I am posting the same review I left for Merced Hyundai since they seem to be intertwined in…read morebusiness/lots: DO NOT GO HERE! Went here over the weekend and the woman who went with us on a couple of test drives, although just okay (she didn't show me ANYTHING on the cars at all...got the feeling she wasn't as knowledgeable), was not the one who was actually doing the sale. Once the test drives were done, she passed us to Mark who was incredibly pushy. I told him numerous times that I was only there to test drive and was willing to hear out ROUGH numbers only, but he kept insisting that I give all of my information to them to get accurate numbers and the best deal. I'm not at that stage yet, and he didn't listen to me once when I mentioned that. After telling us to "hold on" multiple times, he then brings over his incredibly eccentric and sleazy supervisor (maybe?), who also couldn't take "no" or "I'm only here for test drives" as an answer. On top of that, I'm the one buying the vehicle, yet they both kept looking over at and directing "questions" to the guy who was with me. It was very misogynistic, and it got to the point where I was feeling harassed because they didn't like the word "no", no matter how I said it or how many times I said it. They could give me the best deal out of any dealership in town and I still wouldn't go with them. Incredibly unprofessional and I honestly don't know what kinds of slimy fees they'd tack on without me knowing. These dealerships have gone downhill so much since I purchased a car from Kia back in 2012 or so. BE WARNED!

I forgot how terrible the service department is here at Kia, VW, Hyundai in Merced. They were nice…read moreenough to remind me today. They WAY overbooked themselves. You'll be sitting there for over an hour before they even check you in, and that's With an appointment, Ridiculous! The employees are miserable, you won't find a smile on any of them. Not any pleasantries out of this bunch. So I sat there today in a crowded waiting room, looking at a person-less service desk for 70 minutes before I finally came to my sense and left. Do yourself a favor and Find Another Place To Service Your Car!

I recently bought a 2023 Honda Civic and had a great experience. The first time we came in just to…read morelook, Rob briefly helped us and was very kind and welcoming. When we returned to start test driving and move forward with the purchase, Houston assisted us since Rob was out of town. Houston was extremely helpful throughout the entire process. He kept everything transparent, answered all of our questions, and made buying my first car feel much less overwhelming. It can be a stressful experience at times, but his patience really stood out and made a big difference. Overall, I'm very happy with my experience. If you're looking to buy a car here, I definitely recommend asking for Houston.

We attended a Rotary event here. Met the staff who were incredible. Then we purchased a Honda CRV…read morewith amazing financing through the dealership. Everyone was amazing and courteous and friendly. Our next purchase will be the Honda Ridgeline

Want more than just a salesman? Ask for Christian. He's first class and I didn't even buy a car…read morefrom him. if I was in the market, he'd be my first choice...for sure. This sales gentleman went out of his way to help me out with an urgent issue. I bought my vehicle at Razzari a few years ago with an extended warranty I may need to use now. I'm traveling through Boise and have run into a potential problem that may require information from my extended warranty. Since I'm traveling, I don't have access to the warranty at hand. I called the dealership and was connected to Christian who made it a point to get me to the right people with the right information so they can help me. He even gave me his personal cell number. My point is...he didn't really have to go out of his way to help in the degree that he did! That's just purely great customer service skills. I appreciate you Christian! Thanks, Ed

this place is not a serious business. would give ZERO stars if i could. I almost NEVER leave…read morereviews. and certainly never with a place I've never actually conducted business with in the first place.. 1) Filled out lead form on Cargurus 3 days ago. no one gets back to me. 2) so I filled out the website lead form 2 days ago. no one calls me back or even emails me. 3) try the AI chat and text options on the site. just automated repsonses that don't ever really respond. 4) call the sales floor number mulitple times throughout the day over last two days. phone just discounnets after maybe 4 rings. literally ignoring any possible way of a person TRYING TO BUY A CAR. WTF? is this place even real?

I had such a great experience at McAuley Lincoln, and I have to give a huge shoutout to Jose!…read more From the very first phone call, he was incredibly friendly, accommodating, and just an all-around cool guy. When I arrived at the dealership, that same great energy carried through the entire experience. No pressure, no stress--just someone who genuinely wanted to help. Jose took the time to sit in the truck with me and walk me through all the features on my new Ranger Raptor, which I really appreciated. He made sure I felt comfortable and confident before I drove off, and never rushed anything. The whole process was fast, easy, and actually enjoyable--which says a lot when it comes to buying a vehicle! If you're heading to McAuley Lincoln, ask for Jose. You'll be in great hands. Absolutely love my new truck--thank you again, Jose!

Another great experience at McAuley! This is the kind of customer service you hear about but rarely…read morefind.

