My first positive review of a car dealership and I've bought a LOT of cars. I even have a dedicated…read moreemail just for car buying and my complete disdain for the process, prefixed "carbuyingsucks@....com.. I shopped for weeks to find 3 possible contenders to buy within the Tri-state area and when I began haggling I was having a difficult time with two of the contending dealers, but Alberto Carrera was not only flexible, he was a gentleman throughout. It didn't feel like buying a car. It felt more like buying an upscale home. Much different (pleasant) from that of the typical boiler room, high-pressure sales environment typical of a car lot. Alberto is a class-act who was very patient with me and did everything he could to earn my business and at the end of the day, he most certainly did. 5 star review as I offered and promised.

The 1-star was necessary to post this review - As a…read morefour-time Audi owner and repeat Audi Meadowlands customer, I am extremely disappointed with my recent experience. The sales experience was average at best. However, the handling of my out-of-state registration has been unacceptable. Throughout the process, I received inconsistent information, poor communication, and little accountability. In many cases, I only received important updates because I contacted the dealership myself. As a result of registration delays and administrative errors, I was unable to legally operate my newly purchased vehicle for 14 days and incurred additional expenses and significant inconvenience. I continued making payments on a vehicle that I could not drive through no fault of my own. What makes this experience particularly frustrating is that I have purchased four vehicles from Audi Meadowlands over the years and have remained a loyal customer despite living in different states. Unfortunately, the professionalism, communication, and customer service that once earned my loyalty were absent throughout this process. Customers should not be left without a usable vehicle because of avoidable registration issues, nor should they have to repeatedly chase down updates on their own purchase. This has been the worst automotive purchasing experience I have had and has seriously damaged my confidence in Audi Meadowlands. There is significant room for improvement, and I hope your team takes the necessary steps to address these shortcomings.

I had a very positive buying experience at Bayside Volkswagen, and I especially want to recognize…read moreAlessio. He was friendly, knowledgeable, extremely patient, and very polite throughout the entire process. He was thorough, neat, and paid close attention to every detail, making the experience easy and comfortable from start to finish. They were not pushy in their sales approach, which I really appreciated. The entire office staff was wonderful and welcoming, including the sweet lady at the front concierge desk and the dealership manager. Everyone was friendly, professional, and genuinely helpful. Alessio went above and beyond to make sure I understood everything and felt confident with my purchase. I truly appreciate the excellent customer service and would highly recommend Bayside Volkswagen and Alessio to anyone looking for a great car buying experience! Thank you! We love our Atlas! Steve and Pandora

Hostile management, aggressive interrogation, and complete lack of respect…read more Proceed with extreme caution if you are considering Bayside Volkswagen. I visited the dealership to negotiate a lease on a 2026 Atlas Cross Sport. After working through options with a sales associate, we pivoted to an SE with Technology model and proposed a fair, realistic lease target. At that point, General Sales Manager Angelo Alexiadis stepped in. Instead of negotiating like a professional, Mr. Alexiadis engaged in aggressive interrogation tactics and blatant verbal intimidation. Rather than discussing numbers transparently, he repeatedly questioned where I got my budget figures and implied I was not being truthful. When I confronted him directly and stated that his behavior was making me feel like he was calling me a liar, he explicitly agreed. Feeling completely disrespected and uncomfortable, I immediately walked out. Unprofessional, abusive, and hostile toward prospective buyers. Save yourself the stress and take your business to a dealership that treats customers with basic respect.

Great affordable, reliable shop. Trustworthy as well. Have been going here for years. Would…read morerecommend. Romel at K.A.R. just did some body work for me and fixed my broken bumper within an hour of coming in. Very impressive. Jose is a great Mechanic. Really knows his stuff. Took apart my engine, cleaned up the oil leak and put it back together perfectly with no issues

