This team is great, always on time and reasonably priced. Will recommend AC replacement read more

Having an older home, I needed to replace my aging furnace and I wanted to upgrade to have AC! After shopping around Salem for a couple weeks getting quotes from several HVAC companies, the last one scheduled was Melton's Heating & Air Conditioning Inc. Just save yourself some time and hassle and START with Melton's! Not only did I get what I needed but I got what I wanted and the products Melton's use are tried and true brands I recognized with good warranties AND Melton's had the best quote. Today, Jimmy and Frank showed up just after 8 AM and were here until roughly 6 PM. My furnace is located under the house so there's that but the accomplished a single day install. The old furnace was removed, the AC unit and the new furnace with all its required doodads for venting and such were installed. I think what sold me on Melton's was the no nonsense visit where I was given the options along with the pros and cons and a recommendation for what would best serve my wants and needs. Instead of multiple quotes, I just went with the single recommendation. Why?, because (1) they are the experts and know the HVAC world, (2) they know what is going to work best to meet my wants & needs with the home I have and (3) I received an awesome quote that beat everyone else! The cherry on top was the single day install. If you want a company that will look at what you have, hear what you want and provide the best recommendation to accommodate your needs at the best possible price, give Melton's Heating & Air Conditioning Inc. a call. read more

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The technician "Jantsen" did an excellent job of repairing my furnace and his customer services skills are above and beyond. He stayed past 5pm on a Friday making sure that my furnace was up and running and working properly. The company treated me well and fairly. I would highly recommend them and I will use them in the future. Thank you! read more

This company has been amazing to work with! When we had an issue with our gas line they came out really fast, were super great at communication/follow through and honest about the work that needed to be done. They went above and beyond for our project and were incredibly affordable. read more

Very nice company. Had Melton heating and air-conditioning come out to do a furnace tuneup did an amazing job very professional about everything for a very honest price would recommend them to anyone who has any issues will definitely be doing business with them again. read more

Well, they came to help us expand our system to accommodate another room. Said they needed to do research. Never came back. Never followed up. We then remembered they didn't show up for an appointment on another house a couple of years ago. When questioned, one of the owners just shrugged. Contacted the same firm that helped us that other time and they are on it. read more

Had Melton's come and clean ductwork/HVAC vents. Cheryl and Cody did an awesome job. Very courteous and thorough job. Also cleaned my dryer duct. Thanks for the A+ service The week or so before had the HVAC system serviced. Again great job read more

Highly recommend the customer service and quality of experience I found in Menton's Heating & Air Conditioning. I was pleased with the professional attention to the fireplace I was planning, and prompt responsiveness to an obstacle I had. Melissa O. was friendly, talented and 5-star in her communication and follow-up. read more

I was so disappointed in my experience with Melton's. However, the technician who came to my house to see why my central air was not cooling the house, was very nice. (One star for him and for Sharlin Melton, who initially spoke to me on the phone.) However, he said my Rudd unit was so old that the coolant (which had leaked out) would be so expensive I might as well buy a new system (for thousands of dollars) -- even though I have a newer home. (He said he doubted they even made the Rudd parts anymore!) As a retiree, that would be a huge unexpected expense of more than $4,000. After recovering from the shock, I decided to get a second opinion. The other technician arrived quickly, told me all I needed was a recharge, and the coolant was a third of the cost of the other estimate! (And, he had the Rudd parts.) Within 30 minutes, my system was operating perfectly, and I paid only a total of $1,400. I received Melton's bill for $139 for the 8/3 visit a couple days after their appointment. On the invoice, it said I requested a quote for the repair, as well as for a new system -- as I had asked. However, to this day, 8/25, I have never received either! They were not concerned I was suffering from extreme heat in my home for more than three weeks, now! Not a single call, email or text. I only want to support ethical businesses who truly care about providing the best customer service. I would NEVER recommend Melton's. (My lifesaver, who I have no other association with, was Jay at Impact Heating and Air.) read more

