You know that saying, "if you want it done right, then you need to do it yourself?" Well so not true here. I LOVE Melanie's Cleaning Service! I used MCS for the first time today and am absolutely thrilled. Finally found someone that is meticulous, thorough and didn't leave me thinking "I could've done a better job in my sleep." Very frustrating. I'm usually always home when I have a house cleaner come over and most of the time (because I'm here?) they are legitimately working, but it's excruciatingly painful to watch someone just push dirt/dust/grime around and not even notice. In comes MCS to the rescue - Melanie sent me a reminder email, came a few minutes early, reviewed my list of priorities and got right to work. I am EXTREMELY picky but I'm not a slob, so I don't want to pay someone to do what I can just do myself in my limited schedule. Melanie listens well, attentive to details and has the "Mr. Clean" touch. See you in a few weeks, MCS! read more

I had been using this cleaning service for some years and had found it to be mediocre at best. They always seemed to miss things and they were always showing up at odd times rather than the time that had been scheduled. When I moved into my new apartment a while back I thought I'd give them another chance. Things just got worse! The bathroom smelt worse than before they cleaned it and they missed the most basic things (coffee rings and dust bunnies). When I finally canceled the service I got a nasty email from the owner as though the issues were my fault. I'd keep looking if I were you. read more

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THE VERY BEST! I can't stop raving about Melanie and her cleaners! They are all very thorough, efficient, professional cleaners who only use green products! I've been using this cleaning service weekly for my family daycare business for quite some time now. They always arrive punctually at the same time, and never leave early or late. They never talk on their cell phones while cleaning. In fact, all conversations are about cleaning and they even take notes! Melanie always asks if there is something special we want cleaned that day. The entire house always smells naturally clean when they leave because odors are not masked with toxic chemicals. My daycare kids are getting sick less and have fewer allergies since they started cleaning my business. They steam clean everything, naturally killing all germs and viruses. The daycare kids are not scared or frightened because the cleaners are very kid-friendly. Hey, I'm in my sixties and I've used lots of different cleaning services. I've tolerated a variety of annoying and inconvenient shortcomings throughout the years because I thought that there was nothing better out there. I finally found what I was looking for. Believe me, you can't top this one! read more

Only my first cleaning with Melanie but she came highly recommended and she more than lived up to her reputation. I remember finding a dust outline around the magazines on my glass coffee table where the last cleaning service I used cleaned AROUND the stuff on the table rather than under. I've been wary ever since but sometimes you just have to admit you're not going to "get to" cleaning like you need to. I left for the majority of the time and I don't think my apt has ever been in better hands. I keep things pretty neat but my apt definitely has some "problem" areas. Mainly the kitchen because I'm never there, lol, and the bathroom because it's so old I just gave up. I just do the superficial stuff and pretend I'll do a deep cleaning later. My bathroom has NEVER looked so good. I wanted to cry because it was the first deep cleaning it had gone through since I moved here (5 years at the time). She gave me a blow by blow as she asked how things looked. You know when someone cleans with TLC and it makes all the difference? You get that right here. I can't wait for my next cleaning (Although I hope I don't make a mess TOO soon). I will be sure to update about future cleanings. Affordable, trustworthy, and non corporate. Yay! read more

I recently moved out of a house that was over 4,500 sq. ft. and needed to find solid cleaners, especially semi-last minute! Melanie, the owner, and her crew were great. Melanie is very personable and understood what I needed done to the house. Her girls worked very hard and didn't argue about touch ups or any little things I wanted them to take a second look at. Despite the fact I gave Melanie a bit more to work on then we had originally discussed (I had forgotten to tell her that I also needed the four car garage swept, as well as the second fridge cleaned AND the BBQ area out in the backyard), Melanie honored her quote and did not jack up the fee in any way for the extra work. I found her prices very reasonable and the quality of her work was outstanding. Her communication with me was also excellent - I really appreciated the fact that she wanted me to check their work and let her know if there were any issues I had. I also love that her products are also environmentally friendly as well. I gave her a huge job to handle and her company took care of business. I will be hiring Melanie and her team in the near future. Thanks so much!! read more