These guys are not trust worthy. I noticed that there was hardly ever any autos being worked on so…read morethought I would give them some business and find out what type of shop they were. I was there for a 'Pre-Purchase Auto Diagnostic' which the gentleman at the desk could not understand. I said a few times that I was looking for a pre-purchase inspection or diagnostic; whichever term hey wanted to use and he was confused. After a few round I pointed a the 'A-Z Diagnostics sign and said "This is what I am here for, a Diagnosis of the auto. He started to understand so went to the shop and a more week-versed English speaking gentleman came in to translate and agreed to do one immediately since they had no customers. They did a fairly quick inspection and came into the waiting room with a filthy Cabin Air Filter. Had dirt, bugs and what looked like pebbles in it. They said in addition to $25 part cost for a $25 filter and 30 min's labor it would be $75 for the filter unless I wanted them to replace my stabilizer links of which one was loose. He said he had to replace both and could not do only one side. The part cost for two small links was quotes as $59.68 per link and $119.36 for both links. With the labor, the cost would be $417.78 plus tax and they would not charge me labor charges to slide the new Cabin Air Filter in. Wow... that is nice of them. I had an issue with the filter but did not tell them that I had a new filter put in five days ago. I asked where my filter was and they stuck to "this is your filter". OK, maybe my eyes deceived me and I did not see a slightly dirty cabin filter thorn away and a clean white one slid into its proper spot, the filter cover replaced and the glove box snapped back in. I declined the filter and the loose like repair and paid them for the Diagnostic. After this type of treatment, I was concernerned about the link and whatever may need to be fixed by the dealer; if anything at all. I took it to Toyota dealer I have had good luck with in both purchases and repairs, Ft. Bend Sterling McCall. I agreed to pay $190 for a front end suspension inspection and did not mention the filter as I was going to take care of it myself for $15 - $16 if they put the filthy one back in. When I went to replace the cabin air filter I could not help but notice that there was NO Cabin Air Filter in there at all... LOL. Guess they kept my clean one to resell... ?? HaHaHa The inspection at Ft. Bend Sterling McCall resulted in a report of the auto having a nice tight front end suspension with no work needed. My service lead, Kelsey, then gave me a 50% discount for the inspection/diagnostic because it was very easy and in good shape. Drove off paying $101 and change. Do Not Trust these 'A-Z Diagnostics Total Car Care' guys. They wanted $427.63, including tax, for what cost me $15 - $16 for an air filter from AutoZone. $475.63 quote ended up costing me 3 to 4 hours and $16. Wow... Negative stars are not available so I gave them one. If Yelp! offers negative reviews and they would have earned a -5 for ignorance as to what a diagnostic is, switching filters and lying about a link.

Brandon has been incredibly helpful when working out the deal with us, where he did his best…read moreconsistently to ensure they matched or bested the deal we got from other dealership, demonstrating how much he wants to help us get what was best for us. He was responsive and easygoing during the purchasing period and the transaction went without a hitch! We were so happy we got the deal completed so seamlessly. So in terms of the sales component, Island KIA definitely wants to treat you like family. We had an issue with the ceramic coating and Brandon went above and beyond to ensure we were taken care of as best as possible. Highly recommend looking for Brandon to help you get the best deal possible, for he will definitely welcome you into the Island KIA family with open arms! Thank you Brandon, for taking care of my little family!

Brought our car in for a few issues. Ended up being bigger issues. It's a great car, so decided to…read morebite the bullet and have the repairs done. Our service rep, Isuf Grajqevci kept us updated and helped us out so much. We've had the pleasure of dealing with Isuf before, so it's no surprise that he was his usual courteous self. He's knowledgeable, and tells it like it is. Isuf always gets me an Uber ride home. This time the car was going to be laid up a few extra days, so he arranged a loaner for us. This is the fourth KIA we've either purchased or leased from Island KIA. Always feel like we get a decent deal, but of course repairs are needed along the way. We feel fortunate to deal with Isuf for those occasions. Highly recommend dealing with Isuf Grajqevci, for any and all KIA service needs.

Wonderful. I had a salesperson , Daniel. who was very knowledgable, patient and fair especially…read morewith a senior. He didn't push me. I felt very comfortable not leasing at the first visit. He gave me a fair price as I did do my research. As there were so many new icons on it needed a lot of time learning them. Eunice is there to work with you even after getting the car. She was an excellent teacher. All in all I am very comfortable recommending them to my family and friends. Ps I have the car for a few weeks now and I am very pleased that I got the crossover model.

I had a wonderful experience at this dealership a week ago. I leased a Premium FORESTER this time…read more From the moment I came in I was treated with respect, not pressured and all were friendly yet professional. My salesman, Daniel Ruffin was so helpful in making my final decision. No pressure, different options and add ons were presented in a warm , unstressed atmosphere. The manager Gary Zia's, was most pleasant and gave me a great leasing plan that worked within my budget. Last but not least, the Finance Manager, Maureen Heffernan, helped me with the financial aspect of the deal in terms I could understand. She offered excellent advice as well. We laughed like we were old buddies. I highly recommend this dealership. Ask for Daniel Ruffin, he'll change your mind about dealing with underhanded , tricky car salesmen. He was the best! Thanks, Daniel. I'm off for a spin in my new Forester which is great.

Always professional, HONEST, excellent work. Have been using…read morethem for years. John H Ostendorf, Sr

This was a last minute tune up before Memorial Day weekend. They were very accommodating and were…read morewilling to fit me in to pick up before end of day Friday. Tough to find mechanics/service station to trust these days, felt very comfortable going there. Will definitely go back for more work on my car, which is getting older and needs better attention. Thanks!

I had a very disappointing experience working with this dealership…read more I worked with "Ben" whose horrible attitude and lack of professionalism completely changed my impression of the dealership. I would strongly encourage management to review how customers are dealt with, because this interaction left me feeling certain that I will never be doing business there, and will be sure to defer others from doing so as well!

I just bought a new Impreza here at Glen Cove Subaru…read more ROSSANY MADRID was a wonderful and informative salesperson and she made the experience smooth and easy and took care of any glitches that came up. Myself and my husband really appreciated all she did and the time she took to help us through the process. Braden in the finance office was also very nice during the paperwork. Definitely recommend !