The customer service from Andrea was outstanding and personal. No pressure, she just provided the…read morefacts , options and provided me detailed information on each vehicle we looked at in order fir to make my personal decision. Adam and Cesar were also outstanding regarding financing and completing the necessary documents to go home with my choice of vehicle. Thank you for the excellent experience. Sincerely, James A. Jardib

DO NOT GO HERE! Went here over the weekend and the woman who went with us on a couple of test…read moredrives, although just okay (she didn't show me ANYTHING on the cars at all...got the feeling she wasn't as knowledgeable), was not the one who was actually doing the sale. Once the test drives were done, she passed us to Mark who was incredibly pushy. I told him numerous times that I was only there to test drive and was willing to hear out ROUGH numbers only, but he kept insisting that I give all of my information to them to get accurate numbers and the best deal. I'm not at that stage yet, and he didn't listen to me once when I mentioned that. After telling us to "hold on" multiple times, he then brings over his incredibly eccentric and sleazy supervisor (maybe?), who also couldn't take "no" or "I'm only here for test drives" as an answer. On top of that, I'm the one buying the vehicle, yet they both kept looking over at and directing "questions" to the guy who was with me. It was very misogynistic, and it got to the point where I was feeling harassed because they didn't like the word "no", no matter how I said it or how many times I said it. They could give me the best deal out of any dealership in town and I still wouldn't go with them. Incredibly unprofessional and I honestly don't know what kinds of slimy fees they'd tack on without me knowing. These dealerships have gone downhill so much since I purchased a car from Kia back in 2012 or so. BE WARNED!

Frank was a tough nut. Not a nice guy but I don't have anything against him since he's a…read moresalesman--he's just doing his job (admittedly really well) so it makes sense that he is SO DAMN TOUGH. Wouldn't even budge a cent. I HATED that they preinstall some cheap ass LoJack and charge you $995 for it. Love my car tho!! Frank if you're reading this, consider becoming a lawyer.

Bunch of time wasters here! Frank specifically. I had been messaging with Frank via text for a…read morecouple of days and agreed to pricing on one of the vehicles on their lot. Unfortunately I live 1 hour 30 minutes away and made the trip to test drive the vehicle and finalize paperwork. He failed to provide any sort of friendliness throughout my time there. He also failed to even have the vehicle on the lot when I got there. I had to wait an extra hour for them to receive the vehicle from their Los Banos location. I still tried going through with the purchase just because of the price we agreed to via text and condition of the car. He then tells me he is unable to go through with the deal because I am financing through my local credit union and cannot provide me a title on the car. The whole situation was avoidable in my opinion and he should've been straight forward from the jump.

My daughter has relocated to San Jose from New Hampshire and we are a Volkswagen family and found…read moreMerced Volkwagen and outstanding dealership to do business with. From Cesar the Salesman and Gilbert the General Sales Manger couldn't get any better. My daughter got a Jetta SE 2.5 for the payment she needed without haggling over the price and the finance was approved in minutes. After the deal was approved they took the time to deliver the car to my daughter in San Jose. This is an experience that deserves Five Stars!!!! I called Paul the General Manager to let him know that his dealership and employees are outstanding and I can assure them that my daughter will let everyone who is thinking of buying a Volkswagen to go to Merced to purchase one!!!! Thanks to All that helped my daughter Patrick

I purchased a wheel/tire warranty when I purchased my Tiguan. Popped tire on 4/27/26. I had the car…read moretowed to closest VW dealership. Informed dealer about wheel/tire warranty. On 4/27/26 around 11AM, I received a call from the service department stating my policy covered everything except for a $2.15 tire disposal fee. They said they would receive tire on 4/29/26. Received call around 3PM on 4/29/26, was told that they were putting on new tire and instructed me to come pick it up after work. Upon arriving at the dealership, service rep told me that they weren't able to get in touch with the tire warranty company and that they could not "release the car to me." I was then told to "file the claim myself and to pay the $350 or they would keep my car. The warranty instructions are clear: Take your vehicle to any dealership or state-licensed repair facility. Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-491-5117. Submit invoice/repair order to Zurich verifying the authorized repair has been completed. Pay deductible, if applicable, and any non-covered expenses. Zurich pays the repair facility directly. So they did a bait and switch to extort money from me. Had I have known this would be the outcome, I would have taken it to another VW dealership.

I highly recommend salesperson Jose Trevino from Ron Smith GMC. I contacted him for help looking…read morefor a new vehicle with specific requirements (color, trim package, etc) within a specific price range. He did everything he could to find something that worked with my specifications, touching base with me every few days, even offering to go over and bring a vehicle from another dealership in the Bay Area, or offering to come to me with a possible vehicle at his dealership to test drive, as I live a ways away and did not have a vehicle due to being hit by another driver. I wound up selecting a vehicle with another dealership local to me because of my job, but I had full confidence that, given a little more time, Jose would have matched me with my dream vehicle.

Went in to do a credit application waited 2 days just to say we didn't get approved even tho the…read moresales guy said everything was going good.