Melanie and her crew are fantastic! They flew in on a magic carpet and used magic cleaning fairy dust all over the apartment to make everything clean and sparkly. They were in and out in no time at all and it was all very magical. Ok so maybe I embellished a little.. but if I wasn't there to see it with my own eyes, the above easily could have happened because they did an amazing job on my moveout cleaning job! read more

This service was awesome! I hired Melanie's when my roommate moved out and I wanted to get my place cleaned up and ready to go for the person who was moving in. Two ladies came and were prompt, prepared and ready to roll. They were efficient and took care of everything I needed. My place was spotless in less than five hours--and it's a big place. The two women worked every inch of my 1200 square foot two bedroom, two bath place and even dealt with my grumpy cat. The shower doors in my bathroom were SO CLEAN that when my boyfriend went to hop in the shower, he slammed into the closed glass because he couldn't see it! read more

Amazing! Melanie and her cleaner was able to come on short notice, cleaned my kitchen, bathroom, two bedrooms and ceiling fans. If I wasn't moving out of state I would gladly use her service again. Melanie was very polite and detailed in her work. read more

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This company is clearly in over it's head...and drowning. On February 8th I submitted my request for a cleaning I was contacted and told that it would take until march 24th for them to come out. I voiced my opinion that this seemed like a long time and I was told that something like "we usually don't take this long". Fast forward to march 24. I get back home around noon because they are suppose to arrive at 12:30. 12:30 comes and goes...so does 1 and 2. Finally around 2:30 I called the company and talked to someone (can't say for sure whether it was Melanie or not,I believe it was), they gave me an excuse about somebody got hurt and somebody else didn't show......Im going to assume she was telling the truth but either way thats the business owners problem, not mine. Honestly had she called me around 12 or 12:30 and told me that story and rescheduled me for the next day I might have been ok with it. Better yet she could've offered to come out and clean it herself. Neither of those happend, however, she did apologize for not calling me sooner, that was nice......wait a minute.......she didn't call me at all, I called her! She may have never called me. This was the final straw for me I just wanted my money back at this point, because I felt this company was providing poor customer service. This company is cleary struggling to run this business. They may do a great job cleaning your house, I cant say either way, you just better hope they actually get there. read more

Bought a living social deal for cleaning and it turned out to be a waste of money. There were two cleaners at my house to acocunt for 4 hours and they did not do anything I couldn't do on my own - even at 9 months pregnant. Also there is a lot of poor communication about fees with the owner. With so many other companies out there, I would not recommend their services. read more

Purchased Melanie's cleaning thru Groupon and her crew did an excellent job. My house was sparkling clean and I'm very happy with the results and her customer service! Would definitely recommend Melanie's cleaning service to my friends and use her services again! read more

We LOVED the professional, deep clean Melanie and her staff did in our home. We have 2 boys and the house was in need of a deep cleaning. Melanie and one other cleaner came and whipped it into shape. They paid close attention to detail, and the bathroom was cleaner than when we first moved in! The kitchen as well! We loved that they use natural products and steam cleaning! We just booked another cleaning, and may set up regular bi weekly cleans. Great service! read more

Melanie's cleaning service is professional, reliable and reasonable. I was very happy with not having the burden of cleaning an empty apartment after I moved out. They did a great job AND dropped off the key to the landlord. Very Dependable! read more

I purchased a $150 LivingSocial deal for Melanie's cleaning service. It was for 3 hours, 2 people. I asked her to prioritize my kitchen, living room, back room and one bath room. She cleaned my range, microwave, and lightly cleaned the other rooms. She lightly dusted around objects on my book cases, entertainment center, and tables. She didn't clean behind the couch, wipe down the tables, or pick up small items like pictures or remotes--just dusted around them. I was really disappointed with the work; totally NOT worth the $150 I paid. read more

