussed the sale price and then wouldn't honor it. I walked out immediately, didn't even say anything. One girl told me that with even amazing credit I could get 10% interest rate, when my friend in the business told me with tier 1+ credit it was 5.99% for that manufacturer. The one saleswoman tried to convince me to buy now cause they had only one, when on their website they had several coming in. Now keep in mind all knew I was in the business as well, and still tried. Let's just say what I was smelling surly wasn't roses. Fast forward Hawk Nissan. Upon entering I simply asked to see the Rogue. The salesman who helped me was JOE. Joe was phenomenal!! He didn't try to sell me, he asked what I wanted to do, he helped me through the process and didn't try to steer me. He was so funny and kind, very honest and upfront! JAKE (from State Farm) no, but Jake the manager was amazing ! He didn't increase the interest, try to screw me on pricing, didn't glom the rebates. He just wanted to sell a car and I just wanted to buy one. To say this experience was a godsend in my nightmarish hunt for a vehicle is a bit excessive, however I couldn't be more grateful to these two with their assistance. I sincerely hope that whoever reads this review will give HAWK NISSAN a chance. I implore you to do so, and while you're at it please go see the dynamic duo, Joe and Jake.

I purchased a vehicle from this dealer which upsold me warranties for my vehicle. I am now having…read moreissues with the vehicle, and I would like to use the extended warranty. After reviewing the paperwork, they provided no information for the warranty company, but had no problem charging me the $2,800. After attempting to contact the finance manager Tod Craft whom sold me the warranty, I received no answer back to multiple emails and also had my email blocked. I attempted to contact the service department for help, but didn't receive a response from them either. Seems like this dealer doesn't provide any customer service after getting your money. I will never be a customer at this dealer again, which doesn't seem to be a concern to the business anyway.

Shoppers BEEARE I leased a second car and the second time they lye to customers about the free…read morepayments so NEW CAR customer please be careful get everything in writing she sales people here do NOT keep their words they suck you to buying or lessening and they do not come through with their word I keep coming back to talk to the managers and also for selling a Vehicle with a recall. The manager told me he could not help it well we will see with the consumer report what they can help us with Agh they sold us a defected car. The car had a recall and the entire inside is chewed up. I came here for an oil change and rotation they never even bother to do it. The manager sat down pointing his finger at my face that they were going to do it again and they never changed the oil. I told him that hood was never even open

Never again will I return. This place isn't what it used to be. They've been servicing my car for…read morethe past 6yrs, 2014 Equinox. I've done everything they recommended to keep my car in the best condition. 91,000 miles, and my car is making a knocking sound when start and turn. I take in for diagnosis, they said engine needs replacement because engine oil was low, $8,000 to replace. I'm thinking "I've driven 1,000 miles since my last oil change with you guys". Then an older-older sales guy says "it happens", $5,000 for you car if you buy a car today. Then he follows me to the service department and stands there quietly not allowing me to speak with service tech. Then he takes the print out of my diagnostic reports. Walks me to cashier. The whole process was odd. I've lost all trust in this place and will never return. Under current leadership and conditions, this place will be closed in the near future. Also, paid $160 for a diagnostic report, but didn't receive a report, just a note on the receipt. After years of loyalty, I will no longer return.

I purchased a brand new black SUV from them, and by the time the dealership finalized the sale it…read morewas past closing. They ran the car through the car wash and my salesperson agreed that I could return it later for proper detailing, so I returned within 30 days. Upon arrival at 11A, Frank in the service department, acknowledged the type of service to be done and they kept me waiting for 3 hours only to return the car in the worst condition it was horribly smeared all over. Moreover, the dealership finance department held my large deposit check for several weeks, hoping that it would bounce. I had to call the manager and tell him to process the check. My salesperson was wonderful but the rest of them are not. I don't recommend FOX GMC.

Well, the vehicle was taken into another dealership and here is what transpired…read more.. -The attentiveness and communication from this other dealership was light years ahead of Fox Valley Buick GMC -The vibrating issue was found to be tied to the 4WD Service Light Issue. There was an update needed which is supposes to take care of that issue. Fox Valley told us days before there currently was no remedy for this. -The squeaking brake issue was found to be caused by cheap brakes that were installed at Fox Valley. However, this was not really Fox Valley GMC's fault because that is what GMC was going to cover under warranty. However, Fox Valley GMC should have told us this constant squeaking noise was caused by low level brakes. -This new dealership also told us that our 6.2L V8 engine is now warrantied for up to 150K miles or 2033 due to the recall relating to propulsion loss. We were NEVER told this at Fox Valley GMC when they did the recall tests on the engine. They just told us they put in thicker oil and a new oil cap. I would have liked to have known about this new warranty on the engine as it now gives me piece of mind. -Finally, the new dealership we took the vehicle to immediately found Fox Valley Buick GMC's code scanner still hooked up to my vehicle. My wife didnt notice it but we have had a code scanner plugged into our car for weeks and Fox Valley Buick GMC probably doesn't even know its missing. Their Service Department people just forgot to take it out. It doesn't shock me.