Customer Service is incompetent: I ordered products online…read moreon 4/27/26 and paid for express delivery. Let me tell it will be the last time I order with AutoZone online. I received one of the products the next day. I called AutoZone customer service to inquire on my other product and they said they mistakenly shipped it on regular USPS and that it would take 7-10 business days. I asked to speak to a supervisor because the language barrier was bad with the customer service rep. The supervisor said that due to their internal error she would ship out a replacement for the part on FedEx on 4/29/26 in which I was to receive yesterday 4/30/26. I went to track the package and it showed it could not be delivered due to a wrong address. I called AutoZone customer service again on 5/1/26. The gentlemen verified my address on my account but I told him FedEx says they have a wrong address and only AutoZone can fix it since they are the shipper. I was on hold for what seemed like forever. He came back and said he spoke with FedEx and they indeed had the wrong address. I asked how that happened and he stated that it was another internal error. Now I have to wait 24-48 hours for FedEx to update the address and then try to deliver. This is the worst experience ever. Customer service was not easy to work with, so many reps with language barriers. I had to keep insisting for them to correct their internal errors and had to speak to 2 supervisors . I have never had an issue at the local AutoZone store but since they did not have the parts I needed available, I had to order them online. I will never order online from AutoZone again!

I was in need of new windshield wipers and found this store. The cashier was super helpful. I gave…read morehim the year, model and make of my car. Then he asked me how they are hooked, and of course I had no idea so he went outside to my car to check. We returned to the store and he showed me the different brands of wipers. After I purchased them he asked if I needed help to put them on and I said yes. I have never ever changed windshield wipers .... ever! He put them on for me! Excellent customer service!! Would come back to this store again. I can't remember the cashier's name but he is from San Juan Batista.

Shout out to Rob for changing my headlight this afternoon! He was super nice and wouldn't let me…read moregive him a tip, so I want to at least recognize what a great job he is doing! Thank you!

I went into O'Reilly to ask a simple question regarding my battery and was extremely disappointed…read morewith the experience. The store manager, Melissa, completely ignored me while standing around with two other people who were notably not in O'Reilly uniforms, laughing and on their phones while customers were waiting for assistance. Her demeanor toward both customers and employees came across as unfriendly and unprofessional, and the way she spoke to employees felt very dismissive and disrespectful. It's concerning that this is the type of management representing the store. The only positive part of my visit was the assistance from Evan and David, who were both friendly, professional, and actually willing to help. They deserve recognition for their customer service. After reading other reviews, it appears I'm not the only person who has had concerns regarding management at this location. I will also be contacting corporate regarding my experience.

I came in as a dasher picking up an order Wednesday morning around 10:30 this lady working there…read morewas extremely disrespectful and rude I told her I had a DoorDash if she could help me figure out which order was mine and she said I don't know figure it out I'm busy and walks away as a customer I felt extremely token back by how she was treating me.

Stopped in to get a part the employee that helped me was in a bad mood or something because the…read morepart I needed was not going into the original car I tried to tell him what the part came from he got rude and condescending. I like napa auto parts but wont be back and will let my friends know not to shop there to many other cheaper parts stores with better attitude s

These guys have really good customer service. They try really hard to get the right parts for you…read more They also have some products that other auto parts stores don't carry like Milton air compressor accessories and fittings and taps/dies as well as certain tools. O they have red line oil. They always have great deals.

3/4/23 This review is for the young lady who help me today…read more MQ / thank you for your help today. Purchased a battery from you for a 2004 Chevy Colorado. Guess what? It started If I'm passing through, I need something I will stop bye on my way to the L.B. Thanks again Tony

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Happy with their service and pricing for my Audi servicing . Scheduling was easy too . I plan to…read morecontinue using their help in future

Marvin Pole was very helpful. However, I came in for an oil…read morechange that wasn't due for another 6000 miles. My Hyundai, told me it was time to change your oil. Somebody called me from the dealership and told me it was time to change my oil. But the fact was 2000 miles was not the first Oil Change. I will be back at 8000 miles for my first oil change.