We called a bunch of cleaning companies around San Diego to do a move-out clean of our apartment, but we went with Melanie because she quoted us the most affordable price. She was very flexible about cleaning our apartment (~2000 sq. ft., 2.5 BA) since not all of our stuff had been moved out yet, but she did a great job! She was also very quick to respond to her email. The baseboards haven't been this white since we moved in! We ended up getting most of our security deposit back...thanks Melanie! read more

I've been referring Melanie's Cleaning Service to my clients for years. Her staff is very thorough and meticulous. Most of my clients need move-in and move-out house cleaning. I couldn't believe how sparkling clean they get the kitchen appliances and bathrooms. Even the toughest jobs they handle with ease. They also offer organic non-toxic cleaning solutions too. read more

Called them to ask if they would be available a certain day to clean. The lady puts me on the phone with another lady, and the first thing she says is they will have to call me back ( I didn't even get a word in). I asked if they even had my number, and they said yes. Never got a call back. Plenty of other cleaning services out there so why call this one back? read more

Just called to set-up cleaning services. The owner answered and the entire time she was short and ended up telling me that it had to be worth her while. I didn't mind paying extra and then she told me she needed to go eat. I responded to her to let her know it all made sense because she was hangry. Poor customer service. I should have checked out her Yelp reviews first. read more

We've been using Melanie's Cleaning Service for a year and 100% satisfied with their work. The crew is always professional and friendly, and they get the job done perfectly every time. read more

I called to set up an appointment. I got in touch with the owner that scheduled us for the following Tuesday. It's Tuesday, 15 minutes after my appointment time, nobody here and no call or text. I call the owner, Melanie, answers the call. I ask if somebody is coming. She gives me a song and dance story but she or staff will not be coming. Ask her when can I get my house cleaned or should I get a refund, she said I guess get a refund. I changed my schedule to let them into my home. I told her it would be good responsible business sense to call people if you need to reschedule. She apologizes but acted like no a big deal. We would not recommend any business that acts so irresponsible. read more

They are awesome and very easy to work and always exceed expectations.

I bought a living social deal for them and their website did not work to schedule. I also called three time, left messages, and never got a call back. read more

Thank Melanie so much! I've never seen such a detailed and fast cleaning. I even liked my apartment more!

Melanie is professional, courteous and responds well to concerns. When a cleaner hasn't worked out, she's always made it right, and I really appreciate that. She sends email reminders which I find quite helpful. I recommend her and her team! read more

Melanie's two staff started well , but then deteriorated in the service. I am on a wheel chair and have been requesting(skip the dusting) but make sure that floors to be dry particularly kitchen area-so that wheels do not make mess of the whole house. Previous visit the kitchen floor was oily and sticky making marks of my wheels every where. I told Melanie,and she apologized and suggested buying some special Natural cleaning solution which I did. I make sure I clean my wheels the day before they come. Last visit, they mocked me by saying they have got a steam vac to clean the kitchen. But then what I find they were leaving without doing the kitchen telling me their time is over. I was upset and told them they should have started the kitchen area first !They replied people were walking in the kitchen !! (they know my priority - clients get emails asking what is the priority areas). I asked my family members to step out of the kitchen area... They finished that day doing the steam vac. It hardly took them 2 minutes to do the steam vac ,( so don't understand why they are making a big issue of this ) I guess this incident made them mad.. They could have told me that they were uncomfortable cleaning the house the same day or Melanie could have informed me next day ,so I could have looked for some body else. HOWEVER they kept mum for two weeks (bi weekly cleaning). Because of holidays I was out of town on scheduled Friday -so I informed 4 days in advance to reschedule. She did it and then just before the scheduled cleaning on 31st (before New year), Melanie texts me a message that they are "uncomfortable" because there was yelling in the house. Melanie and her staff should try to sit on a wheel chair one whole day and see how dirty floors make then "uncomfortable". They should also have courtesy to LET GO a client by informing much more in advance , specially not during the holiday season. read more

