This review comes from a Texas parent with great gratitude and appreciation for this wonderful…read morebusiness. Our son is attending college near Southbridge and was experiencing an oil leak on his Jetta. Our son did some research and found himself at Stebbins. He was greeted with professionalism and kindness from Frankie who then referred him to Will to look at his car. After looking at the car extensively he showed our son the possible problems with the issue. Since our son is unfamiliar with automotive repair he reached out to us to let us know that the car would need repair. Since we are 3,000 miles away we called Stebbins. Will graciously took extensive time to explain to us what he found in his troubleshooting and assured us he would take good care of our son and if there were any issues he would take his time to ensure our son was safe and all was repaired efficiently and affordable. They took excellent care of the car and our son and continue to help our son with all his automotive needs. Frankie has also gone above and beyond to educate us "Texans" on how our son's car can run safely in extreme snow/icy weather. This business is top notch and trustworthy. We are very thankful for their service and support.

Just super clean...good service . Easy to get to. Brent was super…read more ***********************************************************************************************************************

Very helpful after losing my wheel lug nut locks. Ordered replacement in time to replace brakes…read moresame day and everything done and priced as estimated. Thank you!

John and his father operate the shop and I have come to place my trust in the great work they do…read more This is a repair shop that has a rare quality - honesty! I recommend my friends & family to go to Elm Park Auto.

Honest service at a very reasonable price. Great team. There can be a wait to get in but the staff…read morehave been able to get me in more quickly for urgent repairs at times to make sure my cars are safe. They must have a loyal clientele. I've been going there for over 10 years and have never been disappointed. They take care of what is necessary and don't try and upsell like the dealers. In other words, they don't make stuff up. In fact, they've saved me many hundreds and sometimes well over a thousand dollars after going to a dealer that kept on finding stuff wrong with my car during oil changes. They don't change oil. I always consult them for a second opinion, and when it's an issue they can service I get it done there.They've saved me a lot and do it right. My cars run well.

The quality is 2nd to none. They guys know what they are doing. Their custom work is phenomenal and…read morevery reasonable. The best experience and highly recommend.

Excellent service. 0wner on site & very accommodating…read more Needed a ride home . . no problem. Factory replacement parts. No generics. Work completed same day.

From Chernobyl to Comeback -- Bravo Auto is the Real Deal!…read more My 2015 car was on life support, one tire firmly in the compactor. Overheating, losing power, check-engine light blazing, failed inspection -- it was one meltdown away from Chernobyl. I was ready to junk it after miserable failed attempts to repair by 3 other shops. Then I found Bravo Auto. George, the mechanic and owner, is a true pro -- meticulous, smart, and relentless in tracking down the real problem. Watching him work was like a CSI episode; he diagnosed every issue with precision. Brandon, his front-of-house manager, communicates better than most doctors -- clear, respectful, and always keeping me updated. Turns out, previous shops had made some serious mistakes. George diagnosed and corrected the catastrophic errors and now the car runs perfectly -- smooth, strong, with full heat -- and passed inspection with flying colors. He never bad-mouthed the other shops, showing professionalism through and through. I've been to a lot of auto shops, but Bravo Auto is on another level: honest, talented, and professional. If your car's on death's door, Bravo Auto will bring it back. George's parting words stuck with me: "The buck stops here," as he thumped his chest. I've found our family mechanic for life. -- Andy S., Worcester, MA

I just moved to town and, unfortunately, got into a fender bender on my way home on my first day of…read morework. I don't know much about the area, but I ended up taking my vehicle here in a panic, after getting an estimate elsewhere, and after failing to pass state inspection because of the car's smashed front bumper. Everyone at WFM was immediately helpful. I just showed up (in a panic!) and a few folks came out to take a look at the damage to my front bumper/side door/hood/headlight and to talk me through their initial thoughts on repairs. They also cleaned up the bumper a little and made sure the sharp pieces where it had been smashed weren't exposed. They secured my loose headlight so it wouldn't fall off, until I could take it in for repairs. A couple days later, my partner dropped my car and estimate off at WFM while I was at work. When I picked it up 2.5 weeks later, it looked even better than when I first got it. The bumper, hood, door, and headlight were so meticulously repaired and detailed. Not only that, but the folks at Worcester Foreign Motors totally cleaned the outside and inside of my car as well, free of charge. This could not have been an easy task: the car had been a mess after moving all my stuff and two cats up the coast. It looks like a brand new car now. It was stressful to have the accident so soon after moving, but a blessing to find these folks. I highly recommend WFM to anyone, and I will be taking my car back there in the future.

I'd give no stars if I could. My car has been in this shop for two months, my insurance won't cover…read morea rental anymore, I'm stranded without a car, can't get to work, and they won't answer my calls. The owner has effectively stolen my car. And my insurance has already cut the check so now I have to sue for it back. I think the guy working the shop, Tommy, has a substance issue and has spent the check. I took another car in for a small issue and he basically kidnapped me to a bar - I was alone and afraid to say no to his insistence and put myself in any danger. This guy has serious issues. Do not take your car here and do not go to the shop alone if you're a woman.

I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

Long customer of J&S. Great local business to support and third generation owners. Always great…read morework from routine maintenance items like oil change, tire change, alignment, etc. to more advanced issues. They'll provide recommendations on what is needed and what is optional to be fixed so you can make your decision on how to proceed. Pricing is much better than the dealerships.

Very expensive scale 1out 5 a 3 trouble shoots on your dollar until problem solved bbbbb bbread more

I drive a BMW 2001 with 250K Miles in it. I bought it new and I moved to this area in 200. A friend…read moresuggested using Chris for my car, instead of the local Dealer. I have never looked back. Chris takes care of the car whenever any service is needed, never charges any extra. Having Chris is the safety blanket to drive this beauty with confidence.

Until now I used to go to dealers for regular maintenance and service. Last week for the first…read moretime, I took my 2016 BMW there and I had to say that definitely this is not my last time. Excellent service with highest satisfaction with reasonable (much less than dealership) prices. Chris is awesome and very knowledgeable. Highly recommended