Liliana Diaz, sales consultant, and the finance manager Willie M. were great to work with. Very…read moreprofessional and strong communicators who were responsive! Appreciate them very much in helping with the process of buying a new EV, which can be a very stressful process. Lili was polite and respectful, quickly getting cars ready to see and test drive, and answered all my questions. She completed paperwork super efficiently and conveyed information directly to her team as needed. Both Lili and Willie were great people whom I felt I could trust. One note: sales managers who was not involved the original deal discussions, texted halfway through the process on the Saturday, and was very curt, advising "Not a chance, but best of luck with your search". It was a bit abrupt and surprising, given that we were communicating respectfully and collaborating towards a deal that could have worked for everyone. As a result, I did end up continuing with my search as the manager advised, and found something that worked even better and I bought a car the very next day next day. I think this manager lost the deal for his team. Hope the dealership addresses this lack of professionalism, as Hyundai Gilroy has such potential to be a successful dealership selling great cars in our area! Happy to give more feedback if they reach out.

Hoy a las 6:00 de la tarde llegué con mi carro para cambiar una llanta, había un trabajador y me…read moredijo después de las 6:30 no recibimos carros por lo cual yo todavía estaba a tiempo y me dijo estaciona ahí, y a las 6:45 me dijo que ya no me podía atender, cuando desde un comienzo me dijo que me estacionara y después ya no me atendió, me hizo perder mi tiempo esperando para nada.

Being from Morgan Hill, where there are no good independent shops, I was still hesitant to make an…read moreappointment and expected the worst when I made an appointment for my old Honda Accord to get the oil changed based on the other reviews. Online, I scheduled the earliest possible appointment and showed up 15 min as advised. Staff was professional, and the car was ready within the hour. They even topped off my window washer fluid, which was nice and shows attention to detail. The problem may be staffing when it gets busy, because in reality, if you can work on cars, those skills are in high demand, and it's hard to retain workers. My advice is to stick to scheduled appointments and bring in mainstream cars like Hondas, Nissans, Toyotas, Fords, and Chevys. I would avoid bringing in more rare BMWs, Audis, Jaguars, or anything with custom wheel sizes or parts.

If there were 10 stars, I'd pick em'!! The customer service is out of this world! Sarah is a true…read moregem and is very approachable and customer service oriented. I recently opened a new auto dealership and stumbled upon Meridian West on google. I needed lots of merch to advertise my new business; something to stand out against all of our competitors. They have vibrant stickers, balloons, enormous magnet bows, and overall unique advertising products. Because of them, we've noticed lots of foot traffic and has brought in more business for us. Our positive experience has been a great start to a lifelong business partnership. We are in the process of customizing license plate frames and inserts and ROS decals. I can't wait for what the future holds. I know they're working on some great stuff! I highly recommend this business and you won't regret it!

By far one of the best auto dealer suppliers in the bay area!! Keep it up!!…read more -Thank you Meridian West

Called yesterday 5/29/18 for some weld-on tope hooks. I called everywhere prior and they were all…read moresold out/ special order. But Specialty Truck had them in stock. I spoke to Patrick and he confirmed they had 12pcs. I couldn't make it in the same day but he put them on hold for me. And I picked them up next day. They were on the counter waiting for me. They were also less than half the price of the ones I purchased a week earlier next door at FJM. I will definitely be coming here more often. I have always seen them off the freeway but never thought of stopping by. Great customer service and very competitive prices. Thanks again Patrick for making this transaction go so smoothly, as well as actually having the items I needed on hold for me. Many places don't do that anymore and are just lazy. Cesar- Nor Cal Auto Stylez

There isn't very many places around like Specialty Truck Parts. I have always known them to be…read morehonest, dependable and trustworthy. Dan in parts is the go to guy and very knowledgeable.