I stopped by the O'Reilly Auto Parts here in Gilroy and Jesse was really helpful. He helped me find…read morethe correct oil filter and oil for my BMW and took the time to explain the different filters.

I went into O'Reilly to ask a simple question regarding my battery and was extremely disappointed…read morewith the experience. The store manager, Melissa, completely ignored me while standing around with two other people who were notably not in O'Reilly uniforms, laughing and on their phones while customers were waiting for assistance. Her demeanor toward both customers and employees came across as unfriendly and unprofessional, and the way she spoke to employees felt very dismissive and disrespectful. It's concerning that this is the type of management representing the store. The only positive part of my visit was the assistance from Evan and David, who were both friendly, professional, and actually willing to help. They deserve recognition for their customer service. After reading other reviews, it appears I'm not the only person who has had concerns regarding management at this location. I will also be contacting corporate regarding my experience.

I came in as a dasher picking up an order Wednesday morning around 10:30 this lady working there…read morewas extremely disrespectful and rude I told her I had a DoorDash if she could help me figure out which order was mine and she said I don't know figure it out I'm busy and walks away as a customer I felt extremely token back by how she was treating me.

Stopped in to get a part the employee that helped me was in a bad mood or something because the…read morepart I needed was not going into the original car I tried to tell him what the part came from he got rude and condescending. I like napa auto parts but wont be back and will let my friends know not to shop there to many other cheaper parts stores with better attitude s

These guys have really good customer service. They try really hard to get the right parts for you…read more They also have some products that other auto parts stores don't carry like Milton air compressor accessories and fittings and taps/dies as well as certain tools. O they have red line oil. They always have great deals.

3/4/23 This review is for the young lady who help me today…read more MQ / thank you for your help today. Purchased a battery from you for a 2004 Chevy Colorado. Guess what? It started If I'm passing through, I need something I will stop bye on my way to the L.B. Thanks again Tony

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Happy with their service and pricing for my Audi servicing . Scheduling was easy too . I plan to…read morecontinue using their help in future

Marvin Pole was very helpful. However, I came in for an oil…read morechange that wasn't due for another 6000 miles. My Hyundai, told me it was time to change your oil. Somebody called me from the dealership and told me it was time to change my oil. But the fact was 2000 miles was not the first Oil Change. I will be back at 8000 miles for my first oil change.

Liliana Diaz, sales consultant, and the finance manager Willie M. were great to work with. Very…read moreprofessional and strong communicators who were responsive! Appreciate them very much in helping with the process of buying a new EV, which can be a very stressful process. Lili was polite and respectful, quickly getting cars ready to see and test drive, and answered all my questions. She completed paperwork super efficiently and conveyed information directly to her team as needed. Both Lili and Willie were great people whom I felt I could trust. One note: sales managers who was not involved the original deal discussions, texted halfway through the process on the Saturday, and was very curt, advising "Not a chance, but best of luck with your search". It was a bit abrupt and surprising, given that we were communicating respectfully and collaborating towards a deal that could have worked for everyone. As a result, I did end up continuing with my search as the manager advised, and found something that worked even better and I bought a car the very next day next day. I think this manager lost the deal for his team. Hope the dealership addresses this lack of professionalism, as Hyundai Gilroy has such potential to be a successful dealership selling great cars in our area! Happy to give more feedback if they reach out.

Hoy a las 6:00 de la tarde llegué con mi carro para cambiar una llanta, había un trabajador y me…read moredijo después de las 6:30 no recibimos carros por lo cual yo todavía estaba a tiempo y me dijo estaciona ahí, y a las 6:45 me dijo que ya no me podía atender, cuando desde un comienzo me dijo que me estacionara y después ya no me atendió, me hizo perder mi tiempo esperando para nada.

Being from Morgan Hill, where there are no good independent shops, I was still hesitant to make an…read moreappointment and expected the worst when I made an appointment for my old Honda Accord to get the oil changed based on the other reviews. Online, I scheduled the earliest possible appointment and showed up 15 min as advised. Staff was professional, and the car was ready within the hour. They even topped off my window washer fluid, which was nice and shows attention to detail. The problem may be staffing when it gets busy, because in reality, if you can work on cars, those skills are in high demand, and it's hard to retain workers. My advice is to stick to scheduled appointments and bring in mainstream cars like Hondas, Nissans, Toyotas, Fords, and Chevys. I would avoid bringing in more rare BMWs, Audis, Jaguars, or anything with custom wheel sizes or parts.

If there were 10 stars, I'd pick em'!! The customer service is out of this world! Sarah is a true…read moregem and is very approachable and customer service oriented. I recently opened a new auto dealership and stumbled upon Meridian West on google. I needed lots of merch to advertise my new business; something to stand out against all of our competitors. They have vibrant stickers, balloons, enormous magnet bows, and overall unique advertising products. Because of them, we've noticed lots of foot traffic and has brought in more business for us. Our positive experience has been a great start to a lifelong business partnership. We are in the process of customizing license plate frames and inserts and ROS decals. I can't wait for what the future holds. I know they're working on some great stuff! I highly recommend this business and you won't regret it!

By far one of the best auto dealer suppliers in the bay area!! Keep it up!!…read more -Thank you Meridian West