Ownership changed hands a few years ago. I WFH, so I don't need to launder as often. Pricing seems…read morerandom, they immediately recommend "Dry cleaning" and if the tag says xl+, they say "Big-size" and add $$. The racks used to be full, with customers clothes waiting for pick-up, this maybe due to people WFH like me. But, I think its due to the service. I used to loved this place, now looking for a new one.

Things change. After years of extraordinary personal service and quality attention to detail, this…read moreexceptional business is in new hands and has lost many of the traits that made it great - and it has lost this customer. Longtime customers will agree that Sue was rare and wonderful - and she earned her well-deserved retirement. Over the past few months, I've tried to overlook how my years of loyalty were suddenly unfamiliar, that I had to provide my name/number, that my preferences needed to be restated, that longstanding operating methods had changed. I overlooked the change in service - but appreciated that I could now use a credit card. But then the cleaning chemicals changed; my clothes suddenly had a foul odor. The care in handling of my garments declined, and it was clear that steps were removed from the former Norgetown way. I wasn't ready to let them tailor my clothes as Sue had until they earned my trust again, alas they won't get that chance. Today, after unpacking my recent cleaning, I discovered that my favorite pair of pants that Sue had cleaned for quite some time had suddenly shrunk in length (and nope, I'm not taller or heavier!); they look absurd now - and they simply can't be replaced. Clearly Sue had used a different method, and now my signature pants are no more. They were expensive, but now I know they were priceless. I'm heartbroken and angry. I had also recently requested an attempt be made to remove a spot on my blazer - they marked it, but missed it; I was ultimately able to remove it myself, so that left me disappointed in their service and attention to detail. Other pants were suddenly filled with static in a way that they never were after cleaning previously, and now they all cling to my leg in an unsightly way. Ugh! And my clothes still reek of this new chemical. Disgusting. With kindness I wish this new staff the best of luck as they find their way and build trust with new customers, but I'm never going back. Two stars - but only for the faded memories of the former seven star service.

Always take great care of my dry cleaning needs. Always delivers quick and amazing service. A++++read more

EVERY-SINGLE-TIME I go to this place, the price has increased! I started going here when they were…read more.99 per piece. Last time I was there (one month ago) the price was $4.75/ea. Yesterday, i went in and they are up to $4.99/ea. The response from the guy that was working the counter was "we only increased our prices by 1 cent." WAH! I"m done with this place!

Violet reminds me to pick up my clothes which is highly helpful!! And has been able to get any…read morestain out of our bedding.

GREAT cleaners even if he can't speak and English! They've become my "go to" shutters and I…read moreactually don't mind dropping my shirts off with this guy because he's so quirky and friendly. The waiting area is delightful.

Best place in the area to take your clothes for cleaning/drycleaning…read more Their taloring services are great! We wounldn't go anywhere else.

They did a great job hemming my jeans and didn't charge an arm and a leg to do it! Very quickly…read morecompleted as well.

I don't think you could find a more friendly woman to work with at a cleaners. All my cleaning is…read moredone in a timely fashion and I have never had a problem with anything that I have brought in there to get cleaned or repaired.

First time @ Bode Cleaners. The owner woman is extremely friendly & polite. I needed my suit…read morecleaned & it needed to be rushed on one day. She went out of her way w/her busy schedule, to get it completed by the next day! She does in-house incredible work! Also needed some minor tailoring repairs done. She is a master at this! I highly recommend Bode Cleaners!

Fast pace. Always great with customers. Knows how to do the job of your preference. I've been…read morecoming here for a while now because I get my items hemmed to fit me because I am short and I've never been anywhere else because of the value and service they put into my clothing on how I want them to look like.

It was fast, I asked for my suit to be pressed and dry cleaned for the next day and they had it…read moredone. Easy to conversation and caring,

Mean place and not professional at all. I came to pick up my order and pay. My price was $49.99 and…read moreI had a coupon for $10.00 off . Front desk person refused to apply this coupon for my service because price was not even $50.00, for 0.01 penny this place lost a client. Also, I will share about my experience with all neighbours.

I've been a loyal customer of Tide Dry Cleaners (Mt Prospect) since the day they opened, and…read moreunfortunately the quality and professionalism have declined significantly over time. Under the original ownership, the service was consistently excellent. After a change in ownership, the quality became inconsistent but somewhat acceptable until more serious issues began to occur. On one occasion, I brought in a men's coat for dry cleaning. It was returned to me in the same condition: not cleaned at all and still visibly wrinkled inside and out, indicating that even basic finishing/pressing had not been performed. I immediately on the spot raised this issue with Mercedes and she did not like that, immediately she's confrontational, lies, changes the story and gets mad when you prove your point. I had also specifically requested that the buttons be covered to prevent damage, and that request was not followed. While she offered to redo the work (and pick up the coat in 2 days), this was not a practical solution at the time, as the coat was needed that same evening and the following morning for travel. This left me paying for a service that was not performed as expected. On a later visits, I brought in several men's shirts; the results were acceptable but not at the level I previously experienced. Most concerning, during my most recent visit with a men's suit, I was told by one of the women, that they would no longer do business with me, without any explanation. At the same time, I continue to receive promotional emails and marketing communications from them, which is confusing and unprofessional given that I was refused service and they closed my account. Overall, this has been a very unpleasant experience, failure to perform contracted services, failure to follow specific customer instructions, inadequate quality control, and inconsistent and arbitrary customer service practices.