We asked McNabb if they could work on a bmw. They said yes. Brought it in for a full brake change. They insisted only the front needed to be done. 30 days later, brake light comes on. Need back brakes. Bring it in and they tell me I need brake pads and rotors. I understandably got upset because a month ago you insisted they were fine and now instead of $80 brake pads I have $300+ in repairs. I asked how that was possible and he said he didn't know because he doesn't know bmws. Ummm what? Finally admits they were wrong but says he isn't going to lose money for the mistake. I thanked him for not continuing to gaslight me, as my son witnessed the entire original exchange. I knew I wasn't crazy. THEN, he tells me to leave. That they won't work on my car, even though I had taken MORE time off work to correct THEIR mistake. Unreal. Thought I was getting small town integrity and instead, got treated like I had done something wrong for questioning how THEY could have been so wrong. The supposive "professionals." He even had the nerve to ask if I had driven it a lot since the front had been done. ITS A CAR. I have it so I can drive it to work every day!!!! He also told me if I was in a truck like that, and pointed to an older truck in the lot, then he could have "gotten me closer." Again, what?! Gotten me closer to what? A good brake job?!? They have lost my business, along with my family's business, whom of which have been patronizing them for years. Buyer beware here. Thankfully a shop in Dallas got me in and THEY apologized for how McNabb treated me. read more