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    Services - Heritage Home Service

    Bathtub installation

    Bathtub repair

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    Circuit breaker repair

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    Water heater installation

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    Ask the Community - Heritage Home Service

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    Tag Heating & Cooling

    Tag Heating & Cooling

    2.5
    (11 reviews)

    We are newer to the area and haven't had a problem with our boiler before. Now we have emergency,…read moreour boiler stopped working in the middle of the night and it is well below freezing outside. I'm currently 9 months pregnant and after several hours of no heat and it getting much colder, we called Tag. They said they they only come for emergency if you're an existing/loyal customer. No where on the website does it say you had to have used them before to get their services. In fact, the website says "24-Hour Service When You Need It The Most". It's one thing to be busy, or not available. It's another to decline a service just because we are new to an area and in need of help before our pipes freeze. Helping us out in this tight spot would have made us loyal customers. Don't say you offer 24hr service when you clearly don't. I will never call this company again.

    Let me start off by saying that the people at this company are super nice and accommodating…read more However, I am not a fan of the troubleshooting skills a professional plumbing and heating company should have. I feel I was "jipped" into buying a very expensive part that didn't require replacement. The technician said "most likely" the aquastat switch is bad. He was never able to prove 100% it was bad. It's a $400 part. $200 at Home Depot. He swapped out the old one and it did not fix the original problem. He could not find out the problem and had to call out his manager to come to my house for help. Come to find out there was a break in the line from the thermostat to the boiler. Which caused the boiler not to receive the signal to fire the boiler and start the circulator. So naturally if there is no signal from the thermostat to the boiler nothing is going to happen. I'm convinced that the original aquastat switch was fine and I paid for a new part that didn't require replacement. So, that being said, if I'm a technician I'm checking the most obvious and cheapest problems first before switching out one of the most expensive. **UPDATED** So once again, I'd like to say that the staff here are very accommodating and do care about their customers. I'd like to send out a special thanks to Sean and Scott who has been to my house twice now for the same problem I was having and fixing it. That being said, the original problem wasn't solved the first or second time, but the third time it was. They had replaced the control switch the first time and I still had problems. They found a break in the wiring from inside the wall from the thermostat to the boiler. They fixed that. After installing the control switch and fixing the break in the line I continued to have issues. Another tech by the name of Scott came out again and made a slight adjustment on the Hi and Low temp setting on the control switch. My problem was the boiler was firing, but there was intermittent power getting to the circulator, which resulted in no heat being transferred to the baseboard heaters. I, myself verified this and troubleshooted the problem and had to explain a 3rd time to Tag that the problem is in the control switch that they replaced the first time. Sean came out within a couple hours and checked out the whole system and replaced the control switch again. Now the heating system works as it should. In the end there were no extra charges and I think a lot of this could have been avoided when they made their 2nd trip out to my house rather than a 3rd and paid more attention to detail at the problems I was having in the first place. The switch is an expensive part to replace, but things to fail out of the box an I believe this could have been solved a lot faster.

    Heritage Home Service - hvac - Updated June 2026

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