I explained that I needed a deep cleaning of my home, floors scrubbed, shelves cleaned and dusted, items moved and/or cleaned under/behind, etc. Two people came at first, I knew it would be $20 per person but figured twice the people half the time so it would work out in the end. I got a basic clean in some of the rooms but mopping and cleaning in kitchen missed several places on the floor and the cabinets looked as if they hadn't even been wiped. I asked for some organization in the pantry, shortly after they left a large pile of things slid off a top shelf damaging some. I had to reclean these things myself. One of the cleaners did such a poor job one bathroom floor was completely untouched, none of the beds were swept under. The light switches, doorjambs, white doors, baseboards and wall smudges were also untouched. The mirrors had been wiped but they were so streaky with stuff still on them you wouldn't have known it by looking at them. I feel like at the very least I am owed a refund for her hours. A third person came about half way through the day, she was very thorough but the first two requested to be paid for the job and left her to finish up. She stayed and redid what she had time to do before she also had to leave so I was left with several hours of cleaning to do myself after paying $200 for the service. Because the third person did her best I tipped her an additional $30, not because the overall cleaning rated it but because she did everything humanly possible to correct what was left undone by the others. I would not use them again. read more

will never use her cleaning services again. not only was she expensive, she was not through and knowledgeable on cleaning supplies or procedures.Her vacuum scratched my hardwood floors because hers had the wrong attachment.I had a check list on what i wanted done no questions asked, come to find out she wasted time on things i DIDN'T need to be done. so the important things i wanted done were not accomplished.i had to clean them myself! also to my surprise Melanie of "Melanie's cleaning services" is pregnant which slows her down in my opinion, she could not use the cleaning products i wanted used to get the job done.she quoted me for 2 hours it took her 4 hours.wanted to discuss to her about MY needs all she say is how she owns a business for one year. she has the woman's version of Napoleon complex!!! save money, skip this so called cleaning service. read more

this lady is a joke my friend and i worked for her and she did not pay us. she is a lair and can not be trusted.plus she does not even use the products she says she uses i will make sure that i will keep putting up reviews till she pays us!!!!!!! read more

I am really sad about leaving this review because I had many very good cleaning experiences over a year and half using this company. But blatant dishonesty followed by utter rudeness has put an end to my loyalty. Last month i was charged for 1.5 hours more than I should have been. I figured this was just a little mistake, a bit of a clerical error, and sent Melanie the owner a polite and kind email to the effect. She responded with a sharp accusatory rude response saying it was 'my word against the cleaners and pay now'. As an honest person I was deeply offended by her insinuation that I was a liar, especially since I know exactly when the ladies were finished and had a text with time and date stamp as proof. So I promptly paid my corrected bill but will never use this company again. The ladies who cleaned were often 10-15 minutes late but I never cared because they were so sweet and usually did a great job so I also tipped them in cash whenever possible. Now I regret having been so trusting that I was being charged properly and accurately prior to this incident. I don't believe the ladies lied about when they were finished cleaning because it is so easily verifiable, but after receiving such an attacking response to my email stating I'd been charged improperly, I also do not believe it was just an error. Sadly, I guess $41 is more important than business ethics. read more

I put in a late call to Melanie to look for cleaners for the Sunday prior to the 4th of July. Not only did Melanie and her crew mate agree to the job on a day they normally have off, they did a great job! I told her I was having a party and she took extra care to clean the tracks of my sliding glass door "since the guests will be coming in and out and will notice if it's dirty". She truly did a thorough job and I'd recommend her to anyone needing quality work! read more

Never again! First they cancelled the appointment, then on reschedule they showed up late, and both cleaners were brand new. They were unprofessional (nice enough but seemed like first time clearners) and extremely sloooowww. After 30 min I could see they wouldnt get much done so I started cleaning too. I got twice as much done as these two young girls combined. It was like hiring your cousin's friend who is between jobs or something. Overpriced, under value, and they are kinda rude with the communication. Never again! read more

Used Melanie's service for a move-out cleaning and they were GREAT. Her team went above and beyond what I requested and I couldn't be more pleased. They were thorough and Melanie took pride in their work. Highly recommended! read more