We contacted Melton's to have our gas fireplace diagnosed and possibly repaired. The first guy that came was pleasant enough and chatty. We didn't hire these folks for their sparkling personalities. He got our fireplace going, and immediately turned it off??? Then he couldn't get it going again??? Next they sent out a sales person who basically wanted to sell us a new insert for $5,000.00, no matter what model we chose!!! There was some discussion of a "possible" part needed and supposedly no parts were available. Lies, upon lies. After listening to her presentation I googled the make and model of our existing insert. Then I searched for a local company that services that type of insert. Lo and behold there was somebody so I called them. They sent a technician and an hour later we had fire!! All it needed was a thorough cleaning. Both *service calls combined between the two companies was a little over $300.00. HUGE difference between $300 and $5,000. Look at the review from Anne K. last year on 8/26/2022. Do you see a pattern? I do. For truth in advertising Melton's should say "We only replace your fireplace insert" or air conditioner. If you want something new and have $5,000 to spend they hey they might work for you. If you care about your money, DON"T. Ugh, crooks. Take the extra effort to look around and find someone else. Our fireplace worked fabulously all winter. And I'm sure it will all be good next winter too. read more

I had Melton's install a new furnace about 7 years ago. My mother kept complaining that she was cold and I would hike the thermostat. Finally I called Meltons to send someone out. The guy didn't even say hello, just asked me "when was the last time you changed your filter?" I said I'd check the filter and showed him downstairs to the furnace. By the time I got the (pristine white) filter out he had identified the problem. The motherboard had never been hooked up. The furnace did not work at all. Sorry, mom. Ok, we all make mistakes. Fast forward 5 years, I'm ready to add air conditioning and I call Meltons and they install a heat pump, not a cheap addition but I'm happy with it. 2 years out, it stops working. I call Meltons. Another guy comes out. No hello, just, "when was the last time you changed your filter?" What? Is this just company policy to not introduce yourself and say hello first? Anyway, he comes back in the house and says it's not worth fixing, would cost 2-3 thousand. I sent him away. Melton calls the next day and says they want to come out and recheck. Fine. They send the same guy who says the same thing again. I called another place and got my air conditioner fixed for $600 by the most pleasant, competent technician. Sorry Melton. I was a long time customer who has removed you from my contact list. read more

Melton's always delivers excellent service and backs up all their products. We've purchased two furnaces from them. Prior to purchasing the second furnace, we checked with another company who quoted us unnecessary expenses. Melton's pointed out the unnecessary costs and saved us a lot of money. A family company that stands by their work. They may not be the cheapest but you definitely get what you pay for, excellent quality products and service. read more

Melton's replaced a 20 year old furnace and air conditioning unit with a new RUUD system. Service by everyone involved was outstanding. From the initial visit to look at our existing system through the follow up call to provide options I felt like Melton's had our best interests in mind. The technicians arrived on time to install the equipment and were very helpful and patient in explaining the system. Randy Melton even showed up during the installation to make sure everything was going smoothly. I couldn't be happier with the quality of service and product purchased. Bob read more

I had a gas line leak in my rented house repaired so I can't speak for the overall cost, because my landlord paid it. Scheduling the appointment was a breeze and the woman on the phone friendly. The service tech, Dillon, was on time and friendly. Not wasting any time he quickly assessed the problem and fixed it. There was a small issue with not having the correct pipe, but that was more an issue of the age of the house as opposed to an ill-stocked truck. I like it when people come in, work hard and get the job done without screwing around. That was the case here. The quality of the job was top notch and he did a great job of explaining what he did, etc. Highly recommended! read more

We had a new heat pump installed. 3 months later we are still waiting for the crew to come back and replace duct work. At least a dozen phone calls in between and still no result. If you want anything done in a timely manner do NOT use these guys. read more

Company is rude, and ridiculous. Set up an appointment for quote, gentleman refused to even come in because I was having other quotes done. Tried to call me back multiple times to re-schedule even after I told them I wouldn't do business with them. THEY HAVE ZERO ETIQUETTE. SHOULD HAVE listened to others who said they had issues with this company. ADVISE: DO NOT USE MELTON'S DO NOT USE MELTON'S read more

I bought a Trane unit from Melton's 7 years ago, and it recently stopped producing cool air at the start of a brutal July heatwave. Fortunately, Melton's sent Douglas out within a few days, and he was able to quickly diagnosis and repair the issue. It's been a long time since I've experienced the quality of customer care I received from Douglas today. Professional, friendly, and personable. Thanks Douglas! read more

The salesman was straightforward and recommended a gas furnace that fits our house well. He went the extra mile to expedite installation, and the crew that put the unit in did excellent work. They were quick and courteous. I have not needed service yet, so I can't speak to whether or not they respond quickly or if their prices are fair- I only know they got my house heating back in shape with a highly-rated Ruud Furnace. Many Thanks to Melton's. read more

