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    MEND Water

    4.4 (21 reviews)
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    Can you imagine a 450 dollar charge because they were too negligent to charge you every month? Totally shameful!
    Katie S.

    I guess I am a little confused about the raves about the customer service of mend water. They have been a complete headache to deal with for only slightly superior water (mainly because it comes in glass jugs). Long story short, since signing up they have either forgotten or been negligent in charging my card and every three months call me saying that my card has been declined. I keep a close eye out for my card and charges and no charges had been attempted. So what is $145 dollar/month bill is a $500 dollar bill every three months. The first time this happened I was upset (not anticipating to pay 500 bucks), but this is now the second time this has happened. So now I am waiting for a manager to call me back but I am really curious about this so-called terrific customer service. They have never once checked on me or anything and have even forgotten to bill me twice for over three months. Take it from a real person who is writing a real review. Go elsewhere until these people get their act together. ETA: they charged me in the middle of the night despite me asking for a manager before charging me.

    Went camping and didn't leave our water behind!!!

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    11 months ago

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    10 years ago

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    6 years ago

    Highly recommend MEND Water! Premium product, excellent customer service, delivered to home in glass bottles, and appropriately priced.

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    Ask the Community - MEND Water

    Review Highlights - MEND Water

    We realized that the city water that we assumed to be safe to drink actually contains many chemicals and additives.

    Mentioned in 2 reviews

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    West Coast Water Filtration - West Coast Water Filtration is an Authorized Puronics Distributor.

    West Coast Water Filtration

    (859 reviews)

    I'm very impressed with West Coast Water Filtration. They were quick to respond to my inquiry and…read morethen were willing to come by on a holiday to review our job. I had done some research ahead of time and knew basically what I needed. Chuck came by and didn't try to sell us anything more than we needed. He was quick with testing the water, reviewing the space, and providing a quote. The quote was competitive and he answered all my questions with everything I was looking to understand. During the install day, the team showed a bit late but still made it. They got to work and did a very clean job. No mess and everything is neatly installed. All piping works for my space and doesn't require me to sacrifice my garage. The crew was professional and even made a wiring change when I requested. I couldn't believe they managed to get the equipment in the small space beside my existing shelves. I previously had an under the skin RO but decided to upgrade since mine was 10 years old. The new filtered water is great, not much better than the previous RO though. It does take significantly less space under the sink. The softened water is great too. I wouldn't drink it, it has a briny taste, but I've noticed significant improvements to my fixtures I'm trying to protect plus my hair feels so much nicer. I'm happy with the purchase and experience.

    Alfredo was the guy from west coast, who came by to replaced our water softener. And he did it like…read morea pro. He is patient in dealing with the customer like me who has a lot of questions and he explains to me the job. Great job! Highly recommended west coast!

    Diamond Pure Water Filtration

    Diamond Pure Water Filtration

    (447 reviews)

    I called 3 whole house water companies, and Diamond Pure was very responsive. Oscar gave me quotes…read morevia text within minutes of our verbal call. He came out to our home to determine if the house had separate lines for the house and the yard, (in which case it does). He also determined the house used to have a system and told me it would be a reletvely easy install as the regeneration waste drain was right on the other side of the wall of the garage where the soft water and chlorine filter tanks will sit. I also got a Reverse Osmosis system under the kitchen sink. A tech came out to install that. That took 30 minutes. Another tech was scheduled to install the garage tanks, but could not make it. Oscar kept the schedule promise and came out himself for the scheduled time and happily installed the system. What a fantastic team to keep the scheduled install and have the Sales Person, Oscar, come out to do the install, even though he has "retired" from installs and moved into sales. Everything was installed with professionalism and cleanly done. I had a lot of question for Oscar during the install, and he took the time to answer them.

    This was honestly one of the easiest and best purchases I've made. From the beginning, Mike was…read moreextremely helpful and professional. He took the time to explain everything clearly, gave me all the information I needed, and answered every question I had without making the process feel rushed or pressured. I spent a good amount of time researching different water softener systems because I wanted to make sure I was getting the best system for my money. After comparing several options, I decided to go with Diamond Pure, and I'm really glad I did. The installation process was smooth, quick, and very professional. The technician showed up on time, worked efficiently, and made sure everything was installed correctly. He also walked me through how the system works and answered all my questions so I would know what to do if anything ever came up. What I really like is how simple and easy the system is to understand and maintain. Overall, the entire experience from getting information, to purchasing, to installation was excellent. I highly recommend Diamond Pure to anyone looking for a reliable water softener system and great customer service.

    Crystal Clear Water - Clack, Fleck, Brio, Waterdrop Authorized Distributor and Installer

    Crystal Clear Water

    (430 reviews)

    I can see why they have so many 5 stars. Got to give credit where credit is due, CCW was amazing…read more Quick to quote, quick to answer and easy to schedule. They arrived right on the dot and got my water softener system running fast. The guys who came were all honest, professional and friendly. Set up my unit outside and it looked super clean. I shopped around and their pricing was by far the best for the best system (Clack). I already recommended them to my family and now my sister is looking to get a system done by them too. Loving my soft water so far, thanks Tony and team!

    I have considered cutting ties with this company many instances ago but hesitant because it's…read moresimply easier to put up with them than start with a new company on the maintenance of our drinking water filter and soft water system, both installed by them. However, today was the last straw. They were very thorough and polite in the very beginning when they wanted the jobs. Once they got the gig the level of service declined and with each year it declined further. Communication is short and borderline rude, mainly Tony. They said they could come to do maintenance today at 3pm. It is now 10pm, no one showed up, no one called or texted. I was very respectful when reaching out to Tony too, in which every text was responded with a very blunt few words answer from Tony. It's very unlike his presence here on yelp where he spend much time responding at length to each reviews. Overall, very exhausting and disappointing company. I'm no longer putting up with this level of treatment.

    MEND Water - waterdelivery - Updated July 2026

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