This is the worst cleaning service ever. I bought a groupon Deal for a 4 hr cleaning. The owner is extremely rude, when the two hour was up my kitchen floors were not cleaned and no dusting. She said time us up gotta go. I will never use them again, They suck! read more

Such a fabulous job done by Melanie and Danielle. Close attention to detail and really prioritized the areas requested. We are at the end of our lease and my husband and his room mates have collectively had our place for 4 years and it was in some desperate need of TLC. I can't recognize that is is the same place. Flexible, professional 5 star service! Keep up the great work ladies! read more

I was extremely impressed with Melanie's: easy to set the appointment; she worked hard to accommodate my last-minute request (as well as a reschedule on my part); and the cleaning itself was exceptional. An over-all wonderful business experience. Melanie was careful to find out exactly what I needed, and must have a great handle on what it takes to get these jobs done because she estimated it perfectly and sent the right number of people (3). My home needed a deep cleaning (very deep), and it got it! Hard to imagine the transformation they pulled off in 4 hours! Melanie had communicated my needs to her staff perfectly and they came on time, ready to rock and roll. Extremely competent, personable, checked in with me along the way to make sure they were on track (they were!). I cleaned along with them (hey, what can I say, I'm cheap) and was exhausted after the 1/2 day, while they were cheerily off to their second gig. Had never used a service before, but now I can't imagine using anyone else. Yay Melanie's! read more

I'm willing to give a small company a chance or two to redeem themselves when expectations aren't met. But three strikes and you're out. Melanie emailed me to set up a second cleaning time, I asked for a date but didn't get any response. As my requested date approached I emailed her and she confirmed a new date. On that date her cleaning person DIDN'T SHOW. However, I found an email about 10 minutes after the scheduled start time stating that the cleaning person was running late. I tried calling to find out when this person would arrive. No word. 1.5 hours later plus a another voicemail I decide to text Melanie. I then received a text back with an excuse they have less staff on Monday's and that she'll let me know when the cleaning person could arrive. And that was at 4:50 pm. At that point I cancelled and have yet to receive any follow up (or offer to make up for this huge failing on their part). There are serious customer communication issues and reliability issues this business faces. If you're looking for quality, professional or reliable cleaning, I wouldn't recommend them. Nice people. The first time cleaning was adequate, but certainly not thorough or efficient. The kitchen was not cleaned. Apparently, the house cleaner needed more supervision with her time and I didn't manage that as I had indicated my priorities at the beginning. I'm bummed as I really was hoping to be able to give a better score (and have my home cleaned). But I simply cannot at this time due to the wasted time and disappointment I experienced. read more

Didn't have the greatest first experience with this service. The cleaner sent to my house was really slow and only got done about 1/2 of what I had expected in the time booked. While she was cleaning I was also cleaning other parts of the house and I finished 2 full rooms in the time it took her to do the bathroom. And she spent the first hour of cleaning talking on the phone which I found to be unprofessional and probably slowed her down. That being said, I was satisfied with the level of cleaning done but it should have been done in much less time. read more

Absolutely the VERY BEST!!!! Melanie and her cleaners are incredible! Extremely thorough, efficient and professional. They were on time. Like that they use green products. The email follow ups and reminders are really appreciated and very helpful. I would highly recommend her and her team! read more

Melanie's Cleaning Service is great! They did a very thorough job and were professional. Would definitely recommend!

Melanie's cleaning service is a company I highly recommend. I hired them to clean my mothers home recently. From the time I met Vanessa, the owner of the business, I was impressed. She was very professional and explained in detail what was included in a deep cleaning which is what she recommends for a first time cleaning. This is a family owned business and the people I have dealt with have been very professional, thorough, and paid attention to detail. On the first cleaning, I could tell within 10 minutes that the two professionals that were sent were going to do a good job. By the time the job was completed, I was sold!!! They cleaned everything from top to bottom. I was extremely satisfied with the work that was done and again, highly recommend them to anyone looking for housecleaning or office cleaning. I cannot say enough good things about their good work. Give them a try, you'll be hooked like us. read more