I just had a furnace installed in a rental house. This was not a planned install but an emergency. Melton's was REALLY fast! Their onsite technician was absolutely a pleasure to deal with. Very professional and also very clean; which is usually unheard of with contractors. I have done a lot of remodel between my investment property and primary residence and they NEVER clean up as good as the tech did from Melton's. Randy Melton came to my work to drop off a bid and the next day came by my work again to pick up my payment and drop off my invoice. This lowered the amount of time I had to take off of work. You CANNOT get better service. I would most definitely refer this company to other people and will definitely keep them in mind for future business I may have with an investment property or my own home. THANK YOU MELTON'S! read more

Would not recommend to anyone, charge for services for their product not working, misplace the blame, and if they do get it to work, it will only work for a short amount of time. This company boasts reliability? I would look elsewhere for heating and air conditioning. read more

Very poor service. Scheduled an appointment for Friday at 8am. Friday 8am arrives and no one shows. Called at 8:30 and the lady at Melton's said that the owner had the estimator do something else instead of taking care of a scheduled appointment. No call, No notice, No chance to get our business. read more

We went with Melton's because we liked their Trane product. Service was very, very slow.. Took six months to get it all right..by our pushing and prompting. Possibly too many different girls working in the office who couldn't keep the cases straight. Owner would say that he would call and wouldn't. read more

Melton's Heating & Air Conditioning Service's unreliable service, lack of accountability, and rude behavior has left us wondering how they can stay in business. We called them to find a slow leak in our air conditioning system. The tech quickly found it by the oil residue on the outdoor coil, but he then made the error of evacuating the system of the refrigerant to confirm the leak. I later learned from multiple other HVAC professionals that the leak could have easily been confirmed with a simple bubble test. After evacuating the system, the tech told me that he could not put the refrigerant back in the system because there was a known leak - Yet, Melton's knew of the leak by the oil residue and from the purpose of our service call! When I had originally scheduled the appointment, the service manager confirmed that they would be able to replace the refrigerant if they needed to evacuate it, no matter where the leak was discovered. The service manager's misinformation and the technician's mistake rendered our entire system useless. We were in worse condition than before we called. They charged us $349 for that "service," and they took our 11 lbs. of R-22 refrigerant (valued at $660) that we had just replaced the month before. We called and emailed multiple times, but Melton's kept going back on their word to fix the situation. At first they offered to replace the outdoor part for $1500, but then emailed a quote for $2000; they said they would put our refrigerant back in for free, but later said we would have to pay for extra parts. We ended up choosing another company to replace our entire system. Melton's had provided the initial installation of the air conditioning unit for our house and our new contractor noted many areas in which they had cut major corners. Melton's had installed a wrong sized pipe, inappropriately installed the unit, and provided inadequate wiring for the system. Save yourself trouble and money -- avoid Melton's Heating & Air Conditioning Services! read more

Girlfriend had furnace issues over the thanksgiving weekend. Called a few places Friday, but only Meltons was open to set up appt for Monday (wanted to avoid emergency rates). Service was ok, but they totally overcharged her for labor and parts. She called and complained but they didn't do anything about it. We won't use them again. read more

Our furnace went out on us at the beginning of winter. We were without heat with two young children at home. We started working with another company who seemed really great at first, but when it was determined we had to replace our furnace, the first company gave us some estimates without asking what we wanted, and then disappeared when we asked them for other options. I decided to get a second quote, and Melton's came out same day. Once our financing was approved, they scheduled the install for the following day and got our heat up and running as quickly as possible! They let us know that we were a top priority since we had no heat with two children at home, and we felt like it! We also were lucky enough to qualify for a special they were running which included a free a/c unit with the purchase of the furnace. The whole experience was better than we could have expected, and they came highly recommended from our lender as well! Thank you Melton's for bringing our heat back! read more

They fixed my gas fireplace. A few weeks later, it went out. They came back and got it working again, no charge.

Had a great experience with this company last time so when my 20+ year old furnace bit the dust...I called them again. I had a few bids and Melton's had both the best price, value and turn around time. The service was excellent once again. I will probably be calling them for service on my central a/c soon. Thank you Meltons! read more