1. Meridian West Specialties

    1. Meridian West Specialties

    0

    Gilroy, CA

    Meridian West Specialties

    4.8 (4 reviews)
    Closed 10:00 am - 3:30 pm

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    Services - Meridian West Specialties

    Vehicle battery testing

    Signmaking

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    2 years ago

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    AutoZone Auto Parts - Replacing car battery

    AutoZone Auto Parts

    (24 reviews)

    Great Customer Service by Zach!…read more I had a low beam front headlight bulb burnt out - I had no idea how to change or fix that & Zach, Sales Associate, took care of it all for me from start to finish. Made this Grandma very Happy. That is what I call excellent Customer Service! What a polite & considerate young man. Zach- you made my Day! Thank you again- Jen

    Customer Service is incompetent: I ordered products online…read moreon 4/27/26 and paid for express delivery. Let me tell it will be the last time I order with AutoZone online. I received one of the products the next day. I called AutoZone customer service to inquire on my other product and they said they mistakenly shipped it on regular USPS and that it would take 7-10 business days. I asked to speak to a supervisor because the language barrier was bad with the customer service rep. The supervisor said that due to their internal error she would ship out a replacement for the part on FedEx on 4/29/26 in which I was to receive yesterday 4/30/26. I went to track the package and it showed it could not be delivered due to a wrong address. I called AutoZone customer service again on 5/1/26. The gentlemen verified my address on my account but I told him FedEx says they have a wrong address and only AutoZone can fix it since they are the shipper. I was on hold for what seemed like forever. He came back and said he spoke with FedEx and they indeed had the wrong address. I asked how that happened and he stated that it was another internal error. Now I have to wait 24-48 hours for FedEx to update the address and then try to deliver. This is the worst experience ever. Customer service was not easy to work with, so many reps with language barriers. I had to keep insisting for them to correct their internal errors and had to speak to 2 supervisors . I have never had an issue at the local AutoZone store but since they did not have the parts I needed available, I had to order them online. I will never order online from AutoZone again!

    Meridian West Specialties - autopartssupplies - Updated September 2026

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