fast good price very busy staff. 5 star staff after dianostic 150$ after done parts will be orderd…read moreafter all items on list is fixed.

DO NOT GO HERE UNTIL YOU READ THIS!!!!! it started with a call early in the month of February where…read moreI called and asked if they can replace my ignition switch and key The lady on the phone said yes, they can fix it and then I asked her to type me up a quote so I can have a general idea of how much it's gonna cost and they give me a ridiculously good price and I was so ready to pay for it and get this over with. Then finally three weeks later I finally get to my appointment and leave my car there overnight so that the next morning they can start on the car when they were supposed to then they tell me they're gonna keep the car an extra day until the next day because they were still working on another car, even though I had made an appointment so I let them keep it for a whole Nother day and then I get a call the next morning with them telling me they can't do the service because they would have to reprogram the ignition switch and key and I told him well Why was I even waiting three weeks for this service then if you guys can't even do it and he said I dont even have a way to reprogram a key, which is so stupid that is the whole point of getting ignition switch I would have to get a new key that's reprogrammed to the new ignition switch so at no point in time should I have even entered that shop even tho they told me they would be able to do it, and then after that phone call I called back and asked them if my room roommate can go pick up the keys and they said yes and then they also for some reason mentioned that if anything that happens to the car its not their responsibility so I asked them Why are you saying that did you break something on my car and she replied no. so I had my roommate go pick up the keys they gave him a hard time to even get the keys even though I verified his name and who will be picking up the keys and then I finally get my car and towed it to the next person who's gonna be fixing my car and I noticed that my driver side mirror is loose and they used to be electric mirrors that fold but now the driver one doesn't fold anymore when I lock the doors This has been an absolute horrible experience. I would never suggest you go to this place unless it's to change a headlight cause that's probably all they can do I have no idea why they call themselves specialists, but can't perform simple tasks nor do they even have the right scanners and tools to do so and to top it off they can't even be honest that they broke my mirror so I will be filing a BBB report to get this taken care of in anyway possible.

Fast and friendly service.... These guys are awesome . They made me going through a tough time so…read moremuch easier

RATING A 5 FOR ATTENTION.... needed interlock installed. They did my install incorrectly and put…read morethe blame on me while refusing to fix about 15 minutes after the work was completed. I had to go to another shop to say the install was wrong. I finally got this shop to agree and fix the mess because lifesaver made them agree they messed up and would fix it.

Bought new car here! Great service and Cindy was awesome and found the perfect car for me!read more

I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.

Thank you to the whole crew over at Zia, especially chuck for getting my car back to running…read morenormal. We may not have crossed the finish line yet, however we will. Excited to continue doing business with you, as your work is always top quality. As is your customer service. Thanks guys!

Thanks for fixing the oil leak, but unfortunately I had to take it elsewhere for oil to be added…read more Staff was very passive about me returning the day after I picked up my vehicle ($3k+ repair done and it being test driven with no oil + the 1 commute I had the very next day)